The district manager Jennifer is an amazing woman that does anything in her power to make customers happy. Thank you very much Jennifer for the great experience!

I came 2 separate times to asks a few simple questions about the warranty on my ring, and to talk about my options for repairs, etc.The woman I spoke to was the same both times. She has TERRIBLE customer service, and is just so blatantly rude. She was acting like the questions I had were not important. she was belittling me and telling me I should already know these questions. I had simple questions both times, and she made me feel dumb. My wedding and my rings are very happy and important times in my life. I walked out of there very sad and uncomfortable. They need better staff, or at least hire someone who will smile for god sake

I have found them to have some of the best st s good price

I had a terrible experience with this Zales. I got engaged January 18th and brought the ring to be resized the same day. We were told it would take 2-2 1/2 weeks (since they had to send it to a vendor to be resized), but it would be ready by February 3rd.On Wednesday February 3rd, my fiancé called to see if the ring was ready since we had received no updates, and they told us it wasnt ready but they would call us a soon as it was.By the following Monday, we still had heard nothing, so we called back for an update. My fiancé spoke to the store manager, Irene, who told us that the ring was in the first batch of jewelry to go to a new vendor, and the vendor was unresponsive (not replying to phone calls or emails). She did not know the status of the ring and could not get in touch with the vendor (which was extremely concerning), and said she would call us back with an update.The next day, still no update and no one answered when we called the store, so we contacted the corporate number, which had no additional info, but also said they would get back to us with an update. By Friday, we had heard nothing from the store OR corporate. We called again, and they still did not know the status of the ring.Finally, on the following Monday, when we called the corporate number again they told us the ring had been sent back to the store by the vendor and would be there soon, and ended up being ready to be picked up Tuesday.Aside from the fact that the resizing took 2 weeks longer than the longest possible timeframe we were given, the lack of communication made this an extremely frustrating process. The focus of our engagement became the status (or lack there of) of the ring, rather than just enjoying such an exciting time. No one reached out to us with updates, and we had to call to find out any information, even when promised we would be contacted. Not to mention the associate was quite rude when I went to pick up the ring.I would NOT recommend utilizing the ring resizing and repair service, and I will NOT be going to this Zales ever again.

I always have a great experience at this particular location. The staff is very kind and extremely helpful. The manager at this location, Rob I have been working with for years with all of mine & my hubbys jewelry purchases.

This place is terrible. I have to bring my engagement there to get inspected and it has had diamonds missing twice. The first time they sent it off and the band snapped within 3 days of me having it back. This most recent time, we are in the midst of covid and I live in MA so I am trying to contact them about getting my ring since there are now travel restrictions. I have called the store about 20 times at all different hours of the day and it has just rang and rang and no one picks up! I guess I’m not getting my ring until covid is over. I will be traveling a longer distance to get to a different Zales next time my ring needs to be inspected and not bringing it back to this store because this service is just completely awful.

After one of my rings snapped, I called the store to see if they can help. I spoke to Robert and he assured me that when I went to the store, we could see what could be done in fixing my ring. Went to the store asked for him and he helped me right away! He was kind & understanding! He fixed my ring situation and I walked out happy and satisfied!

I had such a fantastic associate Robert, he was so friendly and made me feel really comfortable. I was hesitant after visiting other Zales where the associates were very pushy. He completely put me at ease, answered all my questions and spent a lot of time helping me and my fiancé. I couldnt recommend him enough.

Love this place!! I will only buy jewelry from this store. Nothing but great service and employees who genuinely take an interest in what you are looking for. Great quality jewelry as well! I can’t say enough about this place!

My first Zales experience will definitely not be my last, as Robert did a great job helping me with the item I wanted to purchase. He was kind and considerate even when another customer kept interrupting and asking him to help them while I had already waited patiently. Thank you for making my experience at Zales a great one! Glad to see great customer service still exists...I will be back!

Admittedly, my first experience with Zales was not a good one. I used to buy all of my jewelry from Beldens but they had recently closed. I was looking for a certain Vera Wang ring that I could no longer get through Beldens but Zales had it. Only problem was it was not in stock at this location. So my first experience trying to GET this ring was absolutely terrible over the phone. I decided to stop in a couple of weeks later and look in person to see what they had in stock. That is when I met Robert. Robert did a fantastic job helping me get this ring. I knew the closest place that had the ring in stock was in CT. I thought about driving down there and just getting the ring myself but Robert got the ring up to Nashua. Then suddenly the ring became available online which was even BETTER because I could have it sized appropriately. So again, I have to say that Robert went above and beyond to help me have this ring I have been chasing for months and months. It fits well and I enjoy looking at it every single day.

Bought an engagement ring and wedding bands here. Most of the staff was incredibly friendly and knowledgeable. My fiancé and I found an engagement ring she loves and the entire time we didnt feel like we were being pressured to buy anything. We had been to several other jewelry stores before Zales and for the most part staff was incredibly pushy. The friendly, pressure-free staff at Zales has made both of us life-long customers.

Great experience.

The guy was far more interested in helping the customers behind us. Went there to see if we could replace a broken ring he said he put it in the system and he will be expecting a call to get an answer. Three weeks later still no call.

THE WORST EXPERIENCE I HAVE EVER HAD AT ANY RETAIL STORE!!!!Long post, but this is my story. I sent it to corporate and havent heard a peep in over a month.Robert Carlson the manager was helping us through the process of getting our wedding bands. We picked out a ring for my husband and Robert put the ring on my new Zales charge card (which I never received in the mail). We then went on to try on the ring I had selected online and we werent exactly satisfied with the way it looked. So, Robert recommended having a custom ring made. We were a little skeptical letting my engagement band go for three weeks, but Robert assured us that we would have it back before Christmas, and it was very possible to have the wedding band for the ceremony. So, we send my ring off to get a custom mold made, even though the price was very steep.I get home and I receive an email that the payment was declined on my husband’s ring. Robert had input the wrong address during payment and that caused it to decline. I called the store back and a woman on the phone informed me that I would need to return to the store to reorder the ring. Now we are driving 30 minutes back up to the mall we were at yesterday to reorder the ring. I would have reordered it online, but Robert had given us a discount in the store so it looked like we had no choice.We tell him we are disappointed, and it worries me because these are the people handling my engagement ring, but he tries to assure us that everything will be fine.Now my wedding date was January 18, 2019 and on December 23rd I receive a call that my engagement ring was returned to the store from the manufacturer who was casting a mold. We go in to see Robert, he informs us that we should receive the wedding ring in mid-January.I see online that the final date on the ring was February 17th so I call the store on January 16th to see if there was any progress made, and a young lady who answered the phone investigates my order and informs me that Robert was away and that there was a problem with the ring. At the time it was 2 days before my wedding and I just didnt care. We have the wedding, go on our honeymoon, and when we get back I figured it would be a good idea to give the store a call since I hadnt heard anything since January 16th. I call on February 14th and talk to Robert who instantly asks me where we left things off. I tell him I found out that we wouldnt have the rings in time for the wedding, but thats where things were left. His next question was, “Did anyone call us?” He apologizes and informs us that we need to come back with the engagement ring for them to send out to have a them take more pictures. But it’s almost like they thought we would just forget about it. I understand this was probably a problem split between the manager and the manufacturer, but I would have appreciated some transparency. I understand not everything goes smoothly but I would never expect for your company to act like a child who has done something wrong and they just hide and pretend it didnt happen. My biggest question is what the hell did they do for three weeks with my engagement band and still don’t have the correct measurements? Why do they need photos of it when it is a ring that you carry in stock online? When I asked Robert why he couldn’t just send one of those rings to the manufacturer to use when making the mold. He told me since it was an online only ring, he couldn’t send it. Aren’t you the company that sells the ring? And you don’t have the specs for it that you could send out to the manufacturer? WHAT THE HELL!!But now after having a beautiful wedding without my custom band I dont think it’s necessary to pay $1400 for a plain platinum band with no diamonds in it. Especially since we had issues with the most uncomplicated things like payment and processing an order. I just don’t understand the thought process behind what happened in my circumstance. With a little bit of honesty and communication I would still be interested in spending my hard-earned money on your jewelry.

Bought my engagement ring for my fiance and other nice jewelry, polite people friendly atmosphere

Excellent service always treated us very well And always cleaned our jewelry as we waited for looking at other stuff

Very knowledgeable and helpful people. Great service.

Flimsy rings, bad customer service