Nathalye G. was very attentive. Paid attention to my needs and sold me the phone I needed. Then she spent the time needed to set up my new device. The first set up was unsuccessful because I havent backed up my device since 2018. After the back up everything went smooth.Side note the team worked extremely well together.Thank you,Rob Tobin

T-Mobile is located next to YoGo Factory in the union lake crossing. T-Mobile is very competitive with their prices and plans. Right now T-Mobile is running a special which is 4 phones for $100 a month.

I just got home from this store where Samuel V. helped me get an Apple Watch. I called earlier on today and he told me about the difference between the watches and when I went into the store he was there to help me get it set up. He was wonderful and I really appreciated his help.

Awesome Tayshee B. was very courteous and helpful in helping me add a second line

Went to the store to switch my account from Sprint to T-Mobile and get new phones. This store completely messed it up. I got new phone on the T-Mobile tower but the billing/account was still at Sprint. When I found out about it the next day, we asked the store to switch over, they said I have pay off the phones and then they will move us to sprint. We asked to cancel and take the phones back, they said they will charge restocking fees ($75) for each phone.They store does not want to admit they made the mistake because the Manager of the store said I was not there, so I dont know the conversation which occurred with the sales rep.I called customer service and they could not waive or credit the restocking fees as the store only has the authority to do so but they are not willing to admit their mistake.Now I am left with two options:1) Return the phone via mail to Sprint, so that there are no fees but I would be left with no phone for 2 weeks.2) Give all my phones back to the store and pay restocking fees of about $300 for 4 phones.Why do I have to pay $$$ out of my pocket when it was the store fault?

Always love my T-Mobile people at this location. Super clean store great atmosphere awesome customer service. I would love to give a huge thanks to Aisha B the retail associate manager for all the help and assistance

Great customer service. Kurt is awesome

I have never encountered a retail business that took pride in not helping people, especially when goal of the company they represent is aimed towards customer service and providing and experience that would differ from the giants such as Verizon and AT&T respectively. I currently have the Tmobile military family plan and am appalled at the service I received at this location. The manager Joseph Cozzalio is by far one of the worst examples of what manager represents and unfortunately his staff reflects those views by what seems like only focusing on commision. I only went in to that location because they supposedly had a color for the new iPhone 12 that the 3 other locations all within 2 miles didn’t have (turned out to be a lie). I had an order completed by an over the phone sales rep that ended up wrong, which is what led to having to go into a store several times in the week which led to me being rightfully upset. That being said the erroneous lines needed to be canceled which I was told would not give me any trouble at a store location, which couldn’t have been any more wrong since this location stated they had the color I wanted. When the original representative who seemed very nice as well as fairly new to the wireless industry tried to assist, an error message popped up and she went and got the manager Joseph who seemed eager to not assist even though I was on the line with corporate who told him this account had several errors all done by store or call center employees. While the customer service representative on the phone was trying to convince Joseph to assist me giving him reasons and over coming the many rebuttals Joseph was giving, practically fighting the company so he wouldn’t have to assist me. I then decided instead of getting rightfully getting angry and getting no where, I grabbed my phone and told Joseph not to worry about taking the “chance” as he called it and said I would also not get any of the other lines or Devices I was interested in and that I would be leaving a negative review for his lack of empathy and customer service which then led to him getting angry and while I was actually trying to leave decided to further escalate the situation and telling me I sounded aggressive followed by inviting me outside which I thought was to talk but in fact he was inviting me to fight outside after following me almost to my car. I was shocked that the store manager was at that time breaking the law and risking his job for what? Not wanting to help an angry customer who had the right to be upset. Also all this was done in front of customers, cameras and the phone representative who was honestly shocked. My family and VA counselor wanted me to take legal action mainly because of my medical condition due to my honorable service with the United States Army another recommended action was to contact the police to press charges and/or sue the company. I decided not to do either but filed a complaint with corporate stating I would happy with disciplinary actions after what I imagine would be an easy investigation since many people as well as employees were present and cameras are constantly recording and the entire time since the girl (the first rep) stated there was an error affecting the promo I was on the phone with a customer service representative from Charleston, SC who by far are some of the best phone agents ever. To avoid any of this could have easily done two very simple things especially as the store manager 1) He could have just stayed quiet and let me leave since I wasn’t yelling and was already walking away. 2) He could have made an attempt at de-escalating, I am a very reasonable person and also have many years of prior experience working in customer service, so honestly a little empathy goes along way. I hope nobody has a similar experience especially any other veterans who may not have the patience I have an mat experiece some negative effects as result of being threatened by the people entrusted with the third most important purchase in our society, a cellphone.

Seems like a new facility and staff. Store looked equipped, stocked and prepared for the holiday season.Not much wait with Amicable staffing .

I would like to give it a zero star but the system wouldnt allow it .they lied about the service, the phone and prices of the phones had to call corporate and this store wouldnt own their mistake. I cant wait to finish paying for the phones and use them as paper weight cause Ill be canceling service...

Friendly staff, very efficient for customer needs, very clean and Courtney rocks.

Store was very clean. Staff was very friendly and helpful with all questions asked. They also went beyond questions asked and provided more useful knowledge. Would recommend anyone considering T-Mobile go to this location.

Great store very professional. I would use this store instead of the Cumberland Mall store

Rude employees didnt want to help at all and were all quick to push my problem to another store

I always liked TMobile. Ive never had an issue with them. And the employees are super friendly.

The staff is always pleasant and knowledgeable. I prefer to go in store rather than dealing with customer service over the phone. I am never disappointed. Sincerely worth the time.

If you want the best customer service with T-Mobile like really go to this store ask for LESTER this guy super friendly an awesome person, he actually looked up the best option so I could leave from this store more than satisfied.

Use to be the place I’d buy all my phones at, but after my purchase yesterday I’ll never go back.Thanks for all the help Sam 👎

Sam gets 5 stars! I needed a cell phone fast and I was in and out of there in less than an hour. New phone, new cell service, and the BEST customer service on the planet! Thank you!

Nice area, very helpful, satisfied

Great service an employees love it

Always a great service, but today one of the representatives was not very helpful at all, hopefully next time is better

Very good and independent staff

Great experience all around 🤩. The staff is knowledgeable and made my switch from Verizon a NO BRAINER!

Always helpful staff are great. Come to TMobile for great service

Excellent customer service

Great people work here and they help you out.

Excellent customer service... and knowledgeable!

Helpful staff

Good service as always.

Cool people working at t mobile

Friendly staff! Saved me from the crooked Cumberland mall store!!!

Really good service from employees

After talking to tech support about the things they could do to help me going to store was big disappointment all sales rep did was try to sell me new phone.

Great customer service

Well you have to put some pressure and help you.