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Lactalis American Group, Inc.
4912 E Franklin Rd, Nampa, ID 83687, United States
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Lactalis American Group, Inc.
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Ig
Review №1

Read a lot of reviews about this place and expected to wait here for 6-7 hours, but I was surprised!Appointment 04:15 a.m.Check in 11 p.m. (5hrs before appointment)check out 01:00 a.m.I would say 2-3 hours, with driving to truck stop to purchase 1 more load lock( need 3).Pretty good, staff is friendly and helpful.

BK
Review №2

Estimate time to get loaded.........Between 10 and 15 hours........Good luck everybody........Short with people in all shift.

Am
Review №3

A company focused on upward growth with the ability to move up quickly into jobs paying over $20/hr. Affordable benefits package with $250 medical deductible. Company paid 5% 401k plus a match. First year employees receive 3 weeks vacation. Good Company!

Co
Review №4

I give 4 stars because we all can improve at everything we do. Ive read the previous reviews. I do believe that the attitude we have can go a long ways in determining the experience we have with others.I was told by night security (very nice lady) that this facility has been understaffed since COVID. People dont want to work. They have a very hard time finding workers despite the pay being higher and benefits. 350 people working here when they should have 700. Everything is running behind.Go inside the guard shack to check in. Take your ID. She took the time to orient me on where to drive. FOLLOW THE DRIVING INSTRUCTIONS. Before you check in at S/R (between North and South docks), park against the fence. Check in. Get door. Very tight to U-turn. Plenty of room to back into your door. Once loaded, stay in truck. No where to park without being in someones way. Get your papers and exit accordingly.I had an 0830 appt. Its 0930 and I have my papers and hitting the road. In fairness, this was my second stop of a 2 picker. Maybe I just got them on a good day.Varying COVID policies at places are irritating but we have to live with it for now. GOOD LUCK! I hope you have a great experience and dont become a casualty.

Aa
Review №5

Slow and rude. Was here before my appointment time. Checked in was told to park by the fence someone would come get me when they have a door. There are 5 doors open. So far its been 2 hours after my appointment went in to use restroom. Have my 13 year old daughter with me I was standing outside of the restroom door and Karen of the office told me I had to go outside and wait for her there. Now with me being parked by the fence I feel Im in the way of other drivers. Sorry to other drivers this is where they had me go. Hope I dont have to come back here again.

Na
Review №6

Read the reviews and I was prepared for the worst. Well the security guard was very nice, the shipping/receiving lady might require understanding on your part: the docks are a challenge if your a new driver. For me they were a challenge but doable. I was unloaded in 1hr. Very amazing.Great experience!

XM
Review №7

Good for truck drivers. But parking lot is getting full with employees personal cars. I’m sure a truck will smash the be soon. Must employees are nice when checking in.

Ab
Review №8

If you are picking up a load at this location, expect a minimum delay of three hours. Do not expect anything less of a delay. They claim to be under staffed. And they have limited parking for staged trucks directly in front of loading docks.Once on a dock, they do load quickly, but the delay prior to dock assignment is unacceptable

TR
Review №9

Slow rude two hrs. Passed my appointment time and still no door!! Cant park on the property. Checked in 10 hrs. Early doesnt help. Have to stand behind the red line and yell through a little window your info.

Ca
Review №10

I run on a dedicated fleet from here, and the security & office staff are great!! Our preloaded trailers have been loaded a little late due to being temporarily understaffed due to Covid, but we do get compensated for wait time. All we need now is more people to go back to work!! Anyone who lives in the Nampa area please come work for Lactalis! They need you, and itll keep me hauling the cheese!! :-)

Su
Review №11

Don’t come here, unless u wanna waste your whole day. Wish this warehouse get closed forever.

Al
Review №12

Wisconsin cheeses are the best and they know how to treat their people and public and actually do tours instead of taking it away This cheese factory sucks

Tr
Review №13

Very nice staff, but only 14 hour detention, I was hoping for more !Just call me EZ money 😂

Je
Review №14

Very nice people from the guard to shipping office loading was a little slow 3hrs but it was Sunday and I think they had a skeleton crew

Is
Review №15

Drivers & Dispatchers be aware before picking up a load from this facility.Load pick up appt time was 4 AM & driver checked out at 2 PM.When our driver checked in the clerk said he might not be loaded till the next day.Make sure you aware that is it not a easy in & easy out place to get loaded. It was a nightmare to even get someone on the phone at the warehouse to ask someone on a rough idea what time the load will be ready and loaded.

No
Review №16

I live and work in area around Lactalis in Nampa, Idaho. There are days, regardless of season, that you cant be outside without the permeating stench leaching into the fabric of everyday activities. How Canyon Cty. and the city of Nampa allow this company to operate without scrubbers to mitigate the gag-inducing stench is beyond me....oh wait, I get it, its simple; its money and the people in power dont live or work in the area. Money, money, money. Effoff.

Ma
Review №17

Gaurd shack people are nice. The check in gals are rude and lazy.

Al
Review №18

If youre picking up, prepare yourself to get your portion of deeps**t. 21 hours before they gave me a door. And they kept on telling me it wouldnt be long. I was on time with appt.

Va
Review №19

Second time here at the company . Appointmentat 10 get loade at 1 am. Stay away

Ja
Review №20

We live right behind the cheese factory. Terrible lights, I think some modifications can be done to remedy. The smell is not bad at all like the local myths thinks it is. And it is always really quiet throughout the weekend. Not a bad factory to have so close to neighborhoods.

St
Review №21

8 am appoint and checked in at 7:30 am and lady says it can take up to 4 hours to unload ?? It’s been 5 hours 😡and I haven’t got bad customer service like everyone’s saying and guard was ok with me but let’s see how this goes 😬

Ch
Review №22

Dont pickup or receive here. You may be on time for the appointment but they wont. Its not covid related. Place is extremely miss managed. Rude security and extremely rude office. Been in business for many years this is the worst of the worst.

Ch
Review №23

What a dumpster fire. Do not recommend.

Ca
Review №24

Im just gona leave a 1 star review- place is very unprofessional- has been that way for over 20 years- a family member was the plant superintendent for over 10 years he would agree this place is a joke

Gr
Review №25

Nobody doing nothing. I am loading 4 h. Lunch is 2 h ???6 person writing bill of load !!??

Mi
Review №26

One of the worst place To load !One star is too many.Been sitting for two days waiting to get loaded

Lu
Review №27

Why would they schedule appointments, if they dont even have the product? Be ready to do your 10 hr reset. 👎👎👎

Jo
Review №28

Theres some bad reviews on here but my experience was good. 4 hours to unload but this is reefer🤷‍♂️ totally normal. Gate guard and office persons were nice to me. No problems👍

Ki
Review №29

Hate getting loaded at this place. Horrible customer service and everything takes FOREVER.

Jo
Review №30

Unbelivable they make you wait forever! They dont care about drivers and at this point they dont care about there customers either cause cant make the appt in the morning now!

Ne
Review №31

I like working there Mass packing department but I really like to move up to cutting rap thats a cutter they pay a little more!? Its a good company to work for but I understand that short of people everywhere!!?

HU
Review №32

Please don’t waste your time, always behind and takes for ever to load if you will ever load at all or you need 34hr restart

Ja
Review №33

Very slow loading,limited parking,not trucker friendly. 6-7 hours to load .

Eh
Review №34

Took FOREVER to get a door, but quick unload once I finally got in one, blindside back in, but Ive had much harder places, no overnight parking that I know of, but truckstops close by at exits 36 (very small) 35 and 2 at exit 29

ag
Review №35

Worst place to deliver 18 hours and still waitingI will say that in 15 years this is by far worst place to deliver

Dw
Review №36

Construction has the originally truck entrance close.ps no more trafic circle. Go past old entrance pull into pull out area and exit .now a exit and and entrance.talk to guard.great instructions.if drop and hook go to dirt yard.drop trailor go to check in door.same if not drop and hook.easy backing hardest part finding out old gate is under constrution.scale at maverick easier and closer plenty of room.

Am
Review №37

That place makes you work the hrs they want not caring about your family or kids. A lot of people have had hand problems from working their.

Ma
Review №38

I’m not sure where all the complaints are coming from. I loaded here the other day and had no problems at all. Everyone was Pleasent to deal with. A little bit of a wait to get loaded by about an hour. Which I consider decent time. Not to mention I was an hour late for my so called appointment. To find out it was actually supposed to be loaded two days earlier. Guess like any where it’s hot and miss.

Ge
Review №39

Got here at 900 for a 1000 appointment. It’s now 14:45! Still no door 🤦‍♂️ never coming back here again!!!!

ke
Review №40

Slow dnt come here 7 hours plus to get loaded.

St
Review №41

First time drivers, have ID ready to scan, pull up to gate, press intercom button talk to security, scan ID, enter facility, park on left against fence, walk up ramp Ans check in. Exit to the right.

Bo
Review №42

Arrived at 145pm. It is 11pm now, still loading. No way I can make delivery on time for next day. Smh no respect for drivers and their schedule. I wish we could punish this place by not grabbing loads for a month so they can learn the lesson of how valuable truckers are to their ridiculously slow business! Negative 5 stars.

Gr
Review №43

ALL shippers/receivers get one star when they deny drivers use of the restroom. Wont be surprised if this place gets shut down because drivers with a medical condition are forced to relieve themselves behind their cab due to this stupidity. Treat us like animals, we will do like animals.

Ky
Review №44

Always takes a long time to get loaded. Owners are out of New York and are very strict.

Ke
Review №45

Checked in for a 8am appointment. They called me for a door 23 hours later.

Ed
Review №46

Well if your picking up bulk creme just run away they will take 4 + hours to load you with know reason why

IL
Review №47

Update : this place used to be better! Four to six hours to get loaded.P.S: I know no one cares about our trucks, but can someone fix the driveway? Im pretty sure this company could afford it.Update:Try to avoid this place, 10-12 hours to load the truck is becoming kind of normal.I most likely wont send any of my trucks here, unless theyll become more organized

Ro
Review №48

Getting loaded here with a semi truck can take as long as 16 hrs for us

Jo
Review №49

Unfortunately im also giving 1* for the time that lost for being loaded.Appt for 1 pm, i came at 12:30 pm - left at 8:30 pm.

Bi
Review №50

Very slow to load. Not sure why. It befuddles me. Got here originally at 10am for a 12pm appt. They had me park across the street. So I came back at 11:40am. Been in the dock for over 3 hrs and counting.

Bo
Review №51

1 Star for me, no on site parking. Turn around is not a real turn around and a bit tight, they asked me to go park down the street but the day I did, the City was putting up No Truck Parking signs. Avoid this place if you get annoyed easily or demand a better rate for the headache.

Ri
Review №52

13:45 appointment at a door at 13:30. 16:10 and finally got a red light. We’ll see how long it actually takes to load now.30 minutes and I have 2 pallets on.I think they are boxing and palletizing it as they load it. What’s the point of scheduling an appointment if the product isn’t even ready for you???!!!Don’t show up early. Can park on the street to the west next to the rice field but will have to back into the driveway half way down to get turned around the right direction unless you want to go off road into the ruts and mud at the end of the road.

Bi
Review №53

Appointment was 4pm now almost 13 hours waiting they said load still not ready

Ja
Review №54

Will not be back to this location, the staff here were rude and refused to recognize my medical exemption for not wearing a mask as well as demanded I tell them why I should not have to wear a mask.

Bi
Review №55

Brendan is a rude person

vs
Review №56

Slow. On average 5hrs here after appointment time

St
Review №57

Security at front gate was very friendly and hopeful.

Pa
Review №58

Your just another number to them they don’t care about your or your well being.

To
Review №59

Slow, got there at 3pm appt was for 5pm got out at 10:15pm

Ke
Review №60

Dont go there. Dangerous way to get in right now and they lie to you.

Je
Review №61

Yea, no services or anything. Rude, confused, unorganized. Skip this place if you have the chance. It’s nothing but a time waster.Edit, overweight, told them I would be. They don’t care. No respect at all. DO NOT TAKE LOADS FROM HERE!!

An
Review №62

I am giving one star to the security. Extremely rude woman work for them. I mentioned this to the shipping department people, who are very nice most of the time, and the lady in shipping sad that I am not the first one who has negative experience with the security. I do not know what the security ladys name, but she was working on 12/9/2019 at 9:15pm

Ch
Review №63

Disrespectful staff in HR. Interviewed for an HR spot and never even received a yes or a no. Just silence. Even after phone calls. No respect for applicants and their staff in general.

Ja
Review №64

Arrived at 1330 for a 1500 appointment. Told to come back at 1500. Back at 1445, put in a door at 2000, unloaded with bills in hand at 0030. Absolutely unprofessional

Wa
Review №65

Takes forever been here almost 26 hrs and still waiting for paperwork for past 2 hours never come here...

Bo
Review №66

Nice security, nice lady at the shipping office, got loaded in 2.5h

Ja
Review №67

Security woman receives no stars. Very rude and thinks she knows it all. Otherwise, this place is great.

Mi
Review №68

Average cheese nothing special but nothing bad either. Just not impressed.

Sl
Review №69

Overnight parcking yes, treasure waley way

Do
Review №70

Terrible. Older female in shipping office very rude, again! Makes it very unpleasant t o work here. Site is filthy, muddy.

Mi
Review №71

No one answers phone when call to see if order is ready! Not good.

GU
Review №72

Great place to work and people are great

Al
Review №73

No place to stage

Ja
Review №74

Unloader was polite, along with one employee who was on his break. Thats the only positive thing experienced at this facility.

Al
Review №75

Worst place for pickup or delivery. I have been at gate 5-10 min early and they will not take me for some reason. Today, I was delivering and was 10 min late because I was waiting for another truck to check in and they would not take me to get unloaded.

Ja
Review №76

I hate coming here to load my truck is always 3 4 or 5 hours late getting loaded a very unorganized company and the office Personnel is rude

we
Review №77

Total absolute chaos

He
Review №78

The place took forever to load and had no facilities and almost as bad as amerigold

IO
Review №79

Your trailer should be super clean, 2 hours pickup and 1hours waiting on the billsMilitary facilitie.Ladies from the office are very rude.Security was nice

Va
Review №80

Hi,Im a truck driver and once i came for pick up load on this company,security guard was not nice with me,screaming,and angry talking for some reason,and second think i wait loading process 18 hours which is impossible..Strongly not recommended for truckers..Im not satisfied with service.

V
Review №81

No overnight parking on the yard, but some room on the shoulders maybe you can park your truck for couple hours or so no sighn “no parking “on sides of the street ... very clean restroom inside if you check in...loaded in 1 hour.

N
Review №82

Security Rude a.... mofo and a B.No manners !

Ra
Review №83

Very rude and lazy people starting from the security and shipping-receiving ending to the last loader. Absolutely bad manners. This is not the way of making business.

Mi
Review №84

Loaded within an hour. Currently sitting here two hours waiting on paperwork. Never booking a load or coming here again. They are too good to even talk to us you have a bunch of speakers and a phone to talk through. FU guys

Ka
Review №85

Appt time was 4pm. Got me in at 1:45 and was loaded with paperwork by 4:30. Staff was nice.

Da
Review №86

Whats the point of having appt times of you arent going to keep them? Place is always a joke to come to.

Na
Review №87

I went to pick up a load from this place. They are Very oppressive towards people with disabilities with their mask policy. I served 8 years in military, never seen anything like this.

Ex
Review №88

Customers not allowed to use restroom.😂👎👎 . I dont recommend. Plus if you send a driver to pick up a load . You will be wasting your resources.Cant get any worse than this, the company Shipping and receiving dept were a control freak behave like a psychopath. This company is so petty. so ridiculous. Not mention drivers arent allowed to use the restroom.

Ka
Review №89

Never ever pay contractors on time ever,ever,ever never we are struggling to pay bills and they just get richer. Should be put out of America NOW!!!! Poor products

Ta
Review №90

Worst facility ever and nobody deserves to be here 😡

Li
Review №91

A decent place to work, pretty good wages, and very good benefits.

Ar
Review №92

Good Service

Sa
Review №93

24 hours get loaded

El
Review №94

The gate person was rude and ignorant

Ni
Review №95

Nice people, fast loading. Thanks

Wi
Review №96

Stay away if you dont need to be here...Danger, Danger

Br
Review №97

If you have load ALREADY on trailer, do NOT be OVERweight. They will NOT touch/ADJUST any OTHER freight.Had to drive 2 hours to have load adjusted AND DOT ticket ON THE WAY!

ka
Review №98

GOOD business

Ad
Review №99

Slow loading and unloading.

Ma
Review №100

Quick load

Information
40 Photos
100 Comments
2.4 Rating
  • Address:4912 E Franklin Rd, Nampa, ID 83687, United States
  • Site:http://lactalisamericangroup.com/
  • Phone:+1 877-522-8254
Categories
  • Cheese shop
  • Dairy
  • Dairy supplier
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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