Lashana made my experience an awesome one! She is very professional, takes the time out to help you and is very patient! Thank you for your services, I will be a returning customer because of you! Keep up the good work!!!

Lashana Rocks!! Very great customer service and helped me with my needs with no problem. I would highly recommend her to stay at this location.

First time in Charlotte and Shana customer service made it worth the visit. Great storage place!

I called these people BEFORE I went to their Mint Hill facility. They insisted on giving me the address etc that I already knew. What a pity that, despite it being around 12 noon on a Wednesday, they DID NOT TELL ME THAT THE OFFICE WAS CLOSED! Even though the office hours on the office door say it is open from 9am to 6pm. So, Im not going to trust them with my possessions. Looks like they just take your money and then give you no service or security. Go somewhere else!

Great customer service! Shana was awesome.

Ms. Lexus was very professional and helpful. I had plenty of questions. She took the time to answer all of them. She made the experience pleasant and helped me. With what I needed. I highly recommend Life Storage with Ms. Lexus it was her smile and patience with me.

I reccomend this storage facility to anyone. I was blown away with the cleanliness as well as the nice young lady at the front desk. Lexus has a warming personality and brightened my day. Coming out of a divorce, I was able to move all of my belongings with ease. Thank you Lexus for your kind and encouraging words.

Absolutely wonderful experience! Pleasant Store Manager and great place! Extremely clean!

This was a good experience for me! The staff there was funny kind sweet and super helpful and it smelled nice& clean thank you Ms.Lexus I hope you continue to help the community one storage unit at a time! Thanks again 😊

Excellent customer service, I spoke with Lexx twice on the phone and she was great. She was so helpful, answered all of our questions and helped us find what worked best for us.

I had a great experience customer service was A1 was so amazing Lexi was so professional the place was very clean and worth the drive i will drive the extra mile just to go back there again thanks Lexi ! I highly recommend LIFE STORAGE !

Live these guys. They have taken great care of me over the last two years. I have 8 units and run a business locally. They take the time to handle my shipments and secure my spaces.Units are clean, and well kept.Customer care is the best. Highly recommend

Amazing Customer Service!! Especially the young lady Ms. Lexus she handled my every need I recommend this life storage to anyone that’s looking.

Just wanted to thanks to Mary and Reneisha for helping us with lock removal and our move out from the Mint Hill location. Their service was beyond our expectations.

Amazing business! I called to see how much a storage would be! Miss lexus was very nice and gave me very good info. Storage areas are very clean! Great people great service !

Friendly and great customer service!

Lexus was so patient with me and my grueling schedule, coupled with warmth, and personality! Very pleasant move, very clean storage facility, highly recommend!

Reneisha was so helpful. Knowledgeable and friendly.

Why even have hours online if no one is going to be there

Lexus was one of the best people I have worked with at any business.

Claan indoor storage.

Reneisha is very hard and efficient worker. She got my storage unit unlocked fast, quick, and in a hurry. Thanks Reneisha😁

As Clean Safe and convenient as the business is, the real selling point is the AMAZING customer service we received from Jamia! She is upbeat, super knowledgeable, happy to assist in any way and we just love working with her. Its a really excellent experience keeping our belongings at Lifestorage. The online rental process was extremely simple and intuitive.

Life Storage in Mint Hill, #374, is fortunate to have Jameia McCurry as their employee. She was friendly and professional on the phone, and especially in person. Jameia assisted me with the application, took me to my unit, and ensured that I received the correct promotions. I am so glad that I chose life storage for my personal items; the facility is spotless, and I have more confidence in the company because of their choice in hiring Jameia McCurry.

Jamia is great. So accommodating, facilities are new and immaculate and the price is right. Go out of your way to store here.

The woman that was working in the office today (11/18/20) was very friendly and helpful!

Reneisha shows great customer service and facility was very clean.

Great customer service

I recently moved to the NC area and the manager there was so helpful and pleasant. I believe her name was Tanea Ferrell. I highly recommend using their units for storage. They have different sizes to fit your needs as well as reasonable prices. Thanks so much you guys!

Nice staff very helpful

Tanes is a very good worker she is very fast & efficient. She is one of the best workers and I am very happy that she helped me set up my new unit😁

Recently I started using Life Storage in Mint Hill. I have used other storage units for a variety of reasons through my life and career. Hands down, this is the best one by far!!!Why? It starts with management. The manager, Tanea, was knowledgeable and extremely helpful throughout the entire process of deciding on a unit that would be suit my needs. She was positive and listened to my needs even before she started making suggestions on what might best suit me.After we chatted, she personally took me on a tour of the facility and showed me several options. As we toured she explained everything and answered my questions.After I made my choice, she was also informed and incredibility knowledgeable about the payment, insurance, etc.Overall, the facility is clean and safe. That has to be due to management and Tanea.Highly recommend them for your storage needs!

What a GREAT experience meeting Mr. & Mrs. Strange who operates the Mint Hill location. Such an awesome couple that helped us by giving so much help. Truly a great couple. You should get a storage room here.

Very clean facility and great customer service experience. Tanea was especially helpful and knowledgeable. I would highly recommend this location!

Property was very clean and welcoming .With everything going on with COVID-19 the company is doing really well with social distancing Miss Reneisha was still able to help with all my questions and concerns.

Very clean. Great prices and even better service. Definitely recommending to any and everyone!

Bad service

This store is awesome. Susan and Tanea got me in and out. Great customer service I’ll be referring them to my family and friends

In the service industry, effective service recovery is an essential element to maintaining customer satisfaction.On Tuesday February 11th, I experienced effective customer recovery from Kenya Bellamy at Life Storage Store #374 13125 Zeb Morris Way.As I was preparing to move my articles into a storage unit, it became obvious that I had received mis information. This mis information was a financial impact to me, and I was immediately ready to cancel the agreement.This is when Ms Kenya took responsibility of the situation; even without authority she assured me that she would rectify the situation for that night, get me move in and she was going to better my experience that evening.She did just that; she apologized for the mix up never once assigning blame one way or the other. She was empathetic and extremely helpful as she assured me that even though she could not guarantee a particular outcome the next day, she would take ownership and escalate the issue to upper management.I was astounded, at the professionalism of this young lady and how quickly she put me at ease. She restored my confidence in doing business with Life Storage.The next day I received a call from Susan Strange, the Area Manager, who further apologized for the mix up, honored my original agreement, and extended my payment an additional month.I am a satisfied customer.Thanks Kenya and Susan.

Have had a unit here for years and recently cleared it out. Staff has always been friendly and helpful. Highly recommend!

Tanea resolved my issue & is the best worker their is there. I will gladly come back.

I called to get some information on a storage and the rates Tanea was very professional . Great customer service .

Tanea was a very helpful worker who has great communication skills. I will gladly be back thanks Tanea😁

Tanea was a very helpful employee. She helped my mother find her unit because she forgot. Thanks Tanea😁

Customer service done right....Tanea was patient and helpful, answered all of my questions...

The associates are nice and informative. Clean environment. Would use them again and refer them to others!!!

Tanea was great I believe that’s her name. She was very helpful answered all of my questions

This is THE best place for your storage needs, hands down!! As a first time storage facility renter, I have had the best experience with the staff at this location, fellow renters, and the facility. I always feel safe coming here, no matter the time. I will never select another location for my storage needs. I quickly learned, Uncle Bobs is more affordable compared to others. I highly recommend Uncle Bobs Storage Zeb Morris facility for your needs.

Tanea is a very efficient worker & removed my lock immediately when I made my payment. Thanks Tanea😁

Tanea was a very helpful worker. I will gladly be back

The manager Tanea is so helpful & polite. This place is definitely worth It !! Ty so much again Tanea.

Tanea was a very helpful worker she helped me find my storage unit when I couldn’t. Thanks Tanea😊

Tanea was a very great manager who helped me get my storage unit because, I forgot the number lol😭but, I will gladly be back😁Thanks Tanea

Had great customer service, answered all questions clearly, and overall deserves the 5 stars

Tanea was very helpful, respectful, and very kind when we met her☺️

Friendly and Professional Staff. Have been very helpful with 2 storage units and moving supplies we have needed. Facility is climate control and clean.

Went in to see about a space and the staff were nice. The facility was clean. Definitely will be back to rent a space!

The staff is very nice and have listened to my every request. The space is great and in a climate controlled building, you cant ask for more!

Susan Strange was a great help. She got me set up quickly and professionally. Service was fantastic.

Located right off Hwy 51. The facility is always clean and I am always greeted with a smile. Samantha and Reneisha are exactly what is needed in the customer service world. Truly a great pleasure storing my items here

Very clean climate control units. A bit pricey for the sizes but can you really put a price on leaving with a peace of mind knowing that your previous items are well protected. Samantha represents Life Storage really well.

Very courteous staff and excellent customer service, especially from Tanea! I would highly recommend them to friends and family.

Nice, clean, safe & EXCELLENT STAFF to work with on your storing items. Highly recommend.

Great customer service from Reneisha office was very clean and welcoming.

Reneisha is always so helpful and courtesy. The facility is so clean and well kept. Great place to store

Tanea was a very kind person who helped my grandpa unlock his storage unit. Thanks Tanea🙂😁

I’ve been using this storage space for a long time. A+

Best storage place in the area .the staff made my familys experience amazing,hassle free,and very understanding.One woman in particular I would like to give a shutout to is RANESHA she went above and beyond to be sure we were happy and had a great experience.Hands down the only place I would ever recommend or ever store belonging ever again.Ranesha thank you for all you have done to make this smooth sailing .If you ever read this I hope it makes you smile because I was so grateful to interact with you instead of anyone else you do your job beyond well...The Curtis Family ...

I love this place its always clean and Reneisha is always so nice. Thanks

Great storage unit. Friendly staff

The store manager Sam is very understanding and will help when asked for some. I would recommend this place to my friends and family.

Samantha is so helpful. Met her at the trade show and she definitely earned my business. Her and Lakeshia were very helpful.

The facilities along with the level of service deserves five stars.The representatives at this location work well together; very informed. Always courteous and very reassuring.

Very welcoming place to have your stuff.. Samantha and Reneisha are very nice and easy going.

Very clean and ladies in office are very helpful.

Bryan was extremely helpful from the phone call I made requesting information to the final paper was signed. They offer very clean and secure facilities to store my valuables, and I highly recommend using their services. Thanks Uncle Bob!!!

Awesome facility and service

Great place to store your items... Facility is clean and customer service is awesome

Very nice place to store your items. Samantha and Reneisha are very pleasant to deal with.

Great customer service from Samantha and Reneisha. Will recommend this location to anyone needing storage

Been here for years, always a pleasant place to store your items

I came in for some information Reneisha was very helpful and kind it is always nice to have good customer service.

Great service. Mary was great.

Reneisha was very friendlyGreat service. Good prices.

Good location, clean facility, reasonable prices, friendly staff. I have rented there for two years (2012 & 2013) and have had zero problems. Would strongly recommend this site to others.

The staff at this location are excellent! I would recommend this place to everyone.

Great facility very clean and staff are very friendly.

Great place to store your items.Even though i have moved out Reneisha continued to show me great customer service.

Nice place to store your items, clean and customer service is awesome, Thanks Renesha

Very nice place to store, property is well kept and enjoy stopping by the office to speak Reneisha

The staff has been very helpful and thorough in the registration for the storage unit and when I realized I needed a larger size they were able to immediately provide a larger unit

Awesome place for storage. Everyone is very helpful and friendly.

Reneisha was very patient with me and that is easy. Great customer service.

They sold my things so fast my head spinned they said they will at least give me my personal papers never did... Thanks for taking everything I owned for a mere 89$ a month and I want even called when promised smh I hate storage places they are fast to steal what you worked hard for thank life storage

Best experience I have had with storing my items.

Great place with great service.

Carver baldwin rented a storage there it was very clean the associate manager was very nice and polite as is the manager wonderful peoplewould use them again

Clean facility with great customer service highly recommended

One-place told me the other place had a storage so I go and they say they dont

Great place. Good staff.