Phenomenal experience at this store, Stalin the manager and Kaan from SMB went above and beyond to configure all of my phone lines with no hassle whatsoever. All of my questions (which were many) were handled perfectly and inviting me to clear any inquiry I had about my new business plan. Highly recommend this store for their fantastic customer service and they’ve gained a faithful new Verizon wireless customer.

Long wait and horrible service. The person helping me was extremely slow and didnt know what she was doing.

Had issues with customer service and Asurion getting things done on the phone. Walked in to this store and Vincent took the time to listen to my issue, quickly stepped away and retrieved his device toTry and help any way he could. Thank you for the nice experience.

Its 5/27/21 and i switched back to Verizon after four months away w another carrier.The help I received from Jonathan was what i needed to see and what was lacking before imo.Very Helpful,patient and pleasant what a gem of an employee you have.

The most caring and attentive representative. He was patient and I felt more comfortable with my new phone and iPad. Version really impressed me.

Massepequa store has good tech support

Welcomed by check in personThen met with tech and session was good

Always closed even though sign says they are supposed to be open. Lost my business for sure, and I live a few blocks away from there

Great service. Was helped by Carlo who was very informative and helped me to make a decision for a better phone as my phone was old and giving me problems. Answered any questions that I had. Did not feel rushed. Great customer service.

Disappointed, 800 trade in deal has fine print, not everyone qualifies

Great service..

The sales rep named Marc D. is very professional and personal and knows his business regard the phone. I would recommend him to other people anytime.

Store personnel are great and verizon is the best network, hands down

Highly unprofessional and manager needs to be retrained as he is the worst manager and does not know how to satisfy a customer.

Good service. Safe and clean

Got out fast.

The most absurdly behaving staff work at this store. A women behind the counter seemed completely bothered that we were even speaking to her and offered nothing but a terrible attitude instead of help. Stay away from this location.

Wow. Best experience Ive had in a Verizon store. Walked in. Was helped immediately. Asked if sales or service. Said service and he fixed the problem with the phone in about 10 min. I will go back to this store as opposed to the 2 others Ive been in. (They were awful)

Really disappointed. Purchased new phones along with new cases ($40) and screen protectors ($40-50 can’t remember), which store employee applied. Within 30 days of purchase the case is breaking and the screen protector is peeling. Went into store and was told not there problem and to call the case and screen protector company. I don’t think this is the way to treat a 20 year Verizon wireless and 10+ Fios customer. Not helpful at all.

Same as many of other reviews on here about this location. This store scams you. My wife had a phone that broke, I was told there was a promo for a pixel 2 and that I wouldnt pay more than $10 a month for the phone. As each bill came I went to the store and told them the correct price was not showing up on my bill. They told me to wait 2-3 more billing cycles. Each month I went back. Long story short after the third billing cycle it was determined I was given the wrong phone by the store employee. They gave me a 128 gb phone and I should have been a 64 gb phone that had the promo. I NEVER asked for the 128. This was a mistake by an employee but I am now punished for it by paying $949 instead of $240 for the phone. They make more money and the store looks better to the boss.The store manager was extremely unhelpful and answered with a it wasnt my mistake response instead of helping to resolve the issue made by the employee at his store. Verizon is a decent company but this store is the pits. I ll take a 10 min drive to a better store then go to this. Look at google reviews it is one of the lowest rated Verizon stores in Nassau county.

Selena was extremely helpful! She helped me also earlier this year. Her service is consistently on point! Stire manager, Mike, is obviously doing a great job!

This store always has what I need. Clerks here are super friendly. And its never crowded.

Terrible experience....wish I could give negative stars!! Stay away from this store like the plague!! Went in to upgrade my phone and salesman (Ryan) made a lot of false claims. Told me I could upgrade to unlimited and gets 2 hums for the same price as I was currently paying.... NOT TRUE!! My bill ended up going up 100 bucks a month and was billed over 100 in activation fees. Went to return the Hums and told I would be charged a restocking fee. If you want to be scammed come to this store! Like I said stay away!! Read other reviews ...same story over and over again... wish I had read reviews first 😢

Wish I could give them ZERO stars, absolute worst Verizon Store on Long Island. Sale Associates continuously LIE to customers leaving out pertinent information about sales and promotions just to make a sale. Save yourself a trip, dont ever shop here unless you want to be lied to.

Not a great customer experience...Do NOT trust what they say to you..I have had several Great experiences with the previous owner Mike, who was a man of his word.Say what you want about Mike, he was professional, committed,and most importantly Trustworthy !!!Sadly i cant say the same for current ownership.Say what you mean...Not sure what they are doing ?If you say something or make a commitment live with it.Not BS you.

Staff is very friendly and super helpful. Answered all my questions and then some. Wait time was non existent as well.

Rude salespeople whos only concern is separating you from your money since they work on commission. Theyll lie to your face about cost and services just to make the sale and the only way you find out us when the bill comes. Think about it....if someones salary is based on what they sell and there are no repercussions, how honest so you think theyre gonna be ??

Absolute worst retail experience of my life. Would give 0 or negative stars if possible. The other corporate Verizon store down the road did for me in 5 minutes what this store told me is absolutely 100% impossible to do. Clearly they are not interested in having customers remain loyal Verizon users.

As always it was an awful experience. Salesman was great in the beginning. There was a problem with the phone we bought. So his idea of good customer service was to have us sit and wait. It turns out he totally did the sale incorrect. It took hours for customer service to correct it. I will never go to this store again.

When I came in to switch my service from Sprint, they were super nice and helpfully. I switched my 4 lines. Same day I received an email from VZW with my projected monthly bill and its $140 more then was quoted. I was never told about $30 per line activation fee nor $45 per month in taxes. I went back the next day to trade in my Sprint phones ( they were helpfull, but not as eager), I was told that its just an estimate. I certainly hope so!

This Verizon location seems to have, as others have said, pretty decent staff. They also usually have what I need in terms of accessories or answering questions whenever I have gone there.

Nothing but the best service and professionalism.Never any issues and I am switching numerous business phones and devices from ATT

Horrible service and experience. They just needed to hand me my tablet upgrade which I bought and paid for online. Instead they went in the back and created a new line on my acct without authorization and screwed up my plan. The store was empty, and when and older lady came in they acted like they were annoyed and made comments. I had to spend over 2 hrs on the phone with verizon wireless to correct everything. Avoid.

Nice store, friendly service. Can get super busy at times. I would visit during weekdays to avoid the big crowds.

Kind of a long story I will try to keep as short as possible. My son uses a dexcom (to monitor blood sugar- with this app others can connect and see his blood sugar numbers while hes out and about) appropriately called dexcom g6 this app wouldnt connect properly to my sons phone....after an hour on the phone with dexcom as well as a good half hr on phone with samsung and following all the directions, we could not get this app to connect properly to my sons phone. They literally left me with well i f that doesnt work then we dont know so my final hope in utter desperation was to try verizon. Let me tell you I dont know what magic that this employee pulled out of her hat, but after a while,and ton of patience Celeena got it to connect which meant I could see my sons numbers while he is not next to me, there are no words to describe the relief I feel and I am immensly greatful for her help and care in this mind boggling situation. What was supposed to be a quick and easy set up had me almost in tears from stress so huge should out to Celeena. Thank you so very much.

Was seen immediately. Was able to have my problem addressed and resolved within minutes. Rep was very friendly and helpful just like the other times I came to this store.

I would advise all not to ever deal with this particular Verizon store( sunrise Hwy in Merrick). The salesmen are complete scam artists. The first time I went because my phone was not working. Unfortunately, I needed to buy a new phone. My only stipulation was that I didn’t want my monthly bill to go up. The salesman insisted it wouldn’t and that he could package things together to keep it down. One of the things he bundled together was the Hum. Needless to say I now pay an extra $10 each month going forward for this device I didn’t need, making my bill more than it initially was. He never even told me it would be a monthly cost! When I spoke to Verizon, and tried to cancel it they said it would cost me $115. Unbelievable!! When I explained what happened they suggested I go to the store manager because the salesman did it for the commission. The guy was quite savvy, he even had me switch to automatic payments so I didn’t know I was being charged until the grace period was over. He also told me he used the hum and switched it between cars, especially when he goes away and rents a car. When I looked on the app, it says you can’t switch between cars and if you do you have to call customer service. Unfortunately, a few days after my phone broke, my husband’s phone broke. We went back to them because I thought I had had a good experience. The guy that helped my husband wasn’t as savvy. He was an arrogant salesman who was obvious about trying to swindle us. We walked out and purchased a phone at the Verizon on Hempstead Tpke in Levittown. The salesman Brian, was very helpful and even told us about a phone my husband could get that would finish paying his last phone as a promotion. I would definitely recommend the Levittown Verizon and suggest to all to never ever go to the Merrick Verizon.

I thought that this location was better than Carle Place until I tried to “swap out” a 6ft charger for my iPhone 8. The metal plug broke within the first week of using it. I returned to the Merrick store and after a 20 minute wait, Ryan the “ Solution Specialist” immediately assumed I “damaged” it . He was unfriendly about the entire transaction. He should try reading the reviews on the 6 ft charger! I only wish I had read them first! I won’t return there.

I think they change owners or something, when you call them there is over an hour wait any giving day or time, I ordered a phone and when I went to the store about 10miles from me they said it couldn’t be activated then I was directed to call the company and then I did then a bunch of running around. Final outcome I left without a phone. Etc

Great experience getting a cheap priced phone for my 90 year old Mother. Sales Associate Joe was very helpful.

Stay away. This place will do anything to push you out the door unless they think they can sell you something else. Not interested in helping you at all. Messed up my data transfer between phones and I lost decades of music I had been accumulating since the first model iPod (since CD’s really) because the rep wanted to move on to the next customer. “Sorry you’ll have to contact the manufacturer for that software fix (but if you bought something they suddenly know how to take the 5 minutes to do it)” The one on Willis avenue off northern boulevard is a TON better- ask for Alexa.

Always go there and look for a guy named John great guy who will help you out with anything you need

Very good staff. Rebecca G. is outstanding. Couple of weeks ago I went to exchange a phone I bought online. She helped us by pointing out that I overpaid for a phone on Verizon website and that I had an outdated, more expensive plan. When she needed help from her colleagues with a couple of things that they had more experience with they very gladly took over. Ive rarely seen teamwork like I did that night. Thank you Rebecca and colleagues. I appreciate your help and most of all, your generous attitudes in your work. Your managers should be proud.Jimmy A.

I spoke with Scottie, unsure of what phone to get my Dad who was switching from a Samsung 6 Edge Plus into his first iPhone. My Dad wanted a large phone, similar to what he was using - and not knowing what the new iPhone Xr looked like, I was going to get him an iPhone 8 Plus. Scottie went over specs of both phones with us and helped us decide on the Xr. I appreciate how much time he took to go over this and spent time on the features that mattered to my Dad in a phone. Thank you Scottie!

This place is hot or cold.Either the salesman is right on you or you can expect to be completely ignored. I was once in here for a half hour before being acknowledged.

Newly renovated store looks very nice with a lot of new staff compared to the last few years.

Sweetest friendliest folks. Great efficiency on a Monday afternoon.

A great location always friendly staff not pushy all problems solved. Knowledgeable advice always on th button

These people are liars and thieves. They tell you one thing to make a sale and say there wont be a charge for it, but then it comes up on the bill and when you ask them about it they say they dont remember ever telling you that. All they care about is their commission and will tell you anything to scam you into buying stuff. Now Im stuck in a two year contract for something I never wanted in the first place. I will never go to this place again, they are terrible people.

After tell me they had the phone I wanted and I waited around for 15 mins I was told they dont have it in the store. I went to Best Buy to get the phone I wanted.

Excellent store, Helpful and Friendly staff

Great guys very friendly and helpful.

Always helpful and willing to teach

99% of interactions with vs are great,but not this one

They dont help with complex issues

Great service. Anand is a good salesman.

Ive been going to this place for years food is good, price went up and the only thing I dont like is that they wont tell you that the tip is already included in your receipt and if you dont know anything you will be tiping twice

Was having problems with my phone. Got prompt, friendly and helpful service

Hated this store wasnt helful to my uncle who isnt familiar with the smart phone went to Metro PC and got excellent service and showed him how to work his new smart phone and lowered his bill too.

Helpful staff, nice guys

Young guy in there is awesome.

The men there are very helpful

Go here if you like waiting for an hour just to have someone say hi to you worst customer service there is another verizon right down the street on Merrick Rd they are much better

Very helpful employees

The representative was polite, knowledgeable and helpful

Extremely frustrating and disappointing when you buy a product their guy recommended that didnt work.

Poor service only interested in fleecing you

Fast and friendly service

I had to wait a few minutes but my phone problem was fixed very quickly when my turn came.

Great customer service!

Waited 30 minutes to be helped. There were multiple associates, some helping customers, others just standing around. Just left.

I love Ali he is the BEST!!!!

Good phones.

Useless, they know less about their product than I do, & I know very little.

Excellent service as usual

Very helpful staff

So rude. Beyond rude to 8 year customers. We left Verizon because of them.

The staff was attentive

Very helpful staff

Baba store

Very helpful

There is a Manager at the store that is nasty and confrontational.

Great salesperson

Big store1

Great service

Very helpful

Helpful staff

New iPhone

Good help

Overpriced accessories

Ok

Fine

Ripoff