Attention dont come to the store! This store deserves no stars. I came to the store today because I broke my phone and needed a replacement. I was treated bad by the employees at this store. I confronted the employees about the messages that I was receiving on my tablet and they told me dont worry about it go sit back down. I was even laughed at by the employee. Was overcharged for the phone and extra charges did not even give me a receipt until I had to ask for bill of sale. I love Metro PCS but not this store stay away.
The employees are friendly enough and ive never had any issues withmy phone or coverage...my problem is thay EVERYTIME I COME TO THE STORE TO PAY MY BILL I AM AT THE DOOR AT 10 ...THATS THWIR POATED OPENING TIME...AND EVERTI.E I HAVE STOOS AND WOTED AT LEAST 20 OR 30 MINUTES BWFORE EMOYEES EVEN ARRIVE...IT IS DISCOURAGING AND I AM CONSIDERING TAKING MY BUISNESS TO A STORE OR COMPANY WHO VALUES MY BUISNES ENOUGH TO NOT WASTE 30 MINUTES OF MY TIME WHEN IM JUST TRYIMG TO PAY MY BILL...
I went to 2 different metro locations! no one was able to help me, until I came here they took care of my phone thanks 🙏
I love my stylo 6! Thank you guys....
I switched from cricket to metro at the location, I recommend it👌
I definitely had a good experience buying a new phone from here!
So origionaly I gave this place a bad review, due to a customer service issue with a assioate. I would like to say I spoke to the owner and he was awesome! He listened w/out interruption, and cared about what I had to say. I was very angry, when I wrote the review. I said the truth, except I was wrong about something, he has a good customer base, and he deserves it. He rely cares. He went out of his way to ensure he made the situation right although he did not have too. I applaud him. Situations happen. The fact that he listened and cared is something you do not find anymore! Very happy. Go buy something from this guy. He has a customer for life here.
I had a great experience buying a new phone from this location, thanks!
They gave me a sweet deal, thank!
I go here all the time. These guys help me with everything and always make sure I get the best deals. Especially Luis!!!!!
Thanks for all of your help
Got a great deal for 2 phones. Would recommend!
The guy helped me finincing a brand new phone, I love it 😀
I always go here for a new phone,They helped me transfer my contacts, pictures and gave me the latest phone! thank you guys...
I love metro
Upgraded my phone here, it was a smooth visit! Thanks
Great deals, thanks
I appreciate the service 🙏
Thanks for all the help
I like how they make sure you are all set with you phone before you go :)
Love this place! They have great customer service and they take care of all your cell phone needs. Anytime Ive had a problem they have always taking care of me. The owner is one good dude! I recommend!
Very good service at this location
Great service 👍
I had a sweet experience at this location!
I am so happy with my new phoneIts a good location thanks
They hook me up with a free phone and a new number it was a very good deal
These guys are the best at this locationVery helpful, thanks....
Great experience like usual, they hooked me up with a new upgraded phone thanks
I love this location they always take care of my phone and get me good deals!
Very friendly customer service
Very helpful staff, they helped me with my Amazon prime
I have a very bad experience on this place I take my sister-in-law to buy a phones and they never tell us the Mexico calling it should be extra so when we find out we tell him we dont want the service but they refuse to give the money back and they refused to give me the owners phone number so I went to the corporate location and they say they should to do the refund and I made like three different trips to that location and I didnt get solve my problem
The greatest service you could ever get at a Metro store
This store credit took my money and didnt active my phone would not return money. He told me tuff I should have brought a new phone so it wasnt his problem and there was nothing I could do about it.They charge$25 .00 for phone cases you can get on Amazon for $5.00. if you complain they try to give you a $5.00 discount on a case they are overcharging you $20.00 on like its a favor. Straight up crooks. Metro PCs should pull their franchise because they are making Metro look really bad.All of the good reviews are made by them and their families.
I switched over from Boost Mobile, they got me the Moto G7 power for free!! I love that phone :)
So helpful they fixed my phone and got it to work again
What a pleasant experience! Mazen was amazing! Very nice store, highly recommend. Great customer service.
I like this store, very helpful and friendly, definitely coming back...
I had incredible great service from Mazen and Luis...I came in and they help me with all my questions answered everything and I standing service today thank you for everything!!!!
2 lines for $80 with the Amazon Prime they set me up with you cant go wrong with it..
I had never been to a Metro PCS store before today.Mazen helped me, and gave me the best customer service I have ever had regarding my cellular phone .I recommend Metro PCS, and especially this location with Mazen, in Mesa Arizona.Grateful for him and there incredible service.Mark Morse -
For the Best Service for Metro go to 460 N Alma Schhool .Great Cust Scv and Great employee luis
Falsely advertised a promotional deal through their website and in-store. One of the managers here, Julio, told me in order to qualify for what was on their own printed sign (in their store) that I would need to pay 2 full months of service upfront due to the reduced cost of the phone (duh, that was the advertised deal!) When I said that the deal specifically states that when transferring an active number to Metro PCS, the cost of the phone is reduced and 1 month of service is paid upfront. Julio said because I did not want to purchase any cellphone cases, and because the cost of the phone was so low and I was getting such a great deal that he was going to need 2 months of service in order to complete the transaction. This is false advertisement, not mentioned anywhere specifically in-store or through the website. I called several Metro PCS representatives and they agreed and could not give a reasoning for this stores policy, and actually filed a valid complaint about this store to corporate on my behalf. My advice: use Straight Talk, Boost, Virgin Mobile, Verizon PrePaid, anybody except T-Mobile and Metro PCS. Shady practices.-------UPDATE: 1/17/2019Checking in again, I see that the owner has responded that I am mistaken and it was not the official corporate store on Alma School - another lie. I filed a FORMAL complaint over the phone with 3 different agents - easily I spent over 2 hours on the phone making this complaint, that is how incensed I was over being literally laughed at and disregarded as a customer there. I have since signed up with a different provider who honors their advertised promotions without any shady practices, lies, or pushing cases at the final point of sale. Do not believe the written response to my review - it WAS this store, and their managers and associates were awful. As I was on the phone making my complaint (in the store, in front of the associates) several of them were laughing - others were standing around on their phones doing absolutely nothing besides checking out Facebook. Awful, awful experience. Again the managers name was Julio and the area manager (whom the rep on the phone wanted to speak to) was not available that day and no one in-store would give me a name.A quick look-over of the reviews of this store show that whenever someone posts a valid complaint, the go-to response by corporate and management is to deny that it occurred at this location. LOL! Too funny.Stay far, far away. Better options: Straight Talk through Walmart, Family Mobile through Walmart, Cricket Wireless, Boost or Virgin Mobile.SHADY PRACTICES IN-STORE AND LAZY ASSOCIATES. AVOID this corporate location at all costs.
I have switched from Boost Mobile to Metro PCS at this location and the stuff over there are really nice and knowledgeable thank you very much☺
Great staff very knowledgeable. Better than cricket
Very nice and friendly staff at this location!
I like coming to this location, theyre so helpful...
Such a sweet guy he help me a lot thanks to him I could get to work now
I bought a new phone from this location they gave a really good dealThanks
This was a good experience they did everything right, great work, Marisela did an as some job
They set me up with the best deal over there 100%
👍 Great customer service! Mazen is awsome !
The best experience I ever had at metro PCS stores
Excellent customer service! Great experience. Mazan you rock!!!
They always Hook me up with a great deal...
I had a great experience in here!
Great customer service would recommend everybody to this location
Great location I like coming here
Ill always come back here thanks....
Just went to pay my cell phone bill as I was leaving I noticed I was shorted $10. Walked back into facility told manager and gave me a grin and said sorry they just noticed it loll Wont be using this location again
Thanks for the service
I just got a brand new phone for a great price!
Very helpful team thanks...
Best service in town with affordable prices
Great deals over here people!
I got an amazing deal for 2 brand new phones !!!
They are always helping me out with my phone!
Amazing costumer service i love this locotion
I bought a really good phone from this store ***
Thanks 😊
They got me a amazing deal for 2 phones !!!
Very helpful people I go there all the time with a lot of problems with my phone they always fix it for me theyre always happy in there
Very helpful people, good customer service!
Fast Service Love it and very Nice People
I just went there and they got a new number with a free phone, i paid almost nothing!!
Ive had a tremendously good experience at this location!!
Highly recommend this location for good custom service
Great deals thanks
Very friendly people, good deals!
Great deals 👌
Very helpful people!
Very good experience over here people!
Best deals, good customer service.....
Well taken care of here..
Very friendly and helpful.Quick service ;-)
I had a Very good experience at this location!!
Great service and super helpful
Awesome store I love it!
Best customer service
My favorite MetroPCS store!!
Very good people & great deals!!!
I had a great experience at this location!!!
Very good experience at this location😀
Amazing deal when I switched over !!!
I love this store 😂
Great people at this store!
They offered me a smoking deal over there
This location is the best....