Excellent experience at Gerald Auto Group. I really wanted the new Subaru Outback Wilderness edition which is extremely difficult to find right now due to supply issues, but to make it even more difficult I had to have it in white with specific options. They looked at the inventories of their partner dealerships and located one. My salesperson went to pick it up and drive it back same-day. I returned later that evening to complete the purchase. Again, excellent experience. I would recommend and will return.

Great person at the front desk Maria. Ask for Jessica as your sales person.

See Q aka Quentin Stanley ! Tell him Rob aka DR.BASE sent you! He will know!I was upside down on my car and was able to get a deal done with out any BS... Straight to the point and not your typical car salesman. I got myself a brand new 2021 Kia Seltos and i absolutely love it!Thank you, Q!🙌🙌🙌🙌🙌

Gerald Kia is the best place I have gone to purchase an auto. Jessica Johnson the best seller!

Very nice sales lady, Maria! Great place! Very welcoming! Not pushing at all!

Deceptive advertising practicing...I highly do not recommend. Terrible buying experience.

Highly recommend.. great staff, non pushy

Jesse was very helpful and friendly. He talked us through the car buying experience and was very personable. Would definitely recommend to a friend!!!

A really good experience. Great people, great service, very helpful & accommodating. Did my first lease deal here last week. So far, so good! Will definitely recommend/refer.

Friendly staff pointed me in the correct direction right away

Took my wifes car in for annual servicing and was done in 45 minutes. Great staff.

I have now bought 4 cars there. Not your run of the mill sales staff. Easy to work with and i felt i got a good deal. Thanks Brian Murphy. Love the 2021 Sorento. And only Gerald KIA gives a lifetime power train warranty.

Teresa at service desk is so nice. That it makes it great to come back and ask any questions. Always with a smile.

Quality service people and great car less trouble on and off the road and easy to maintaining the car.......

Quality service. Not cheap, but quality. Nice waiting lounge. Good WiFi.

Very rude in speaking to the customer in a polite way

We picked up a nail in our tire on a trip Saturday. Called Steve Hammerquist right away and he got us in first thing Monday to repair the tire!!Gerald Kia of Naperville is the best!!!

Have bought and serviced two cars with this dealership. Always a pleasure to deal with the service team. Wonderful waiting room.

Parts has problems, cant seem to look up right parts then when you return them they charge you again instead of crediting your account! Got charged 4 times for the same part I returned! Overr $1700.00 dollars,honest mistake?

Great subaru dealer. Purchased our outback here a few years ago and its a pleasure to come back here for service. The waiting area is very large, always clean, and has coffee, beverages, and snacks that are always well stocked.

Go with mi boss. buy new forester suv. the salesman realy good people

Leo is the man!Blessings man . Thanks for all your help

Great service and free Happy Hour drinks and snacks

Gerald Kia Service department is hands down the best around. Setting up an appointment was simple. Customer Service cant be beat.

Very helpful staff, looking forward to doing business in near future.

Awesome dealership. Employees are all knowledgeable and helpful. Theresa in service is awesome and you cannot best my salesman, Johnny Cook.

My wife and I had been interested in an Outback for quite some time but had never looked at them. On the spur of the moment, we decided to visit Gerald Subaru. We were greeted by Leo Lopez. We found Leo to be very friendly, courteous, professional and knowledgeable. We glanced at a couple of new Outbacks but quickly realized that the package we wanted was way more than we were willing to spend so I asked Leo what he had in the way of 2 or 3 year old Outbacks. He located a beautiful 2016 Outback 2.5i Limited on the lot. This vehicle was low mileage, very well maintained and had every bell and whistle available on a 2016 Outback, and it had the color scheme we like. We went for a test drive and decided it was the vehicle for us. We looked at the numbers and Leo worked hard to get the price where we wanted to be, so we closed the deal! Working with Leo and the entire team at Gerald was a total pleasure. I highly recommend you contact Leo the next time you are in the market for a vehicle. He wont disappoint! I know we will be going back when the time comes.

Awesome place and the staff is very helpful.

Nice to see my customer service people back at kia

Sales person Mo was very nice, worked to get me what I wanted.

Place was ok just not having good experience with KIA.

Good service

They treat their customers extremely well, before, during and after vehicle purchase. Honest and direct, willing to follow up and go the extra mile for customer satisfaction. From a family who has owned 6 Subarus, all purchased from Gerald, with relationship going back 20 years.

Nice Waiting Area, pleasant, knowledgeable sales. Price of loaded SOUL is more than Corolla SE, or HR-V Sport. Lots of cargo space though. Their mobile service program is first in its class.

Jr is the man. Helpful staff and good inventory

Added dealer installed items onto my car without my approval to the tune of $2000. I did get $1000 back after contacting Kia. If your purchasing a hybrid at any dealership be aware that the advertised mpg is only during warm weather conditions. In cold winter weather like we have in Chicago you lose 10 to 15 mpg.

Mohamed and John Smith are amazing! They took very good care of us and how loyal our family is with Kia. I would recommend this location to all my family and friends. Thanks KIA in Naperville

This Gerald KIA of Naperville is our favorite dealer and John Smith is our most favorite sales guy (now Finance Mgr) we know.  He did a wonderful job in the no pressure sales and bent over backwards to insure everything has gone as promised.  We have bought four cars under John Smith, with the last two being a 2019 Sportage and 2019 Soul in March, 2019.  John was great throughout the process and all followup, same as in prior purchases of a 2014 and 2016 Optima.  Keep up the great work and we will continue work with you at KIA. We consider John a friend and appreciate him a great person and would recommend him for anything. Thanks. Sincerely, Steve and Pat St.Clair

If youre looking for the best deal based on your pockets always ask for Johnny Cook, he will take care of you in the most professional way so you get what youre looking for with the best pricing.

Its an okay car dealership and their new facility is really nice and the staff is typical friendly but not always as knowledgeable as one would hope. I am sure their mechanics are fine, although, I once found that an air intake hose hasnt been attached properly. Otherwise, their waiting room is comfortable and they offer coffee, tea and some snacks.

Deceptive practices while in the finance department .. Lyle is not to be trusted. Mostly everything just comes out of his mouth is a lie....

Our buying experience was ruined when we went to pickup the car we ordered and were surprised with a mystery accessory fee of almost $2k. The fee couldnt be explained except by pure greed. We had to waste 3 hours there waiting for them to remove and honor their advertised interest rates.

Great service, wide selections, very knowledgeable. Never once did I feel pressured to buy.

Great service. Friendly atmosphere

Friendly and great service! Always try to get you out quickly and safely!

I give Gearld 3 stars for giving my friend a good deal but keeping us there for 8+ hours was ridiculous! They werent busy it was if we had to stay because we didnt pay more. One manager said all we had to do is say yes? Really? I replied, all we had to do is say bite me. Worst car buying experience ever!

Great customer service! Love that my car gets washed!

Great experience!!! Extremely helpful staff. Not pushy at all and everyone went out of their way to accommodate our needs.

We bought our car there. We feel like we got a better price by doing it over the internet. Now I go there to buy oil filters because I like to change my own oil. The little service that our car has had in the two years weve owned it, has been executed properly so we have no problems with them in any sense.

Greg Brown was our salesman. Even amid the lockdown, he guided us seamlessly to a new car that is perfect for us.

Not helpful at all

The entire staff at the Gerald Auto Group were Very Professional. They all are a CLASS Act. Me and my wife really enjoyed going there.

Friendly staff... efficient service

The service area & the people who works in it are really nice people.

Beware of this dealership, they took advantage of my daughter by selling her a 2017 Subaru impreza with over 88,000 miles and convinced her with a lifetime engine warranty. They are overpriced and only worry about making money, they dont care about customers. Manager was suppose to call me and discuss what his salesman has done. They sell used car for a price of a new car which was unfair. I advise buyers to shop around and compare prices before going to this dealership.

Nice facility. Nice enough people. Nothing too special in my opinion.

Great sales staff, great car selection, great service staff and a well arranged customer waiting area with a quiet room on the side (nice touch).

I was there for oil change. Very friendly staff. Reasonable price. The only problem I had that they trying to upsale,Like you need cabin filter and also they put sticker to come back in 3000 miles, which is not true according to the manual 7500 miles oil change, but this is business

Went to buy a sportage suv and everyone was very helpful.The sales girl was very nice as was the manager got a good deal for the car.I was pleasantly surpriced as to how nice the Kia sportage is...test drive it ...i recomend it!!!

Salesman Jeff Calhoun was very helpful and made the experience of buying a car comfortable. Warning though. Take your tradein to Carmax for a much better deal.

Love Their Snack Station. Love Their Service Dept.

Sales Team was great!

Friendly professional service. Bought car.

Service department is friendly and quick

Freda Williams was great told her what I wanted and she got right on it

Awesome dealership

Great service team but poor sales team.

Horribly disappointing. More like visiting a carnival than a respectable dealership. Quoted me MSRP to start with and $3200 below another dealer for my trade inThen they got angry when I told them they were not be straightforward and honest.I thought this type of behavior was long gone.

Fantastic place new building with a comfortable waiting lounge.

Definitely an above average dealership.

Great/Very accomadating internet sales manager, very thorough showroom sales person (Ricardo), and the showroom as well as the service department are clean and bright, a very pleasant dealership to be... well, make a long story short, I ended up buying my daughters car from them. 👍

Sales people and finance manager were too pushy, and kept me there longer than I wanted. Otherwise it seems like a good dealership.

Great sales team, not pushy and helped my wife find just what she wanted.

Good guy. Good deal

Good service and fair prices... Nice place to do business!

Excellent customer service and friendly

Take good care of my car.

Prices are higher than other Kia dealers

New building with nice service area.

Great service.

Wasnt able to make a deal but they were nice

Not pushy at all and very informative.

Very customer oriented. Especially Dave

Very good dealership

Didnt have a good experience at all.

Dealership demands your insurance card but wont tell you why. Its so if theres an accident that can charge you. Very deceitful. Prices are WAY high on both used and new cars.

Goof deal, nice people, ask john Smith best thing wife is happy

Great experience

Always nice and friendly!

Dealership where they can take your hints.

Changed from 1 star to 3. It took 5 visits to fix a problem, but they did finally fix it.

Sales people were very friendly here. Just didnt have any stock on the vehicle I wanted to buy

Fantastic, friendly staff

See Jon r smith the miracle worker

Fair and efficient

Comfortable waiting room

Lifetime warranty.... Nuff said

Nice discount on parts.

Excellent service!

Friendly staff and aggressive discounts on new vehicles.