The KAY JEWELERS IN Moreno Valley Mall. Used to be good. But now is has gone down. I stop by today to get a Gift for my wife. (Le Vein ring). Everyone is better off going somewhere else.

My wife bought me a Movado watch. When I went back to get sized they told me they dont carry the equipment for that, they were super rude and unprofessional. They only care about sales thats it

Valerie was such a great help. She was very patient with me, because I was such indecisive on what to buy. She walked me through the process and everything. She was not forcing me to buy anything, which I respected that.

Came in to ask about getting my fiancé’s ring re sized and to inquire about getting my wedding band. Also was looking for a necklace for my mom. The first girl was very nice and helpful but the other girl had a horrible attitude and literally made me not even inquire about any more products or services. Just ended up going to Zales and buying everything I wanted. Zales associates were so helpful and understanding

Love my ring from Kays, the staff are very professional and friendly, and the prices are very fair along with awesome warranties

I ordered a beautiful ring from here and immediately paid for resizing so I didnt take it home for two weeks (about 3 weeks ago). When I went to pick it up the jewels were black, not blue. It looked chipped in multiple places and I honestly feel I wasted my money. I will never buy jewelry from them again and I am a credit card holder. They are very careless. But the customer service I received when I picked up my ring was brilliant so I am giving her the two stars. Although I dont remember her name.

I went to the store 2 weeks ago trying to get something for my moms B-day and Raul did an amazing job showing me different options, I got a beautiful necklace for myself and a watch for my mom.

Been coming to this spot for years! Raul has been THE best and now with his well deserved promotion even better, the store is always clean and always has a staff to assist you asap

Hella expensive for a lil stone for my lady and the woman helping me was trying to get me to buy more. She was scamming me with those prices he’ll nah dawg every kiss begins with a hell no if them prices don’t match up with my bank account

I was in town for my sisters wedding and came in to have my wedding rings cleaned.they took care of me right away and even thanked me for coming in.

I purchased an engagement ring around 10/7/15 and got it sized on 10/12/15. I picked up the ring on the 23rd and gave it to my partner during a trip. He realized there was a mark on the gold, possibly a burn mark. We took it back as soon as we got back from our trip which was the 26th of October. The store did not apologize for this and said they will send it to get cleaned and they will let me know the status of it when they find out. Today is 11/6/15, almost a month after original purchase and my fiancé still does not have his ring. Who ever does quality assurance/control for this company should be re-trained. Why did this happen in the first place and why wasnt it corrected before giving to the customer? I am very unhappy and dissatisfied with Kay Jewlers. The employees at the store are not helpful and do not seem to understand my frustration after spending almost $1,000 on a ring and not even able to have your loved one wear it! Ill make sure I tell my friends and family to go else where when shopping for jewelry.

Not a 100% satisfied customer false advertisement. Not returning to Moreno valley kay Jewelers

Awesome service definitely a repeat customer

Pushy salesman. I really dont like pressure sales. I might have bought something if it wasnt for that.