As a first time importer I didn’t really know what I was doing, and I failed to submit customs forms in time, which carried a $5,000 penalty. That is on a $600 dollars worth of imported goods. Because of that none of the agents here in Hawaii wanted to deal with me, because I didn’t have the money to pay the penalty, I was just going to abandon my shipment. Then my overseas supplier recommended this company, and they have been absolutely wonderful to work with, I really appreciate them helping me to get through this difficult process, and without paying the hefty penalty for my first time ignorance. This is the third time I am using the services of this company, I definitely will stay with this company for all my future imports despite the fact that Honolulu is full of (not so helpful) customs agents. Everyone here is wonderful and helpful, especially Gina, Hannah and Yvonne. Thank you guys!