I purchased a Mercedes-Benz from this dealer and I was pleasantly surprised by how quick they were able to get the transaction completed once I made the decision to purchase the car. Normally when I buy a car later in the evening a dealer will drag out the deal into the next business day. That was not the case here. Greg my sales person wasn’t the least bit pushy and Qasim and Jason the sales and F&I managers were very understanding and went the extra mile to get me the best payment option available at the time.

The team at Maserati of Cleveland under GM Matt Fraziers leadership was outstanding. The first class customer service and excellent professionalism shown throughout the sales process was the best Ive ever experienced from a dealership and for the purchase of a vehicle. I own many luxury brands but Matt Frazier made sure that Maserati was in a class of its own. Matt always went above and beyond to make sure I was happy and got everything I wanted. He was always available at all times of the day, night and weekends. His responsiveness was always lightning fast. Because of Matt and his team, I look forward to owning more Maseratis in the future! Great job to Maserati of Cleveland for a job well done!! Thank you.

The customer service is outstanding. I was in a fender bender and my car had to go down the street to a shop for repair. I wanted something checked on my car while it was that way (I live on the east side) and Mike in the service department was so accommodating going to the collision center and taking care of my car so i did not have to make several trips. He really goes above and beyond for you. And everyone who works here seems to be very friendly and interested in making sure you receive the best care. It’s greatly appreciated!

An iconic Italian exotic. Would love to own a Gran Turismo someday. This dealership is under the umbrella of the Bernie Moreno Companies known for quality sales and service. Inventory is low.

From the moment you walk in the door it’s a breath of fresh air! I was greeted by a friendly woman at the front desk. She immediately asked if she could get me water, fresh coffee or help me in any way. My sales associate was Greg. He was a no pressure sales representative and an excellent communicator. He made our transaction stress free! I had explained to Greg that we were very nervous about coming in due to COVID. He put my mind at ease by his professionalism. The whole staff was masked and kept there distance. Hand sanitizer was set up throughout the building. Jason in finance was excellent as well. He had all of our paperwork ready so that we could be in and out immediately! The team at Maserati Middleburg Heights needs more than a five star review!

I had an amazing buying experience with Maserati of Cleveland. Highly recommend if you are looking for a new or pre-owned luxury car. Everyone went above and beyond to ensure my satisfaction: from Sam my sales guy, Jason in Finance, and Miguel who delivered my new car with white-glove treatment.Couldn’t be happier with the ease and customer-service attitude of this group of people. Top Notch!!

A shout out and many thanks to Mike Bonitati and the service team! I screwed something up in my Ghibli and they got me right in (without focusing on my bonehead mistake, I might add), had the loaner fired up and ready for the day, and corrected the issue right away. While there, Mike researched the vehicle and determined the first owner had prepaid annual service still available and let me know he coordinated to apply that credit for me to get an annual service, and he got me taken care of in a day - no charge! Thanks for going above and beyond, Mike. That was a professional and classy move.

Great selection of luxury vehicles. Top notch customer service. Matt and Jason were awesome! Thank you for an excellent car buying experience.

Greg is the best car salesman me and my father have ever dealt with by far. He told us he puts himself in the shoes of the buyer and he truly does exactly that. Got me my first truck for a very, very good deal and was able to work the numbers with us outstandingly. We came here from Upstate New York and made the trip twice and it was truly worth every mile and every dollar spent on gas. Best dealership undoubtedly. Greg is phenomenal and deserved your business!!!

I would Higley recommend them for any services on your Maserati. Very professional team and you get the 5 stars customer services and beyond

I have owned my 2008 Maserati Quattroporte Sport GT for nearly four years and have enjoyed the driving experience incredibly. Wherever I go the car gets a lot of attention, whether parked in a lot, in the drive, or in preferred parking in front of a restaurant or hotel. While I would have loved to sing the praises of Maserati and recommend people purchasing one, I had reservations because the design, styling, and driving experience of the car is awesome, the service experiences I have had were less than desirable. I had better service and personal treatment from my Ford dealer than what should be expected from a luxury car dealership. Despite my concerns expressed to the dealership and service managers, not much improvement was seen over the past several years. Recently the new owners The Rafih Group, hired a new Service Manager Mike Bonatati. I had the pleasure of dealing with Mike recently when me car needed some repairs. After laying the groundwork, Mike was very respectful and responsive to my needs and concerns. Finally, it seems that Maserati of Cleveland has found the right person to run the service department. Mike will take the Maserati dealership to new heights I am sure. He has a long road ahead, as many improvements are needed to really bring it to the level of quality and luxury that customers deserve, but he is on the right track. This year while I am out driving or parked, I finally feel that I can wholeheartedly recommend that Maserati is truly a great value, great driving experience, WITH a great Service Department to support you. Thanks Maserati of Cleveland!!

Great experience with Greg at Maserati of Cleveland, went above and beyond even delivering the vehicle 2hrs outside of Cleveland! Look them up if you are in the area for some great luxury vehicles!

Great experience I purchase my Bentley continental gt happy with the purchase wants to mention mike, Chriss, Fadi with their great experience and help thank you guys I highly recommend them .

Mike from the service department was amazing! I got my loaner car the day I called and he was great at communicating with me about the issues with the car and the timeframe that it would be ready. He even accommodated the reurn of my Masarati when my schedule for the return day changed!!5 stars!!!!

I recently bought a car from here and can genuinely say it was the best car buying experience Ive ever had! Everyone was very professional, welcoming, and helpful from beginning to end. If your looking to buy a car from here, I would definitely highly recommend asking for Greg Loeding! He was extremely professional, knowledgeable, thorough, and took his time with me to make sure I was comfortable, satisfied, and informed every step of the way. Not to mention he got me the best deal ever on my new car that I absolutely love! I would also recommend Vicky, she did a great job figuring out my best warranty options, finalizing all the paperwork, and answering any questions I had. When I left I definitely felt satisfied and confident that I had bought the perfect car from the perfect place! I highly recommend and will definitely do business with them again in the future!

We purchased our new SUV here after finding it online. The whole process was so smooth and professional. Greg Loeding and Jason Rysh were top notch! We are looking forward to buying another car from them in the future!

The entire experience from the first call through the final signature was top notch. Greg, Alex, and Jason went out of their way to ensure a smooth and seamless process, especially given this was an out of state purchase. Highly recommended.

Recently purchased a used Infiniti from these folks. Our salesman Greg was how all salesmen should be, attentive, helpful, respectful, with zero pressure. Everyone involved with the process was an absolute pleasure to deal with. Ive always been a car guy who hated the process of buying a car from a dealership, but this place is how it should be.

Thank you “Q”for providing the level of service you did, I can appreciate good service, kind people throughout this dealership very rare you find a place where everyone is pleasant. Thank you again and I look forward to seeing you in a couple years when I’m ready for the next one #Bentley

Victoria was so NICE. Now that s SUPERWOMAN. Smart new all about Maserati and all the options. She showed us how Clean the service department was. O.M.G. (, Victoria is a very nice smart person)

Don’t ever buy a car from this dealership! They sold me a Maserati GT that I just recently found out had been severely damaged and they didn’t tell me. I’ve been trying to get someone from management to talk to me about how to remedy the situation and I’ve been completely ignored. If I could rate them zero stars, I would.

This review is for the sales department, specifically Cassidy. Cassidy went above and beyond in helping me locate a vehicle and negotiate pricing. She understood my busy schedule and we conducted the entire process via text messaging as I am out of state. She was incredibly helpful, answered all my questions and went to bat for me with the sales manager to get me the best price. Definitely a great saleswoman and a great team at this dealership, highly recommend.

I bought a car here last week, and for being an expensive car Dealership, they can’t even put quality 45 day tags on your car. I have had my car for a week as of yesterday. And the numbers have already ripped off. I haven’t even taken the car over 65mph. So now they tell me I have to go to the BMV and spend another $18.50 to get replaced. Which I did nothing wrong and I have had mutiple 45 day tags, with not one issue, even driving in storms. So now I have no car for a week or more till they print a replacement and mail it. I would not recommend these guys. They are cheap skates at the price of the customer.

The people here are extraordinary especially Josephine who was relentless when working with insurance on my behalf. And Bentley is the best dog ever, obviously.

My experience at Maserati of Cleveland was excellent. The sales consultants were all extremely helpful and had answers to all of my questions. I did not feel pressured into making a decision, nor was I overwhelmed with calls, texts, emails, etc upon leaving the dealership. Overall 10/10 dealership would recommend to anyone in the area looking to buy!

Great experience! Invested minimal time and got exactly the car that I wanted. Very different than any other car buying experience that Ive had, including having the car delivered to my house with all paperwork ready to be signed and the dealership rep even programmed my garage door opener when he was there. Thank you to both Bob Laughton and Colin Cunningham for making my experience so perfect!

Very nice people take all the time you need and dont try to pressure you. Is very good

The sales team was first rate, made buying a car incredibly easy and hassle free. The service department has been equally helpful.

Great service again

I just purchased my first Maserati. Katrina Johnson and Dan Ricci were very helpful and informative. They both made the entire process very enjoyable and both were a pleasure to work with. They couldnt have been more accommodating.

Outstanding experience! Highly recommend. Katrina Johnson and Dan Ricci provided excellent customer service! They went above and beyond and made this the best car buying experience!

Great job by Cameron and Jason!!!!!! Love my Maserati

If only I could rate 10 stars please! The service and sales team are amazing! The service level is beyond my expectations! This is my 2nd Maserati purchase in 4 years! See you guys in another 4 years! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Bought 3 cars from here!! loved them all,, (Is what i would say if I was rich,,,)

It was a delight to work with Katrina and all of you at the Maserati dealership! You were all very down to earth and extremely helpful!

New showroom is beautiful. reflective of the cars they sell

Good

AWESOME CARS

The ABSOLUTE WORST service experience!When the dealership was courting my husband and I to purchase a vehicle, they drove all over northeast Ohio to meet our needs.Today, my 2017 Maserati Ghibli began to accelerate on the highway without me pushing the gas pedal. I was 60 miles away from the dealership and 40 miles from my home. Roadside was set up for me however, the service employee told me to either get an uber or call someone to come and get me because all of the employees were at home.I was basically given the choice of driving this vehicle home while it was being unsafe or paying for a rideshare service. This is totally unacceptable. The last vehicle I purchased was purchased in an entirely different state and the local Cadillac dealership met all of our needs.Totally unacceptable and the service provided is not aligned with the level of service you would expect when you drive a luxury vehicle.

Nice people very helpful

Michael Thomas is a demeaning, rude, dishonest, and overall not a good fit for the manager of a high-end dealership. I have worked with Bernie Moreno Companies next-door Mercedes-Benz dealership and have loved every second with every person I have encountered there. So much so, that I have spent well over a million dollars in the last 15 months and sent many clients there. I have visited many of Bernies other dealership such as the VW and Nissan stores in Hudson, OH, and even those guys treated me better than Michael Thomas did. Thats right; I was treated better in a dealership that sells $20-40,000 cars than at a dealership that sells $80,000-500,000 cars. I would not recommend buying a car from Michael Thomas, but I do recommend buying another brand, such as Mercedes or Porsche, from one of Bernies dealerships. Like I said before, everyone in his company, except Michael Thomas, has provided me with excellent service, timely responses, trust, and the utmost respect. I know for sure that I will never buy another car from Michael!

My husband and I love our Maserati! Its so much fun and its absolutely beautiful inside and out. The service by Dan Ricci and Tom Melnyk and the entire staff have been exceptional thru the entire process. We highly recommend any of the Bernie Moreno dealerships and especially Cleveland Motor Sports in North Olmsted. ⭐️⭐️⭐️⭐️⭐️

Still dont know how a dealership selling ultra luxury vehicles ended up in farthest possible spot from most of its customers, but their service is downright atrocious. phone just rings and rings, callbacks are rare, and appointments get disregarded for no good reasons.

Shopping for a used vehicle very helpful

The Help here is excellent

Who doesnt love a masserati

Unbelievable automobiles

The dealership doesnt seem to care much for their customers statisfaction especially considering you are spending $100,000 at minimum for a vehicle.

Wonderful time

Thank you for calling back fellas