Had a great experience in getting my new ride at Brickell Mazda. Amazing help from Jose Escalona who made the process easy, fun and simple. Thank you so much Jose 💓

Had a fantastic experience buying a new car there just last week. We decided to do everything online and My-Ling helped us go from applying for the lease to getting the car delivered to our house within 24 hours. Lease terms were fair and everyone was really responsive throughout the whole process. Highly recommended!

Absolutely awesome experience at Brickell Mazda today and outstanding customer service by Jordi Alvarez. A true gentleman. Super knowledgeable, explained everything and patiently worked with me over a month so I can get the exact car I was looking for and for the price I wanted to pay. A+++. Highly recommend!!!

Jordi Alvarez was by far the most knowledgeable yet empathetic, automotive sales rep that I’ve ever negotiated with. In the past 15 years that I’ve been driving, I’ve never felt that I’m fully invested with a maker. However, Jordi’s commitment to Mazda’s consumer experience was inspiring - It even empowered me to personally terminate Nissan’s lease ahead of schedule and with the corporate team directly.I was transparent about feeling tired of the way that Bill Seidle Doral was operating and devaluing me as a long term customer.As if the elegant exterior and luxurious interior weren’t enough, the CX-30’s premium tech at the most competitive price was my trigger to show Brickell Mazda my Customer Lifetime Value.I feel very fortunate to have had Oliver’s personal recommendation to work with Jordi directly. 10/10, I will be recommending this synchronized brand, local Brickell dealership, sales team, maker/model & finance department to all my loved ones and encourage you to go visit them as well…Brickell Mazda‘s consumer first approach couldn’t be more aligned with my professional values as a marketer.It also couldn’t have been a better time to terminate a relationship with an outdated dealership & brand.🥰 Now I’ve got me a red ruby beauty and it also comes with better tech & service!Thanks again to Mazda USA, Brickell Mazda, Jordi & Oliver for providing me with such a rich leasing experience.I feel so fortunate to be driving into this new chapter on the right side of things.

Very professional people, fast and helpful. Specially Jose Escalona who help me a lot all the way.

My overall experience was good thanks to Moises Napole. He was very attentive/ patient and made sure to find me a car that was in my budget. His customer service was phenomenal! I will definitely return to this place thanks to him. Only downside to my visit was it took very long to finally sign the paper work in finance. However everyone was nice and friendly throughout my visit so that made it better.

Took our car for service and oil change, we had a great experience at Brickell Mazda, the customer service is phenomenal over there, they were very nice helpful and very friendly, Dilan and Victor were awesome also everyone else working at the service thank you guys, definitely recommending this location for any type of service.

Very helpful and quick. Sales rep Jennifer was knowledgeable and helped with understanding each step in buying the car. Easy recommend.

Excellent service! I was given a great deal and detailed assistance throughout the car buying process. I worked with Jordi Alvarez who was incredibly helpful and made sure I left with exactly what I wanted. Extremely happy and would definitely recommend! Everything was very clear, upfront, and customer focused. 5/5

All I can definitely say is AMAZING! I got a fantastic new 2021 Mazda CX-5 but to be honest this wouldn’t be possible without JEANETTE! She gives more than beyond for you. The way that she treats you, that explain, organize and find the perfect fit for you! On my experience I just feel super happy all the time o can never erase the smile on my face! She make my experience being fantastic.. the best of everything is that I have already a month with my car and she still keep contact with me to do follow up of my car! Wowww!! I have never see. This before.. than you Mazda for this amazing service, thank you Jeanette for being so authentic and special

I recently visited Brickell Mazda to trade in my leased vehicle. Jordi Alvarez made the experience one of the best I’ve had at the dealership. He was extremely helpful and attentive and made sure I received everything I needed. He went above and beyond!

Love this dealer! I have bought all my recent cars here and always get a 5 star service. If you need a car please do not look anywhere else and make sure you ask for Fiorella, she will go the extra mile to make sure you find exactly what you looking for and feel 100% satisfied with your purchase.

5 star service here. From the time we stepped in, we were instantly greeted. Jordi was amazing and very knowledgeable, but most importantly very personable with us. Which made me extremely comfortable. Ive been to several dealerships and wanted to leave right away. Jordi took his time to explain in detail about Mazda vehicles.

Moises Napoles was the first person to greet us at the Brickell Mazda dealership. He was very patient with us as we searched for a car. He answered our questions and went out of his way to ensure we walked out with the right car. The Brickell Mazda offices are clean, professional and inviting to guests.

I got a Mazda 3 hatchback and it ran very smoothly to receive the car and they were very reasonable with the price and the negotiation unlike other places I’ve been at. In addition, the staff is very nice especially Jordi the salesperson. I highly recommend this dealership

After visiting several dealers, my wife and I decided to purchase our car at Brickell Mazda. Jordi helped us find the perfect car. He was very patient and cordial, he is also extremely knowledgeable. We were able to find a great car that fitted our budget. If you plan to visit Brickell Mazda, ask for Jordi, he will help you find the best solution for your budget.

Brickell Mazda has not provided the top tier level of service I was expecting. The communication has been horrible and no one seems to care enough to return phone calls. Terrible service!!!

Sold my car. Ask for Edgard Paguaga, the best customer experience.

JahnCarlos Burgos is amazing. He is professional and extremely accommodating. He played a major role in why my recent car purchase was my best. Thank you, JahnCarlos!

Met with sales advisor named JORDI ALVAREZ, which made the car purchase outsanding and enjoyable. Very honest, kind and patient. Jordi has helped me buy my first car and accommodated me with the best! Great service Good company!!

Horrible customer service! Bought my first car having a wonderful experience so I decided to come back to see about a new car and got treated awful by one of there salesman. Lesson learned time for a new brand car!

Jordi is amazing!!!!!! Very patient and friendly. After selling me my car, he took the time to actually teach me everything about the car and how to use the features. If you go into Brickell Mazda, ask for this man.

It was a pleasure to work with Abel at Brickell. He was very professional, attentive and knowledgeable. I will definitely be returning to this dealership.

They lie about having cars in stock to bring you to the dealer. Then they take you to their lot to look for the vehicle they said they had and show you all the other vehicles trying to upsell you. Can’t do business with someone I can’t trust. I won’t be buying from them.

I had an amazing experience buying a car at Brickell Mazda. Fionella Castillo made it so easy, from start to finish. I was never pressured on choosing the right car for me. I will definitely go back on the purchase of my future cars.

Jordi was amazing! He made me and my partner feel so comfortable to buy our first car! Definitely will be back!!

I had the best experience buying my very first car today! Thank you to Jordi Alvarez for all the help and for showing me my dream car. He was really good in communication and helping me understand everything before buying my car. As a first time buyer this was an amazing experience. Thank you!

Over the weekend I had a wonderful experience with this dealership. I drove almost 6 hours to look at a specific used vehicle on the lot. I was met by a sales man, Jordi, in the lot. It was very nice as he wasn’t pushy and was very down to earth to talk with. I was able to thoroughly go over the vehicle I was looking at as much as I wanted/needed. I received a fair trade in for my old vehicle and Gilberto in finance worked some magic and got every thing to my liking. I’m absolutely happy with my purchase and couldn’t have asked for a better buying experience. Cant give more starts or I would. :-).

Absolutely pleasurable experience purchasing a vehicle from this location. Fiorella Castillo made my buying experience quick and easy from start to finish. Shes very straight to the point and doesnt beat around the bush when it comes to the facts. I drove hundreds of miles just to purchase a vehicle from her, thats how good she is!Overall, if a friend or I happen to be in the market for a car in the future, Ill definitely be contacting Fiorella.

Jordi was very good. Amazing! Explained everything throughly.

Everyone at Brickell Mazda were so helpful to me in every way. JahnCarlos Burgos and I sat down and discussed the best car for me. He listened to all my concerns as an 80 year old driver and I was able to test drive several cars before I chose the “perfect “ car for me. In addition he was able to teach me all the buttons and how they worked in this gorgeous car. The kindness, patience and respect from JahnCarlos Burgos made me feel confident that I chose the right dealership and the most caring sales representative of this dealership! JahnCarlos Burgos also called me several times making sure I remembered all aspects of the car and to answer any questions that I had. This truly shows me that he wanted to be sure I was happy!Helen Sparks

Jordi helped us get us a car. Have great customer service and treated us like no other.

This was my very first car buying experience, and it was definitely an experience. I went in with a specific car in mind. The day before i went to the dealership, I called them to ask if the vehicle was still available. Fiorella was the person we spoke too and she did a great job of leaving everything set up for us the following day.The next day I called ahead and met Javier over the phone. I had already come with some preconditions that Im sure made his life hell, but he was super helpful and told me hed work everything out with me once we got there. When we arrived we immediately were greeted with Javier and this dude was a kid. Like probably the intern of the whole dealership. But he was the nicest and most helpful dude, he helped us with everything and if he couldnt help us (or didnt know how) he immediately found someone who could. Javier ended up being my favorite dude there, stuck around way after his shift was up just to see the process through.Finally when we arrived at the negotiating table for the vehicle, we all played some hard ball. We were driving a hard bargain, but it definitely took a lot of convincing. Oliver was the main player who tried his best, but after some polite and friendly banter, and possibly some going to lunch to think it through, we settled on a price. A very reasonable deal on a fantastic certified pre-owned vehicle!Finally after some insurance proceedings we met the last person, the one in charge of all the number: Jose P. This man was right up there with Javier in terms of honesty, likeability, and character. It was obvious from the jump that he wasnt there to trick or treat us, he just wanted for us to be happy with a car. He walked us through all the processes, he even gave us great advice that we hadnt yet considered. Both Javier and Jose stayed well past their clock out times just to see this process through. I couldnt be more grateful for them.Overall this was a fantastic experience, a little lengthy but thats expected. I highly recommend Brickell Mazda, the people I named genuinely care about their customers.

Great experience at Brickell Mazda. Daniel Chang and New Car Manager Oliver Mayoral were excellent. I met Daniel on his first week at Mazda a few months back, and he made sure to follow up and work with me on the time frame I set for myself to lease a new CX-9. When the time came, I called Daniel with exactly what I wanted. He spoke to Oliver who then called me to come in. Thanks to Daniel and Oliver the transaction was painless. The whole process was easy, and I was in and out in record time. Thanks again gentlemen.

I was assisted Jordi Alvarez and he was extremely friendly, attentive, and helpful during the buying process. I appreciated the willingness to accommodate my needs and the lovely new dealership space (the remodeling is amazing). My boyfriend bought his Mazda from here as well and were both extremely satisfied!

The salesperson, Lorena Ramos, was outstanding, professional and went out of her way to make the deal happen. The Finance manager was helpful. But they didnt pay off my trade in and now Chase is demanding payment for a car I no longer have. Brickell Mazda is in possession of the car! Chase is still demanding payment yet, the finance department is too busy to help. The accounting department did not call back to help and after 24 hours of making a call, Im still waiting. Then the dealer said Sorry, the accounting department is closed until Monday . By the way, they ran my credit 3 times following the signing of my contract prompting me to lock my Experian account. And to top it off, my credit score declined over 15 points because of their improper actions. I should have gone with my initial gut feeling and not done a deal with them a second time. Shame on me. Shame on them for a disaster of an experience. Wont be back...EVER!

Awesome experience, for a great deal go see Jordy Alvarez “he’s the man there”Great product great service.

It was my first time ever buying a car so naturally I was a bit nervous to head to the dealership with the negative perception of car salespeople. I can’t stress enough how amazing Aimee (pronounced Ai-may) was. She taught us about the car and helped us make the best decision. Her manager Oliver was amazing to deal with as well. I highly recommend this location and I highly recommend working with Aimee.

Jordi was super helpful and provided me with all the information needed and answered all my questions in a simple yet solid way. Excellent costumer service. If you want a Mazda or even if you are not sure what car you want, come and ask for Jordi! You won’t be disappointed.

These guys did an amazing helping me get my car! Definitely recommend. Make sure to ask for Joel Z and Rene.

My Sales Person is Fiorella, this is the second car I get from her! She’s always very attentive and detail oriented. When you purchase your car ask for her! She’s the best at Brickell Mazda.

I purchased a CX30 here from Lorena Ramos. Overall it was easy to schedule an appointment to test drive the car and everyone was friendly and not too pushy. However, even with an appointment the process was not quick and took a number of hours.

Had a great time at Brickell Mazda! My salesman, Jordi Alvarez Estrada, super helpful and kind, not pushy at all. He was super friendly and did a great job accommodating our needs. Great service!

Joaquin provided a top of the line service. He listened attentively to my needs and preferences which led us to close the deal without waisting anybody’s time.Second car I buy at this dealership. Satisfied customer

Jordi helped us get our new CX-30, he was attentive, answered all our questions, and spent a lot of time with us in finding the correct style, color, and we did it super fast. I would highly recommend anyone coming here and working with him. My wife are from out of town and loved our experience.

My service visit to Brickell Mazda was amazing, it all started when i was greet at the drive and escorted to my service advisor by Antonio. Then my delish service advisor Luis helped me with all my servicing needs in a easy and timely fashion. 10/10 will be back.

Just bought my car with the help of Jose Escalona, hes the best there is. Im extremelly happy with my experience. Go look for him when coming to this dealership he will help as much as he can .

Ask for Jordi, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service, he shows and allows you to practice the features on your dream car.

Ask for Fausto Guzman, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. I really enjoyed my experience at Brickell Mazda! Looking forward to working with him again.

Jordi was extremely helpful and walked me through the process for buying a car. This is my second cad with Brickell Mazda and they’ve been great both times.

I was really worried about having to go through the process of getting a new car but Jahncarlos made me feel much better about it. Thanks! :)

Jordi Alvarez was a great sales person he was very personable and answered all my questions. He was willing to talk to treat us like family

Good service. The only reason I dont rate it with five stars, is that Brickell Mazda is too far from my home, and not located in the best part of town. Other than that, the service was quick and efficient. Nothing to complain about.

Great experience. Friendly and knowledgeable staff. Very reasonable prices. Highly recommend! ASK FOR JORDI

I would like to highlight the outstanding experience I had with Jeannette Rodriguez she was extremely friendly attentive and very professional, I definitely recommend her very knowledgeable person she will explain all details for you I was very satisfied with her service.

Very professional and prompt. Hard working salesman!My third Mazda from Brickell Mazda and always happy with the service and my Mazda’s.

I’ve been a customer of Brickell Motors for over 12 years. I leased 4 vehicles and was getting ready to lease my 5th one from mazda. Because I was a long time customer, I expected to be offered the best deal...far from it. Brickell Mazda not only quoted me the highest price, but tried to hide important information from me in order to make their sales numbers make sense.Please make sure you do your homework before talking to anyone from this dealership. I will not be returning. Instead, I leased my vehicle from Gunther Mazda.

This is the worst place! They advertise and do not honor the prices announced! Drove my friend to an appointment for a drive test on a car that was on a special sale and when she got there they told her that the car was not available! The car was parked outside, same VIN number. They jsut didn’t want to sell the car for the price they advertised!

They helped me buy my first car and my salesman was Joel Zarzabal. He helped explain all the options to help me understand.

My friend got a very good deal! Amazing service! Ask for Joel!

Great working with Jordi and getting a cx5. Saw and bought the car on the same day. He was very helpful overall and quite knowledgeable about car!

By far the best car buying experience I’ve ever had. I was looking for a car through CarGurus and came across the vehicle I liked asked for more information and within minutes was contacted by someone who helped me set up an appointment. The next day within 12 hours I was assisted by Jose Martin and he made it the smoothest process ever. Everything was done remotely, online and over the phone. He even delivered the car to me almost two hours away in Naples, that same day. Can’t thank you enough! Love my new car and I highly recommend if you’re serious about getting into a new vehicle you won’t be disappointed.

I went to see a used car for purchase 2018 Mazda AWD cx 5. They knew I was coming days earlier.Car was filthy and needed service!!Then they convinced me to see an Audi Q5 AWD and they brought me a Audi Q3 FWD. total waste of time!!

Anyone who leases a vehicle at this location is overpaying by a long shot. I was quoted 480 for a CX-5 SUV. They did about 3 unnecessary hard inquiries, dropping my credit down. The staff is your usual Miami fake ness. I went to north Miami Mazda and got the same car with 3k more miles a year and all the extras for 270. And the ppl there were so nice! Do yourself and your wallet a favor.

They have cars up in multiple websites for different prices and once you get there in person turns out they’re asking 10.000.00$ more out of door. They charge an exuberant amount for “dealership” fees which honestly I’ve never been been charged before must be a sub par dealership thing definitely gives me buy here pay here vibesAnyway they’re asking 57.000.00$ out of door for a 61.000.00 mile BMW (by the way mileage on the websites are wrong of course another shady dealership tactic) they bought the car for 44.000.00$ from Sawgrass Infinity I know because I was on my way to buy the car when I was told it was sold to them.Basically if you don’t know a single thing about cars or market values and don’t care to spend 60K at a sub par dealership for a car that was selling on another lot a week before for 44K this is your spot!

While I purchased my 2019 CX-5 at another dealership, I wanted to give a special thank you to Juan and those in the service department. I had some warranty-related work needed, and the staff has been above and beyond helpful and professional in getting it all situated in a timely manner.Great communication process to keep me updated, valet service so I don’t have to leave home, the works. Am very much looking forward to continuing to work with them for future maintenance needs. Thank you again!

Eros from Brickell Mazda in Miami is an amazing service advisor. He responds to you in a timely matter and he is always willing to help. He is honest, trustworthy, and never tries to over sell you on services for our car.

We went to Brickell Mazda, and the salesperson Jordi Alvarez was awesome. Went in just window shopping and came out with a CX5. Awesome service.

April 10th was one of the most outstanding and amazing, easygoing time I have had in a while when it came to purchasing a vehicle. Jordi was a BIG help, amazing at explaining every detail. The process was easy and I couldn’t have asked for more of a team effort to get me the vehicle I wanted and definitely deserves for myself.Thank youJordi

Jordi was a great, got everything done in a couple of hours and we got the car in less than a couple of hours. Totally recommend, thanks Yordi!

Great service!!! Jordi Álvarez was my sale specialist and the attention and service was great. I totally recommend this Dealer.

I highly recommend Cesar Nunez, he’s a really good seller and help me out to choose a car, he showed me the best cars for my fit and he was very honest, help full and a gentlemen

Highly recommend!!!!Jordi is his name. i gave him 5 stars. He was fast, upfront and honest. Very knowledgable although he is new in the field. I already went in with research on the car, color, prize, etc etc., put in on the table, were he replied.....I assure you you will leave with your red color car and very happy. He only came back twice. This is my 4th lease(different brands). Very easy deal and fast. Just ask for Jordi.

Finding a car dealership can be stressful. But Brickel Mazda Jordi is the best sales person that I meet a long time, professionally. The sales executive, was excellent and very diligent during the car purchase process. He answered all my questions patiently, and provided me a pleasant experience. Thank you Jordi

Fiorella Castillo is truly one of the best people me and wife have had the pleasure of coming in contact with. This is now our second car with her and in both experience she been extremely honest and straightforward with everything!!! I ask a million questions and she has always answered them all truthfully and with a smile . She has gone out her way to help us when our credit was so bad that almost no bank would give us a loan. When you come to brickell mazda ask for her I promise you cant go wrong choosing her .

Great car purchasing experience! Awesome customer service, attention to detail, knowledgeable, courteous and polite sales person.

BAIT AND SWITCH!!!Do not purchase a car from this dealership, they practice shady business dealings like the bait and switch. I confirmed with a employee that a specific vehicle listed online was available for purchase. Lo and behold there is no such vehicle there. The employee was shocked it wasnt there, but of course there were plenty of other cars to look at! Roughly 1.5 hours wasted. If theyre willing to lie once, theyre willing to lie a hundred times. Be smart and spend your money elsewhere.

Jordi is an amazing salesperson

Jordi is an awesome sales man helped me with finding me the right car no hassle, extremely friendly.

Lets start things off first off the customer service was horrible. Wasted my time had me drag my mother down to dealer ship to run her credit before even doing an appraisal on my vehicle. To not even coming close to what we needed so not inly wasted time but ran my moms credit for no reason.

Joaquin gave me a great service. Im super happy with the car. Thanks joaquin.

Jordi Estrada was amazing and helped me find the best car for me. Amazing customer service I highly recommend going to brickell Mazda in doral to get a car and look for Jordi Estrada.

Bought my Mercedes here for a decent price. Everything was smooth no hassles with anyone. Test drove all the cars I wanted to see without problems. They do pressure you but usually every dealer does.... but at the end of 2 days going back and fourth on prices and down payment I went home with a car and they sold a car. Negotiated on down and went lower then what they wanted and they put the price range where I told them I wanted to be. They will help you out, just bring your A game. Money talks for these people too, don’t come in wanting a nice car with no money for a down payment. In all satisfied rating; B.

Thanks to Cesar Núñez that helped me get an amazing deal on the 2021 Mazda CX-5

Quick service for a recall notification. The staff was friendly and straightforward. Notified me of issues outside of the problem I was coming to have fixed. The tune up and standard adjustments were covered by my warranty but I greatly appreciated the heads up about additional work.Pick up and drop off was easy. Do note that service done on Mazdas is performed at the GMC lot for Brickell Motors, I got a little confused even though it was on the original email sent to confirm my appt.

Awesome experience from the beginning! I was very lucky to meet TONY SUAREZ at the MAZDA dealership on January 31st, 2017 and take my new Mazda CX-3 home with all extra interior and exterior features..He made me feel comfortable with his great personality and customer oriented professionalism. He was patiently answering all my questions and concerns and gave me as much time as I needed to make the best choice for myself. Tony is very knowledgeable and has 17 years experience with Brickell Motors. Also, at this location everyone is very nice and helpful caring for the customers..I just took my car back to this location to have the First Service. Tony was there and made sure in person I have the best and quickest service.I felt like VIP :)) and it seems even at the service department everyone is very nice and putting the customers needs and comfort first.Thank you, Tony and everyone at Brickell Motors!!

I brought in my car because of an unusual noise in the front end. My service advisor Luis Pelaez really made me feel welcome from the get go. He was not only knowledgeable about the car but he went above and beyond to make sure I was taken care of. From a cup of coffee to a loaner to make sure I had a car while my car was being fixed. Luis definitely knows how to interact with a customer and make them feel at a VIP level( something very unusual nowadays. We even got to talk about new trucks from GMC, that I am considering to lease. Luis called me to let me know my car was ready for pick up and explained everything that had been done to it. Employees like Luis should be treasured like gold. They make customers like me to stay with a company like yours. Well done

Friendly service personnel and communication each step of the process.

Cesar Nunez and Oliver were really helpful, nice, patients and knowledgeable during my transaction. 100% recommended.

Amazing and quality service, came inside just to look and ended up buying thanks to an amazing employee ( I believe his name was Albert), really just impeccable service, the guy was super funny and helpful and even went with me to fill up gas. Even though I went home with the car originally, they insisted I come back the next day for a wash and quick detail. Let me tell you one of the best dealerships I’ve ever handled with.

Great serviceAmazing salesperson - Jordi!!

Danial chang is very helpful and professional great service I love my black Mazda definitely recommend more people get mazda cars thank you ...

Cesar Nunez is a great seller. He is very friendly and professional. I look forward to doing business again.

I found a listing for a Mazda 6 I was interested in on CarGurus from Brickell Mazda in Miami and went to check it out on Dec 11, 2020. Negotiations were pleasantly easy and drama free. (Thank you Fausto) Waited nearly 3 hours for the finance office and Im pretty certain the only reason they took me then was because Fausto caught me leaving to go home.The finance guy, Gilberto, tried to sell me a higher interest rate than worthy of my top tier credit so we spent more time on that but we got together in the end. Finished up at 8:47pm after arriving around 3:00 and then a 2+ hour drive home.Got home just before midnight after stopping for a quick dinner and couldnt find a copy of any of the paperwork from my deal. Literally the only piece of paper they gave me was the registration. Figured it was because it was closing time and it had just been overlooked, but it took a week of phone calls and emails before I was finally able to source a copy from Mazda Finance. Got a copy from Gilberto later that same day to.Fast forward to Jan 4, 2021. I contacted the lender of the car I traded as to when they would process the loan payoff. Surprise... we havent received a payoff.After 24 days, Brickell Motors hadnt sent a 10 day pay-off.I then spent several hours running around in circles attempting to reach Fausto, Gilberto, the finance manager, the sales manager and the general manager all with zero response. Repeated phone calls just got me transferred to their automated endless loop of a phone system with no extension numbers to actually reach anyone. For days no one returned any of my calls and the only contact I made was with the Digital Concierge Camillo. Camillo was almost helpful and said that he reached the finance manager who said they would send the payoff next week. Additionally, he told me I didnt need to worry about making Januarys payment on my old car (which I was still legally obligated to do.) Cant say I was even the least bit optimistic at this point.It took me the better part of 3 days of phone calls, voicemails and emails before reaching anyone with any authority who could help. I even found an email address for the owner of the dealership in a Google review inviting customers to contact him with any issues.. and that went completely unanswered as well. (Thanks Mario Murgador) Finally, I reached the sales manager, Alex Pou, who looked into it right away (once I finally got a hold of him) and got it taken care of. But I spent 5 business days trying to get them to pay-off my trade-in... which ultimately took them 29 days. (plus 10 more days for the lender to clear their funds)Additionally, my salesman promised me a second key for $50 if I came back when the service department was open. But one of the dealer reviews I found in the aftermath said they were promised the same thing and Brickell Mazda subsequently refused to honor it after the fact. Yeah, I dont doubt that for a second and wont be wasting the phone call.Ive tried to imagine possible scenarios for Brickell Motors complete lack of accountability for follow through to return a phone call or email and do a job they were paid to do in a timely manner. Cant really see where it was a delay due to the holidays since the pay-off should have been sent out by December 22. Or a covid related delay either since the Jaguar dealer we bought our F-Pace from at the end of October had no problem paying off our BMW in the customary 10 days. This just seems to be the way Brickell Motors is set up to do business. Caveat emptor.

The worst service department on the planet incompetence at it worst.The service advisor has no clue neither does the service manager.Went for a simple tire replacement I would hate to see if it was something worse than that.Oh no sir we cant find your policy for your tires oh ok we got it to oh its not going to be able to be done today to oh its going to take 4-5hours for the insurance to call us backWalked out called the insurance they told me it would take under an hour.If Brickell doesnt want to do warranty work they should make it very clear when you buy the car not make you waste 3 hours of your day !By far the worse experience Ive ever had at a service dealer. Buy the car there if you want but dont expect the service department to do anything for you

Jonathan the service rep is the best person to deal with. Professional, friendly and efficient!

Great service! Easy to work with, smooth, professional, clean!

Jordi was very helpful and courteous, and he made the sales process very smooth.

Eros my service advisor is simply the best there is when it comes to my service needs! Had an alignment dine a couple weeks ago put with all the rain lately I was concerned that driving through water throw off the alignment...I contacted Eros and he quickly reached out to me...I explained my concern and he made an appointment for me to return for inspection of the vehicle...in the end the alignment was perfect and I had nothing to worry about...I highly recommend Eros and Brickell Mazda for all service concerns and needs!

Terrible Service! Dont give you information to them!