This store racially profiled a woman because of her purse and skin color. Our country and ACE hardware should be better than this. My son called to ask Cassie why this happened and she said “ well don’t call “ and hung up on him ? What kind of customer service does this store have? I would never give my business to this store. I am avoiding all ACE stores till this is acknowledged and corrected.

This store racially profiled a woman because of her purse and skin color. Our country and ACE hardware should be better than this. What kind of customer service does this store have? I would never give my business to this store. I am avoiding all ACE stores till this is acknowledged and corrected.

They probably have it but youre going to have to find it yourself cuz theres like one employee in the entire store and theyre busy so good luck

A little hard to get help at first but the gentleman knew his way around the store. They had what I needed at a good price.

Never go to Westlake hardware an employee Cassie she a true Unprofessional employee with no class .AND IS PREJUDICE TO HER CORE! Her lack of education and consideration for others is truly deplorable. My pageant sister and friend came in there and was thrown out just for being Black ! Oklahoma we can and Must do better

You should be embarrassed of yourselves!! Kicking someone out of your store based solely on her looks and the size of her purse. A FORMER MISS OKLAHOMA and current high level employee at a important Oklahoma City arts organization. I cab guarantee she has ZERO reason to steal from you. You owe a major apology!!!!

I’m at this place almost daily, or multiple times almost daily. Great selection of hardware, Stihl equipment, parts and service, all kinds of cleaning supplies to keep our small business going. Tim and the crew are very helpful people!!

They always have what I need and are very helpful if you have any questions. Great prices as well on their items.

Cassie was disrespectful. She racially profiled my mother and kicked her out of the line, in which she was about to check out and pay for her items. She kicked her out while in line. Paying for her stuff. This is ridiculous and her statement was that “she looked suspicious, because she had a big purse”.

Very helpful, knowledgeable staff, especially the tall older gentleman who came over to mix my paint. Must have every aisle memorized! Lol. Very pleased I came here and wish I wouldve went here instead of another place this morning! Next time I know where to head first. Thanks you guys!

Very well organized and clean. Only complaint was there was one cashier and he was very slow and the lines were ridiculous with other employees walking around fascinated with their shoe laces it seemed?

Staff racially profiled customers. Management has done nothing about it. Will not shop here ever again.

Cassie is showing no remorse for her behavior after racially profiling a customer. Unacceptable.

Lisa was our waitress and she is awesome. The service was wonderful as usual, and the food is fantastic.

RACIAL PROFILING GOES ON IN THIS LOCATION. ESPECIALLY BY EMPLOYEE NAMED CASSIE

This company has been alerted to employees profiling customers and kicking them out of the store with zero evidence of any wrong doing...knowing this, they have done nothing to correct the mistake nor the employees involved.

Support your local business. Always find what we need

Helpful people but the prices are outrageous when we have many other choices to go to.

Oldest restaurant in town but also very good Ive eaten there many many times the owner is great he serves a good meal anytime morning or noon

Good place. Can get everything you need.

This looks like our Ace Hardware assembly Bill McClain step Im not be able to find at Home Depot or Lowes I can find there prices are competitive I like the employees are helpful

Friendly customer service but not very competent. It took 2 guys over 10 minutes to help me find the right screw and nut to put in my walker handles. Prices were reasonable. Store was clean, organized, and not crowded.

My best flowers for the garden. The store is always clean and well stocked with friendly and helpful staff.

I will never shop at Ace ever again. They lied about grill parts being on back order with Traeger. I got the parts in 2 days and fixes my grill in a matter of minutes. Ace had my grill over 4 weeks and I had no communication from these people. They never returned phones. They even gave a BS story to the Traeger agent!! When we was in this morning to pick up grill, the cashier lady was very very rude to the senior citizen who was checking out in front of us. She was rude with us as well. Never shop at ACE in Midwest City. They dont care about their customers

If I could post zero star review of this store I would. The employees of this store are rude and racially profile customers. This store does not represent the values of Midwest City or the OKC metro. Shop elsewhere!!!

Had what I wanted to get. Smaller hometown feel. Friendly staff.

Went there to get storm window fixed. They said there glass cutter didnt work and they are out of glass

Great service. Britney is amazing

Lots of products so a good selection of merchandise. Check out was kind of slow and there was a line at the register all the time I was there.

Love ACE.. found what I needed and staff was helpful and courteous.

I have always been helped by very kind and knowledgable employees in the hardware section. I was also pleasantly surprised at the section up front that has a large variety of unique toys for children. I bought a whole birthday bag full of gifts for my grandaughters 3rd birthday at discount prices, some being 75% off. They always have a variety of quality products that I dont usually expect to see in a hardware store.

They wouldnt exchange the excact same spray paint that was a different color. Tried to charge several dollars more. Ridiculous.

I can always find the few screws I need and dont have to buy a huge package. Like at big home improvement stores. In and out and always help.

Employees are given a free pass on racially profiling people of colour. No action has been taken. The employee is being defended. This is a blatantly discriminatory establishment and no one should give them their business.

A perfect hardware store. I have always found what I need. The employees are always helpful and friendly.

Good place to go for seasonal things such as plants, lawn care, and BBQ grills. Your regular hardware items are also available.

Beware of this store and it’s employees especially if you are a person of color. Particularly a employee named Cassie who racially profiles their customers. It’s 2021 spend your dollars somewhere they respect their customers.

We always come here to buy stuff for the house repairing.

What I need when I need it with employees who know.

Ace had a blanket jacket for my hot water tank. Went to home depot and Lowes, neither had them in stock. Ace associate helped me with the tape for the insulation jacket.

Looks like theyve done some cleaning. Much more organized. A lot easier to find things.

Help available, without having to wait. Prices r average.

Its a nice store. Some of their items are pricey, but it comes down to this, You get what you pay for. I would rather pay a higher price just once on a product than pay a cheaper price several times over and end up spending twice the amount on the cheaper one.

Clean, organized and big place plus better variety than Home depot.Also nice staff.

Get help.. they can perform miracles!

Ordered parts online... Reasonable price with reasonable pick-up time.

Helpful people just get ready to pay four times the price

Love their Stihl displays

Great people and friendly and helpful service

Very helpful and friendly, plus there was enough staff to assist me.The store was clean and bright with plenty of room to park and the disabled parking was adequate.

Loved the Clematis. But not many other choices.

Great stuff for all your hardware needs

Great hardware items but WAAAAY to high on price!!! Take the trip to Lowes or Home depot unless you are in a hurry and price doesnt matter.

I liked theyre selection and the customer service was really awesome and helpful

They were actually open and helping people find what they needed even though the power was out. Amazing! Hes going to contact their higher-ups and tell them thanks

This Ace has been awesome for me this week. I have been trying to figure out exactly how to set up my backyard. The manager literally walk around the store giving me the pros and cons of each item I was looking for. Ended up getting a Weber grill all my backyard chairs, fire pit and tons of seasonings. Got home set everything up and literally epic!!

Its a little pricey but at least well stocked!

Best place to get very smoker wood for barbecue.

Good hardware store with a very helpful and friendly group of employees.

Nice options for outdoor furniture and cookware, decor, gardening etc.. They also have spray paint, house paint, plumbing materials, signs for yard sales and things like that. I personally liked the seasonings and spice options they have; some are all natural and gluten free.

I went in to get paint and literally had no clue what I needed. The entire staff was friendly, helpful and extremely knowledgeable. They took the time to explain different painting applications. I got everything I needed and my project was successful because of the outstanding customer service.

Had hooks that I need to use. Had a router part I can use, after some lath work. I need to cut some notches in the 2x4s thats 6 in each of the 12 .

They are def not as good as they used to be. Prices are creeping up.They warrantied my old craftsman ratchet, no problem.

I asked a guy a simple question between the 1/2 inch ratchet and the 3/8, which one is more common for everyday use? I admit. Im not a tool kind of gal. Thus my reason for asking. He got smart and said if you look on the set boxes it will show you. but you can go with... Mind you, Im not buying a set and wouldnt have known that😐

Westlake in Midwest City really goes out of their way to help customers. Sure I go to the big box stores too but if I dont know what Im looking for or I have questions, I can always head over to Ace where Tim, the manager, John, the assistant, Cassie, and demisha, the cashier are happy to take care of me. The store is big enough to have what I need and small enough to keep their customer service and knowledge of their inventory at the forefront. You can read my other reviews to see I keep them short and sweet but I had to take the time to really let you guys know how dedicated these people are here!

I love the quality of service they render and prices are reasonable

They have all sorts of stuff. I wish we had one closer to our house I would go here all the time.

Good while I am alive

They had exactly what I needed.

Friendly staff & well stocked.

Love getting keys made here they always work

I really love to go this place and people are very friendly and willing to help

Ace is the only place to go if you need screws, nails and things like that. They have the best selection. Cant say much about the staff so be prepared to look and find for yourself.

Great service and carry out for online order

This really is the helpful place. Associates are always willing to help you find what you need. They will help you pick the right product if you arent sure what you need. They will help you find the right size screw or fastener. They even helped me mount my router to a table when I was looking for the size screws for the job. That was after they took the time to go through the screws with me to help me find the right sized screws. On several occasions, when they have enough staff, Ive had staff help me out to my car. Definitely worth returning.

Rude hateful cashiers you have here!

If youre looking to get a key cut AVOID this place. They are the apple of key cutters. You have to purchase the blank key from them or they will refuse to do the job. I find it strange that any establishment could deny business in these times but they sure will. Went over to Evans hardware (where masks are not worn) and they cut my keys for $1 per key. Thanks for nothing Ace.

Very friendly, very good service.

Staff wasnt knowledgeable on where to locate items in the store and prices were too high for a gas can

Ace Hardware is a very friendly place to shop. They always have, or can get anything that I need. They also, always have someone on duty, who is knowledgeable about anything that they sell in their stores. Keep up the good work, employees of the Ace Hardware company. Thank you to all Ace Hardware employees.

Went to get 2 plug heads to repair my extension cord. Nothing was marked and everything was mixed up on the shelf. Had to take 5 different plug heads up front to get a price. The cashier said they knew everything was mixed up? Saw a lot of ace people there? Would be nice to know what things cost before you check out

Always helpful, and always have what im looking for and more!

Never shop at this place!

Awesome staff

Im conflicted about this place. The cashiers are 100% amazing. However for some reason the manager is extremely rude every time Ive seen him. But is really informative with other people. This is frustrating. Id rather go to Lowes or home depot, theyre cheaper and have more to choose from

No energy efficient bulbs.

Great help clean store price I paid for a lawnmower was a bit high but got a: two year warranty as long as the lawnmower last two years its better than the cheep lawnmower I bought at Walmart that only last 5 times thats right the Walmart lawnmower only mowed my yard 5 times and it was done

Great service. Excellent people work here. Very knowledgeable and helpful.

The staff was very polite and helpful

Nice store very helpful staff.

Love this place ❤️😍 just like when I was just a lad. That small town you are important to me feeling like when customers were more than a number. Great place to look for what you cant find elsewhere 😊

Always knowledgeable and friendly.

Easy to find in great location very pleasant people

You can find all sorts of odd parts here. The staff is the best always very helpful

Ace is the place, I maintain 9 lawns myself. If you have needs for machine equipment you can rely on to work when you pull the cord year after year then come here, Stihl can’t/won’t do you wrong. If it needs repair, the store has a guy with everything he’ll need to do it or the ability to order it. Try taking your Echo back to Home Depot for repair.

They have nearly anything you need and knowledgeable helpers always handy. Beautiful selection of plants in spring, and small selection of fall plants now. At least they water their plants, unlike Walmarts plant murderers.

Staff is not easily accessible... Had to walk around the store to find someone for help... thats not the first time... But each time I found someone they were very helpful

Found what I needed quickly and staff were so helpful when their pin pad wasnt working.

Close by and a great selection of hard to find fasteners

I love this store. I can often find items that are unavailable at the bigger chains.