I went to this store to purchase an Orbi for my campground at Big Bear Campgrounds. The guy in the store set up the router and created an account for me. However he chose a passcode for the account and I don’t know what it is. I called support and the store and gave them every four number combination I would have chosen. So now I have to drive back to the store (about 45 minutes from my residence) just to change the number to something I should have been able to choose in the first place.

Bought 2 galaxy S20 ultra phones before Christmas. One was for my wife. I was told her phone was activated and on hold until she opened it. Had to go to the store today because none of that was done. Box still sealed. Sim card not installed. Get to the store all salespeople helping others. Waited an hour and left. Great way to treat a customer who has been with them since they bought cellular one. Seriously hate to change but that day is getting closer. More than upset about this!

Bradley was very helpful and actually listened to what I wanted thank you so much Bradley

They was great fixed my husband and mind right up. Couldnt ask for better people.

Awesome store with great staff

Could be better, got to go back so they could do the job again. Hope we get someone that know what they are doing.

Ryan @ the Sabraton store was very helpful and nice

I have always received wonderful quality services from this store. I recently pre-ordered a phone and they were incredibly helpful despite some hiccups in the process (shipping issues, not their fault). Bradley was great with helping me get the best deal and Cody helped set everything up once I received the phone. The workers at this store are very personable and friendly. I live in another county and will continue to travel to this store for all of my needs.

Wait times can be a little long.

Elizabeth took the time to find me the best deal for my purchase. Thank you Elizabeth!

Very helpful with my husband getting a new iPhone XR.

Let me begin by saying Im a patient person and was prepared to wait. I waited for 20m before someone even asked what I needed, enter Ryan. My phone was completely broken. Ryan said he would check if it was under warranty and I told him it probably wasnt. He then went back to another customer while I waited another 20m. Finally I asked if he could check and he spent 5 seconds typing my number and that he couldnt help me... I then made him aware the guy after me who had been waiting just as long simply needed to pay his bill which he had asked earlier if we needed. He then got snotty at me saying, Well I asked you guys if either of you were here to pay a bill... I was simply trying to help them both out in shortening the forever wait and he took an attitude with me. This has been my third experience of misery at this US Cellular location.

First off this is a pretty large US cellular corporate store location, its much larger and carriers many more devices, accessories and other electronics than most of there partner stores, its sorta a hub store for all the othet local stores around... Ive been to this store user a handful of times and they always offer friendly, fast, accurate and professional customer service... They have hard to find items in stock also, I just added a new iPad pro to my already existing account which features 4 phones and a tablet, Im very specific when it comes to my iOS devices, I always want a special color, certain hard drive size etc, I had originally called the telesales line but they didnt even have the iPad pro 12.9 in space gray in stock, but never fear I went to the Sabraton, WV store and not only did they have space gray and every other color but they offered it in every available hard drive set up! In and out in 20 minutes or less screen protector applied and all! I give them a A++...

It was great. Quick, professional, and friendly service.

We have always had great Service at this location. But save yourself the trouble and pay our bill online or by phone like the rest of us.

Its a u.s. cellular location its easy to get into and out of. The staff were nice and helpful

Awesome

Saberton store worst customer service ever do not waste your time going there just go ahead and go to University town center

That guy Tyler he is a nice guy

Great customer service.

Excellent help from Nathan Montgomery

Outstanding customer service.

Very helpful and friendly staff

Great team!

Not good going somewhere else

Gets you done n out

Great

Frustrating.