Ten stars!Metro Flooring & Design was highly recommended by a friend. My husband and I are so happy we followed through and checked them out!Owners Bill and Lena were very welcoming and attentive to our needs as was Teresa, salesperson extraordinaire! Their customer service was second to none! We were interesting in wood-look tile for the majority of the flooring in our house and a stone or marble look for our bathrooms. Teresa was very attentive to our likes and dislikes and our choices were made in short order. We couldnt be happier!It becomes obvious very quickly that Metros installers arent just workers but craftsmen and artisans. Luis and his crews attention to detail can only be described as stellar! Their attention to detail was spectacular.My husband and I heartily recommend Metro Flooring & Design for your needs. Great product, customer service, and installation was superb!Lastly, Bill also advised us of some great financing options of which we took full advantage. A fantastic experience with Metro!Why the ten stars rating above? Five stars from me, and five stars from my husband. Simple math!

15 STARS!!! Fantastic place to buy flooring with absolutely no worries and the price was very good! Installation went flawlessly and the finished result looks perfect. Bought ceramic tile and carpet and were very happy we did from Metro Flooring. The installers were professional and polite, they listened and explained the process and took every piece of trash with them. I highly recommend Metro Flooring to every one reading this review.

A month ago we picked out back splash and scheduled our installation date at that time. We had our counter tops installed by a different company so when they were running late yesterday I called Metro to tell them they were running late. I let them know that if they didnt show up I would call them. They eventually did show up and now we are waiting on our back splash. We have exposed walls and no water in the kitchen while we are waiting on our back splash to be installed. I called Metro this morning as I have not heard from them on the time for today,. They proceeded to tell me that they rescheduled us (without letting us know) for Friday!!! This is very inconvenient for us. Very unprofessional. I will never use this place again.

Oh my god if you are remodeling your home then go with these guys. They are very detail oriented and so fast. The tile and vinyl flooring are perfect down to the very last detail. I wish I could give them 10 stars. Very very impressed with how professional these guys are. I love my new home and the work these guys did for me. They are so honest and punctual it’s hard to believe you can still get this good of service. I never leave reviews but the work was way to good to go unappreciated. Thank you so much metro, you have all my future business. Oh they also set me up with the most honest plumber I’ve ever met. If you are thinking about flooring, you won’t get taken to the bank and end up with sub par results.

I experienced some plumbing issues that resulted in the flooring needing to be replaced. With it being 2 weeks before Christmas I didn’t expect to find prompt service. I used google to find a highly rated flooring company in Moore, OK and metro came to the top of the list. Now being a customer of theirs I can understand the deserving reviews.Bill and his team were wonderful to work with and I am so thankful for their prompt service.

Metro Flooring & Design helped us replace a huge amount of floor tile and our kitchen backsplash. The showroom staff was so helpful and the selection and prices were great. The installers did a wonderful job, they were clean, fast and polite. We ended up putting our house on the market and it sold in one day!

From picking out my tile and design to the install and clean up, Metro Flooring showed true customer service and respect for my home. Denas expertise with tile design choices helped me to narrow down to the perfect choice. Bill went above and beyond to make sure my install was correct and even helped fix some problem areas from a previous DIY project. The crew that worked on removal/install respected my home and made sure everything was back in place before leaving. My home looks great! I dont know why I waited so long to have this done!

Great floors. We just got new flooring, tile and carpet. The floors look great and we feel that we got a good price. We are very happy!

Teresa provided the ideal level of independence to allow us to look around first and then seemed to know just when to step in with advice. We made a selection that ended up being our favorite after looking at several other stores. It was a good value. They did not push us to use their installers but explained the advantages. We used their crew, which was professional, talented, friendly, and respectful. They completed everything in 3 days. We couldnt be happier.

We have been using Metro Flooring over the past 4 years along with my immediate family & extended family using them. They always provide excellent customer service in the store & the folks that come out to install are fantastic, courteous, & hard working. We cannot say enough good things about this Company.

Thanks Bill, the wife and I truly love the new wood look tile. It was a pleasure doing business with your company. We appreciate the great communication, service and the professional job done. We will highly recommend you and would definitely use you again. Thanks, Carl

My wife and I had been to several tile stores and were ready to give up on finding what we wantedTo redo the floors in our Kitchen and dining room. Our frustration was at its highest. We decided to stop byMetro flooring for one last try. From the moment we walked in from the music they choose to play in their store to the service we received. They listened to what we wanted (no other store bothered to do).We were finally able to find a tile to go with our cabinets. Bill had built a quote based off the information I had. Bill showed up Monday to verify measurements and even brought a box of the tile with him so we could set it on the floor in our home to make sure it was the best choice for our home. The team was here promptly Thursday morning moved the big furniture out for me and put up plastic to protect the rest of my home and even covered my cabinets. By Friday afternoon they were finished. The courtesy, professionalism,And honesty of this entire team is something we thought was lost in our society.We felt Metro Flooring cared about our home and us through the whole process start to finish. This was step 1 for us in remodeling our home and we will be returning to Metro first for the rest of the floors.

Metro Flooring & Design LLC earned my business and my recommendation. They were professional from the beginning to the end. They had the best selection and the best price. I cannot thank them enough. My floors are gorgeous!!!

Installing engineered wood floor through Metro Flooring caused quite a bit of inconvenience for us, but I still give 5 stars and here is why:We custom built a house that has carpets in rooms. We decided to change carpets to wood floor immediately after closing the house. We did not want to bring in all the boxes and furniture, until the floor installation is over, so our moving truck was parked on our drive way. When we made a contract with Metro floor, they said it is a one-day job. So we plan to sleep on air mattresses for one night and then arranged movers to move in our stuff next day. As they started removing the carpets, they found out that our concrete floor is uneven. That requires pouring concrete to level the floor. So it takes 2 days now, as the concrete has to dry first. However, they could not finish installation on the 2nd day either, as only one guy showed up instead of two. He had to come back to finish next day. We had to rearrange movers twice, had to sleep in hotels two nights, due to the smell and dust, and had to pay extra for leveling the concrete. Despite all these hassles, I am glad that they did it right. They communicated the problems with us honestly, and installed it correctly. The rooms they put wood floor are great. The other areas our original builder put wood floor have issues. They didnt level the concrete floor first, so there are many hollow spots. I wish our builder was as honest as Metro Floor and did it right, even if we may end up delaying closing date. This is why I give Metro floor 5-star review, and glad we chose Metro Floor.

Ive had Metro Flooring install floors on two separate occasions. The results were great and Metros flooring team was very courteous and professional in its approach. They were very reasonable with their pricing and were prepared to compete with other flooring companies. Mr. Schober communicated directly with us as needed, and he was prompt in his response throughout the process. If you are looking for a flooring company, I recommend that you utilize Metro Flooring.

After having a TOTAL disaster with a previous company, we were referred to Metro Flooring. Bill came out, gave us an estimate by the next morning, and had us on the schedule 2 weeks out. The installation only took a day and a half and looks PERFECT. I could not be happier. They were able to fix the mess that another installer left behind and make our kitchen and bathroom beautiful. I cannot speak highly enough of their professionalism. I truly will never use another company again!

Metro Flooring did a phenomenal job on our floors and backsplash! Bill was easy to work with and his crew did the best they could at minimizing the mess. We look forward to using them again!!

We are beginning to look for flooring. The owner came to our home and wrote our estimate on the spot!! We reallyappreciated that!

This company is a hidden jewel that I highly recommend! Steve was my sales rep and was professional, knowledgeable and a great listener. I looked at samples and received quotes from several other stores for wood looking ceramic tile, but could not find anything that would look good in my home. Steve suggested that I considered engineered wood too as it is also durable and easy to maintain. He came to my home with many samples and we found one that was perfect. I didnt have to wait on a quote; he printed it out at my house! Metro Flooring beat the competition in quality, price and customer service. The floors look beautiful and I love them! The installation crew was respectful and did an outstanding job with installing the flooring and cleaning up. Steve and the owner, Bill came out to ensure that I was 100% satisfied. This is refreshing and unsurpassed customer service!

I had the daunting task of renovating my new (old) house. One of the biggest concerns was flooring. I have searched hi and low for a high quality, reasonably affordable flooring option. From big box stores, to local mom and pops; estimates, estimates and more estimates. I can say that Metro Flooring had THE BEST selection and material/labor prices. Bill and his staff are the best! They worked with MY, not theirs, schedule to get my flooring installed.The install:I work in aviation engineering and quality assurance, and I have a keen eye for detail. As I walked around looking for any kind of discrepancy, much to my pleasure, I found none, not a single one!! The floors look so good, my wife cried when she saw them for the first time! I have already recommended Metro flooring to a close friend of mine. I would stop your search now, and go see Bill. His team of experts will ensure your flooring selection and install goes off without a hitch. I know there is only one stop for me, when I’m ready to finish my bathrooms.

I did a lot of online research about luxury vinyl plank (lvp) flooring and I visited the Metro Flooring site. I was impressed that the owner took the time to respond to almost all the reviews, whether good or bad. So my wife and I visited the showroom in Moore OK. Because of Bills straightforward approach and the knowledge and professionalism of Dena and the sales staff, we decided to have Metro Flooring replace all the carpet in our house with lvp. We were not disappointed. When there was a snafu in the timing of receiving the flooring from California, Bill stood behind his product and his commitment 100% and made it financially right for us as we had to wait a few more days for the material to arrive. Because of his knowledge and experience with local contractors, he also coordinated some cement and electrical work that we needed done in conjunction with the new flooring. The installers Metro uses are top notch. Their work is of high quality. We are pleased with the outcome. When the project was finished, there was a bit of leftover unused flooring and materials. Bill took the excess back and credited our bill. We paid for only what was used, not estimated. I would highly recommend giving the Metro Flooring Team a chance at your business.

Metro Flooring is the most awesome place I have ever found. My son was serving in Afghanistan when we decided to surprise him with a remodeled bathroom and completely new shower. We had planned things out several months in advance so we would have plenty time to get the project done. We had originally wanted to go to Metro Flooring but a friend had told us that only contractors could go there - they gave us the name of another contractor who promised us they could get the job done before he got home. It came down to two weeks before my son’s return when the other contractor bailed on us - the plumber we found said we should check with Metro Flooring - we were filled in that ANYONE CAN GO THERE!!! I called Bill and explained our time sensitive situation - being the patriotic American he is he didn’t hesitate - he said we will get it done. We came down to the store to take care of those little details that were left. They made it so easy - showing us easy matches - and perfect additions to make our shower absolutely perfect! It was an upstairs bathroom - but it still only took a couple hours to tear everything out - these guys were the utmost professionals - I didn’t find a speck of anything left anywhere! The plumber came and did his part. The next day the Metro Flooring crew was back to start tiling! It was so exciting - they laid out a few different patterns and I got to pick the pattern I liked. These guys were awesome - I was so impressed - they kept everything so clean. My son’s shower turned out beautifully! When he came home he said it seemed like the shower was twice as big - he loved everything about the whole bathroom. After the first of the year, I am ripping all the carpet out of my downstairs - I already know I will be going to Metro Flooring - IT REALLY IS THE BEST PLACE AROUND!!!!!! Besides all that - Bill and Metro Flooring made my son’s homecoming perfect - for that I will always be grateful!!!!

Metro Flooring did my whole house with ceramic tile. Excellent workmanship and the installers were fast and all business. Bill gave me a great price and Frank and his installers are the best. I highly recommend them to anyone that wants a truly professional job done.

Everyone at Metro Flooring from the owners (Bill & Dena) to the salesmen (Amy & Jeff) to the installers (Frank & Ethan) were superb! Quick, great service, excellent communication, competitive prices, & professional, yet still down to earth & friendly! The installation over 2 days was done so quickly and cleanly. They made it so we didnt have to board our dogs or even be inconvenienced to go stay elsewhere. They cleaned up after themselves even taking all the old flooring with them when they were done! Choosing them for our flooring needs was a GREAT decision for our family! Our home got an instant facelift and its inspired us to carry on with even more improvements. Thanks for a wonderful experience, guys!

Im not fully satisfied with this company. That being said, they did some things very right, and some things very wrong.Pros:1. The floors look great!2. They moved the furniture out.3. They didnt complain when we were late to let them in on the first day.4. They were okay with communicating via text, which made things easier when I was at work.5. 24 month financing!Cons:1. I warned them ahead of time about when I would be home on the first day, and I guess it never got communicated.2. They didnt move the furniture back.3. They didnt hook back up the dryer even though I specifically talked to the measurement guy about it for 5 minutes and he assured that they would. (Pain in the butt to hook up my dryer because of the layout)4. Financed me through a credit card with a 30% interest rate?! They never told me that ahead of time.5. They didnt warn me that I would have to essentially vacate my house for 2 days. Im sure this is normal procedure when putting down tile in all of the major walk-ways, but I didnt know and they didnt tell me until they were laying down the tile.Overall, the finished project looks great and they talk a great game. They absolutely fail on following through with their customer service promises though.In response to Metro Floorings reply:All of those are good reasons for why certain things were done the way that they were, but I am still disappointed that you were not proactive in telling me why something wasnt done. Instead, your philosophy seems to be that if you dont hear a complaint, then the customer is happy.

I had a great experience with Metro Flooring. Before I began this project, I priced several businesses in the area, and Metro Flooring came in not only with the most competitive bid but also with the highest quality materials.Throughout the entire process, Bill was very helpful in explaining the flooring options that were available and helping me decide what would be best for my home. The install crew was in and out of the house for almost a week and was always very nice, professional and trustworthy.I highly recommend Metro Flooring!

We just moved to a new home where the previous owners did not take care of the carpet. Bill at Metro came out, took measurements, and had our carpet replaced quickly! I picked different carpet for my stairs and they are absolutely beautiful! I highly recommend Metro!!

I just used Metro Flooring again but this time it is for my brand new shower. It is beautiful and they did an incredible job. They pay such attention to detail, it is really great to work with them. They came up with the design to tie the flooring into the shower so it matches and looks incredible. So if youre looking for the best, give Metro a call!I could not be more pleased with the product or the service, from the owner down to the incredible team that came to our house, it was a great experience! They put in the new wood look tiles throughout our home and they are beautiful. So professionally done, the team that came to our home was very knowledgeable and worked with great care to make everything level and perfect. The cost was very reasonable and we are extremely happy. My thanks goes out to all and especially Nery for a job very well done! We have recommended Metro to many of our friends and family and if you are looking for flooring this should be your final stop!

I went in last week fully prepared to buy carpet to redo my home. No customers in the store and two sales people couldnt be bothered to come out from the back. Even after having a phone conversation with my husband that I had found the carpet I liked still no one came up. So, after 20 minutes of wandering through the carpets, I took pictures of the carpet that I liked along with the color codes and took my business else where. Im glad your business is doing so well that you can choose who you will provide service to, that is a great problem to have!

Very professional installation of my carpet and tile. The sales lady took us through what they offered and listened to us and what our needs were. Showed us samples of carpet and tile that fit our budget and walked us through so we could get the most for what we could afford. Bill came out to our house and measured and went over what to expect when everything started. The contractors that came out to my house were more than courteous and went above and beyond in accommodating me and helping move furniture out of the way to do there jobs. I dont live in a gated community or in a million dollar home, but Bill and his contractors treated as if I did. Very affordable, Very professional, and on my schedule. Thanks Bill......

Would give this business six stars if more were available. I couldnt be more pleased. I had a lot of angst during the process of selecting, installing and financing new floors: needed to do almost an entire house that had wall-to-wall carpeting for almost 30 years. My experience with Metro Flooring just couldnt have been any better: from my Sales Associate Janae who was prompt and helpful with selection, to the owner who made the large project affordable to the installers who were nothing short of exceptional at their craft; this has been one of the best experiences and best decisions of my life. Notwithstanding, it was not without stressors. Luckily, Metro Flooring came highly recommended to me so there were others who had walked through this process who helped me to navigate the steps (for example, just dealing with the dust during the take-up process). Likewise, I was dealing with some special nuances, pet odors for example, that needed to be addressed: and Metro Flooring assisted me with those. One caution I would make to future buyers: have a good idea what you want and work with a sales associate with your idea as a starting point. I am ever-so-grateful that Janae knew what I was looking for (price and style) and showed up with samples in tow at my house. To be honest, if I had gone into the showroom to look at these things I wouldve likely been overwhelmed and still likely weighing options instead of enjoying these amazing new floors. I am absolutely delighted with my purchase and experience with Metro Flooring in Moore - they deserve the A+ rating that they have! They earned it.

Im so pleased with them that I dont know where to start. They are friendly, professional, best selection, best pricing, and Im so happy with the work they have done. My new floors are beautiful!!! When its time to redo my shower and bathroom floors, Im going back to Metro Flooring for the job. Thank you, thank you, thank you!!!I called them back for my shower and bathroom floors along with a backsplash above the sink and counter. I have to say they did NOT disappoint. It looks AWESOME! The gentleman came to work early and stayed late. They are very professional and very polite and cleaned up after themselves. Thank you, thank you, thank you!!! I highly recommend Metro Flooring and Design for all your needs they provide!

We got kitchen tile, a gorgeous fireplace stone, and later a beautiful kitchen backsplash from Metro Flooring. It was overwhelming when we walked in the store, so thank goodness they have people like Amy to help you select. She came to our house with many (heavy!) samples. The people who do the work are truly craftsmen. One thing that is just amazing in this day and age is we made a mistake in choosing a light grout for our floor. Three dogs and red dirt definitely will stain the “resistant to stain” grout, so Metro and the grout company, MaPei, provided the product and labor for us for free and stained it a darker color! This was at least a year after installation. What fantastic businesses! I appreciate all their help, especially Amy, and highly recommend them.

Teresa is wonderful! Needed tile for the bathrooms and it was so reasonable that I was able to buy flooring for the entire house! She helped me pick colors to match what I already had and walked me through all the products to ensure I had exactly what I needed. So thankful to get customer service like that!

If you are looking for the best service in OK, look no further! After price shopping vinyl plank flooring all over the OKC metro, we hired Metro Flooring to install our floors last weekend. The owner, Bill, came out personally to give us a quite. The installers arrived on time & were very professional. They discovered a pretty major subfloor issue & we were very worried that they weren’t going to honor our installation price. However, Bill quickly arranged for another contractor to correct the problem, at no additional charge to us. They were able to finish the job the next day & the floors are beautiful! The icing on top was when Bill called after the completion to ensure we loved the floors & that everything was just as we wanted it. Give them a call, you won’t be disappointed!

We didnt shop around much, the ratings for Metro Flooring were high and their products seemed competitively priced. Sales people are good, installers are good, prices are good. What more can you ask for? Highly recommended. I was not compensated in any way for this review.

Very large selection of samples and good personal service. Family owned small business.

Metro Flooring had the products I wanted, gave me a great price, and did excellent installation work. They ordered extra boxes of the tile, wood, and vinyl I chose so that I have spare material for future projects, while still keeping the price below the other guys. They also followed up after the installation to make sure all the final little details were taken care of.

We’ve worked with Metro Flooring for quite a while now. They’ve always given us great customer service and the office ladies are always wonderful with design help.I wouldn’t hesitate to use them on any of our jobs.

I will not be returning to this location solely because of Ladenas unfriendliness!ETA: I actually did visit this location for a delivery. I was speaking to Ladena and was rudely cutoff mid sentence. Customer or not, this is unacceptable. Next time, even if you assume a review is false, you should be kind and remorseful instead of writing some snarky comment. It would make your company appear much better.

We had a wonderful experience dealing with. Metro Flooring in Moore. We dealt with Mike Cox, who is a knowledgeable professional. He helped us select a quality product that matched the existing decor in our home. After receiving a detailed bid, we shopped the same product with a competing company that had advertised special deals. Metro Floorings bid was considerably better. After placing the order, we were notified of an installation date weeks sooner than we were expecting.Today, a crew of four installers arrived at the designated time and did a very professional job. They were so careful with our furniture, and very polite. The job looks beautiful and perfectly done. We also had a pleasant experience with the owner, Bill Schober.

Really good experience with the entire team! Bill and Dena are nice to work with and live up to their word.Danny and Nery are the install and demo team and also did a great job!Highly recommend!

I have some mixed experiences with Metro Flooring. About two months ago, Metro Flooring installed the wood floor for us. I paid the full price upfront and everything went well at the beginning. But there was a last small piece of work and they needed to order something in order to get it done. During these two months, I called them each week and each time I was told someone would come to my home the following week and get it done. After two months, they finally get the job done today. Overall, I have a good experience. They are friendly. The installer, Frank, is very professional. I like the floor and the price seems to be reasonable. I accept their explanation that it was a scheduling error that had caused the two months delay.

I wish i could post less than 1 star. 1star is too flattering for my experience.My husband and I went in to match carpet to patch a tear in our apartment flooring. The lady at the counter was rude and talked down to us. We asked if there was something that would match our sample and we told her what Home Depot priced us.She made fun of my husband when he said that him and my father were replacing our carpet and asked us a bunch of rude and unnecessary questions about equipment, that we didnt need, and then laughed at us when we were describing the carpet.I brought my business elsewhere.Manners and ettiquete are key to customer service.

Gave us great service! Our grout from Lowes turned white when is was black. Then also helped us get new grout for a great price.

Excellent group of people. They deliver an excellent product and work with you to provide exactly what you need. Their installers are polite and professional.

New wood looking tile looks amazing! Customer service was so great! We appreciate everything!

The carpet layers broke the tile on the edge of the carpet. Then the company would not fix the tile. Had to get another company to fix it. This company has got problems. Ask to see the picture and it was of a different unit.

I have two great experiences with Metro Flooring. The staff is friendly and knowledgable. I would recommend them over the big box stores.

Daughter bought several rooms of flooring from Metro. Salesman, Steve, said they would move stuff out of rooms. He came to measure, pointed out to him the custom made furniture that would be a problem to move, he said wouldnt be a problem. Showed him all the boxes, etc. in bedroom used for storage, said wouldnt be a problem. Guys came last week to install floors, informed us they dont move stuff. Main bedroom and bath already cleared out so no problem. Custom made office furniture had been moved to living room few weeks earlier so painters could paint. Had to call office furniture company to reinstall the furniture, which cost to have them come, fortunately they came early next day, then we had to hurry and move all other office items back into room, floor guys were waiting to do living room. The night before, also, daughter and I had to move all the boxes, etc. out of spare bedroom which was being used for storage into bedroom where floor had been laid earlier in the day. There was a lot of really heavy boxes and other items. I might mention that I am elderly! I was complaining on Weds. to the floor guys about Steve telling us they would move the stuff so they offered to call their boss to have Steve call us, he never did. Thurs. floor guys were missing Tmold so Steve had to bring one to house, daughter mentioned again about him saying they would move stuff, he denied saying it and said if they did theyd have to charge extra. Might add too, Steve had said that they were going to cut out a few inches of the kitchen tile, which we didnt have replaced, so the living room flooring would be even with the living room trim. They didnt do this, I asked the flooring guy, he wondered what Steves reasoning was to do that. He said they dont normally do that, and they didnt! Needless to say, not too happy with Metro. I will say all the floor workers were nice and did a good job.In response to your response: We had no way of knowing your policy except for what Steve told us both at the store and at daughters house. We told him of the water leak which ruined the biggest part of flooring and of all the boxes and mess we had from moving things around for plumber, sheetrockers, painters, etc. and Steve said no problem they would handle it and he did see mess when he came to measure. He had on the work order that they might have to move some boxes. He is the one who mentioned cutting the kitchen tile to match up with the wall, we wouldnt have known to do that and he had instructions plainly written on the work order on the page with the house diagram. And the t-mold that he brought, he is the one who mismeasured, we wouldnt have known how many it took! I will be happy to send you a copy of the work order if you havent seen it.

Great people to deal with. Made sure we were completely satisfied with no hassles.

Great stuff, but I hope you have $$$ to spend!!

Worst company I ever dealt with. Stay away from them or you will be sorry.Would love to explain why but still to mad to do so.

Great Experience, quality floors, installation, and customer service

Flooring for sale. Large sellection.

Hmmmmm