Full transparency, my first experience at Stoops back in 2019 was TERRIBLE. I told myself I would never go back, but boy am I so glad I did! From the first moment of contact this time around to me driving off the lot in the nicest car I have ever owned, I was treated kindly, I was helped immensely, and I left extremely satisfied. I was in a terrible place financially. A recent divorce left me unable to afford the car I had purchased from Stoops over 2 years ago. Dale was amazing, start to finish. He was kind, understanding, and worked hard to make so many amazing things fall into place. No negative equity, no sales tax, and a warranty I had purchased was able to be used as a down payment toward this beautiful 2017 Buick Envision that I still cannot believe is mine ❤️ Dale Rains, you have a customer for life. Thank you for all of your hard work and helping me purchase this beautiful Buick!

This has been by far the best car buying experience I’ve had yet! Larry Taylor is the one to talk to! I couldn’t be more impressed with how professional and thorough he was. Definitely went above and beyond! 10/10 .

My first time ever dealing with Stoops in Muncie my salesman Larry Taylor was very helpful, my car came before he said it would be here. He had it all cleaned up and full of gas. I have bought many cars from different dealer ships but found this one to be very good. Filling out the paper work was very quick Ryan was very pleasant thank you for making us feel at ease about buying our new car.

I had a life changing experience at stoops ! Dale made sure he explained every bit of the process to me and helped me understand everything he was doing ! He showed me how dedicated he is to helping people like me drive home in a nicer newer car ! Chris in finance helped me understand all of the things I was purchasing and really made my finishing steps easy and fun at the same time! Henry and Cory worked very hard to help work a deal for me! I also want to thank Todd for helping me with my trade in solutions and doing everything he could for me ! My overall experience showed me how dedicated everyone is on the Stoops team! Thank you everyone who was involved in helping me drive a nicer newer car!

Terry Criswell with Stoops Muncie is always attentive, and never pushy. I’m now driving my dream vehicle. Highly recommend Stoops Muncie!

5 Stars for Stoops Automotive and Larry Taylor! We had a great experience buying our 2018 GMC Terrain from Stoops. Larry treated us so well and worked hard to get us a fair deal. I would definitely recommend working with this team!

My wife can not do stairs so we waited in the cashiers office as instructed and we were told it would be an hour. It ended up being an hour and 25 minutes because they were looking for us in the regular lounge. My wife says his manner made up for the delay. He offered to help us with the door to our car and moved it up where it would be easier for her to get in.

Larry Taylor is the ultimate! He done everything he could to make sure I left with my Jeep. Amazing personality and very friendly. It’s the only time I’ve been to a car dealership and felt like family. I’ll be returning for all of my future vehicles.

Was thinking about purchasing a bigger car and was looking online at Stoops inventory. They definitely had the most to choose from anyone else in the area and the entire process start to finish was top notch. Was met at the door by Larry Taylor, who ended up being our salesman. From the very start he made my husband and I very comfortable in the looking process turned buying process. Sat down and asked all of our wants, needs, likes and dislikes and hit the ground running on finding the PERFECT car for us and our wallet. Totally making our car purchasing process easy, personable and fun. He and Ryan in finance even stayed over after closing hours to get us in our new car that day. As much as I LOVED my old car and debated about getting rid of it, I truly LOVE my new car!! He found the perfect car for me!! It fits everything I wanted and more plus gave me the extra room I was needing and wanting. I HIGHLY recommend Larry and the entire Stoops gang for all of your new, used and service needs.

Larry Taylor at Stoops got me an amazing deal! He definitely went out of his way and treated me like family! Go see Larry and tell him Katie Sent ya!

I am so thankful for these people!! Put in my information just to look at their inventory and they called me the next day, of course, and I told them I wasn’t looking to buy yet because I already had heafty car loan and 2 days later I drove home in a 2017 jeep renegade with them paying my old car off!!! Definitely recommend them to anyone looking for a new car!!

Husband went in there not thinking they would put him in a truck. But after talking to Larry he did a great job in putting him in a very nice Ford. It will pull his boat nicely

Stoops has made me very happy today got a 2019 Honda HR-V LX, Thank you Terry Criswell and Ryan Robinson for all your help today thank you thank you

I would highly recommend stoops, they helped me find the exact car i was looking for but still stay in the budget i was looking for. My experience was amazing, everyone was so kind and helpful. Everything went so AMAZING thanks to Dale Rains!!! AND Ryan Robinson made all the paperwork go so smoothly and fast. i couldnt ask for a better experience. Thank you all so much !!!

Larry and Corey worked super hard to get me approved and in a beautiful new to me car! They will work their butts off to do what it takes to get you in a car that works for your budget. 10/10 will work with again!

Nice salesman. Have a nice selection of used car.

The service department is great. Very friendly and prompt service.

Dale Rains is a great asset to the Stoops team. I enjoyed working with him through the process of buying my sons used truck. He made everything easy and convenient. We would definitely recommend him to anyone and will come see him again when we need our next vehicle.

Mark Petty went out of his way to make sure all of our needs were taken care of. He even hand delivered our vehicle when the service work was finished. We couldnt be happier with his customer service and will make sure to pass his name on to all our friends! Thanks Stoops, and Mark Petty for outstanding service.

I never have a problem at Stoops. Everyone is very friendly and helpful every time I stop by. Mr. Matchet in parts took excellent care of me when picking up my wifes back floor mat for her encore.

I was very pleased by every aspect of my experience. Everyone was so kind. Brett Estes is the best salesman that I have worked with and Ryan Robinson made signing the paperwork a pleasant experience. I will definitely spread the word about my great experience.Thank you so much!

Poor communication. I came in for a simple diagnostic test before 9 AM and I sat waiting for four hours!. I surely would have not chosen to wait for the test results to sit here over half the day. They keep saying “you never know how long it will take”. I would think a diagnostic test would be somewhat predictable.

Mr. Dale Rains is an awesome Salesman, he got us everything we were looking for in our new car. He found us all the rebates, perks and financing, to fit our budget. This is not time we have interacted with him, and he has never dissapointed...GO DALE YOU ARE THE MAN !

Stoops has plenty to choose from and great customer service all around. Jeff was extremely professional and helped me find exactly what I was looking for. He was knowledgeable and not pushy, which was so appreciated! Thanks Jeff!

Jeff Armstrong has been the easiest, most helpful, reliable, and honest sales person I’ve experienced. I felt very comfortable and non pressured during my experience. I would work with Jeff again without question. Thanks Jeff

Always enjoy getting our truck serviced as we get to talk with our favorite salesman, Pat Bowen, Everyone was very friendly and helpful.

Absolutely dumb you have to input personal information to browse inventory. And no it’s not “so we can guide you” if I wanted help I would ask. No other dealer does this. Absolutely taking my business elsewhere where I can browse without being constantly haggled.I asked twice to stop calling me. Over 6 phone calls later and they are still coming.

While it took a little longer than expected the service and body shop both did an excellent job with our vehicle.

I will NEVER take my vehicle to be serviced at Stoops EVER again. I had an 11 am appointment (for an oil change, tire rotation and to have my rear lights checked) and did not end up leaving until 5:08 pm. During this time NOT ONE employee communicated ANYTHING. In fact, I had to take it upon myself to ask about my vehicle twice and both times I received the same response “they’re still working on it”. My rear lights retain water whenever it rains. I wanted to know the issue and how it could be fixed. An employee was supposed to contact me to see how I wanted to move forward with fixing my lights abs I was never contacted. As previously mentioned. In fact, once I contacted Stoops, I was told that applying a sealant may not work and that I should just purchase new lights all together. So they did not apply any sealant but went ahead and replaced the lights for $40 and the very next day it rained and the lights are out yet again. It should have been my decision on whether or not I wanted the sealant applied but since no one contacted me that was not the case. Stoops just stole $40 from me and then tried to get an additional $600 from me (replacing the lights all together).Following this incident, my father contacted the BBB and reported the incident and Stoops contacted him three times but NEVER reached out to me once.This was the worse experience I have ever had with any company. I will never return and I will tell EVERYONE I know to NEVER give Stoops their business. The employees are horrible (aside from Freddy and Lawrence) and all the company wants to do is steal from its customers!

Larry was great and the whole staff I dealt with were outstanding and very helpful. It was the fastest I had ever purchased a new vehicle. And to note my first new GMC. Always been ford..

Awesome place. Will help you out. Strongly recommend.

This is the second vehicle we have purchased from Dale and my oldest son purchased a vehicle from him also. Hes a truthful and honest person and I would recommend him and Stoops to anyone who are looking for a Buick or GMC. I drive over 30 minutes just for servicing my vehicle because I trust Stoops. Thank you

Very nice and professional. Recommend them very highly, couldnt have been better!

Purchased a $80k truck. It has 4k miles on it now and has left me stranded on the side of the road. I call Stoops service to get it in as it is a company vehicle and needed for work. They tell me not to bring it in for a week and a half to two weeks. I asked if I should continue to try and drive the truck and make sure it is still going to be covered under warranty if more damage is caused by continuing to drive vehicle and he said he would not say any additional damage would be covered. Wonderful customer service

Experience was exemplary. I didn’t wait anytime before young man waved me into service check in area. I was in and out in less than 10 minutes.

It was an emergency dropoff situation but they were able to work it in to check within a couple days. Resolved that issue and discovered a safety issue to report to me as well. They were able to resolve the safety issue additionally over the following couple of days. Kept me up to date on the progress each day.

My salesman was Larry Taylor and it was just the best experience I ever had in a dealership. Ever other place was condensing even though it was my first time buying a car with the whole process. Then when I got approve he make sure that I was completely set up with my car before leaving! Great energy too

Larry Taylor and the rest of the folks made my leasing experience the BEST EVER today! Larry was so easy to talk to, had a great energy, and did everything he could to get me in the Terrain I wanted. So glad I decided to go to Stoops!

People are very nice and friendly. Very efficient.

They have the equipment and expertise to take care of my needs. And they were able to do it in a timely manner

Great place to buy a car or truck. And the service department is reliable and friendly.

Good honest people the work is quality and theyre good to their word honest and fair

My salesman, Richard Foster, was amazing and bent over backward to make me feel welcomed, valued my needs and made the experience enjoyable. You’re service department is more than helpful and kind. The work from the body shop in the past was exceptional. I was in accident in the past and the repair/paint job was done to perfection.

Brett is amazing.

Staff is very knowledgeable and and friendly! Takes time answering all questions!

I just had a regular oil change. They also did the maitenance inspection. All went well and the staff was friendly and efficient.

I had the best experience ever buying my Chevy equinox, salesman was polite and lots of patience, spent 4 hours with me, it is the banks fault, not Stoops if your turned down, highly recommend.

Its been a great experience every time Ive been there. I really appreciate how they work for us. They make the process nice and easy.

The buying experience of my car was awesome. My sales rep was nice, helped me out in all aspects, and it was a great experience. When going over purchasing details, I was asked about tire warranty and agreed to have it on my monthly bill. Worst mistake of my life. The last time I needed a tire, I waited for three hours to have my donut put on and was told they had to order it and the tire would be there next day. I had to pull a split shift the next day to make up for the 3 hours I lost and when I call and check on the tire, I’m told it’s not there and it’s not a guarantee it’ll even be there that day. It ended up coming the next day after that. I travel for my job so the donut was not ideal or safe. When I originally brought in my car with the flat, I also asked if they could check all of them since they were all losing air more than they should’ve. I was told they the others were fine, and it was just my flat. I got an inspection on my vehicle from Ford that tells a different story on the tires, and how the tread on both front tires are getting bad and will most likely need changed soon. I’ve called twice now about getting the warranty off my car but have yet to reach anyone- just voicemails and more voicemails.TL;DR- save your money and just buy new tires with a warranty on them elsewhere and don’t buy into the tire warranty.

Lost my iphone as stoops when i got out of the car with my stoops mailer and my phone in one hand. Never saw my phone again and never used the coupon on my mailer

We recently purchased a 2020 GMC Terrain from Dale Rains at Stoops and it honestly was the best buying experince. He found the exact model at another store and had it ready the next day. You cant go wrong buying at Stoops.

We had some warranty issues from the dealer we purchased from in Ohio and Freddie in your service department went above and beyond to help us !!Thanks Again Freddie.

So glad I came here today! Great service and great people! Thanks to Brent and Chris I left with a great vehicle that I am completely happy with! Definitely recommend this dealership!

My experience was professional and personal all at the same time. I received all the information that I possibly could about the financial transaction and about the vehicle.

They did an awesome job...my truck looks brand new all over again 😍😍😎

Recently purchased a used Silverado from Stoops and it was the quickest and most pain free car buying experience Ive had. I love my new truck and how the sales, and service staff continue to check in with me about how everything is going. Glad I have found a new family that is here to help me with my car (or truck) buying needs. ♡

Its an ok dealership depending on how bad u need a used car tho. Some of them are questionable.

Wow--what an experience! My credit isnt the greatest, but its not horrible. Jesus was absolutely amazing. Completely transparent, he and his fellow associates worked with me when I knew I couldnt jump some obstacles. Never have I been treated better by a salesperson than that! Better than some of those predatory buy here-pay here places like Byrider. Truly, my faith in used car sales is restored. Thanks Jesus and Stoops!!

I have purchased two vehicles from Dale and hes found a truck for my oldest son. Never have I been treated like royalty like Dale has treated us. Ive got one thing to say ...Dale Dale hes our man if he cant place you in a vehicle then no one can! YEAH DALE!! fist bump!

Well times got tough at my house so when I took my vehicle back they did everything they could to not let it impact mine or my wifes credit. Thanks Dale Rains for all the help and support.

They were informative about what was needing done and kept me informed

No stars. Rude and ignorant sale. Emailed about a price of a vehicle only to find out they are 8k to 10k over priced. No thanks Ill shop elsewhere. What a joke.

Aside from the great deals & selection of vehicles. Their service department is also excellent. Had to have spare key & fob programmed. They did it quickly & only charged me $5. Cant thank them enough & would highly recommend buying or servicing your vehicles here. A++++++

Couldn’t be happier with my experience at Stoops. Larry Taylor went above and beyond for me to get exactly what my family needed in a vehicle. Everyone I met was professional and kind and eager to help. The process was quick, easy, and most importantly, stress free.

Came in after getting repeated calls to come see cars on the lot. Waited for 2 hours while they tried to find a bank to approve me. Finally got told that the bank they want to try was closed for the day and they would contact me the next day.. the next day came and gone and then the day after that I got missed call and tried calling back no answer and then never contacted again. If I wasnt approved that’s totally fine I understand but at least communicate it. Very un professional. Rank it up there with the service from Kia of Muncie and I hate that place with a passion.-Edit-After this post I was contacted by Stoops. They wanted to rectify the situation and set me up a new date and time. I met up with Brett Estes. If you need someone to sell you a car get this guy. I ended up walking out 2016 Jeep. It took a few days to get it but they looked at all my concerns for it and fixed a lot of the issues, a unforeseen issue popped up and they even fixed it! I would recommend going back to this place!

Got my first ever car here a little over a year ago. Walked away with a 2017 Honda Accord Sport Special Addition for $0 dollars down at 20 years old after only about two hours. My mom and her great credit co-signed. In my own personal contract agreement, it came with 5-7 year tire and wheel insurance. The salesman (Larry) and office agents that took care of the process were extremely personable and great people. Past of what those types of jobs define people as. They were truly good people that just knew how to do theyre jobs. While also making everything completly clear and easy to understand. Im pretty sure every vehicle purchase comes with a free detailing of your times choice upon your next visit to them. Stoops is definitely where I will purchase my next vehicle in the years to come. Everyone reading, stay safe and healthy.

Told me over phone they had over 100 trucks for sale. I ask 3 times on an s10 while on the phone to make sure letting them know I was driving from New Castle. I live on the far southeast end of new castle near the country. I was told yes we do we have several just come on up. Set a time, drove 45 mins to find out they didnt have 1 s10 and the salesman Richard Foster said, Oh well, all the trucks probably look like s10s to the girls working and laughed. Real professional there!! I am on a set income for heart disease and just had surgery for cancer. I did not have 20.00 just to drive up there and be treated that way.. Sad thing about it my parents have bought cars from there and couldnt believe how I was treated and said they wont be going back..

Best dealership out there! They treat you like part of the family!

If youre ever in the market for a new vehicle, go see the friendly people at Stoops in Muncie. I went to Hare Chevrolet awhile back and did not feel comfortable about my experience. A close friend of mine told me to stop in at Stoops so I did last week. Upon arriving, I was immediately greeted by Dale Rains (my salesperson). I also met Henry Fallis, General Manager. Both Dale and Henry were extremely nice, very helpful, and made my car buying experience smooth and easy. I left 100% satisfied!!! I love my new GMC Terrain. Go see them, you will not be disappointed!

My 1st time buying a brand new car, it was awesome. Mark Payne at Stoops Automotive, in Muncie, In made it so easy, & care free. Im so happy. Thank you all at Stoops Auto.

Bought a Chevy Spark 2015.

Dale Rains along with Henry, Todd, Ryan and of course Randy helped with the process of purchasing our new Terrain. Thanks to Stoops Automotive in Muncie for an amazing experience, all of you are just AMAZING.

Bought a camaro, drove it off the lot on my way home when the car hit 45 mph sounded like it was driving on rumble strips. Called salesman with no return. Went back in and they scheduled it for repair. The day I was supposed to drop it off and pick up loaner car I received a cLl from the dealership advising no loaner car available will call me later with update. Called me back and said still no loaner car. I advised they would have to come and get it and the repair guy said ok they could do that. I then said that I wasnt going to pay a dime for the repair and the repair guy said it would be 129.99. Im sorry I paid 39000 for a car and now you want me to pay 129.99. Dont think so. Stay away from they will try to blame each other but at the end charge YOU for what should have been taken care of before sale.

Sales people were in a hurry to go home on a Saturday. They did not tell me price of the vehicle. Sales person went some where and came back and told me can be a possibility, then come back and said no there was nothing he could do. Could not putme in anything. Not good business. Not like other dealerships Ive been to, unprofessional.

Thx for buffing out spots on drivers side chrome strips. Appreciate receiving coupons for service.

Excellent service always at Stoops of Muncie,IN

Not good the vehicles we wanted to see were used the salesman cldnt find keys for any of the 3 we asked to see and he was gone 10 to 15 min each time to get the keys!!!! Terrible first impression

They have always done quality work for us. Everyone on their staff is caring and and very knowledgeble.

Awesome. That says it all.

I have been driving Buicks for 35 years starting with the Buick Summerset. My latestpurchase is the Encore GX. Stoops did their best to get the car I wanted and they did.I have always received excellent service at Stoops in Muncie, Indiana.

Very Nice, friendly service. Helped us out alot.

Dont trust them to service a Mitsubishi product. At least if you have an electrical problem.

My 2009 Chevy truck was hit in the right rear quarter panel. State Farm Ins suggested I take the truck to Stoops for a guaranteed repair. I talked to Amber Jones for a very quick and informative estimate. Repairs took only four days. I couldn’t believe the fine job completed. You could never find where any damage was done. They then washed and waxed the truck. It looks great. I would recommend their work to anyone.

Freakin great customer service so far so fantastic

As usual, noting but careful professional work. Will recommend them to everyone, I have purchased many vehicles, and always do it through Stoops. Dale Rains is my man!! ;-)

Top-notch service

My sales rep and the service dept are friendly and have the car ready when they say it will be ready. Makes things easier.

My last 2 services have been an issue. Both of them I have had to return or ended up having to get a loaner to drive. This past service was an oil change. Upon inspection I needed tires so I agreed. I could not get in the same day for the balancing so now I have to return just to get the tires balanced. I have to leave work early or come in late to drop off or pick up my car since I work out of town.

I was very impressed with the service dept! I dropped my car off to have the transmission looked at and when they called me, they had looked over the whole car and told me everything that was wrong with it! I appreciate the honesty and hard work!

Dale and the Stoops team were great! Dale was very up-front and honest about all our options and my husband and I appreciated that. I would recommend him 100% to anyone looking to purchase a new or pre-owned vehicle.

The service department worked us in for an oil change. We always get great service at Stoops. Thank you Freddie and Chris!!

I would like to thank RiCk and Cris for assisting me when my brakes did not perform laSt week. My 2009 Silversdo needed a new brake line.They were both knowledgeable and professional along with being courteous. I will certainly be back for service

Where do I begin. I went to Stoops knowing I was upside down on my current car loan. The fun began when I arrived and was greeted by “Brock”. I had already done the credit app online but we ran through the whole thing again at his desk. First I was asked if my husband “pays the mortgage” which was strike one as he had not even taken a look at my check stubs, because if he had he wouldn’t have made that assumption. Secondly little comments were being made under his breath regarding how much I still owed on my old vehicle, etc. Last but not least Brock came back from the finance desk and stated that they absolutely couldn’t help me. I inquired as to why with all the trade incentives and cash incentives going on currently that should have absorbed the majority of the negative equity, but he stated without a down payment (which we HAD NOT discussed prior to this) they wouldn’t be able to get it approved. I know I need a down payment. This isn’t my first rodeo. I stated to him that I could in fact make the down payment but didn’t appreciate him assuming that I couldn’t. By this time I was so disgusted at the profiling and sexist remarks that had been made I kindly declined to proceed any further and exited. I have purchased 4 vehicles from another dealership here in Muncie and have never been treated with such disrespect and discrimination simply because I am a woman. I will take my business elsewhere and advise other women not to go to Stoops alone without their “Mortgage Paying husbands” in tow. Pro tip: tell Brock he should never judge a book by its cover because he lost a sale today due to his chauvinistic comments and assumptions. Never again will I step foot in Stoops.

I have never been so comfortable in a car buying experience as I was at Stoops w/ the sales sloutionist Corey. Staff was great! Corey took time and effort into getting me in a new 2020 Acadia, which I never thought I would ever own a brand new vehicle. Corey helped my family so much. You can really tell Stoops cares about the people, I will never shop for a car anywhere else, Stoops is now my go to. The finance department was wonderful as well, Kris saved me money and got me a great monthly payment and interest rate. Stoops is really for the people!

Always friendly. Quality work. Very thorough

Dale was very knowledgeable and straight forward with all his answers. I didnt feel like I was getting a sales pitch to make a sale. Super clean facility. He worked very hard to get me the best financing available and was able to get me an incredibly low intrest rate. Second vehicle my wife and I have purchased here and we will only be using them for service of our vehicles. Looking for an honest place to purchase a vehicle? You have come to the right place!! Thanks again to Dale and his staff at Stoops Automotive in Muncie!!!

Brought my truck for an oil change, rotation and alignment. Appointment was at 10:30am, I arrived 10mins earlier. It is 12:45 right now and still not done with my truck. I mean even Walmart could have done these in less than 2 hrs. Terrible service department with apparently just one mechanic working and not a bright one apparently! Never coming again!

Great dealership... Larry Taylor was very helpful with the purchase of our new truck!! It was our 4th vehicle that weve purchased from Stoops!!

Always have an outstanding experience at Stoops ! Chris Wilkinson is outstanding and has great customer service !

My elderly father took his vehicle to Stoops in Muncie yo have the rt side exterior mirror replaced.They charged him $500 for the new mirror assembly. They charged him for paint labor for painting, as it came unpainted, and clear coat.I told him to bring the old one back.(They had to retrieve it from the dumpster). When he got home, I took the old mirror to just look it over, I saw immediately that the macbook trim panel was gone. I proceeded to check out the new one. There was the old panel, scratches and al, on the new mirror along with a corner that wasnt seeded.When I went back to Stoops and told them i expected to see a credit on his card for the materials and labor he was charged they said they had done him a favor by using the old part because he would e had to wait an extra day if they had vb used the new one d/t new paint having to dry.Needless to say, he is expecting a check within the nextv5 days in the amount that was overcharged.Dishonest damn poeple..