They are 2 days behind on filling prescriptions. If you try calling, you’re on hold for at least 10-15 minutes. The pharmacists are nice and understanding but getting ahold of them and getting prescriptions on time is rare.

The most unorganized and understaffed pharmacy I have ever seen. I have waited over 45 minutes in line to pick up prescriptions, over 30 minutes on hold over the phone, and sometimes days for prescriptions to be filled. I wish I could switch pharmacies, but I’m a college student and my hometown CVS is amazing, so I don’t bother with the pain. Most of the technicians are very friendly but there a few who seem condescending or just frustrated at their job.

The pharmacy is terrible, dozens of times just since January, I’ve received a text saying my prescriptions are ready. Only to drive there and be told they are in fact, not ready! If you can avoid CVS I strongly recommend you do.

Most people pick up prescriptions between 5 and 7pm. If they would fill these prescriptions as they are called in during the day then they would only have to hand them out between 5 and 7. Do they do that? No, they will not begin to fill a prescription until you are standing in front of them to pick it up. This waisting your time and making it so that they have to fill all these prescriptions between 5 and 7.

If they tell you to come back in an hour that means 2 hours or more. You will be waiting in line. The drive through is even longer. I have parked there 15 minutes before they even acknowledge me. Right across the street is Walgreens…. Go there instead.

They will ignore you at the pharmacy even when no one is around. The only woman who acknowledged me was quiet condescending. I’ll try to avoid CVS pharmacy in the future.

Management and staff at this store are great. They will always go out of their way to help you.

Everyone is really helpful! Store is clean, Pharmacy staff go above and beyond to help customers.

Super slow. It hasn’t always been like this….

Was not very busy, and they had what I needed in the pharmacy. Good customer service.

I called ahead and asked if they had donuts. The fellow looked for them and told me they had them and told me the price. He even had it placed at the counter for me. The same fellow greeted me at the door, telling me to have a nice day. This guy is an asset to CVS. Well done!

Slowest pharmacy ever experienced. If someones Rx isnt ready have them come back instead of having cars out to the street waiting 45 mins. This has happened 3 times in the last couple months.

Great service friendly employees great to take the family great deals on stuff great to get y medicine filled great place to meet new people

Tried going here to comparison shop prescription prices against Walmart with my insurance card, said the only way they could do that is if I had my prescription and they would send it in to my insurance- I have 10 different prescriptions Im on. Guess Ill stay with Wally world!

Don’t have prescriptions filled here if you need them in a timely manner. I had a doctor call in 2 scripts at 3:00pm. At 6:30pm they were still not ready. Unfortunately this isn’t the first time this has happened.

Long wait for service at pharmacy

Customer service is extremely slow and they often say they don’t have the prescription even though it’s been called in multiple times. Then when the prescription is filled, they don’t run it through the insurance even though multiple other scripts have been filled here. If there is a script filled and they have to reprocess it through with your insurance card (which is already on file) it takes them another 15-20 minutes to get it done and they make you wait even though there are NO OTHER CUSTOMERS IN LINE. I’ve had this issue with this pharmacy multiple times and have finally decided to switch to Walgreens to avoid the headache of dealing with the incompetencies of this CVS pharmacy.

This pharmacy has went downhill. Rude customer service, short on many of medications, they are always running out saying your script is filled then go pick it up and they say they dont have the medication. Medications dont work when your on them for 2 weeks then off for week in half. By far the worst pharmacy I have ever been to and prepare to wait forever. This staff is so rude.

Great pharmacy. Pharmacist were courteous and tended to my needs. The staff and pharmacy technicians were awesome!! Great experience. Love them. Generally I have a great opinion of pharmacists. Perhaps because my wife is one. Hope she can become a great pharmacist and I know she can.

Quick help when needed, has been one of making close friendship with some of the clerks no matter who they are.

The staff are always helpful and answer questions in a timely and efficient manner.

Pharmacy Is very slow. They see you standing there and walk right past you without saying a word. Stood there for at least 10 minutes before anyone said anything.

Nader is the best pharmacy manager Ive ever dealt with. Each time Ive been in there, and had any kind of insurance problem or question, he communicates with me, and gets it taken care of very quickly. Each time Im there, he acts like Im the most important customer that he has.

The store is clean (so are the restrooms) and staff are helpful. I love the Gold Emblem popcorn! Also, this is the only 24/7 pharmacy in muncie.

Very fast and curtious. they had my childrens prescription ready 20 minutes after leaving the Urgent Care! Thank you

*UPDATE* My lovely mother called and asked for a manager and he fixed the whole thing and spoke with the staff I had on the phone. Much better, fantastic manager!So, due to a weird situation of me transferring my birth control from home to the one next to the college my 90 day prescription was given to me as a 30. This was right before finals, I didnt have time to seek a solution and now Im home. I called them to see about a solution to the problem, insurance wont full it again its too soon. Ive also called the one in my hometown, and the my doctors office, both say I need to call this one to get it figured out. The lady I spoke to was nice at first explaining to me that the day I transferred my stuff over my pharmacy also tried to fill it... for some reason. I transferred it after it was filled. The label of the package had been lost in my move and the last flippantly told me that I either had to go without or I could drive all the way to muncie, which is fine, I get it. But since I claim that they shorted me she would have it for me have a nice evening click. She hung up on me.I understand I was probably underprepared for the situation I definitely didnt understand, but you werent helping rude phone lady. Thank you for making birth control such a hassle.

Waited in line at the drive-through pick up and sat for over 10 minutes waiting to pick up my prescription. The guy who checked me out had very poor customer service and acted annoyed that I was there! On my receipt it says his name is Brett. My script was thrown in a plastic CVS bag along with a ripped up paper prescription bag in my medication itself was in a Ziploc baggie. Very unprofessional! !

Good luck picking up a prescription here. The 2nd lane has been broke for ages now and they refuse to fix it so the line is always extremely long. Then once you get to the window the lady was extremely rude. It’s not my fault that your busy.

The staff does the best job they can. Its not fair to them that all the Marches in town closed causing an influx of people filling their scripts here.

Very slow. An expedited script and Ive been waiting an hour so far.

Pharmacy and cashiers in front of store always friendly. Great experiences.

Past few times they always messed up my fiance medicine. Hopefully that gets fix soon.

Rx called in for very sick 6 year old at 9:30 am today still not done at 11:10 am. They have shorted us on medicine before and I had to fight with them to get it. Horriable customer service!

If it had the i option I would give this store a 0/5. I went through the drive-thru and the pharmacist was rude. she didn’t even ask me what my prescription was and told me it would be an hour wait. I went back and they said my medication was out of stock. If my medication was out of stock than don’t tell me you are able to refill it. I am never going back to this cvs again.

I was put on hold for about 20 minutes. then once i called back, the lady was so rude, and when i said thanks so much, hung up on me. she scoffed the entire time too. just go to walgreens lmao.

Worst pharmacy ever! Always something wrong with the prescriptions or how the insurance is handled. TRAIN your staff please and get it together.

I live at my apartment, thats with in walking.

Very clean, convenient parking, very professional staff helpful!

Super helpful pharmacy.

Good parking, clean and helpful employees.

The policy to not honor physician self written prescriptions for benign drugs is beyond insulting. I’ll take and send my patients business elsewhere.

One of several CVS pharmacies conveniently located throughout Muncie.

5 stars for being the only pharmacy in town (out of about 14) that actually carries my medication, HOWEVER, only 2 stars because the customer service sucks and they take STUPID long to fill prescriptions like it took over 3 hours today!

Just very helpful

Rude. Told me to go to competition. Will never go again.

Sat on hold for one hour that is wrong