My experience was a very positive one. Arriving from Crystal Falls in not enough time to complete all that is necessary to purchase a new vehicle, Garrett did the best that he could to get done what we could. I returned a few days later and the purchase process was pleasant and easy. Garrett was easy going and fun to deal with. All staff were courteous and helpful. Garrett has followed up several times asking how things were going with my vehicle and has stated many times that hes available for questions or help of any kind. My car has completed its first road trip to Kentucky and was a pleasure to drive. I have named him Scooter. Thank you Garrett and all at Bergstrom!!

Bought a newer vehicle from them a few months ago. James Dix is hands down the best person Ive ever had the experience of buying a car with. He was not pushy at all but very invested making sure I had all the options I could ask for and a large selection of vehicles to choose from. He made the process very simple yet made sure I understood every step. A little later down the road, I ran into some troubles, James and the Bergstrom team went above and beyond to ensure that I was taken care of and showed that they valued my concerns as well as my business. This was very refreshing after having bad experiences with some smaller dealerships in the area. I will highly recommend everyone and anyone to shop here, and make sure you ask for James Dix. ⭐ ⭐⭐⭐⭐ all the way. Will not be buying vehicles ftom anywhere else. You guys earned my business for life.

Pete was great! Got my car through for an oil change and tire rotation in under the estimated time. My washer fluid was very empty and he made sure it was filled. Also informed me that I could stop in anytime to have that topped off and my tire pressure checked! All with a smile!

I decided I wanted a new car and the salesman, Vince, had helped me find the perfect car within a day! Thank you for a stress free car buying experience. And thank you to all the employees and both Neenah GM and Oshkosh Kia for taking good care of my car!

I worked with Matt Ihde out of the Neenah location and couldnt be more impressed. Great personality and answered all my questions and put all my worries at ease. Ive bought a lot of vehicles and this experience was by far my best. Thanks Matt and I will be doing all vehicle purchases through you and will recommend you to all my family and friends!

We had an excellent experience at Bergstrom. Jeff Thurber was extremely accommodating and a pleasure to work with. Bergstrom gave us a great deal for our trade-in.

I bought a new 2021 Silverado Trail Boss with a 6.2L with a discount from Chevy at a great price. Thanks again Ryan for being so easy to work with. And for taking care of the small issue I had with the truck. Next time Im in the market for another vehicle I will not be afraid to call Bergstrom.

Mark Bogan was very cordial and attentive as were the other staff members with whom I interacted. I was able to obtain an appointment at short notice for a faulty alternator, but the cost estimate of $164.61 was much lower than the final bill of $779.86. I had 177,885 miles on my 2006 Buick Lucerne. The parts cost for the alternator was $543.85. Later I checked with Auto Zone and found that I could have had a refurbished alternator for $164.00. I assume that a new alternator was installed in my car, but I wish that I had been given the option, given the age and high mileage of my car, to have a refurbished alternator installed.

Great service, quick turnaround and the front desk employee was extremely helpful and informative (told me about an upcoming tire sale and gave me an update during the oil change so I knew how much time was left).

Two weeks ago on a Saturday morning I took my car to Bergstrom Neenah because of a grinding sound that had started the night before. Emily got a tech (Chet?) to come up front and take a short ride with me. Before we even got to the road the tech told me to stop driving and go no further. He took the care in back and found a blown transfer case, leaking oil and smoking. They were not going to let me take the car out do to the danger of a lot more damage. Emily somehow managed to get the parts in and the vehicle fixed in two days when I was expecting a week. The service from Emily and Bergstrom Neenah was fantastic. I have to say I felt like John B for how well I was taken care. All was well done and hassle free.

My vehicle needed additional maintenance and you were able to get it done right away.TY,JM

I was looking for a loaded Trailblazer or Blazer and was unable to find one with all the features that I wanted. Chris searched everywhere and tried to transfer several in, but was unable to because they were being sold so fast. He showed me a 2021 Equinox and it had everything I wanted plus more and I am more than satisfied with what I ended up purchasing.

Stopped in at the Express Lube with the company vehicle expecting a long wait. Amber N met me outside and from that point forward it was a great experience. The techs didn’t race through each vehicle but were thorough and moved with a purpose. Well done guys. Thanks again Amber for doing a great job!!

Over priced services. Charged $163 more than quoted. Quote at another place was $58 lower, but brought it here for convenience of location. Would have stuck with lower quote had we known of all the excess charges.

Our service advisor Harold was so kind and patient he made us feel comfortable about our stay. I felt he just was honest and did not try to sell us unwanted services.

Pete and the staff have been great to work with over the past few years! Always satisfied with the job they do.

Nicks team diagnosed a critical issue which I was not aware of. A virtual hand shake to the mechanic who completed the work. Nice Job?

This is the best dealership in the valley Bailey Headington was outstanding. We didnt pull the trigger yet but were going to be buying this year and Baileys our guy!

Everyone is always super friendly and caring. My oil change was taking a little longer than usual (due to being super busy, which is very understandable) so I went to chat with Scott S. to visit with him for a bit and he came with me to make sure everything was going ok with the service department. On our way, we were met by Mark and they were all finished up. He was very apologetic and gave me a discount because of having to wait a little longer. I definitely wasn’t expecting that, but very much appreciated! Always great people and service.

**Edited: they called me and made it right. They are mailing me a check for a full refund. Thank you Bergstrom! **Ripped me off. I wanted you to just order a part. You INSISTED I bring the vehicle in and then your charged me to look at it! You can’t even get the part I need!

Scott Spanbauer is the absolute best. Informative, accommodating and such a nice guy. We found the perfect vehicle and love it!

They made an inconvenient flat tire easy to get taken care of and back on the road for our Labor Day weekend plans.

Good experience. Quick and efficient. Was at the dealership less time than I thought I would be.

Not only did they do a great job, as usual on the items I made the appointment for, but they also found another item and stated it was covered on the extended warranty and took care of it. I was beyond pleased!

Emily and Corey were quick and efficient. I’m thankful for their knowledge and helpfulness.

Really appreciate the team at Bergstrom, nothing better than the customer care and service provided this week.

Shuttle driver very friendly good service in the lane

The transaction was pretty seamless. Everything went smooth.

Had an amazing experience with Bergstrom Chevrolet for my oil change and accessory installments this weekend. Great and friendly customer service!

Dylan Warnier, our Sales Advisor, went well above and beyond great customer service when my sister and I each traded in both of our Chevy Equinoxs for our new Buick Encore GXs and was extremely knowledgeable and very patient when showing each of us how to become familiar with all the features of our new cars. We were very lucky to have him!Thank you again, Dylan!

Everyone, esp. Brandon were very courteous and accomodating.

Andy is always willing to help us find what fits in our budget, fits our needs & wants, he’s so professional and courteous and just overall amazing

Performed all service very good provided me with a rental vehicle to use on a few errands thank you

My only complaint is that the service technicians did not properly identify my car as far as what engine us in it and they followed oil fill recommendations for the wrong car and under filled my oil by 1 1/2 quarts!!! Luckily I identified a problem as soon as I started my vehicle. I pointed this out to the manager and he quickly pulled my vehicle back in and added more oil. He also had to clear a code that popped up as my car knew something was wrong too! These technicians need to be double and triple checking their work! They need to not make “assumptions” when there is a vehicle with more than one engine type/size associated with its production. This could have been a catastrophe for my vehicle! I’m just glad I have the knowledge that I do when it comes to vehicles! Someone else probably wouldn’t have known a thing and just drove off only to have major engine damage due to the lack of oil in the engine!!! Check your work technicians!

Tom Brown is the best man Bergstroms has. He is so helpful and he will make things work. I am not the driver of this truck that was purchased, it was for my grandson who is a Senior in college at NMU. Christopher needed to have a reliable transportation and something that fit his size and this truck fit the deal. Will alway go back to Tom for more car deals.

Bergstrom is my preferred dealer when it comes to new automotive purchases. The staff are all very friendly and very attentive to my needs. Andy Bergstrom is a top notch salesman and does whatever it takes to please the customer. Shopping experience is no pressure and the atmosphere makes you want to work with them. Also with Covid - everything is super safe and clean. World Class Dealer in Wisconsin!

Always been very helpful and quick. Youre not there for hours and they make sure you are 100%comfortable before you leave. This is the only place we buy from and will always go back. Can not say enough good things about them!!!! Theyve just made every sale so great. Thank you Bergstrom and Jeramie Lefeber for always giving us the best experience.

Everyone that I dealt with was great! Delivery was quick and still informative! Love the new vehicle!!

My car look amazing after GM fixed it. Would definitely use them again!

Sales person was very friendly and helpful. He tried very hard to get me the vehicle I wanted, and succeeded!

Great customer service. Checked in at body shop and took care of a scuff on our new CR-V a courtesy. Thanks!

Very friendly an helpful!! It took just as long as it said it would!

Was really happy with the fast friendly service. I must say when they said my car was ready within 25 min. I was extremely overjoyed as I had so much to do that day I I expected 1 hr minimum for this service.

I was not happy with having problems already with a 2021 truck. I was happy with the way it was taken care of.

Efficient speedy & job well done! Complete with car wash!

My service advisor Dan Tibbits did a great job of keeping me up to date on my vehicleand answered all my questions. The repair was done fast.

Vince Meinen was excellent! He was very friendly and professional. This was by far the best experience Ive had at any dealership. The process is so much smoother and quicker. No more pushiness to buy and everything is so much more relaxed. Vince did all the work and all I had to do was sign the papers and drive off in my new vehicle. Thank you Vince and thank you Bergstrom!

They were extremely helpful, and willing to go the extra mile to make sure I had the best experience possible.

We were 100% satisfied with our Bergstrom experience!!!! The price was right and our salesman Ryan was very helpful and professional thru out the process!!! A+ RATING for Bergstrom of Neenah!! Thanks again for our 2018 Chevy Traverse😊

Brandon was very nice. Found us a car when the original one was not what we wanted. Met up with us so we did not have to go to Appleton which was an hour drive for us.

I dont remember her name but supper nice as she explains bill and gets me out

The dealer was very informative and made the process of getting into a new vehicle quick and easy.

Tom Brown is an extremely professional and informative sales representative. I was having a hard time figuring out what vehicle to buy on the Chevy website and really needed the personal touch to make sure what I was buying would fit all my needs. I genuinely appreciate his knowledge not just in the vehicle but also in the accessories I picked out.

Mr. Brown is a wonderful salesman! I really feel he looked out for me and not just getting a sale. Made me feel like a human and not just another number.

For what you get, WAY over priced! Oil change and air filter was $235!!! However, my car is working perfectly and they were upfront about the cost before anything was done. They have a shuttle service that helped me pick up my son from school in a blizzard. You get what you pay for.

Fast, professional service :-)My SUV done on time as promised.Whitney Arndt listens to me & gets things done.Really appreciate Shuttle Service - Thank you!

Brand new truck went in for repair to leaking transmission, one day turned into 10 days.

I worked with Andy Bergstrom on the purchase of my new 2020 Silverado. I was happy with the experience and the pricing was very competitive! This is second vehicle I bought through Andy and he was super helpful each time. I will continue to go back to Bergstrom due to their customer service, excellent pricing, and efficient processes. I look forward to my next visit!

My second experience was very good, but before this one I stopped in Bergstrom in Neenah to make an appointment to oil change and Mark Bogan, wasnt friendly he didnt want to schedule an appointment for me, he told me that I have to call by phone. Is the second time this person does the same to me.

I apologize I reviewed this last thinking it was the used car dealer next door. For them I will give a bad review, but for here 4stars. This is to review the quick lube at bergstrom Cadillac neenah service. I always get treated fairly and quickly at this location. The only issue is that it seems the price consistancy seems to fluctuate a bit and the constant upsell hagle of new items with each visit. I replaced my filters and wipers right before this last visit and was told they were both in dire need of replacement. When I called the tech out, was told whatever man. But other than that, they are quick and friendly! Customer service means everything here, and thats rare anymore! Average wait time from check in to check out 30min-45min without appointment!

Oil change quick, efficient & safe. Capacity limits.

Tom Brown went out of his way to have my truck serviced. Great Guy!!!Thanks Randy

Amazing, I have been to many many service departments including BMW and Mercedes. By far the best experience I have ever had with service. The pick up and drop off service was perfect too. Thanks for everything.

Its always a fantastic experience when dealing with Bergstrom automotive. Their customer service is second to none!

I loved the whole experience that I received. Thank you for letting me decide on my own, and for not pressuring me. You were very fair on my trade in price.I Love my new car.

They are expensive but I needed an oil change and the other 2 places I ho were closed so I went here. They person behind the counter was very helpful. They do have a good deal on tires right now. Other then that I would try to avoid this place.

Covid made it EASIER to buy a vehicle!Scott at Bergstrom made is SO easy to buy a vehicle. We just bought 4 for our fleet. It was the easiest vehicle purchase I have ever made. Low no haggle prices offered on line, vehicles delivered to our shop the next day, paperwork done at my place in 5 minutes. WOW! They will revolutionize how you buy a car in the future.

Tom Brown is absolutely phenomenal! He was extremely helpful, accommodating, and really went the extra mile for us!

In for an oil change on my Silverado and forgot when I scheduled to ask for a tire rotation, Emily said no problem, we can do it. Thanks for courteous and good service.

Great experience, very helpful and professional staff. I recommend this place. I am gonna get services from here .

I brought my car in for an oil change and the next day had a piece dragging and almost falling off from under my car. When I called they told me my option was to drive my car, with the piece hanging down, back to the dealership. I was told if the piece falls off on the way, I was to pick it up from the road and bring it with me. I ended up driving my vehicle to a different, closer location, where they reattached the piece. Not even two days later my car is rattling again, just as it did prior to the piece falling and dragging. I will not be returning to Bergstrom for any service needs.

I had the interior cleaned and the front and trunk where not properly cleaned and when I got it back the first time the seats where still wet so it left watermarks all over again. I called and brought it in AGAIN to be properly cleaned this time they kept it overnight I picked it up the next day and it looked awesome. I’m happy that they fixed the situation the day I called so thank you for that.

Great service.....all was explained......I think Emily is the name of our agent Thank you Bernstrom for sponsoring Sunday Mass

We have had a wonderful experience dealing with Bergstrum, from the first email we received when we inquired about the car we eventually purchased to dealing with the service department when we had to return for a repair. We live almost 2 hours away and it is worth the drive.

Went in for unexpected service. Easy online scheduling and super communication from staff. Was able to pay online and pick up my now repaired and nicely washed vehicle. Repair costs were spot on compared to other option but ya just cant beat the fantastic service. Will be back for the lifetime of my car.

Always a five star experience from beginning to end with Melanie! She helps you find the right vehicle to fit your needs and delivers to the best of her ability as quickly as she is able! She tries her best to make the process as seamless and easy as possible! We continue to go back to her for this reason, as have our parents!

The sales advisor was very responsive and went above and beyond to make the timing of the deal work great into our schedule.

The change of engine oil and overall inspection went well. I will return in the future.

They contacted me that I needed an oil change which I did. Got me in an hour & I was out in an hour. Emily the service person was friendly and helpful.

I felt welcomed n great customer service ..well explained — I got my vehicle within two days of applying for one. And now totally completed less then a week! 😊

I had brought my truck in for a factory recall on 7/24/2020. They didnt have the parts for the recall so they said they ordered them and would call when they came in. A month later I finally called to see if the parts had come in. The service person said she wasnt sure and would check. She then stated she would need to order them as they still werent in. I asked if it usually takes a month to get parts and she said something must not have went through the system. I finally was able to bring the truck in for the recall on 8-24-2020 because the parts magically showed up. I asked about how long it would take as I was coming from DePere and depending on time I would either drop off the truck or wait. They stated it would take 2 hours so I decided to wait. I took 3 hours and if I had known that I would not have waited. This is our second time dealing with the dealership since buying our new truck and if it keeps going this way Im not going to be a happy camper while it is under warranty.

Poor service. I returned to Bergstrom 2 days after purchasing a New vehicle because one of the two keys did not work in anyway with my vehicle. When I arrived at Bergstrom I explained the issue to the front desk and she stated that my sales person, Vince would be right with me? Two other sales individuals we standing there talking to each other. Vince was showing vehicles with another individual and they all wanted me to wait for him? I did not think this was a good service to your customers when I am sure any other sales reps could have taken care of your error. Finally another man approached me asking if I was taken care of? I explained that I was suppose to wait for Vince and I do not understand why anyone here could solve the issue I have? He then looked at my second key and apologized that it was the wrong key. He had to order a key for my car and I would have to return a third time for something that should have been done right the first time. This gentleman then stated that he would give me a full tank of gas for all the problems? First of all I do live 25 minutes away from you location and filling the tank of gas is the least your company could do since I have to return 3 times for your error. I believe this is extremely poor customer service.

Always a great experience when we come look for some new wheels 😎

Scott Spanbauer is great. I always look forward to working with him. He’s helped my family and friends with at least 8 vehicles and all have gone back. Thank you!

We have bought a couple different vehicles for Bergstroms and always had a great experience.

Salesman was more then helpful from start to finish on the buy out of my vehicle and purchase of a new vehicle. His knowledge of the vehicle and run down of the features before leaving the lot was great.

Our sales Representative Melanie made our Christmas of 2019, a Christmas we would never forget! I called around other dealerships looking for a specific 2020 vehicle. I was referred to Melanie from another dealer. Once in contact with Melanie she was very helpful, answering all my questions and helping me with my situation. The vehicle I was purchasing was for my girlfriend and I wanted to give it to her on Christmas day. Melanie and Peirce in the finance department lined up all the paperwork to make the purchase a breeze. I wasnt even thinking of asking about having the vehicle delivered on Christmas eve, because I wouldnt expect anyone to be working that night. Melanie offered to personally deliver the vehicle on Christmas eve!! Omg who does such nice things like this anymore!? Thats a A++ in my book for customer service! Christmas morning we woke up to our new vehicle parked in the front yard with a big red bow on the hood. My girlfriend was completely shocked to say the least. This is a special Thank you to Melanie and Peirce and Bergstrom of Neenah for making this a Christmas we will never forget!!!

Another great sale at Bergstrom. This is my 4th truck. Sales professional Matt I. did a phenomenal job. Great value and service.

Picking up the vehicle was fast, simple and easy. Everything was all set and ready to go.

Appreciate The GM Of Bergstrom Neenah going well above and beyond to assist me on my recent service

Great service and friendly staff.

Besides changing the oil and putting a reminder sticker on the upper inside windshield, they help me understand tire press both winter and summer. Thank you.

Whitney was awesome. Give raise and promotion

Service was performed quickly and well. Employees were friendly and helpful.

Have purchased or leased cars from Bergstrom for many years and always have been treated fairly by sales and service personnel.

Was in and out quick said I didnt need some of the things I thought I did next time will be soon enough

The actual recall work I had done went great....it was completed in half the time that I was told....so great job there. I had an issue with their complimentary wash they offer and the service manager called and went over the top to iron things out. Outstanding customer service!

Professional, friendly, efficient fear.

Terrible service, I had an appointment to have a tire checked, oil change, and tire rotation. The tire was loosing 20psI per day (brand new truck purchased from Bergstrom Automotive). The tech informed me that the tire pressure was fine (no kidding, I have to inflate it before I drive every time). No issue found :) by the time I got home, it was down another 10 psi. These people don’t know what they are doing. I also noticed that my oil change sticker wasn’t replaced,, not even sure if I received an oil change now.This is their customer service for someone that spent 59k on a new truck.

Nice place to look for a car, definitely worth a look