Jacob was very patient and took his time in showing us the r ight mattress at the right price.Good experience.

Jacob was very knowledgeable and pleasant. I was not planning on a purchase that day but he made me feel comfortable and didn’t rush me into a decision. Overall great experience. Hoping delivery will be as good.

My experience with mattress firm was a good one....the salesperson Jacob was very friendly and explained and answered all my questions....the beds are coming but from laying on them in the store was great.... keep up the good work

I went into mattress firm to purchase a mattress and my sales woman was so nice attentive and informed with all the mattresses. She spent a good 30 minutes with me telling me the differences between the different mattresses. It wasnt the 1st time Ive used this mattress firm and the others times were also just as pleasant. I would highly recommend this location.

Jacob was great and provided excellent customer service. He was very knowledgeable and provided details when asked.

Very nice staff at this location. My husband and I needed a mattress for a guest. The Young Man who was there on Memorial Day was Awesome. He found us what we needed and we were able to pay here and pick up mattress at Highland store. Very knowledgeable Young Man too.

I like to thank Mike, for displaying professional insight about my visit in the store. He knew just what I had ordered a n the past and made mention of what I was looking for. I didnt tell him just what, but he said I know you were looking for a certain item and he was correct. That made me feel good because he displayed concern. Thank you Mike.

My wife and I came in on 1/2/2021. We had a great experience with the sales manager Christopher Brown. He was very knowledgeable and polite. He never rushed us and he asked some very important questions about our sleeping styles to find the best mattress for us. I was also extremely impressed at the fact that he actually showed us the lowered price mattresses first. After trying out 5 or 6 mattresses we found a great match for us. I am now experiencing the best sleep Ive had in years. Thanks Christopher!!!

Great experience . Erica was extremely knowledgeable and a pleasure to deal with. I strongly suggest if you are looking for a matress call Erica at matress firm

Christopher brown was of great help today, he not only helped me find the mattress that would best suit me, he also informed on the 4 different sleeping cycles, and how they could affect my everyday life. I never knew how much went into choosing a mattress, heck I think I can help someone choose a mattress after everything I learned today! Great service 👏👍

Erica Boger is the bomb. I am simply in love with her. She listens and she had a lot of information on the beds. She all so had enough knowledge to help me pick a bed that is comfortable enough for my wife, who has stage 4 breast, lung, bone, and stomach cancer. She was very friendly and compassionate.

Great experience at this facility. Chris was so helpful in helping me pick the right mattress. Also, knowledgeable about everything mattress and sleep related. Super happy with my experience here.

My salesperson Erica was AWESOME. She was very knowledgeable about the products and helped me make the decision on the one I chose. I’m very satisfied with the customer service. I’m glad that the products were in stock and can’t wait to sleep on my new mattress this weekend!

Erica of the Munster Indiana store were awesome. Erica and Rob let us take our time while we tested the different mattress. They cleaned every surface after we used anything which was very important to me with COVID. Very knowledgeable about all mattress.

Erica was extremely informative and helpful. This is not the first time I shop around for a new mattress but it is the first time I feel like someone listened and provided good feedback to help me make the best choice for myself. Because of such a great experience, I now have 2 other family members who are considering making a purchase at Mattress Firm Munster. Thank you Erica!

Chris was great! Excellent customer service. Excellent recommendations. He gave me plenty of information to help me make an informed choice and educate me about sleep. Thank you!

Let first say I HATE mattress shopping!!!! Erica B made the experience so pleasurable. She didn’t have the mattress in her store for me to try so she called another store to let them know I was heading there to try it!!! Erica have gained a life long customer!!! Mattress Firm give this girl a raise and don’t let her go!!!!

Chris was great from the moment I walked into his store. He is very knowledgeable & not pushy. I got a great deal on my mattress and adjustable base.Thank you Chris

Erica was so amazing and super kind and efficient! Next time any of you all stop by, please go to Erica!!

Excellent customer service. Very informative and thorough and professional. Clean and neat facility. Also helped me get the best bang for my buck. Erica is a Godsend. Made me feel like family.

Very professional the young lady was very nice and quick I was in and out

Very friendly staff! When I told Erica the type of mattress I wanted she knew exactly which one was a good fit for me she was very knowledgeable!

Everything went over well from the showroom to delivery. Roberto McDonough helped and explained everything up front. No surprises! Ty Mattress Firm out of Munster.

Manny is amazing! He helped us find the perfect bed and we cannot wait to have it delivered. Very friendly and knowledgeable - we appreciate it!

From the moment we walked in Christopher Brown greeted us and made us feel at home. He was very knowledgeable and asked us important questions which pointed us in the right direction for the mattress that would be best for us. We would highly recommend visiting Christopher if your in need of a mattress. Looking forward to some comfortable nights of sleep moving forward.

Erica was phenomenal. She’s super knowledgeable and will recommend her. She made the experience awesome.

The process was seamless. Jacob was very helpful in my decision making and the with online transaction. Will definitely shop here for all of my mattress needs.

Edited 06/15Returning sagging Beautyrest due to recal.Associate was accommodating but I am disappointed with Beautyrest and the discomfort of my new sagging mattress. What a hassle!Very pleasant experience, the salesperson had great customer service skills and was knowledgeable of the products. The store was stocked with a variety of selections and clean! After shopping at several local mattress stores this was the best.

Ive bought several items from this store and always the salesperson have always been very helpful and saves me money anytime I decide to purchase an item

We were in recently and bought a king size mattress.We were so very pleased! Chris was an amazing help and great to talk to.They had a good selection to choose from. And the prices were fair. From the mattress itself to delivery fees and so on.Their customer service policies are great! They really took care of us.I would suggest this location to anyone and I would go back anytime we would need another mattress.Thanks!

My experience was the beat I ever had I bout a mattress set an I am excited your salesman was amazing he needs an executive position in the company he was awesome to me an my fiancée we are so happy! Ps GIVE THAT SALESMAN A RAISE!

Not only was Christopher was polite, he knows his stuff! He even helped me out with deciding what bed I needed versus what I wanted. If you decide to pick his brain feel free he can answer every single one of them. I have already got my mother on board with it and now I can not wait!!! Thank you very much for helping me.

Awh man, from the moment we walked in and was greeted by Anita we new we were in the right place. She was extremely helpful and took the time to explain all the mattresses, when she turned on the adjustable base I almost went to sleep.

With the Covid pandemic the store was set up very well with hand sanitizer and social distancing. We required a mask which I liked also. My sales person Bob was very informative and not pushy. Very personable. I am very happy that I visited the store today.

Experience in the store was great. Anita took the time to understand what we needed and match us to the correct bed and firmness.

Met up with Erica and Ron (Dist. manager). They were old school salespersons in that they were sincere, respectful and good communicators. Overall great experience.

I went in to buy a new mattress and had plenty of choices in range. I was able to stay in my budget and find a wonderful new mattress. The salesman was very helpful and informative. Highly recommend this location if you need a new mattress.

I had a great experience with the sales person Chris very knowledgeable

Very knowledgeable and very professional

Anita was fantastic! Very knowledgeable and friendly. I went to this location because of her glowing reviews and she did not disappoint. I can be very picky but she let me take my time. Buying a bed that you will sleep on for years is a big deal and should be treated as such. She made me feel comfortable with my purchase and made the transaction a smooth process. I do think she gave me a good deal as well. Happy customers return, and I know I will.

Chris was very professional, knowledgeable, and made my shopping experience nothing but amazing!

Went inside already knowing pretty much what I wanted but the sales manager was really knowledgeable.Chris Brown. No really, thats his name.

Sales last Erica was very professional and great costumer service

Great customer service from Erica! I felt very informed and didn’t feel rushed to make a purchase. I highly recommend!

Chris was more than awesome. He was very knowledgeable, extremely helpful, and gave us a ton of information on each mattress. He assisted us in finding the perfect mattress for our body types and sleeping needs. He took the time to answer every question and we got exactly what we wanted and needed. Highly recommend seeing him for your bedding needs.

Exceptional customer service. Sales representative was very professional and efficient. Transaction took less than 10 minutes.

Thank you! For your service my delivery was on time.

Representative was helpful but found what I needed elsewhere.

I am writing this report because I have been waiting for a refund I never received for over 4 months or longer I went into the mattress firm to buy a queen size mattress protector this location didnt have the one I requested so I paid for it at this location and then was sent to the location in Schererville to pick up the product .Before I arrive I was online online and saw that it was 39.99 instead of 79.99 asking young man if they could honor that price he told me yes and they would refund me the difference .I filled out the paperwork at the Schererville location and have yet to receive my refund I will be calling tomorrow to inquire about my refund because I just saw this text request about there service and it reminded me that i hadnt received my refund.

My husband and I appreciated our shopping experience in selecting a quality mattress that will support our lumbar and sleep needs. Anita Thompson conducted a very thorough consultation which helped us make a informed decision in our mattress choice. It is refreshing to shop with a company that understands the science of sleep and can offer mattresses and sleep products to improve quality of sleep and well-being. Thank you for the recognition of First Responders!

Great customer service. Second time around purchasing from them & I would go back a third!

We were in and out in a flash with exactly what I wanted/needed!

Very informative staff, friendly not pushy. So far so good with our purchase

They were amazing....

My first encounter was with Darin who was very courteous and informed me about the different types of mattress. My next encounter was with Ms. Anita, who I really appreciate. She made a bad situation into an excellent. Her professionalism and customer service is appreciated and shows that she takes value in her customers. Thank you both Darin and Anita!! I will definitely recommend family and friends to visit.

Very helpful and pleasant. Clean store

Erica was super helpful patient and nice! Highly recommended!

I really appreciate the affordable rates on the mattresses Ive purchased i love the customer service from the manager and i love the product your company sells

Anita is by far the best saleswoman I have ever met. She knows about every mattress in detail and how to help you choose the correct one. Her personality along with her knowledge made my shopping experience worth while. I only suggest to future shoppers if you are looking for a mattress this is the place to shop.

Excellent Customer Service!

Christopher was both knowledgeable and helpful. Made the process quick and painless.

Employee was nice and got my order done within 5 minutes and was very polite.

Anita was very easy to work with. She gave me all the information on various priced mattresses and let me make an informed decision.that my purchase was right for me. I left knowing I made the right purchase for me.

I had Chris, store manager, help me last Tuesday at the location on Calumet Ave. He was extremely educational about your spine, sleeping habits, etc. I thought i needed a stiff very firm bed, and he even let me try out the firmest one they had. Lets just say he warned me and I cant see how ppl would be able to lay on that for 2minutes let alone a good 8 or 9 hours lol. I was so torn between the Sealy and Simmons Beautyrest. My bed will arrive this Sunday and im hoping I made the correct choice. If not, I do have an option of switching it out, between 31days and 100, if its not suitable for me. Just happy he was able to help me in my decision!

The store is clean and it has a lot to chose from. The sales person is very knowledgeable and easy to talk to. I highly recommend it!!

Honestly, Anita knowledge base about sleep & mattresses are beyond amazing! I didnt realize the science & technology behind it until I met her! Customer service & product quality is 2nd to none @ the Mattress Firm in Munster, IN. Thanks again Anita & to all thats reading this review... Stay sleepy my friends!😂😂😂

Jim Ward is an excellent Sales Associate. I was just going in to look but came out with a bed. Jim was very helpful and knowledgeable about all the beds and helped me pick out the right one for me without trying to break the bank. He wasnt pushy like some sales reps can be and in him being a laid back and cool Sales Associate he got the sale. I was only supposed to be in the store for about 20 minutes but stayed 2 hours. The delivery, setup and bed removal took about 15 minutes. Lastly I received a courtesy call from Jim to make sure everything went smoothly.Extremely happy customer!

Neat, courteous, knowledgeable, and very polite

This by far one of the best experiences I’ve ever had buying any furniture. The manager, Anita was extremely knowledgeable and very personable. If you need to purchase a mattress go see Anita in Munster, IN.

Anita was awesome and helped us pick the best mattress for our budget.

I bought my matress Dec 2018. Im now sleeping in hole again. I bought a plush queen size and was told that it would spring back into to shape after sleeping on it. Well needless to say after a couple months, Im now trying not to role off my bed that that paid over a grand for. Im not happy at all. I will say that Anita the manager was very knowledgable, but my bed did not spring back. Now, I have to sleep in a hole until I can afford another new one.

We had a great experience. Jim was a wonderful salesman. He showed us all the available products, but was not pushy. He allowed us to make the decision that was best for us. I highly recommend shopping here when looking for a new bed.

We bought 2 high quality beds for decent prices. I really enjoyed the testing of the beds and learning how sleep affects the body both physically and mentally. Nathan was out sales rep and he rocks!!!

Anitas had fantastic customer service. She worked with me even though I was pretty indecisive. I highly recommend this location.

I had an excellent experience

Anita was fantastic! No pressure, just listened to what I was looking for, and found the best bed for me.

Had to switch msttresses and it wss seamless love my new medium medium firm. Firmwas too bard

This was my first time shopping at Mattress Firm located on Calumet Ave Munster, IN. Alexis was very knowledgeable and helped me with my choice. Thanks again for your help and I look forward to doing more business with you!!!

If you are in need of a new bed I cant think of a better place to buy than Back To Bed. Jim Ward at the Schererville store really took care of us and didnt try any salesman tricks. The bed arrived on time and the delivery drivers were very courteous! They have nothing but high quality beds at great prices. I am a customer for life!

Very helpful people and I got a great mattress for way less than the normal costs. Im very happy to have went to Mattress Firm

Anita and Chris were absolutely wonderful, personal, informative and not pushy at all. I found exactly what Im looking for all thanks to Chriss time and effort!

I L💝VE THIS PLACE !!!! 😄 Not only did I get a great deal, But I had a lot of fun with Anita and Manny Longoria !!! The store is impeccable and the choices were great, not to mention the great prices. I highly recommend this store to anyone in the market for a matress . Thanks Anita and Manny !!! 😄

I purchased a mattress a few months back and Anita was of great assistance. Not only is the mattress good, but her customer service went a long way!

Highly recommend this place! Anita was very patient, helpful and helped me get affordable prices for my mattress.

Very friendly and courteous

Super sweet owner...very understanding and have the proper knowledge to assist you in your decision.

Had great service and a very great price from Rashaad. I highly recommend buying from here! Ask for Rashaad he gave us a free upgrade!!!!

Cool manager, delivery cost too much

Anita was very kind and friendly, negotiated well with me. Thanks