Superior customer service. Need a phone go to this dealer and ask for Mikey. You will be appreciated and very well treated. He tells you straight exactly what the deal is! Ask him anything, so helpful. We went to him right after walking out on rude salesman at a different dealer.

This was a great experience, purchasing the iPhone 13 Pro. The individual who helped was fantastic. Her name was Catherine and she was quite knowledgeable as well as friendly and easy going. Kudos to her and the Verizon store at the Loop in Methuen. If her boss reads this, give that girl a raise!!!!

Methuen Verizon store is the worst store. I ordered a IPHONE 13 Pro over a month and half ago. They told me it would be there Oct 1 then it wasn’t and they made every excuse possible by passing the buck and me speaking to multiple people. Each person said I don’t know where it is. The next time I called was after the first week in October and they said oh it’s in the Revere store and there’s a agent that will bring it to Methuen tomorrow. That didn’t happen. Then this past week they say it will be here on Tuesday and that didn’t happen so Friday they said it will definitely be here on Sunday morning and after just calling now as I’m writing this the guy says well I don’t know where r phone is and I didn’t sell it to u. He claims he will ask around as he put it and let me know if anyone knows where it is! Terrible customer service!!!

I have worked with Bonney for a few years now and my family has been very happy. She is professional, responsive and proactive. Honestly, she is the reason we stay with Verizon and why we have purchased so many new phones from that location. It is all about relationships and Bonney is the key relationship face of Verizon for us.

I went in today because my cell was damaged over the weekend. Bonnie at the store in Methuen went above and beyond. She understood how important it was for me to get a phone, as I run a business. There was another gentleman there ( I didn’t catch his name, sorry) working with her, and the teamwork displayed was fantastic. Truly how people should work together. Only Verizon store I’d go back to.Thank you!!!

Ive been a customer for many years and this is by far the best store. Employees are very polite, nice and extremely knowledgeable. They answer every question and if they cant they ask a co-worker or research it. They arent just going for the biggest sale - they try everything to get you a deal. Highly recommend!

Cat helped yesterday with an issue I was having - not receiving text messages on a newly issued work phone. She was able to assess that I needed an updated SIM card, and backed up all my contacts from the old card. By the time I left, I was receiving texts and ready to continue on with my work day. Both she and the young gentleman she was training made the experience a pleasant break in my day - and you cant say that often these days when youre trying to get a problem resolved. Id happily return to this location - great customer service.

I had a great Experience and VERIZON the one Bonney Jean did an amazing job she even came outside to wipe down my motorcycle they got rained on I highly recommend seeing her for a new phone

I was desperately in need of a new phone and Annas at the methuen Verizon provided an excellent service!

Yesterday, I decided to turn in my Apple mobile phone that was giving me trouble. I ended up at the Verizon store at the Loop in Methuen where I met Bonney Hewett. She assisted me in finding a phone that suited my needs and proceeded to configure it for me. I couldnt have asked for better, professional service than what she provided.

Ty daSilva was the young man who assisted me with a malfunction on my phone. The young man was extremely knowledgeable and made my time at the store painless. He helped me with a new device and also an upgrade and specials on another device.I believe this young man will be climbing the Verizon ladder to success.Cheryl Caston

Customer service was beyond excellent! Jen and Bonney were fantastic!!! They took the time to work with my wife and I to get us set up with new phones and a new plan. They explained everything in detail, in a way that it was easy to understand everything with all the changes involved. Best part was there was no pressure! They made sure we were happy with our upgrades/changes before we left the store! Top notch service!!!

I was so happy to get assistance from Katherine and Ray they were friendly, knowledgeable and did not rush me or forced my decisions. They showed me different options and went over all the plans. I left satisfied with my decision and will refer others to this store.

Kind of on the fence with this store. I went to a factory store for another upgrade. It was a lot quicker, and less of a hassle overall.

I had a very nice experience at Verizon with cat,she was very patience, professional, made sure I was ready to go with my new phone. I’m very happy with the customer service I received thanks keep it up.

Matt is fantastic! Super knowledgeable, tells you all your options and is easy to work with. HIGHLY recommend!

Bonney is an amazing employee!!!

Matthew Burke was professional & superb! I ordered my phone online for pickup. I went to the store before it was ready, since I was already in the area, & he was able to make it convenient by getting it ready for me in a timely matter. I highly recommend Matt Burke at Verizon Wireless in Methuen!

Jared is the best. Hes so helpful. Took the time to explain everything and answered all of our questions and concerns.

Excellent customer service!! Ray D. and Matthew were extremely helpful in setting up my new phone, and were sure to help in any way they could. Best customer service I have received at any Verizon store.

Poor customer service. The young lady who I dealt with was a poor communicator and was unkept.

I returned to this store specifically because I had such a great experience the first time. Yet again the staff at this store are truly exceptional.Today Cory and Zach helped my son and I upgrade our plans and navigate through setting up additional services. After struggling with the VZW web site, which for me has been poorly designed, pushes add on and new sales, for several days it was so great to have such solid, knowledgeable, and service-oriented professionals to work with. Cory and Zach should be commended for their excellent service. Thank you both, excellent job!

If youre looking for excellent customer service, go here! I loved my experience at this Verizon store. Kevin was the best! He was able to help me with getting a new phone, while being knowledgeable, friendly, and professional. He also made every effort to check if we could lower our phone bill, which is always appreciated. 😀 I never felt like I was forced to buy anything, and I feel comfortable with my purchases and phone. I am a previous iPhone user, now on a different phone that suits my individual needs perfectly. Thanks again, Kevin! P.S. You do deserve a raise.

Went in to transfer a line from an ATT company account to Verizon and add it to the family account. Was assisted by Kyle Harrington, and he patiently walked me through the entire process and ensured it was switched over successfully. He was also very helpful in updating our old family plan to the new Verizon plans that just came out last month, saving us $50 per month. Top notch service all the way around.

Nelson was absolutely amazing! He helped us through so many loop holes and was so patient! He even stayed on the phone with us after the store closed until everything was sorted out! Best phone retailer experience I have ever had and highly recommend!

Great customer service! Got 2 phones and 2 apple watches for a great price. Thanks Kyle for giving us such a great service!

By far the best customer service I’ve received for cellular service!!! Angie took the time to u sweat and what I needed for my device as well as the service I needed. She also gave me plenty of time to get everything I needed cleared out with my previous carrier. My number ported over seamlessly and flawlessly. I would recommend Angie to anyone and everyone for her level of customer service!!!!

When my cell phone died last week at work, I had three hours to get a new phone and get on the road for an out of town trip. I was stressed beyond belief. The service that I received at this store was second to none. The sales people were friendly, professional and above all else, knowledgable. They switched my old phone out for my new one and the process was seamless. They explained things about my phone I didnt even know existed after four years! I highly recommend this store and will go back there for any of my cell phone needs! PS The follow up with my plan and purchase was fantastic.

Very nice employees and very knowledgeable. But be aware that they will sign your name up in their database and you will start getting a lot of emails and they wont ask your permission.

Cory was amazing, not only did he help me more than the Salem store, he helped me with my bill and even got me on a better plan with a new device!

Worst experience ever for what should have been a simple exchange of a NEW 7 day old defective phone. Employees working that day were unprofessional.

Went in to pay a bill and was told it would be a few minutes. So I gladly waited thinking it wouldnt be too long. Meanwhile, shes teaching this lady how to use every single thing on an iPhone and then starts talking to her about college and jobs and creating small talk, while I am still waiting and waiting, having to get back to work. It would have taken five seconds to let me pay my bill and have that lady sit there for the few seconds and play with her new iPhone. I understand being busy, but multi-tasking is a great quality to have when working. Wont be paying my bill here any longer or going here for anything else at all.

Terrible customer service. I went in to switch phones, I explained to the service rep I did not know how to clear my old iPhone & switch the SIM cards or setup the phone. She gave an attitude immediately, grabbed the phones & took the SIM card out of the broken phone only. Rudely asked what my account info was. I explained I still don’t know how to factory reset my iPhone. She rolled her eyes & reset everything. Tried selling me a new phone case. I said I don’t need one, I just need to switch the phones for now. She took the SIM card out of the broken phone & let the iPhone reset. Told me, all set. Walked away & started helping another customer. I waited for the iPhone to finish resetting. She rudely looked up from across the room and said “do you need something? I said you’re all set. You can leave now.” I said, “I was waiting for you to help me switch the phones.” She said “you never said that. I’m helping someone else. You’ll have to sit there & wait now.” I said “if that’s the case, I’d like a manager.” She said “That’s me! You’re looking at her. You’ll have to wait, I’m busy now.” I left & went to another store. This manager needs to learn customer service and how to speak to customers. As soon as, I left the store, she said something that apparently was amusing because I walked back in & the other rep Nick was laughing. I will never step foot in the Methuen store again. Salem NH was much more helpful & pleasant. The phone was not “all set” the SIM card she switched wasn’t working in the phone. I ended up needing a new card for my phone. Instead of sending people away, she should also check & make sure everything is working.

Kyle fix my iPad holder in a few seconds, which is something that Andover office said that couldn’t be done. He was excellent!! Always going to come back to this store!

Kevin was so wonderful to work with. So pleasant which is more often than not rare in this day and age. He truly made my purchasing experience worth it! Thanks Kevin!

I was very satisfied with the customer service at this store. Sales rep Matt Kahn was extremely helpful in helping me select the right phone for my needs. He listened to my concerns and happily and patiently answered all of my questions, also showing me how to use the phone that I ended up purchasing. He spent as much time with me as I needed and I did not at any time feel pressured for time or to purchase any items. I recommend this store and ask for Matt!

Ive been in this store several times now to assist an elderly friend, and without fail we receive courteous and patient service. While there today Ramell made a special effort to help my friend navigate her new phone, treated us both with respect and smiles, never rushed her. Very much appreciated.

Just had to finally replace my note 4. Had an amazing experience with Stevie Castro at the Verizon store. Made things simple and also helped drop some dead weight due to a tablet that didnt work. Thanks again stevie

Gui did a great job help me out tremendously very helpful very considerate appreciate it come back here anytime.

Ed was amazing! He worked with us diligently and made sure all of our data had properly transferred onto our new devices. I highly recommend working with him!

Great experience today with Cisco at Verizon! He was very attentive and helpful answering questions. He will not try to sell you something and was honest about the phones and plans available. My phone died out of nowhere today, but he was able to make my frustrating experience more tolerable and at the end of the day I ended up with a great phone!

BUYER BEWARE of questionable sales tactics at this location. While there may be two sides to every story, I believe this location and its sales rep completely deceived my family into an upgrade that will cost us much more than it should have. And when I went to return the phone, they claimed part of the transaction cant be reversed, which will essentially cost me $175 that I could have avoided if they were more upfront with what they were selling.I was certainly frustrated when I tried to make the return, and was surprised when the same sales rep was very quick to take my frustration and throw it back at me. He was sleazy, even my 14yo could recognize that. I asked for who the manager was, and he tries to tell me that everyone is a manager here. He was wrong, a guy like that isnt manager material. I have talked time the manager, and he hasnt been much help yet to resolving my issue, but Ill update if and when they provide resolution.And when asked if they are a corporate verizon store, the answer he gave was yes. But they are not. They are an authorized reseller. While everyones experience will not be the same, I Urge you to skip this store and get your Verizon business elsewhere.

Kevin was absolutely amazing!! Went thru absolutely everything with me. His patience was unreal!!! So helpful! Even made me a coffee. I will never ever go to any other Verizon Store again. Kevin has a customer for life.

The guy that helped me was great. Patient, entertaining and very knowledgeable. Kevin made the experience easy. The facility was clean and the other staff member was friendly. I found my Verizon store!

Liniker and Gui were so very helpful. Very nice and intelligent young men . Very good sakesnen and walked us thru the process of porting our lines back to Verizon . Very happy with the service we received . Highly recommend.

I was there to sign up for service for two phones I had already bought. the one waiting on me tried to talk me into one of their phones by insulting the phone I had saying it was for old people and then being so incredulous because he could save me $1200 IF I spent $700 on two MORE phones.

Matt was great he was very informative. He was willing to explain everything and do so quickly. Overall, I would recommend him to anyone looking for a new phone.

Good location quite

Hi this is Calvin Weaver another one of Verizon proud customer I really appreciate Angie and Tony they really took the time to help me out and I really really appreciate it thanks a lot and I appreciate your great workers thank you

Person was very professional and helpful. Going to London and wanted to know if I could use my cell phone. Gave me the information. Thanks.

Stevie Castro was extremely helpful and knowledgeable. I came into the store with a big dilemma and I left with very happy with the new phone and the service.

My experience was awesome no waiting very professional and friendly. I had Calin as a sales rep and he was very helpful knowledgeable. I would refer other customers here.

Raphael walked me through all the steps and made it very easy for me to understand.I recommend him to everyone.

I stopped in the store and I enjoyed my experience very much. Loved the gentlemen that helped us out

Great experience today. Matt was extremely helpful and informative. I highly recommend him and this Verizon store!

Aimav was so helpful in helping me to choose my new phone and in setting it up! He was personable and so easy to work with. I will definitely come back to Methuen Verizon for any phone assistance.

Matt was awesome. He made everything go smoothly and quickly. Id highly recommend coming here.

The service was great. Helped me get a new phone quickly. Awesome

Came into the Verizon store today to upgrade a device and our associate Stevie Castro was so very amazing and accommodating and took his time with us! I would truly recommend going to Methuen Verizon store!!!

Kevin was a competent salesman who answered all my questions. Good experience and would recommend him to friends.

Needed to set up my new phone. Matt helped me. He was theGreat. I will come to this location from now on.

Easy purchase...Great help & lots of helpful tutoring & information!! My salesperson Peter was great showing me the different phones & accessories...Glad I stopped in the Methuen Store!

Came into upgrade my phone. Great time. Good customer service with Ed.

Thank you, Cisco!!! I came into your store looking to get my phone checked, and I walked out a bit more knowledgeable about what VERIZON stands for....thats why Ive been a loyal customer for well over 20 years. I KNOW that they are looking out for my best interests...their service is STELLAR!!Can you hear THAT?

Brand new store! Great techs -- Alex was professional and very helpful. Its nice getting quality customer service!! This is my new go to Verizon store!!!

We lucked out and didnt have to wait . Wait times can be long here

Just bought a new phone with the help from Angie she did an EXCELLENT job thank you!

This was by far the best experience Ive had getting a new phone...having lost my phone, I was already upset, and Ben made my visit wonderful...he set me up with a brand new phone, set it, and showed me how to use it....however, what really made my visit, was that when I asked him to help me set up my blue tooth...he took the time, went to my car, read my car manual and set it up for me...thats above and beyond service...thanks Ben!!!

The best experience ever!! Came in to upgrade my mums phone and the service was stelar professional very helpful.

Amazing customer service, everyone was so nice and helped me get exactly what I wanted. Shout out to Cisco, hes amazing!

Super helpful employees! Tony was wonderful to work with!

This was a great experience the workers were very helpful I would definitely come back to the store.

Ed was fantastic, great customer service. I would recommend this place

I checked out the new Verizon store in Methuen at the Loop. The service was great and Bashir was very helpful and showed me how to use my new phone and tablet. I would highly recommend this store because there was no wait and good service.

I had an amazing experience with Matt in Methuen! I originally came in for a new iphone for my daughter and we walked out with phones for my family and a new tablet as well....we were customers with metro pcs before but we will never go back now....we wont ever shop with anyone but Matt and he demonstrated so much patience with us I cant say enough good things! Give him a raise!

Love this place really friendly and always willing to help.

Great service, very helpful. I would go see Mike Clemence. Great customer service.

Broke my phone today and was stressing all day about going in. My first step into the I was greeted by the friendly staff Kevin and Cisco and I knew the process was going to go smoothly. Cisco worked with me and helped me pick out the perfect phone ( Moto Z) for my lifestyle and price range. They were closing soon but Kevin and Cisco didnt mind spending the extra time helping me understand my plan, my phone, finding the perfect case, and even applying the screen protector for me! Very thankful I went to this location and super pleased with the service I got! 10/10

This place... Listen! If you want an unpleasant experience, and want to deal with idiots, I mean people. Who ironically dont know anything about phone tech. Then come to this place, the employees at this store half the time dont even know whats going on. The management sucks and they barely carry any devices or accessories. Go somewhere else. Oh & watch out for Doug & John hes one of the biggest morons there is.

I recommend coming here the deals are great and if you come here ask for jared

Josh very helpful and deff knows his stuff! Would definitely recommend him!

Great aervice. I had phone issues and am completely satisfied with all the help Ive gotten.

Excellent service very knowledgeable. Extremely happy with mynew phone

Niccholas reardon went above beyond . I was stuck with broken phone an .. made sure I left with better phone..

Very friendly and helpful. Very pleasant experience overall

Great service! Very helpful and had me set up in no time!

The help was good but they didnt give enough info when buying and upgrading to a new phone

Very friendly and knowledgeable staff! Aimav and Cristhian were very helpful!

Awesome deals. Good Customer service

Stopped by to upgrade phone. Very informative and knowledgeable. Would come back again.

Mike clemence and Rob were amazing in helping us get new cell phones!

Awesome service! Blake was super helpful! Highly recommend!

My rep, Kevin, made sure to meet my needs by asking me lots of questions before making a recommendation. He also answered my questions and got me on my way in a timely fashion.

Fantastic service without the pressure to spend more than I can afford.

Living near the loop has made me live this new location. I used to have to go to the mall (which is a pain if your on the run) or go to BJs which has a Verizon in it as well.Well... Lemme start by saying that this location is perfect for Verizon. Its in the loop, one of the most visited attraction in Methuen. Its by the Home Depot, supermarket Shaws, clothing stores Gap, Old Navy, etc, and even a movie theater and resturaunts. Its right off 213 which is near 495 and 93 for any people that take either highways. Ok now that Ive clarified that its location is perfect.The store and the customer service is phenomenal. Ive gone in 3 times since theyve open to resolve issues with my phone and other family members phones as well. I was assisted by Alex and Casey within the several time i went in who each were great agents. Knowing that Im not very techs, they were able to set up my new phone with all the info backed up and the personal settings just how I wanted it. Packed up my old phone as directed and even offered me some coffee.They were able to get each issue fixed and had me outta there within an hour or less. I highly recommend this new location and these agents for their care was amazing and really tended to the customers needs.

GO TO THE ROCKINGHAM VERIZON AND ASK FOR PATRICK OR JERELL FOR A 5 STAR EXPERIENCE. This place is garbage every single person there has no idea what they do ruined my account by adding a device that I didnt want. Requested a iPad mini on my behalf of my account and never called me when it arrived saying there trying to track it down because it went to Boston and then a month later say it was in the back of the store in inventory. This is an indirect store and if they mess up which they did with my account they are unable to fix the mistake they make.

I went into the Methuen store because my kids were burning through my data, and I wasnt sure what to do. The rep went above and beyond to get me 4 more gbs of data and walked me through how to set up the unlimited feature. I didnt know that this option was available. This is now my go to store. Verizon needs more reps like this.

Very, very helpful and knowledgeable. I came in knowing nothing and Kevin was very patient helpful.

Woke up this morning and my phone wouldnt turn on :( I drove to the methuen Verizon store and this young gentleman NICK fixed my phone for me. Great Experience!!!

Jared and Casey were great! Very patient and helpful!