Called Jesse after a previous glass company didnt follow through. Jesse made the job a priority as it was of an urgent nature and followed through on what he said he was going to do within 1hr of the timeline given which is very impressive considering the massive windows of time usually given.The technician was very professional and respectful. He went above and beyond in cleaning up and making sure he left no trace the the window repair was even completed.HIGHLY RECOMMEND JESSE AND CREW.
Phone etiquette 101, ask inquiring customer a few questions to appear helpful at least and spell out the email address or any important info. Definitely had the feeling I was bothering him or rushing him, or perhaps a bit of both. After a week of waiting, got a reply without explanation we don’t do glass on your fireplace. Well if you ask/tell me over the phone you don’t do corner fireplace that would save us both some time. Let’s learn to communicate here. Thank you. I received a call regarding this review from them, and finally I got some pointers on where to go from here.
Wow!! Sawyer Glass just finished installing a beautiful custom glass railing system for us. It was a project that took several meetings and a lot of designing to get right. Patience was a factor as we altered the design a few times to get it correct and within our budget. Along with that, we have had Sawyer Glass do mirrors, doors, custom painted glass doors, and a beautiful glass fireplace surround among other things. Zach, Jesse, and Marshall are true craftsmen who really care about the products they create and the clients they work for. They respect our home, clean up, and never leave until it is 100% finished. They have been helping us design and create glass fixtures in our house for many years and each project has been completed exactly as discussed. In our opinion you cannot find a better team of professionals.
They were very professional, from start to finish. The salesman (Zach) and Marshal the tech that jnstalled it were both awesome.I work hard for my money, so Im particular about who I give it to. I would happily use them again and/or recommend them.
We built a new home a few years ago and the showers were literally falling apart. We called around to find the best deal and highest quality. The people at Sawyer glass had great customer service. They were responsive and gave us a bid in a quick and timely manner. When they came to our home they were very professional. The work they did was also phenomenal! We love our showers now! We would highly recommend them to anyone!
Sawyer Glass Co. offers exceptional quality products and services. We have used them for making and installing a glass top for our dining room table and for installing storm doors and grab bars in our home. The office staff and the service installers have always been incredibly polite and respectful in all of our dealings. We have been extremely pleased with all these products and the world class service they provide and would definitely use the company again without hesitation. We would also highly recommend Sawyer Glass Co. and their top-notch products and services to other potential customers.
We wanted some hardware that was harder to get, but also had a deadline for family visiting.Zach and team saw to it that they had what was needed, asking for expedited delivery of the hardware we wants (probably at some cost to themselves). The installation looks great and went smoothly.Nice team, good service and products
Sawyer Glass has installed (3) Euro Showers in my home. They also installed (2) Euro Showers in a home we renovated and flipped. They have replaced the windows in my home, installed mirrors and done various glass related projects. I find them to be extremely honest, dependable, competent and well priced. In todays world, it is refreshing to find a company that takes pride in their work as Sawyer Glass does. It is always a very enjoyable experience. Sawyer Glass is my company I look to whenever I need glass work done. They are the best!
Great company, amazing product. My shower door looks AMAZING! I couldn’t have found a better product for what I wanted. I loved working with Zach and everyone in the office. Everyone should use these guys!!!!
Fabulous efficient work! I would never use anyone else. I love the family local business! They go the extra mile & do a perfect job! I highly recommend them!
They replaced a broken plate glass window for me that covered a stained glass window in an antique door and did an excellent job. They were also able to fit it with tempered glass on both sides of the stained glass so it met with todays codes but looks original. Sawyer also outbid multiple other companies on a job they did for my friend and again did a quality job. Highly recommend.
I had Sawyer Glass build a custom enclosure for my bathroom. It was beautifully done and it was a difficult bathroom. This project was in a renovated house built in the 1930s. Nothing was square. So every cut had to be customer measured. The finished project was perfect. Ill use them again
I called Sawyer to get replacements for several window screens on my house. Within a few days, they came and measured for 9 different screens and quoted me a price. Two weeks later, they were delivered and installed. Even though the casing is silver instead of the white color specified on the order, they look great, and I am satisfied. I would gladly use this company againSusan Johnston
These guys are GREAT! Reliable, efficient, organized, conscientious, easy to work with and most importantly experienced. I recently built a new home with LOTS of glass features. Some normal applications and some features were unusual and atypical. They were on board and happy to try to achieve my finished goals in which they succeeded and exceeded! I would highly recommend them and will definitely utilize them for any future glass needs.
I had them put my shower and three mirrors in and love them all!!! Best work I have ever seen! The employees are so polite and kind and asked me if the details to the work were good and they made sure I was 100% happy before leaving. I would highly suggest them to anyone for their professional service, and amazing work. Super friendly and nice employees . Their website will show all the awesome work they do.
I had a window that broke, and was trying to find someone who would just replace the glass and not the entire window. After calling around, I remembered Sawyer glass, called them, e-mailed them pictures of the window, and basic measurements. Got a price quote, paid half of the cost, and scheduled a time for them to come and replace it. The gentleman that came to replace the window was really professional. Cleaned up after himself, and did a great job. The whole project was done in less than 15 minutes. Sawyer glass was the ONLY glass company that was not just interested in selling me a new window. I would highly recommend them for their honesty, value, and service. I will be using them again when I need any glass work performed again at home or at my business.
Sawyer glass is awesome! Jesse and his brother Marshall installed a shower door for us and it turned out great! We love the frameless look and its easy to clean. Work was done quickly, though with great attention to detail. I recommend Sawyer glass to all my friends.
My wife and I recently built a new home. When it came time to make decisions on the bathrooms and windows, we werent satisfied with any of the options that were presented by the builder. We knew we would be at the house for many years to come and we wanted to have the right products installed. We reached out to Sawyer Glass and we knew we were in the right hands.The windows that were installed throughout the house look beautiful from the outside, they are well-insulated, and they dont rattle the entire house when you knock on them to tell the kids to come in for dinner. We were seeking a specific look for our windows and thought that we needed our windows to somehow be tinted, but we were quickly educated by Sawyer Glass. They took the time to explain why we thought some glass looked tinted and helped us get the exact product that we were looking for.The showers are worth a review of their own. If there is anything that we love about our bathrooms, there isnt any doubt that its the showers. The frameless showers that these guys build are simply beautiful! When giving the tour of our house to family and friends, everyone asks who made our showers. There isnt any doubt that they are the highlight of our bathrooms, and we wont ever have a standard shower again.The staff that installed the windows and showers are very professional and were even kind enough to remove their shoes when coming into our house. Its very clear that they have been doing this for a very long time and they take great pride in their work. If youre thinking about doing anything with glass in your home and want to give it an incredible look, give Sawyer Glass a call. These guys are definitely the professionals in the space and we love everything that they did for us!
Sawyer Glass did an awesome job with our conference tables! I called around to a few different places and got ridiculous pricing quotes back. Sawyer Glass was the only company I called that I felt gave me a reasonable estimate. Not to mention, they were great to work with! Marshall came out and did the install and was very kind and super quick.
Satisfied Customer! I am so happy with the work Sawyer Glass has done for me. My new frameless shower door is BEAUTIFUL. Very professional, reasonable pricing and showed up on time. You will not be sorry if you buy local with Sawyer Glass!
Ive had these guys build several custom pieces for my home and my office. They never fail to meet every detail and dont stop until the job is done perfectly. Pricing? Not bad at all, and certainly in line with the competition, but the quality is far superior. Thanks Sawyer Glass!
I had a great experience with this company installing a new glass door for me! They were on-time and clean and professional. The handle I ordered for the door hadnt come in yet so they put a different one on and then called me soon after when the one I ordered came in and then they quickly came and installed it. I would use them again!
My husband and I used Sawyer Glass for new window screens, as well as for repairing our old screens. Our old screens had tabs that kept breaking off every time we removed the screen from the window. They were able to re-screen, and add better tabs to the broken screens, which helped us to save quite a bit of money. Zack was easy to contact when I had questions, and always replied in a timely manner. We ordered a couple of new screens because our current ones left a tiny tiny gap in between the screen and the window, making it so bugs etc. could squeeze through. Our new screens now fit so snugly and prevent any unwanted guests from entering our home. Zack also came over when I was having a hard time getting the new screens into the windows, and helped me install them. I will use Sawyer Glass again in the future for any glass/window needs, and would recommend them to anyone seeking similar services.
Wow! Amazing work! We just put shower doors and mirrors in our home from Sawyer Glass and the work is excellent! I highly recommend using them for any glass needs!
Zach was extremely helpful, knowledgable and friendly. I dont work with glass very often, but if I do, I will definitely come back and recommend to others.
Very professional, their work is beyond breathtaking. I’m very happy with the work done and would recommend them for your glass needs.
If I could leave 0 stars I would. WORST customer service in the world. I wanted to get some simple information about a project on the phone and was transferred to Bob. Immediately after I was to be transferred over to Bob the employee hung up the phone.If youre looking for a job to be done well, why not make sure that they person on the phone gives a good representation of the company. I will be sure to look somewhere else for my business.(!$*#$@#
This is a family owned buisness and we received prompt friendly top quality service from this company. We built our dream house and Sawyers did our front door, all our shower doors, all our mirrors, and a huge dining table for us. On a scale from one to ten, ten being the highest, I would rate them a twelve! My husband and I would definitely recommend them to anyone who is looking for quality workmanship and quality service at a fair price. Thank you Sawyer Glass Company!Sincerely, Corbin and Radana Clark
Watch out for their drivers.....Hello Zack, I called that number as it’s on the side of the truck that brake checked me hard enough for me lock up the tires and throw my dog from the back seat to the front. I was quite upset when I called it and dropped an f-bomb on the phone. The person who ansered the phone was so flustered at the sound of the f-word I could feel him spitting his words through the phone. He reacted, rather than responded. It made for a short conversation to say the least. Not to negate the fact that the f-word can be offensive to some people, and now that I’m over the incident would be happy to apologize for my language. However, he quite obviously had someone on the phone who had had a negative interaction with one of your trucks. My impression of your employees went from bad, to worse. Or at least their ability to interact reasonably and effectively with the general public.I would be happy to speak with you on this matter. I’m sure you have one side of the incident already. I will call you when I have a minute to talk. Thank you for responding.
These guys are very professional, honest, and the result looks amazing. We have had them do the glass on our walk-in shower and look forward to working with them on the additional bathrooms we need to remodel in our house.
Marshall did a great job repairing my front door locks -- he arrived on time, explained everything to me, and took care of the job in one day. Highly recommended!
Love the company and staff. great products and terrific service. Thank you all!
I went into sawyer glass to ask about screen repairThe woman at the counter would not even look at the screen. She said we don’t fix that. And then as I was leaving she screamed at me YOU’RE WELCOME!!!
We love Sawyer glass. We couldnt have asked for better service, price or professionalism.
I ordered a large tempered glass table top from Sawyer glass. After a discussion about the sharpness of the corners of the table I ordered the table with bumped corners. The service and delivery were reasonable. A few weeks after receiving the table I hit the corner of the table with my leg and cut myself, even through pants. I realized the tables corners had not been bumped as requested and as identified in my sales receipt. I contacted Sawyer with my complaint and they apologized for the injury and their error and indicated they would send someone to my house to sand the corners of the table. I was not big on the idea of turning my home into their shop. I also got online and identified that industry code for tempered glass requires that any edge Fabrication altering the stress-distribution, surface or edge shape, or dimension must be performed before being heat treated. The table is in a game room and is unsafe, unuseable for me as is.My follow-up request asking that Sawyer make good on the table top I ordered in an appropriate manner, not sanding it in my home and in accordance with industry codes, has been ignored. The top was on the pricey side, over $600 and I understand them not wanting to eat the cost but it was their mistake and I am the one out the $600. I went with a local company wanting to support local business but I have since ordered online a replacement top of equivalent dimensions for half the cost of Sawyers. I see others have had a good experience but I cant recommend them.12/19/2017 response to SawyerWhen a customer orders glass with a bumped edge/corner isn’t the superior product, and the one conforming to industry standards, one where the edge treatment and sanding is completed before heat treating? My understanding is “Fabrication altering the stress-distribution, surface or edge shape, or dimension must be performed before being heat treated”. ASTM C 1048 - 04 7. Am I in error? Could you bump the corners 1/8 or even 1/4 of an inch on a table top that was already tempered without jeopardizing the integrity? I hope for your future customers edge treatments are performed before the glass is heat treated because the way I understand it even minor modification can impact the stress integrity of the product in the short term and in the long term. I am not sure what “courtesy” has to do with the contract. We contracted on a product and a price for table top with bumped corners and that isn’t what I received. If you had told me the table may or may not come with bumped corners because that is a “courtesy” I would have gone elsewhere.
No customer service at all. Ask to come out for a bid and they never called me to set up a time must be to busy at least say that then.
These guys can make you whatever you need. Their frameless glass showers are amazing.
F this place terrible over the phone service
Had the parts I needed to fix my 1990s pivot shower door.
Friendly, easy to work with and FAST!