Called the place asking for an alternator for my honda odyssey. Give him the year and model. The person confirmed they have it and didnt wont to take my name to hold it for me and said when you come down its COD. Later I picked the alternator installed in the car which takes more than couple of hours and any mechanic knows that I find out that it wasnt a honda alternator but it was for an Acura with a different plug. So either remove it again and replace it with the correct one and waste few more hours or order the correct plug which will take couple of days in the mail. When I called them the guy said he will call me back with a solution but never did and when I called back I was put on hold for so long until I hang up. I will never use them or recommend them to anyone. Be careful when you deal with them. I ended up buying the plug which costed me an additional $15.99.

Absolutely rude, disrespectful and unprofessional wont let me give 0 starts to this place… Take your money else where this place is a joke, you will lose your money and they won’t return anything for ya… “STAY AWAY”

Horrible experience with this place. Bought an engine from this place and the engine failed (locked up oil pump) before the warranty was up.Only driven 36 miles on the engine, when I called to get a replacement I was denied. Their claim was that our shop overheated it. This was absolutely untrue. I even showed them pictures of their lead tabs on the engine. All intact and fine. Even after we pulled apart the engine to prove the oil pump had seized (2010 acadia 3.6 huge job) they denied my claim. They refused to let me talk to the owner. We buy lots of used parts but we will no way purchase parts from this place. I let everyone know (and will continue) the experience we had with this place. Bad bad place

If there was less than one star to rate, I would put it, Bad customer service they were rude to me.if you have a product to sell its better to bring someone can deal respectfully with customers

They went above and beyond for me! I was having a hard time locating a part, called them and they had it, I definitely recommend Arite!! Thank you!!!!

I would definitely recommend Arite auto parts. They They were a professional and courteous .Well-informed on the parts that I needed .

Awesome place... They have always helped me 100%, I highly recommend them!

RUDE!!!! Always call for parts and talk to me with bad attitude. NO NEED IF YOU CALL TO GIVE THEM BUSINESS, THEY TREAT YOU WITH BAD ATTITUDE...I DONT RECOMMENDARITE USED AUTO PARTS...TO NO ONE.....BAD CUSTOMER SERVICE!!!!

Place is a joke the only good thing there good at is ripping ppl off…. DO NOT GO THERE

They sold me a bad tire and would not exchange it. Workers are the worst people. With the worst attitude you can ever find.

Dont trust them at all they wont return faulty parts and there very unprofessional and rude do business else where

Rude and wont return faulty parts..

Absolutely scam, they sold me a faulty engine which cost me thousands of dollars and they wont change it or return it for me they make up excuses and there really rude, DO NOT DO BUSINESS HERE!..

I went to get an a/c console for an older model Jeep and they had it, after looking for it everywhere they had it. The staff was very nice and the prices were great. I definitely recommend Arite Used Auto Parts and will continue to buy other parts from them.

Called for a tow thru allstate... didnt come until hours later with wrong tow truck then said the tow drop off was the same location... wasnt interested at all to have a flat bed come out

Really bad service, very rude. Part did not work on my vehicle and’s won’t return it.

Not willing to help. Sexist! My fiance went in 2 hours later; they sold the same piece that they said they couldnt sell me 2 hours prior.

They had the part I needed. The pictures and description were accurate. Price was fair. They did a good job removing it and keeping everything together. Had to go down and pay in person instead of over the phone, but once there it was quick. Would do business with them again.

There is a extremely rude and not professional older man that sits there by the window on the right stay away from him. I called him asking for parts he said they have it I came there and he said parts will be in on Friday. So I told him nicely in a calm voice that I drove here far out of the way and that you said you have parts here and he started to scream that they will be here on Friday.

Sold me a bad alternator, it didnt work. I spend money for no reason and the guy knew it didnt work.Test your products before buying from this place!!! Dont get ripoff

Very good service and price

Never had a problem, no bad vibes, anyone who thinks that they are rude don’t understand you get what you give and are misjudging them, after all they run a business in central Connecticut and this is a difficult thing to live and work in this state. I have had great experience with these guys and just keep it simple and leave your stress at home and you may have a better experience with any business or person. Oh yeah, cash is king and with this negotiation can be achieved.

Very goodFast service

I called to get a tail light assembly for my Sebring. The person I spoke with (Dave) said that they didnt have one in stock; however, he ordered it for me that day. It was delivered the next day! 😊 Very happy with the service and price. I would def recommend, and if I am ever in need of a part again, Arite would be my first call!

I have to say the staff is amazing. I had a big situation where there was an error with my name on the receipt and Joe Genovese corrected it in within minutes.The Sales person RCO shipped out my order extremely fast and he answered all the questions I had at the time of the order.I will purchase again from this company. I hope these two employees are recognized for their hard work.

Billy the owner and everyone one here is a the top of there game

Don’t deal with these guys they will sell you a bad engine

Too bad service dont recommend anyone to go there

This store was the worst one I ever gone tothey are not polite and rudeI have never seen customer service tilling some one you are crazy they did that and moreeven the owner seems to be like he dos-not care about it

It’s been awhile since I needed them, but when I have they have been great, good price good parts, even better people

I wish I could give negative stars. I needed a new rim for my Ford and 3 days after it was supposed to come in, I called to check if it was in. He said today it was supposed to come in. I said I’ve heard that 3 straight days so is it for sure coming today? He responded by threatening to cancel my order altogether. SO RUDE AND UNPROFESSIONAL. DO NOT BRING YOUR BUSINESS HERE. Plus I called Chuck and Eddies in Southington. Not only were they nicer but they were $50 cheaper!!!!!!! Chuck and Eddies is 1000x a much better option!

Sold me a junk part. I specifically asked the guy before I paid if it was good because it looked bad, but I needed it, and he said it should be fine. Brought the part to me mechanic, he looked it over and said it was junk, wouldnt install it, and to bring it back. I did bring it back 30 minutes after purchasing it, so same day, and they did process a refund to my cc. So I give a few stars for at least not giving me a hassle on the refund. These are used/recycled auto parts, so there really are never any guarantees...

0 stars if I could!! I purchased an air intake for a VW GTI for a particular piece of it that apparently everyone takes off and you cant buy just the piece anywhere and your only choice is to buy the entire air intake assembly. So I sent my 80 year old dad to go pick it up and all went fine til he got back with it and it did not have the piece I needed even though they had a picture of it showing the piece which is what I kept hearing from Tim and then to have him blame my dad for losing or even better taking the piece out meanwhile I didnt even open the plastic it came in because I could see the part was missing. I have been dealing with Tim for years being in the car business and when he was at East Coast he was a lot easier/friendlier to deal with. Whom ( East Coast ) I still continue to use because management there seems to care and am pretty sure based on my experience with Arite that management at Arite does not care. I base this on the next person in line I spoke to who didnt care either. Both Tim and a lady claiming to be the manager could not care less. I just dont know how a place with zero customer service like Arite stays in business. Luckily for me and everyone else there are other reputable used auto part suppliers out there. Unless Arite is the only place on planet Earth that has your part, go somewhere else.

I needed a side mirror for my car and this was the only place in CT that had the exact same one I needed in the color of my car. It was way cheaper than what the dealership quoted me and I didnt have to pay someone to paint it. It was in excellent condition, Tim responded to emails very quickly and ensured he had all the info needed to get me the right part. I picked it up the next day and was immediately greeted and 5 minutes later the mirror was in my hands and I was out the door. Being female and often getting taking advantage of when it comes to my car, this experience meant a lot to me because everything was done in a professional manner with no agendas. I will ABSOLUTELY recommend this place.

Called to check a part that I saw online. As other reviewers mentioned, definitely a racist sounding guy, very very rude. Doesnt look like he wants to sell his stuff.. not to “me” for sure, probably because I have an accent.

Terrible customer service and very disrespectful! They send me a wrong seat after waiting for it 3 days and won’t refund me my money that I just paid for one hour ago. The only reasonable one in there is Rico the other white dude is a racist angry redneck!

Stop here on occasion to grab a part for my older vehicles, good place for auto parts.

Weve all heard the saying if its too good to be true then it usually is well Im here to say that Arite Used Auto Parts is the exception to that old saying. They gave me a price that was so low for doing an engine swap that BMW of hartford was 5x more expensive so I was very cautious when thinking of that old saying. They are definitely a top shelf top drawer company. Im so happy how everything turned out Im putting my name on this. Thank you so much to Rico, Bill and the owner whose name I forgot.JAMES CASSNew Britain, CT

Worst place to buy auto parts. Worst customer services in my life. They are very rude. I called them and they said come down here pay today we get you part tomorrow. And I went there pay for the part, but I waited for 5 days, didn’t get my Part. After 5 days went there and canceled order, but still I had to pay 25%. So I extremely recommend don’t buy any parts from this places. They lied to me. They will lie to you too.

Worst experience of my life horrible service worst customer service of my life . Will tell you anything but the truth very dishonest and rude. They will be getting a visit from the department of motor vehicles. DO NOT TRUST THIS PLACE THIS IS MY FIRST EVER REVIEW I FELT THE NEED TO MAKE HONEST PEOPLE AWARE OF PLACES LIKE THIS. ONE STAR IS TOO MUCH CREDIT FOR THIS PLACE

Didnt have the part i needed but was able to get me one within a day!

Really a good place to buy auto parts very nice customer service 👍

Most rude disgusting people I have ever meet in my life. Sold me the wrong rear end even though I told them and my 2 GM tech friends that you cant install a traction control rear end in a non traction control rear end on a 1999 Camaro. I had to fight tooth and nail after them ignoring me and hanging up eve though I was patient and nice they finally found the correct rear end. Sadly they sold me a non posi one and I didnt bother to waste my time arguing. I never hated a business in my life like them. To the two rude guys and the woman that treated me like dirt I wish the worse for you three. You cost me a lot of stress, time and money. I cant believe they argued with me face to face when I was nice and I should of been the one arguing. Whats crazy is that I usually let things slide and never wrote bad reviews towards any company since I did sales and run a landscaping business. I really hope the worst for that business.

Just a great bunch of guys who help people who dont know what theyre doing with cars These guys are very friendly and very helpful Would go back in a minute

The staff was very knowledgeable about what I was looking for and unfortunately they did not have it in stock or I would have definitely purchased from them. Next time I will go here first.

Worst customer service and worst place to buy parts there rude and dont warantee any parts as they say they would make sure u buy from any other used auto parts but this one these guys are nothing but scammers

ARite Auto is great because they are centrally located, and have a huge warehouse of parts in stock. The couple times Ive called and even though they didnt have what I needed in stock, Jose was able to look in their nationwide parts locater and get me the exact part I needed within a couple days!

Glass broke from the heat yesterday and was able to replace today, was in stock and ready to go

Said they close at 12pm i arrived at 11:50 the doors locked theyre closed due to baseball games, drove 30 mins for no reason i couldve just went somewhere else

Staff very friendly and helpful in checking my warranty and telling whats wrong

Great way to save money on parts for older cars. Follow through and updates when parts are not on schedule would be nice but customer should call in and verify before just driving over.

I have been able to get many Jeep parts here. Thanks.

I always come here for repairs because theyre extremely reliable!

Terrible service dont care about customers went there for a part said they had it ended up being the wrong part even though they tried to convince to me it would work but I know other wise so I returned the next day as instructed and the same guy that I was talking to the previous day didnt even remember the part I needed after he said he would order it the previous day .... dont waste your time and money here

Had the part i needed at reasonable price

Very knowledgeable and good prices on parts! :-)

Good place for parts. Attitudes suck

What a rude business person,disrespectful,big liar, not recommended

Has the rite parts for your car

Great staff, tons of parts at good prices

They just replaced an engine in my Jeep Grand Cherokee. So far its been a great value for the price and the service was great.

Aside from their grim looks(phones wouldnt stop ringing) they were real helpful. I Look foward to coming back.

Great service good family help.

Shoddy work, bad excuses.

Highest prices, worst service, no warranty, will sell u anything except right part, will not accept returns, u will get useless credit.

Generally lousy humans. Rude, overpriced. Take your business elsewhere.

Always a good customer service

I was in and out in a snap...place is clean and busy, I will be back if Im in need of any parts.👍

They told me i have 6 months warranty for the battery that i bought, after three months the battery went down, i took it to them with my recept, the told me only u have 30 days only,Also there is no respect with the customersDo not try this place

Prices are high but t2ge people are friendly and will go out of their way

Very bad coustomer service

Best service and parts in CT

Dont know wasnt there.

Good parts, great prices

The guy to the right in the front is a huge d***

Guy up front to the right is a real d***

Good friendly ppl that care

Great service..

This place is a joke.

Gentlemen.

Joe is awesome!!

Good job

Rude rude terrible

Nice

A+ in parts & A+ in service!!!!!!

De Guille