Jonatan my service advisor did and excellent job getting my Mopar 18 Dodge Durango SRT serviced. Parts were hard to get and Jonatan communicated very good along the process of getting my vehicle fixed. Great job… awesome dealer… luv the cars and artwork. Beautiful facility ….

This place has poor customer service and liars. I called on Saturday 10/30/2021 because i needed an fuel filter change. First they said they couldn’t do it because apparently it was to late so i they told me to come on Sunday 10/31/2021 at 7 in the morning so i can be first and they can attend me fast. I come at 7 am on 10/31/2021 and no one is here. Making me wake up early to come here and they are closed. Horrible service and service staffs.

Kaream was a great service advisor. Got my car and got it thoroughly checked out and fixed. Will recommend him to anyone else

Kaream is a legit person to work with. Took good care of me and my car. Good check him hes A1

Alex was a great help. He explained the future services I need to get done. I was out quickly.

The Miami Lakes Dodge dealer is a total scam with poor customer service. They are unprofessional and use shady tactics to trick customers. I received a phone call from a lady that works in this dealer claiming that there was an offer for a newer Dodge truck than mine and most importantly the monthly payment was going to be less than what I am currently paying right now with the new special promotion. Sounded too good to be true, so I asked her if they calculated with real current numbers and she ensured me it was real. She said they calculated all the numbers and claimed the numbers were accurate so all I had to do was to go in person to receive the promo and do the trade in. So I did, I went in person just to find out it was a scam. The dealer did not have any new trucks in stock (zero inventory) and the phone call was a lame, unethical and unprofessional tactic to waste my time and trick me into coming into the dealer with false information. I wasted my time and I do not recommend this dealer. The agent even drove me to the nearby parking lot where they keep the inventory and there was none. No promised promotion or new trucks at all. Later on, I figured out the dealer have a specific department that target current customers and trick them with misleading information so they can come into the dealer. They based the numbers in a program called AutoAlert which is a data mining software that gives the call center department information, but the actual dealer seller/agent does not even use that software or information at all. So why do the staff from the call center bothered to pretend the information is accurate when it is not. Also, when I spoke to the dealer staff they knew exactly what I was telling them, that they use nasty tactics and lies to bring customers in. Im sure if they lie at the beginning and show no respect to their customers time and money, they will keep on lying and tricking you during the sale/contact. What a shame the management does not care to provide good customer service, train your staff so poorly and make them do unethical things. Please do not go to this dealer. Save yourself time and money and go somewhere else.

Great attention from Rolando from the Service Department! Make sure to check in with him when your bring your car!

Amazing place finally staff wants to workPlus they have alot of beautiful cars 😉 yessssAmaran como se trata bien los clientes

Rolando and Christian and the service department are very helpful great customer service making sure you get everything you need and no long waits.

I had a really bad experience on this dealer. I went on 01/09/2021 for the service (oil change). The first thing I notice was that the car had the service done and nobody notified me, I was the one that asked after 2 and a half hours. When I got to the car, it was full of grease all over the car, in the door handle, steering wheel, in the door interior and exterior, in the armrest middle console, front bumper and on the hood. That was my first and last time at that dealer, I DON’T RECOMMEND TO GO THERE. I never got the survey to rate this poor service.

This dealer has a terrible service and they are not professionals. They tell you that they checked the car and they do not register it in their system and when you go again they say that one was not there and since it is not registered in the system you do not have proof that you were there or they give you an undated paper Neither signature of what they supposedly did and still they dont register it in their system and when you go they tell you the same thing. Ive been trying to fix my car for 2 months and nothing. My car started to shut down and the car said that it was low on oil and they at the dealer did an oil change and they told me that this type of car used the oil faster. The car kept turning off 5 more times and each time it turned off I would take it to the dealer again. Conclusion: the 5 time I took it, I had to leave it at the dealer and when they checked my car in their system it did not appear every time I had gone to the dealer, that is, they did not do the correct procedures. After that I had to leave my car there with them for 3 weeks so they could check it out and they never gave me a car so I could continue doing my things because they at the dealer said they didnt have a car to give me. They have very bad attention with the customer service and I am truly very dissatisfied with the attention of this dealer.

No place to park. Cars everywhere. Bad impression . I just turned around and went to south kendall dodge, In front is tamiami airport. Happy I did that..

As usual my service with Chris Wilcox is outstanding! Hes fast and very educated on his job description. I absolutely love it when I come to Miami lakes dodge. I look for Chris everytime. I think without him the service department wont be a smooth sail.

I want to thank Andrew, Geovanny and the front desk ladies, it was a great experience, I’m very very happy with the purchase from start to finish, friendly, knowledgeable and definitely not your typical shark dealers!!!!

It is been a bad experience my vehicle has been here for three weeks and they did not called me to let me know they have found nothing wrong with the truck. I came and they sais tompick upnthe vehicle but tbey did not give me the paperwork telling me what they did in the car. Service is really bad.

One time for Mr. Rodriquez and Julio was hooking me up in a brand new kia. My family and I love the vehicle. Mr. Rodriquez was very straightforward with you. He made sure I left out there satisfied. Thank you for your service

Brian Chris Wilcox is an amazing service representative. He has the customers interest as his priority.

Today was my first time taking my car to this location for service. Kirby was the person helping me. He was very professional and courteous. He answered all of my questions, I will definitely go back again when service is needed. This location gets very busy, make sure you get there before 7am to be line.

Hade a great experience Andrew Allen took care of me and is very knowledgeable of everything you ask for and will try his best to help out no matter what time . He has gone above and beyond to help me out and I’m very grateful full . Thank you Andrew

Kirby took care of my car when I brought it in. He was very professional and truly helped me with all my concerns. Kirby is definitely an ASSET to Miami Lakes Dodge Service Department.

Good customer service. 🏆🏆

Was having issues with my Dodge Journey wouldnt start so i went there to find out battwey and alternator was bad had repairs took all day went back the next for brakes rotors and tires they never called me to lete know my cat was ready it was after 5 when i came back the mechanic was gone omce i pulled off the cat started shaking i called back multiple times they picked up then hung up. When i came back they said my rim was bent wont fix it. I escalated to a manager he said they didnt do it but can give me a 80 discount on a 600 rim. Went to the GM who attended to sell me a car statinf rhey dont bend rims. Like wth i dont want another car. What horrible customer service

My husband and I just purchased a new car, great staff. Richard Gil really went above and beyond to help us find the perfect car. Overall great experience! Very knowledgeable !

Great experience with everyone I dealt with at the dealership.

Great service. i am very happy with my purchase

Customer service for oil change was quicker than usual. Good price with coupon

I Love This Place!! Ms. Terri Is The The Bestest Service Person! She Helped Me Out With So Many Times! I Definitely Appreciate Everything That Terri Has Done! Kudos To Terri! And Also To The Guys Who Worked On My Vehicle!!❤❤❤

Once again I had the greatest experience and I’d like to thank Mikelson Clemat for making that happen I give this guy 10’s across the board .. Thank you Mike for the experience ! I will definitely be back !!

Service was bad today. Waited 3 and a half hours for oil change and tire rotation

Excellent! As always my first and always contact Jonatan was professional and guided me through everything, made sure my warranty was up to date.I recommend this service and ask for Jonatan, he is the best Service Agent

Mike Barcelo Isalejeeps is the best salesman out there you can have good Credit or bad credit he will make the deal happen

I cant thank enough Mr. Gregory Mirabal for his help and knowledge and patience. Thanks to him I was able to fix a problem in my Dodge after months and after 2 mechanics. I was even at the Dodge dealer in Aventura and theassistant service manager there made every so difficult and complicated that I left.With Mr. Gregory everything was easy and everything went smooth. Problem solved! Thank you so much.

Christian and RJ are the guys to deal with.

Great customer service.

I found a 2019 Dodge Challenger at a great price online. The pictures of the car looked good and as I stated, the price was good.I contacted the dealership to see if the car was still available because I live far away. I was told it was and was given an appointment to test drive the vehicle. I drove TWO HOURS to the delearship. Once there I was told they couldnt find the keys. Then I was told the car was offsite because of an issue with the bumper. The salesman drove me to the car which was maybe 3 blocks away. The car was outside and missing the entire front bumper. Not to mention the car was not even close to the condition seen in the pictures online. I dont know why these people scheduled a test drive when the vehicle wasnt driveable. This was a total waste of my time and gas.

Really nice, good deal for all.😎🤗

Grate sale person down to earth .very informative, helped me in every way he could .I recommend it to anyone buying a car 5 star for sure

Mike Bacelo, great sales Rep👍👍

Excellent service. Very nice people. Orestes and Otto a great team. The best car purchase experience. Great job!!!!

Bought a challenger 2019 .Real good salesman name is Roberto. Will recommend him highly. Do your homework before you go.

Ive been coming to Miami Lakes Automall for over a year for maintenance since buying my Ram 1500 and have had an okay experience until this week. Gregory M. was helpful in getting me set up with my routine maintenance and always has been in the past. The issue i had was that whoever quoted my repair tried to overcharge me almost $200 for a part that i bought from your parts department a few months earlier. I bought the part in February for $86 and on the quote to get it repaired this week I was going to be charged $357. It was a hassle to even get the part that i purchased from you all because I was never even called to pick it up when it arrived. I had another issue with a warning light on in my car but I didnt get it repaired that day because i didnt trust the quote. I feel as though i have to get a second opinion on anything i bring to the dealer and at that point why would i keep coming back?

My buying experience was very nice, I got the deal that i wanted i less than a half an hour, the treatment and everything was great, my only complaint and the biggest is the bad costumer service that they have, Ive been trying to communicate with someone about a check that they should have paid me more than 40 days ago for a trade in and still have no answer, every time I call the dealer no one is available to tell me whats going on with the check, I left more that 10 messages to different people in different departments explaining my problem and never got an answer back, I went to the dealer, talked with a financial guy and told me to communicate with him that he will find out, there was an error in the address, but still havent heard of him, I spoke to the General Sales Manager to tell my problem and he told the guy that sold me the car to take care of me, unbelievable, so there is no one you can go and give you complaint, I couldnt find out any General Dealer Manager to tell my problem, I guess there isnt one, a guy told me the sales manager was the general manager but as you can see he didnt care about my problem, When they wanted to sell me the car I received calls every day, more than one a day, now that they sold the car to me is not there problem anymore what happens to you, thats not how you treat you clients,today still trying to communicate and find out whats going on. I never give a review neither good or bad, if I like a place I go back and if I dont i just dont go back, but I wanted to share my bad experience so far so that if you go to get a car there, is a very good place to get a good deal just make sure to fix all your problems before you get out of the dealer with you car

I Love! my new challenger. The staff was really friendly and informative, Rolando Pedraja and Dimitri made this a pleasant buying experience. I definitely recommend them to all

Good service today

Service advisor Kirby was helpful--attentive-- good customer service

My service was pretty good, you can get packages first oil change which comes out cheaper in the long run than paying for individual oil changes. Service was fast as profesional. And they have a room to rest and wait while your car is being service. Free WiFi is available and charging stations as well

Guillermo was my salesman, and he was great very attentive and did an awesome job ... Had a great experience and will recommend to others

Great staff from the Sales to the Finance department. Rolando Pedraja, Raul Cabrera and Richard Hernandez all went through hoops to get me in my car. I love my new car. Thanks guys keep up what you are doing.

Nice dealer, service people try to help you. The only problem i see is too many people without face mask, staff and clients.

Service managers here are the worst type of people you will encounter. 0 care for your car or your complaints. Horrible attitudes. If you question their incompetence they will blame you for their mistakes.

I came to get a car for black friday advertised for the whole month of november and the advertisement said they had many to choose from. I even called twice today and they told m they had plenty. I came the same day and they told me they dont have it any more they sold out and that deal is not available in all florida. False advertisement Alert.

This is the second vehicle I purchased at this dealer, it was a great experience. Will definitely return for future business. Rolando Pedraja and the whole management team took great care of us. I’m really happy with my deal!

I got offer from them in writing for one price. When I came to buy the car they refuse to sell car for this price.

Dealer management at the sales side have a big appetite for money and do not care to much about his customers and loyalty.

Rolando Pedraja was a great help, very nice and helpful. me and my wife purchased a used car and had a few concerns that he and management helped clear up. overall great experience i would recommend this dealer to all friends and family.

The service was good

My husband and I just purchased a new Cherokee, beautiful building, great staff. Rolando Pedraja really went above and beyond to help us find the perfect car. Overall great experience!

Chris was abousotly amazing. I went in for a problem with my car and with no hesitation my car was attended to. He was knew exactly what was going once I explained my concerns. Great customer service. The whole staff is pretty great. I dont go anywhere else but to them to make sure my car staying running like new!!!

Awesome customer service. Dairon Ochoa was super helpful during my visit.

Horrible Services only oil change and never reset the light and never refill the liquid and never good customer services

Oreste was my salesperson, very professional and attentive....highly recommend...

Love it 😀😀😀

Pretty quick service... Needs refreshments

Worst place ever, left the car for an oil change and a revision it has been 8 hours and I haven’t received any updates on my car, tried calling a million times and it always send me to the voice mail . I HAVE NO UPDATES ON MY CAR

Me and my husband had a great experience buying a car here from sales to management Rolando Pedraja and Richard Hernandez went above and beyond to help get my deal done, extremely grateful and happy with our purchase. I will recommend this dealer to all friends and family.

For us it is an absolute delight to be back in the Dodge Family. Being former owners of a Charger -the decision wasnt hard. What we always struggled with was finding the right person for our deal. As the primary bread winner in the home-making a move like this falls on my financial stability. Being able to provide my wife with her dream car was not only possible but pleasant with Augusto Rosario and Yasmany Basulto. From the moment I reached out to Augusto- he was on the specs my wife was looking for. Then the fine tuning made possible by Yasmany seriously sealed the deal. Both over the top in professionalism, but what was the coolest to see was their knowledge of their field. It is what made me confident to finalize the deal with them. My wife has been over the moon with her dream car-so I know exactly where to come and who to talk to when its time to get mine!!! Thank You again gentleman!

Upgraded my lease over the weekend, the whole staff was super helpfull. Rolando Pedraja from sales and Raul from finance made the process really easy and fast. I will definitely return to this dealer when my lease is due again.

Really bad experience buying my dodge ram, also has issues with the truck and took the vehicle to service dpt and they saw me there standing trying to get help and there was 0 costumers there but me at that moment, so I decide to leave because they dont appreciate costumers .I went right away to Planet dodge and I didnt even got off the truck and they came out to help me.. Thats what I call costumer service (0) stars to Miami Lakes Dodge

First time purchasing a car at Miami Lakes Dodge and I can honestly say it was a great experience. Thank you to my sales man Rene who came in on his day off to accommodate me in what I was looking for. I will definitely be back.

Bismarck helped me put with my vehicle, fixed my ac concern IAM SUPER HAPPY with my service thank you!!!!!!!

Worst Buying experience ever. Bought a new truck it had tire issues, electrical issues, Moisture in the headlight and insulted. been at the dealer 6 times since my purchase in a two week period. Service Advisor were pleasant to deal with. But what a waste of time this whole thing has been. Then when i brought up some compensation for my time they were like sure let see what we can do . When I went to claim it now nobody knows what i am talking about. lesson learned dont ever buy a car here.

I wish I could do 0 starts for this store, I called 5 times trying to get to the parts Dept. 1st time I was transfer to a voicemail machine, 2nd a girl at the front hung up on my face, 3rd same girl transfer me but then some else hung up on my face, 4th Asked them for Parts Dept and they transfer me to Voicemail machine and the 5th time I did Asked for the store manage to get some help but again the voicemail machine.Really poor service starting from the ppl at the front taking the calls for customers/shops. If ever need to get a car I would rather and most likely be taking my business and money to someone that knows how to handle businessAtt. Maurice Mejia Manage at parts Dept of CBL INC. repair shop

You know how an experience can start well but end up terrible? Thats this place. New management supposedly but that didn’t help. Actually, part of my terrible experience is *because* of the new management. I know car dealerships are generally bad places. But I would be cautious here. Definitely be careful with the games. And if you are told about how honest they are being, thats when you should be even more prepared for lies.

Great mechanics. Bismark did an excellent job.. with my service

M n.y. mlm h. Mlm hm.

Perfect dealer

Kirby is rude,unprofessional and a bad attitude.

This is the worst car buying experience I have ever had. Tried to get through to the Dealership and keep getting put through to a full voicemail. Contacted Dodge Headquarters and even they experienced the same thing.

Excellent, quick!

Service is terrible.

I had a bad experience with the parts department, specifically with Mike. Went there to get a part and I dont know if he was having a bad day but he was very rude and disrespectful. When he brought the part from the back and I saw it wasnt what I was looking for I told him and he threw it on the table and said whatever thats what I have with an attitude. People need to understand that no matter how bad your day is going if you are in customer service you need to treat the customers with respect and professionalism. Im very disappointed and hope this doesnt go unnoticed because is not just because you are losing me as a client but all the people I could have referred.

I love the fact the you guys are open on sundays for oil change . This is my only day off and I am glad I can come and do my oil change. Thanks so much. And the service is excellent. Thanks. Keep it up boys.

SLOW SERVICE GETTING YOUR PARTS

Nice customer service. They tied to seek me a car, but did not purchase it.

I Bought My New Car 3 Days Ago & Ive Yet To Regret The Purchase . Isidro Was Amazing !! He Didnt Pressure Me To Buy, Was More Interested In Catering To My Wants & Needs . Very Knowledgeable And Friendly Definitely Be Returning Back For Him & Referring Family && Friends Thanks Again !

I recently leased a brand new 2017 Jeep Cherokee. The salesman Chris was very fast, helpful in answering my questions, and did a great job of fulfilling my special requests (I only wanted to see white vehicles). I met A handful of employees who helped me through the entire sales process and everyone was so friendly and happy for my new car!

Very good

Had my oil changed. They said they will pass van through car wash. Didnt happen. And I waited 2 hours.

Great service

Went over to lease a new challenger and received excellent customer service from Danny Sanguily at Dodge. He took care of everything and made sure i left with the car i wanted. The finance manager Raul did an awesome job of getting me the best lease deal possible. Awesome experience!

Excellent customer service

The service here is a complete joke,the way they have it set up to drop off your car is the worst,I stood around for a half hour waiting my my service advisor to come to his desk so I can drop off my car,after them telling me I had to wait for him,after I got frustrated on waiting considering I had an appointment for them to tell me oh u can just talk to any service advisor..I tried to talk to someone and the guy just took my keys and threw them on the desk...incredibly rude ...dealer you wonder why you’re dying ? It’s because you don’t care ...after I gave. The gentleman the keys I have been sitting here for another half over and they have not even written up my vehicle smh

Can I give a zero star? The financing changed everything up last minute and we didn’t end up doing the deal and two weeks later still waiting for my refund on the deposit that was given on a deal that we thought was a deal. Funny enough that bumped up the price three times just because we didn’t take the vehicle the first day and supposedly the vouchers were finished and they couldn’t honor the price they gave us the first day. So here we are two weeks later and the money has not been returned for the deposit. We leave messages daily to see what’s going on and no one even returns our calls or when I get transferred to someone they can’t give us information, not even the managers. How sad!

Quick service oil change great teem

I went the Miami Lakes Auto Mall Ram Dealer to purchases my 2019 1500 Laremie Black Package. My previous car was totaled in an accident so I was in need of getting something right away. I had an experience that was great with the Salesman thats goes by his last name; Neptune. Neptune was nothing but a great person and easy to deal with and would go the extra mile for his customer. After many issues that went unresolved after original truck arrived they were willing to work with me to make sure the truck I got was perfect. The GM of the Automall, Alex Oharriz & his assistant Joyce are nothing but top notch and believe in the mantra customer comes first before anything else. GM of RAM Dealer Juan Cabrera helped finalize the deal after many poor attempts by Sales Manager. Juan assured me that he will do anything possible to make sure I was satisfied and he did just that.Overall these 4 people made up for what would have been a lackluster experience in purchasing a car. Many dont realize how much effort some will put into a deal and what they showed me ultimately led me to stay with them even when I had other options.I would recommend to see Neptune(Salesman) & His GM Juan Cabrera when you are purchasing a car from the Miami Lakes Automall.

Dealing with Ernesto Perez was a pleasure. He is easy going and not pushy. He explained everything fully and made the experience a joy.. I would deal with him at any time.

Amado was great and so was Ricky. Amado was extremely respectful and very kind throughout the entire process. They really took the time to make it work out well. I originally went in to buy a Cruze, but the monthly payment amount wasn’t what I was looking for. The sales manager, Ricky, then mentioned, “What about the Equinox? It has great incentives and a great program”. So glad he suggested it cuz my car is awesome! And I’m happy with the outcome 😊 I appreciated their kindness and patience. Thanks guys!

Thank you Ernesto Gonzales. For take care of us from the beginning. Excellent costumer service !! definitely we will recommend this dealer to all ours friends and family ⭐️⭐️⭐️⭐️⭐️Raul E. Otero Nunez

My visit was an excellent experience, they helped me with everything that I need. Yoanys got me an excellent deal, I highly recommend him with my family and friends.

Spoke to John the service manger and Kirby the service advisor and I had very pleasant conversation with them.