I understand the pandemic has decreased the amount of employees but the wait is ridiculous here ! On top of my extremely long wait, I had to deal with the most absurd customer service ever. Jose was terribly rude and careless when I asked for help with a screen protector. I had to leave and go to the T-Mobile down the street that assisted me efficiently, as they always do . I do not recommend this location whatsoever.

I like their phone service but have not had a good experience with their repair service. My phone screen went black and the closest walk in repair place is in long island. I am in Connecticut. It is across the LI sound from me. I went into the Asurion website for the insurance claim and there were no CT walk in repair places. It is absurd that CT does not have a walk in repair location in the entire state.

Waiting for a SIM card switch pretty much in and out good service

Kevin, Shanteau (pretty sure I butchered the spelling) and the team at this branch is incredible.Customer service is 10/5Very fast. Very respectful.Very happy.Thank you!

Good customer service did everything they could do to help me in a patient matter very friendly

I forgot her name, she said she was putting a “free” tempered glass on my phone because I had just purchased it. I saw her grabbing the glass and said “no thanks” and she said “it’s free”. To later find out it was added on my bill! She literally also told me I was paying a down payment and didn’t explain correctly what I was signing.

Anthony Garofalo and the Manager Kelvin provided excellent service and patience with me. I have been going to Anthony for about a year now and I will not go to anybody else, I always recommend him to all my friends and family. They know what they’re doing here in this location and I’d never go anywhere else. This location is great and I recommended anyone to shop here

Poor service, sales people try to stick you with the service. Be aware about the undisclosed fees.

We switched from AT&T to Sprint (was with AT&T for over 20 years) After comparing T- mobile, Verizon & Sprint we decided on Sprint for the great deal they offered us but also because of the fantastic service we were given at this location. (Foxon/East Haven)The salesman Ravian was the best; knowledgeable, professional, genuine. We highly recommend him for all your mobil needs! Oh... and the service is as good as AT&T!!

You guys are the best... thanks for the help! Not only did you guys save me a ton of money off my Verizon bill like the commercials said... but you guys gave me a better experience in store than I ever got in Verizon or the other Sprint store I dealt with. Everyone the new management this store has is AWESOME!!

Very good customer service. Both very kind and helpful

Extremely unprofessional

The store manager is the best in the business. Plus she is cute! Tell her I said Hi. She should remember me by my name! Call me!

This Sprint store is okay. Nothing spectacular and stand out about it but nothing immediately offensive either. The staff send to have a decent knowledge about products, services, etc however no one really goes out of their way to be of assistance either. Pretty much on par with any customer service, or lack of, these days. While the store could benefit from a remodel as its drab and a little dark its still clean and kept up. No public restrooms. Handicap parking available and the store can accommodate wheelchairs.

Do not take anything thats FREE do not listen to their bs, its not FREE. It will later show up on your bill as installments and you will have to argue it off.I switched from Verizon to Sprint in September, I paid $100 for Verizon base unlimited with no phone payments. With Sprint I was promised to pay exactly $95 unlimited including the iPhone 11 Pro installments. $60 plan + installments = $95After signing up my bill started increasing, initially $139 because he signed me up for the highest possible plan where a music service called Tidal was included???? I have Spotify, he knew that because I told him prior while I was setting up the service.He also said for the hassle of making me wait hours to start service due to the demand of the new iPhone, that he would toss in a phone case and a screen protector. Turned out he charged me for both ($60 for some off brand case!).When you thought you would help your local community Sprint store but turns out theyll screw you over too.

This store has amazing customer service. Also the sales reps are very nice and helpful. Great place to shop for phones or just help in general.

This store was awesome!!!very knowledgeable and professional. The woman we had was terrific. Would definitely be going back!

Love you his store. Very good customer service from an outgoing and helpful staff. Just a great staff.

Fantastic store! Management super helpful! Employees very knowledgeable!

The store representaives were very informative about the products and services. They took care of me properly and made me feel welcome. I will always come into this store to do business and highly recommend people to go into this store.

Tried to give this location the benefit of the doubt but the incompetence is unbearable. I can honestly say that Ive gotten zero help there over the past view years and the only reason I visit is because its the closest store. I have literally gone to other stores with the exact same issues Ive gone to with this store and have gotten my issues solved I would give zero stars if possible.

The employees are so friendly and care about customers concerns as well are knowledgable. They go above and beyond to help their customers good and bad. Definitly will recommend to everyone

I AM EXTREMELY FRUSTRATED AT THE FACT THAT I HAVE BEEN GETTING OVER CHARGED FOR A YEAR ON AN IPAD BECAUSE THE REP PUT THE WRONG CODE IN. I HAVE WENT BACK TO THE STORE 4 TIMES AND KEEP HEARING THE SAME STORY ABOUT THE MANAGER WHO NAME IS SCOTT HAVENT GOTTEN TO THE EMAIL YET. THIS IS VERY DISGUSTING TO BE TREATED LIKE THIS WHEN I HAVE GIVEN THIS STORE MOST OF MY BUSINESS. MY NEXT STOP IS THE BETTER BUSINESS BUREAU AS I FIND THIS TO BE VERY DISGUSTING TO TREAT A LONG TIME CUSTOMER LIKE THIS.SIGNED THERESA MORANTSPRINT ON FOXON BLVD IS A RACIST RIP OFF I CANT WAIT TILL THAT STORE CLOSE DOWN‼️GOD PLEASE CLOSE THAT STORE DOWN ASAP ‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️BOYCOTT COMING SOON WATCH‼️‼️‼️‼️‼️‼️

It is very clear why Sprint costs so much less than the competition. Verizon always gets my issues resolved promptly, by a real person. Sprint has the worst customer service of any carrier Ive used, and their sales staff can be deceptive about how billing works.

Need to work on developing more friendly and appreciative staff. Would recommend a different location.

Went to Sprint store to purchase phone charger, and screen protector. Was greeted by friendly Sprint staff member, Claritza, who explained my options, and reeviewes with of possible eligibility for a phone upgrade to Samsung S9; everything was explained very clearly. Claritza explained the payment plan I currently have may be the best offer. I like that she did not pressure me, just for a sale. I made the purchases I originally intended. I was very pleased with the service I received; will be back .

They make me feel like I was important

Clean store friendly environment pleasure to be in.

TRASH METRO PCS IS 1000% BETTER

Amazing place to be people are knowledgeable and have great customer service. This is the only sprint store I would ever go to.

Person sold the phone was great. Management is very horrible once contract is done I am done with sprint

Its Sprint, unlimited phone service, the staff here are friendly and they try hard.

I LOVE THE STAFF!!! They ROCK (RICE COMING SOON?) lol

These guys have zero knowledge of the products and have no right to be in the business. Lost all my data after being told not to touch phone if anything can be lost. Said all was backed up then a few minutes later said all was lost. They even had to call corp to find where battery was in phone, yet they are trying to work on it. Idiots!

If you spend any time in Hamden or North Haven, dont use Sprint. Your calls will get dropped left and right and your GPS will crap out at the worst possible times.

They just care about the sale and not the the customer issue

I went to this store to activate a new phone and they ended up adding insurance on all my phone lines and upgrading the plan to premium on one line without my authorization.

Great staff and great deals !

AVOID this place. Completly incompetent, unprofessional and unknowlegable people are working at the customer service. Avoid going there by all means.

Most of the time they cant honor anything you talk to customer service about because they are independent stores, so you just leave with a headache

Very friendly and knowledgeable staff

Nice people Excellent Service

The people who work there DO NOT KNOW how to treat people at ALL . They are very rude, Id rather drive more to go to the Sprint store in Orange then go there. Very bad service unless you know the ghetto people that work there.

Such a horrible experience. Totally unprofessional, the use of personal cell phones while working just a very unprofessional environment

Confusing service . Had to return to straighten out ecerything

GREAT CUSTOMER SERVICE.

Very bad customer service. Rude as well. Requested unactivated sprint SIM and the associate says it can’t be provided and provides mid information that only option was that customer need to activate in store. BS. Avoid this store!

Great customer service

Watch out, you dont get what you think

They was a damn hour talking with guys and just kept saying im almost done the worst experience ever!!!!

Rude not professional at all like they dont want to be bothered but its there job they need to be train how to deal with people better

I had an issue with the pen for my phone and on the window there is a sign that they repair phones so I went in to see if they could fix my phone and they told me No there was nothing they could do for me.

Knowledgeable staff!

Very nice and helpful

Great services

Great place!

Yooooo claritza is my NI@(@&

Very helpful

They looked after me very well, plus the offers they gave me helped me switch to a much better phone at a lower price.

The assistants of that place are incompetent and do not know how to do their job well and are always in a bad mood, they should change workers and treat their clients with kindness or at least when they enter they say hello

Very friendly Great service.

Terrible service they do not solve anything other than that they lie to you when you start an account they explain one to you and give you sheets to sign and after you realize they give you others that have nothing to do with what they explained to you they charge you what they want they do not they really offered you 😡🤬🤬🤬🤬🤬🤬

Very fast service Well connected and friendly

Very bad

Very good