Earlens hearing devices are custom fitted to match the “lens” to the eardrum, and the ear piece to the ear canal. The care and professionalism with which fitting was conducted impressed me, and my devices are quite comfortable. Adjustment to optimize sound quality for each ear was then performed. It is then that the true value of these devices can be appreciated. Other devices I have used amplified sound but often seemed to have an unpleasant, grating quality. The range and depth of sound produced by Earlens devices is comparatively pleasing and mellifluous. I am very happy with them and can recommend them highly.
My virtual consultation with Ms. Elcox today was exceptionally helpful. She is very knowledgeable and provided insights to my hearing issues that I had not received in years-worth of consultations with other audiologists. If Earlens is willing to provide this level of individualized service before a sale, that certainly indicates that it will go the extra mile to support its clients afterward.
Jacquie was very knowledgeable about the product and science of hearing. She provided an analysis of my hearing issues based upon test results specific to me and my goals/preferences. Her illustated explanations made it easy to understand and were fascinating to see. Bravo!
Every person that I dealt with at Earlens, in person or by phone, has been exceptionally helpful, supportive, and professional. I have been impressed with their service and responsiveness from the start.