I highly recommend the team at Heisley Tire and Brake. The owner, Ralph, took time to listen to what I had going on and lead me to Eddie Police. Eddie was extremely professional and very helpful. He made sure to give me all the advantage points with a specific tire I purchased along with all the why buy benefits of Heisley Tire. Pricing was next to none, they had the best price and had me in and out. I called on a Monday and they were ready for install the next day if needed. Thank you guys for your professionalism, it’s something that seems to be few and far between anymore. I will be back for more services and will recommend anyone I know to them.

My family and I got a flat tire on our way to a quick trip and of course, my Chrysler doesn’t have a spare, only a tire servicing kit and this tire was shredded due to construction. We stumbled across Heisley’s via google and we’re so glad that we did. Ralph is a great guy (and his son too!) and towed us within a half hour back to his shop. Within another half hour, we had a replacement tire installed and we were off again. Ralph helped my nervous kids to feel less anxious and very welcomed on this unexpected adventure. Thanks again Heisley’s!

My brakes were bad and they fit me into their schedule on a Saturday despite being a first time customer, even staying late (on a Saturday!) to make sure my car worked before handing it over. Above and beyond customer service and care for customer safely. I will be going back and have already recommended them to friends and family.

Rip off. Overcharged me after having my car for a week. Beware .....I found a great mechanic and he had heard the same thing about this place. I asked them why the foil on the wire. The front desk clerk said....We dont have foil, what do you mean? So, I showed him. He shrugged and let the mechanic tell me that it insulates the wires. I am so disappointed. Oh, the best part is, the same week we were getting our checks from the government for $1400, the estimate they gave me was $1390.00!!!!!!!! Unreal. I said dont, do this, or that and got it down to $550.00, to replace a simple hose that came in a week later.

1st class service all the way!!!! Wouldnt think off going anywhere else. Always friendly and warm.

I work here and I can say for sure that we do the job fast and we do it right for the right price

The staff was wonderful! I had a flat tire and they were the only ones that were able to get me in and out and the same day! Really a great bunch of guys! Had great service and would recommend to anyone needing auto repairs!

Heisley is the best! Fantastic customer service and always good quality vehicle service!

PRICE GOUGING ON LABOR! $750 to install the exact same rear pads and rotors that cost $250 to general public. Not only are you making money on parts markup, you are price gouging on labor! Over $500 to install rear pads and rotors? Come on man - thats absurd even for a Ferrari. NOT RECOMMENDED!

Always great service.

Good honest Mechanics in Lake County thank you Dan and his brother for getting me in to do some tweeking to my Toyota the Team is great honest and fair Pricing and clean waiting area. Thank you make it a great day all the Best btw youre my new Mechanics and will refer others for car service(s) in the neighborhood thanks to Jackie for the referral!

Absolutely the most honest mechanics youll ever find in the area. Family owned and caring. They have never let me down on anything I have taken them.

We really trust this business. They’ve done a consistently good job for us on numerous occasions.

Very professional company and great staff.

Have been bringing my vehicles here for the last few years great customer service and the professional technicians always complete any task or problems i may have with great quality and time

By far the best shop around. Ralph amd his crewWill treat you like family. You will not be disappointed with price amd work quality. My kids and now grandkids take vehicle to this shop. Can’t go wrong

Best place in Mentor for car and truck repairs. They treat me like family. The owner Ralph is a great guy. Counter man Eddie is superb at his job.

They are like family!! I miss them!!! They treated me like a daughter n sister!!! Im at Fort Campbell now ! Thats the only reason Iv not been around to see them!!! They are fair and friendly folks; the Mechanics are awsome n upfront. No haggles. Best of Ohio. ..

Just wanted to take some time to tell everyone what an amazing experience we had here! We are from Illinois, and came into town for a funeral. When we arrived, our car started making an odd rattling noise and we were worried especially since we were going to need to drive 6 hours home the following day. We called up this place and the owner was so sweet on the phone! He was kind, efficient, and always had different options to possibly solve the issue. We brought the car in and we met Tim who was equally nice and helpful. He was also VERY patient with me even though I’m sure I gave him a headache constantly calling to see if my car was done. I needed it done by 2:30pm for a funeral. They were able to fit me in and finish so that I could have my car back. I’m so thankful! Affordable, friendly, and fast service. Thank you for taking care of some out of towners! We’ll be sure to let all of our Ohio family members know about you!

Great place and good people

Friendly helpful honest. Didnt try to upsell. Good prices

Over priced 1/4 of what they tried to get me to replace was just fine & recently replaced...wont go back

Excellent service, speedy service and meticulous - cleaned inside the spare tire area without a request. Super fast roadside assistance. Very nice crew.

Great service and reasonably priced.

Sent my kid up there the other day to have his tire plugged because he had a nail in is tire . They pulled the tire & found that the nail did not puncture, it was just stuck in the deep treads is the tire . Got the tire back on the Jeep & sent him on his way without charging him for their time . They could have easily taken advantage of the situation & charged him some outrageous fee without me being there & him having my credit card .What a class act business & a bunch of great people working there . Got my business for everything from here on out !!! I did stop up to drop some cash off for the guys to buy lunch . Thanks again !

Wow, my experience with Heisley Tire & Brake was great. Had a check engine light related to emissions system. Had it looked at with my regular mechanic and dealer. Neither resolved the issue. Decided to give Tim and the boys a shot. The did some diagnostics and replaced a component, not cheap, but done quickly. Check engine came back on. Replaced the purge valve (at no charge) and drove my vehicle to my home. Check engine came back on. Finally dropped the fuel tank and discovered a bad wire that ran inside a harness to the engine compartment, replaced the wire (at no charge) and drove my vehicle to my home. That did the trick. I think Ive found my forever mechanic. Nice job guys!

Highly recommend !!!! Great groupOf guys who truly care about all your vehicles needs. Honest! Hardworking! And truly CARE about there customers. 5-STARS all the way 👍🏻

I went in for an alignment with in 25 minutes they were done I had my car and the price was exactly what they told me it would be. Very friendly and efficient.

Absolutely recommend Ralph and staff at Heisley Tire and Brake. Before I was about to head out of town for the weekend my tire light came back on (immediately after putting air in tires). As I reached out to two places I had gone to in the past for these issues, and being told they only MAY be able to fit me in their schedule the next day, Ralph told me to come in in that moment. The staff found the issue in the tire I believed to be the problem along with a second tire as well. Will continue to go to and recommend Ralph and his staff. Thanks guys

Bought WeatherTech floor mats for my Honda Accord and they installed them and they even vacuumed it out for me. And it was long overdue for a vacuum!

Ralph is so amazing. Sweet, and professional. Helped so much keep the 3 kids entertained while waiting for a tire change.

Great service great guys they helped like no other with a smile!

Hensley tire is always been the place I go for work on my vehicle they are very good and will always there when need something fixed. I would 100% recommend them to anyone

Very friendly and great service will be back.

Friendly, honest people. Third time there. A good experience each time.

Its great to go to a place where you know you can trust them. I know I can come in, get correct advice, a fair price, and excellent service.Everyone is treated with respect and courtesy.I have been a client for 10+ years and will continue to be.

Great honest hard working employees who are very educated in every area of your car for every manufacturer. Their prices are not the cheapest but you definitely get the care and thorough job your expect with their prices. I dont go anywhere else to get my car work done and they are super understanding and kind and Friendly!!!

Great service and experience ask for Eddie police

I have been going to Heisley tire for over 20 years. And I will go for another 20 more. They have always been fair and any issues that come up are brought to your attention before any extra work is done. They treat you like family.

Eddie and the guys always take care of us. In and out everytime unless its a cumbersome job. And even then, always in the time frame they tell us. Loooooove these guys!

I have been utilizing Heisley Tire & Brake for roughly ten years. In that time, the customer service has been far beyond my expectations, the honesty has been consistent and the prices have been fair. Between my family and myself we have had several vehicles serviced here, and have not strayed. The staff is efficient and despite the fact that I now live twenty minutes away, I still drive to Heisley for all of my car-related needs. The car that they offer as a loaner is a great bonus. If you are in the area and in the market for a new mechanic, I highly recommend the team at Heisley Tire & Brake.

Had a ton of work done here and they are very knowledgable and quick with their work. I will be coming back.

Wonderful service!!!They were able to get our work truck back on the road sooner than expected!!!

Great work. Needed a tire in a pinch after leaving work and finding a flat. Despite the last minute request they took care of me in less than an hour. Just got brakes done there as well. Always friendly, and they offer realistic expectations.

I go to Heisely Tire regularly for tire service on my vehicles. Staff is always professional and friendly to deal with and prices are comparable to other auto service centers, but the excellent customer service keeps me coming back! Thank guys.

They installed some hard to find tires at a fair price for my classic car. Happy with my purchase. Hiesley Tire and Brake has always done excellent work on my cars. Its always done the first time. Its not the cheapest shop in town, but you get what you pay for. If youre tired of messing around with sketchy repair shops, get your ride fixed here.

Very nice experience will use them when ever I need them

I was satisfied with the job and I didnt pay for what they didnt do so in the end they dropped 100$ off a 300$ charge.

Very accommodating

Best auto repair shop in town. Fast, friendly and professional service.

I love this place. So helpful. Very friendly staff.

Very helpful and pleasant staff. Car done quickly and done right.

This was my first time at Heisley tire and it was a great experience. Everyone was very knowledgeable and friendy. Service was the most polite Ive ever experienced. Eddie, Dan, and Ralph are great people and I highly recommend them.

Service was great. Didnt try and push me to get work done that needed to be done. Explained exactly what needed service and even gave me info on how to save money and do it myself. Best tire prices around with great staff.

They are very good!

Slow service, shoddy pricing.

I trust their judgement when servicing my vehicle. Ive been taking my cars there for 10 years. I have never had an experience that left me feeling doubtful or uncomfortable. Their prices are competitive and customer service is superb.

Only place I go for car help. As a woman I tend to have trouble trusting mechanics. This place has never over charged me, tried to over sell me, or pressure me to spend more money. I tell EVERYONE to go here and you should too.

I have consistently taken multiple cars here, always fair on pricing and I trust them on all of my family’s vehicles.

Fast service and great prices

These guys are great and do quality work. I would recommend them to anyone!

Incompetent and dishonest. Brought my truck here to have tires and wheels switched over on a Saturday two weeks ago. After paying for it and receiving my keys I went and asked why my tire sensors weren’t working and was informed that they didn’t change them over but rather installed new standard valve stems. Then when I demanded to know why, they insisted it was my fault and they didn’t see why it would be necessary. It was the end of the day and they’re not open Sundays so I waited till Monday and called, asked to speak to the manager and received no help but rather an attitude. Refused to hear me out on what the problem was or let me make an appointment to get it fixed, insisted that I just bring it in and they will take care of it. I don’t have time to just show up and wait for hours hope it gets done. Very unfortunate it worked out this way, I thought by the Google reviews this place would be reliable but I suppose it is my own fault for not checking their yelp reviews . Beware of this place, I am out $170 and now have to pay someone to fix their mistake

Fast service and rates are good

5 stars always do business with them. They always go above and

My wife took our 2004 Avalanche there because we had an issue with our evaporated system. The guy told her that we needed a new fuel pump and fuel lines all the way to the front. When I spoke with him on the phone, he told me that it would be $1500. I asked why so much, and he said the pump was $500. I asked if he thought 11 or so hours of labor was necessary, and asked him what Mitchells said about labor time. He said it would probably take about 7 hours. I asked where the extra money came from. He said, well we have the fuel lines. I said fuel lines cost next to nothing. I took the truck to a place in Madison on Chapel Rd. They did the whole repair for $654. Enough said.

Great Family run Business treat our fleet like its there own

Fast friendly very helpful got me back on the road fast and best of all the price was great could not be happier Ralph and the crew are awesome have a customer for life !!!

Great people and good service.

I take my cars and my 3 sons cars. Great place

I love this auto repair shop !!!!! Ive been going here for my car repairs for about 20+ years, as has my mother. I recently returned to the states after a short absence and needed a vehicle - bought one from Hiesley and the ride is just absolutely dreamy for a 3k used car! Ralph, the owner, is a hero among men! I know my Mom loves Eddie bc hes responsive and explains the repairs to her and gets them done quickly. I like dealing with Dan bc hes so highly technical but also so very personable, communicative, and low-key (more my style).All the techs are great here - technical but able to explain to non-techs ! I would have no reservations recommending this shop for routine maintenance (the oil change is cheaper and more inclusive than many oil change places), repairs, or the purchase of a refurbished vehicle. I have price-compared their repairs and Hiesley is always the best value.I also really like that they will send a text when you need to call them about a repair in progress. Its that little plus that makes things so much easier ! 12/10 would do again! I absolutely trust this shop- and that makes all the difference! Good people. Good Service. Excellent Value. Who could ask for anything more!

Expensive and didnt call to inform additional work being done. Ended up paying way more than we had planned on a beater car when I had told them originally to do the bare minimum to keep it running.

Dan and Eddie know how to take care of you

Took our 2012 Mini Cooper to this place twice. They do excellent work and offer better value than nearby mechanics.

Nice staff. Fast service

No appointment needed. Got my problem solved in a jiffy. Friendly efficient service.

This is the only place I take my bmw to for tires as they have special equipment that doesn’t scratch my rims.

Told my tire would be in next day. I called in the afternoon since they didnt call me. Told tire will take another day until it arrives. Disappointing that I was given incorrect information and not called to he told of the change. Needed tire asap since I was going out of town

The best in Mentor

So I go to the shop car breaks down I let them know whats going on and what I think it might be 2 days later they called me I need a new transmission I said are you sure they said yeah weve tested everything and its your transmission its shot I said okay please put me up an estimate but please check again because I think it might be one or two other things and not the transmission no its the transmission we know we tested everything you need a new transmission itll be about $1,800 so I say okay thank you I take the car the next day and I take it to a specific transmission shop the transmission shop drives it around for 2 days and calls me and says yeah all you need is a new alternator your transmission is fine I think this is very unacceptable that the other business was trying to steal $1,800 from me and I believe that they should install a new alternator that I purchased already for free for me actually called to speak to a manager and I asked him so what would happen if you put a new transmission in my car for $1,800 and then it still didnt work and then come to find out it was an alternator would you give me my $1,800 for free or would you have lied to me put an alternator in at your cost without letting me know it was the alternator to cover your mistake in the person the manager had no comment I actually called to speak to a manager and I asked them so what would have happened if you put a new transmission in my car for $1,800 and then it still didnt work and then come to find out it was an alternator would you give me my $1,800 for free or would you have lied to me put an alternator in at your cost without letting me know was the alternator to cover your mistake and the person the manager had no comment I believe his was Eddie

Honest pricing and reliable service.

Very friendly, good explanation of repairs needed

Great staff. Can repair anything!

Everything went real well

Really went out of there way to help me with my repairs.

Great people, great service. !!!

Ok

They got me in the same day before my daughter werent off to college to get her car fixed.

Friendly and honest personnel

An expensive place...do not recommend...they always add something you need to change which is not need to be done.

Very good service!

Theyre outrageous and dishonest

Honest, reliable family business!!!

They aint the cheapest but they never gave me any trouble. Get snow tires there every year.

Place is awesome!!!

Great service.

Fast & reasonable.

This place is the best!!

Great Service

No appointments taken

The owner is a real scumbag