The sales rep went up and beyond helping me pick the perfect gift for my sister. He really was on point and helped me so much..the gift was PRICELESS!!! thank so much

The mall location is a hassle, but the customer service more than makes up for it! My boyfriend and I decided to look around for my ring and found the perfect one with the help of Vanessa. She was very sweet and worked well with our budget. She even helped me convince my boyfriend to get me an enhancer for the ring which I absolutely love. She treated us like we were the only ones there and because of her I cant imagine going anywhere else. The rest of the girls are sweet too, but Vanessa really made the trip special for us.

Best Kay Jewelers I’ve been to. Great selection and great staff. I highly recommend going to see Courtney because she will make sure you are happy with your purchase. Can’t compliment this Kay Jewelers enough compared to others I’ve visited.

Such an amazing store. Courtney is incredible. Customer service is an A++ I had an amazing experience with them taking care of my jewelry pieces. Thank you all for a great experience.

The staff at the store are knowledgeable, polite, and tentative. I will always be a repeated customer, they were very professional. I give them a five stars, as well as refer them to family and friends. Thanks Kay Jewelers.....

We got our wedding rings there over 15 years ago, and keep going back. The people are friendly and helpful, and do their best to keep you informed about your current jewelry status (as well as in store specials!)Whenever we need to get service done on our jewelry, they make sure to let us know how long it will take... And we usually get it back well in advance of that!If I had to leave any sort of negative in this review, it is that this location is so popular, and there are usually only 2-3 people working, we sometimes have to try to visit during off hours to avoid waiting around.

I brought my ring and enhancer that have been soldered together due to recommendation from previous Kay’s to be unsoldered. Finally got the emailTo come pick up and my ring that should be in two pieces are in three pieces. I about died when I seen the enhancer in two. Now mind you, I purchased this set directly from Kay’s so you would think they would look back in my account to show what’s pieces are being worked on and what it looked like before hand. No and the worker was dumbfounded and didn’t know what to do. Didn’t suggest to get it fixed or anything. I just told her I’d take it to Merritt island since it was closer to me. They were also no help but a nasty attitude. Not only did my jewelry become incredibly screwed up. The people that suggested the soldering in the beginning at Merritt island suggested to cut the ring again and solder another piece since it was horribly thin and flat on one side. Incredibly disappointed with how my jewelry has come back. This ring set has given me nothing but issues and instead of them being replaced by the same pieces, Kay’s wants to punish me by giving me what I paid because I got an incredible deal on the set and have purchased more items after. Nothing but a loyal customer being screwed yet again. I had to drive all the way to the Florida mall to get beyond incredible customer service from hector that went above and beyond for us. So I suggest making the trip and go to that Kay’s because they treat you right and help you with anything you need and then some.

Valerie, the store Manager, Merritt Square, went out of her way to work with corporate to help me exchange two pieces of jewelry because of repairs that were had to be made frequently on two pieces that would give me the same happiness and look, and do it in a quick and painless manner with no cost to me unless I wanted to add additional value. I ended up happier than I ever could have imagined, and am very pleased with my new rings. Valerie went far and above what any jewelry consultant in any type of jewelry store has ever done for me. I highly recomment this particular Kays store.

If I could give it less than 1 star I would. My husband bought me a ring not super expensive and after waiting more than a week after its return from service date I called to check on it since nobody has bothered to call me and its in the atone waiting for me and the ladies response was...... oh I just checked it in 5 seconds ago.... really ?!?!? Wont be back

Valerie is great! Super friendly and knows what I like

Seriously, Kay jewelers web site is quite possibly the most annoying thing on earth! Stop asking me for my email, I don’t want your spam, and now I don’t want to buy from you.

Very arrogant sales people!

There not bad