The lade the rent me a unit after i got it from auction there and spent over $500.00 was very rud to me i was talking about me with lie to other location never will go there no more she was even talking bad about the worker that just left the location

The manager at this location is awesome. Hands down the best storage facility manager I have met.

Great experience. We are moving to Florida as our home has been bought by Ohare airport. Needless to say, its emotional and very stressful. I contacted many storage places before finding this facility. I was able to secure two storage units close to each other seamlessly. I was working with Debbie. She was knowledgeable, professional, polite, and kind. She went out of her way to ease our transition. I would highly recommend this place,

Great service, great people! Needed a bigger storage area and they worked with me to not only get a new area close to my prior one, but made it easy to move my stuff (thats a technical term - stuff) to the new area and saved me $$ by finding the best deal they could for my situation.I appreciate the friendly people and excellent service! Would recommend to anyone.

When I found myself in the middle of a last minute move in July, this CubeSmart location was literally the only place with multiple units available. I accidentally got too small of a unit, but Mrs. Debbie got me a larger one on the spot. She also knew what my situation was and hugged me through my tears offering me emotional support which meant soooo much to me. I popped in once and noticed a little note on the wall stating my unit had even been cleaned! Yesterday, I was finally ready to go through the past and downsize into a smaller unit, which Mrs. Debbie was again there to show me my options and help me find the perfect size. Even though I live 40 minutes away from this CubeSmart location, I wouldn’t store anywhere else solely due to Mrs. Debbie & her pup little Ripley Roo. My storage situation is different than just needing a place for extra stuff- the kindness that Mrs. Debbie showed me from day one means a lot to me and really shows her pride in helping others. Thank you CubeSmart for having nice, clean, available units & such an awesome staff!!

After 6 months my unit went up $40 to $60 dollars. Manager and lady working there was great.

Staff friendly and knowledgeable. Facility always clean. Never any problems getting into unit no matter the time.

Matt does a great job for the company he deserves a raise thats what you do for loyal employees that give a hoot. Its called share the wealth.

The staff is amazing - very understanding and helpful

Debbie and Matt are professional and extremely knowledgeable. Am just price shopping now but will be definitely using their store soon

We have had an ac cooled storage unit at this address through 3 different companies. First was Pioneer Trail Storage, StorQuest and now CubeSmart. Each acquiring company has raised prices at least once and sometimes twice. CubeSmart has to be the absolute worst storage company of all. They have removed the door stops (needed if bringing in alot of items by yourself) because supposedly customers sometimes didnt raise the stop and the door stayed open. Now I went into the storage unit and no ac (checked with thermometer) when were paying for ac. Obviously its all about their bottom line and cutting their cost at the renters expense. Time to look around.CubeSmart responded that they would like to communicate with me about this post. I gave them info to contact me and they never responded.

Staff was very helpful when I needed answers to my questions; friendly staff.

Called and spoke to a female named Debbie who was very helpful! Had all the right answers.

For 10+ years my husband & were very satisfied customers when it was Morningstar NSB. We never worried about damage to our contents due to our climate controlled units. We took great comfort in feeling our things were safe & secure. Managers were always kind & helpful. Then, it became CubeSmart 😧. Managers came & went, not the same.At times we werent happy with the temperature, but were advised it was cooled. Then surprise rate increases started. The last several years rates have been ludicrous substantial increases. Many other reviewers have complaints about it also. Today Im online paying my bill, the confirmation page shows amount for new bill, INCREASE OVER $40.00!! That is it, Ive had enough of you greedy people! I will definitely be leaving the fold!

Our belongings were secure and the employees were super helpful

Scott Anderson is the best, I came in for tape and some moving boxes for my apartment and this dude greets me with the greatest energy, he helped me find the dimensions of the things I needed to moved, and kept it simple and easy all with a smile that could light up the Mariana Trench, if I need moving supplies and boxes, I know where to go.

Debbie and Matt provide excellent friendly service in a great facility- signing up was easy and the space was just what we needed

Touch free experience went great!

Matt and Debbie were very helpful when asking what storage needs I had. Looking forward to renting !!!

The staff has been great from the very first phone call we made to research our storage options to now, months later, when we visit the unit and get a smile when passing paths. And the auto-pay feature makes it super handy to not have to worry about missing payments. Our extra stuff is safe and sound at our local CubeSmart.

Great customer service. Staff is excellent. Clean and well run facility.

The customer service there was amazing very nice people highly recommend it

The facility was always clean and secure! The temperature was comfortable. I always felt safe on the property and working in my unit at any hour of the day.

The staff was wonderful and the facility was very clean. I highly recommend cubeSmart

Poor customer service and so unprofessional 👎

The young woman that signed me up and got me my unit was extremely helpful and gave me good advice. She also was very patient and walked me through the process for the gate code and how to lock the unit. The unit itself was clean and easy to access.

Great clean storage facility! Matt was great and took good care of us. Its gated so we feel safe about that and its very convenient!!! Very happy so far

I have been coming here for years and am always happy with the facility and the staff. It’s so nice here that I’m willing to pay more just to have a spot here. Ask for Matt and Gabi, they are the managers, and they will help you with anything. I really enjoy coming here.

Gabrielle made everything quick and easy! She was so professional, kind and pleasant! She took the time to personally walk me to my space and show me how to access everything! I give her an A+

Safe clean friendly helpful

Very clean facility, easy to move your things in and out they provide carts. Also less security it is awesome. Had our stuff at a nother units and Leesburg Florida and there was no comparison tests on price or customer service and cleanliness. I would definitely recommend this place to anyone

Mathew made our rental experience great. He was always helpful and is a benefit to CubeSmart. We will recommend CubeSmart to all of our clients and friends.

Total 5 star experience!! Excellent all around the board. Great support teams via the phone to the in- store experience. The entire process was seamless. Super happy customer.

Great customer service - Storage units were clean - always had my questions answered when needed.

Clean facility with exceptionally professional and helpful personnel.

Both Tina and Carla were amazing to work with! We used U-Pack moving company that needed to deliver a large trailer to a storage unit since our condo would not allow it. CubeSmart and Carla were the only ones in New Smyrna Beach willing to help me! Carla worked with me to get everything setup since we were moving to the area and she was amazing! And Tina was there when we were moving and was MORE than helpful! Thank you Tina and Carla for providing the best customer service in town!

Debbie is outstanding!!!

Gabrielle is professional, courteous, thorough and personable. I rented two climate contrlled units (5×12 & 10×12)Clean, well maintained and oversized push carts for loading and unloading. Beats all the others.

I feel that my belongings are safe and secure but Cubesmart just went up on the prices! Too expensive! Ill be looking somewhere else.

The staff there could not be any nicer, professional and quick response. If I needed storage again, I would look no further than Cubesmart, NSB.

You will not be disappointed with this storage facility. My husband and I have been customers at this location for about 5 years and we have no intention on leaving. To start off the facility is very clean and well maintained, from the restrooms and office to the interior hallways and exterior units. The staff is extremely informative and pleasant to work with. Both of the front office girls, Carla and Bridget are very helpful and professional. The prices are reasonable for such a great location, you will not find another storage facility within the area that is comparable.

I have been using this facility for over 12 years and have had experience associating with several staff members over the years even before it was CubeSmart. I have to say that Karla and Lyn (and Bridget last year) are an absolute joy to not only work with but to have the pleasure to know. This facility is absolutely spotless; beautifully maintained; and one of the most accommodating businesses Ive ever had the pleasure to associate with. Anyone in need of a storage facility would do themselves very well to seek out this particular location. They will not be disappointed - Karla and Lyn make that their goal each day. W. Mike Martin / Richmond, Virginia

Great customer service! Gabrielle is awesome***** I give her five stars. The facilities are great also

Your manager was extremely helpful and worked very hard to accommodate my situation. He was very professional and knowledgeable.I would highly recommend your company

The only reason I didn’t give them a five star rating is that the several different units that I rented over a three year period didn’t have electricity and I went up to a 10x20There have been several different managers and employees and I never had a problem with any of them.The only reason I left was I’ve moved and now they are too far awayI would definitely recommend for a friendly, clean and secure storage facilitySteve Russ

Gabrielle is curtious and knowledgeable, very helpful. Facility is clean and safe. Highly recommend it.

Great experience. Carla, the store center manager, is a super star. We toured the facility, saw the storage space and went over all the details. Clean and well maintained facility. Highly recommend.

I had to call on a Saturday and get access last minute and could not find my keys anywhere. The staff was so helpful! Of course my super secure lock had to be cut off. They quickly verified my ID and, without a charge, took their grinder to my lock. They had a new lock for me at a reasonable cost and I was quickly in and out. So grateful to Bridget Ausmus for her help and kind professionalism . I am happy to keep my business with CubeSmart!

This place has helped me with what I needed and when I needed it. I feel safe and secure knowing my things are here. I see the management often when I’m there and that also makes me more comfortable knowing someone is there to help me if I need them.

The staff was most courteous, and professional. I have been to other facilities and this is the Ritz Carlton compared to Motel 6. Can’t say enough good!!!!!

Carla and Lyn are amazing!!! From the moment I entered the office to exiting the facility, I felt as if I was their most important client.Signing up was a snap, their Customer Service exceeded my expectations and their friendly smiles gave me the confidence I was choosing a great place to store my motorcycles.In the end, they found the right deal for me at the best possible price and then topped it off with the best possible friendliness and service one could ask for.

Extremely friendly & professional staff!! I appreciate both Carly Jo & Matt helping us get the best unit for our needs. The facility is very clean & easily accessed. I highly recommend them for your storage needs, big or small!

With the new management I am able to finally get the unit that I have asked for for two years. The former manager never found time to get me this size, even knowing that they were available. Not good business.

Carla was very professional, friendly and helpful. It was extremely hot the day we moved items into storage unit. Carla recognized this and offered us water in which we were very happy to accept. Very clean and well maintained property. Highly recommend!

Always sweet and very helpful❤️

Great people at this storage unit facility. I cant stress enough how professional and attentive they are to taking care of their customers. Just rented my second unit with them! Highly recommend!

Had a storage unit here for almost 7 years.

Good service easy access to your business

Great people to deal with. Efficient and concerned about my needs. Definitely would recommend them to anyone looking for a storage place👍

Totally painless! Carla and Lyn were amazing. theyre vaults of information. More than helpful in determining the space we needed. Facility is so well maintained, looks virtually NEW!

Carla was great! She made sure I received exactly what I needed in a timely fashion. I would definitely recommend CubeSmart in New Smyrna Beach!

Easy to reserve unit online; staff called me quickly to confirm reservation; staff friendly and professional on phone and in person; storage facility easy to get to and located in a pleasant-looking area; facility is neat & clean; storage unit I rented was clean & dry.

We just recently rented a unit from CubeSmart New Smyrna. The staff is friendly and always ready to help out with whatever the request may be.The facility is tidy at all times.Keep up the GREAT work.

Recently my wife and I visited this location to find storage for our motorhome. Both Carla and Lynn were very helpful and they took the time to find a storage location to meet our needs. We would recommend this facility to others.

Very clean facility also extremely nice worker 😊

Have to say, Carla Vayo & Lyn Williams made myself, my son & husband feel VERY Welcome! Reassured about the property & its services...Love the use of a moving truck included...Great Deal! Highly recommended. Thank You Ladies! :)

Professional service. Complete information and related documentation without feeling pressured to sign up... And we did the following day. Clean storage units, use of large pushcarts and plenty of room to park and turn car around.

A very clean and well kept it also has great security

Price is more then you would think

Friendly staff, flexible rental options.

Great encounter !Matt the manager, treated me friendly and professionally.I rate the whole experience at 5 STARS.THANKS

Our experience at the NSB, Fl. location have always been very positive. I would be happy to refer my friends and family here.

I was recently down for bike week looking for trailer and bike storage. Very knowledgeable and helpful staff, well maintained facility. Made the whole transaction run very smooth. Looking forward to next year already.

The staff is extremely professional and helpful. The facility is clean, safe and conveniently located. We are very happy we chose CubeSmart for our storage needs.

A very clean facility run by super helpful people. They recommended a wonderful mover, helped us with our planning, made the unit available when we needed it, and made our moving and storage experience easy.

Very clean. Good staff. Just way expensive when compared to other options in the area.

Ive been using Cube Smart in NSB for 3 yrs. now. I have complete peace of mind knowing my possessions are safe, and in a clean environment. Matt and Gabrielle are always super professional and friendly! I highly recommend.

Matt took excellent care of me. Friendly, courteous, very helpful & knows his job well!

Just wanted to update my review. The district manager called me and made this right. He kept the pricing for 12 months even though they dont normally do that. Im changing my location to Daytona Beach as it is closer to where I need it. Thank you Cubesmart!!!!The pricing changes every hour. That is what I was told at the NSB location. My pricing changed three times, reserved a unit one month in advance (which I loved) thru the 800 # was told it was 10% off for 12 months. Was called about a week prior to my reservation date and was given a different price. Was told I would need to explain everything again in person at the NSB location. I drove from Daytona and was given yet another price. Then they were working on the pricing and was going to give me several other discounts. When I confirmed the price I was quoted on the phone for 12 months I was told that they do not keep pricing for 12 months. I got up, said I wasnt interested and walked out. VERY SHADY with pricing. Make sure you get everything in writing and get names of ppl you talk to!!

My wish is to congratulate you and thank you both, office ladies carla and bridget on such a great and well maintained storage facility!! Cube smart is truly the best storage facility that have ever had the pleasure of doing business with, the staff are friendly, helpful, patient and kind the fact that was given the choice of air conditioned units or not, indoor units or out door units to pull up and unload ground units or upstairs units provided me with all the options needed. The prices are very affordable and competitive the office is clean and welcoming with all the supplies you would ever need to store you belongings!! My personal ratings on this facility are A+ 100 % WOULD RECOMMEND TO ALL MY FAMILY AND FRIENDS. A FIVE STAR FACILITY!

Very nice people to deal with facilities come clean always very courteous when you go in there to pay you rent if you have any questions they have the answers they dont try to snowball you

CubeSmart self-storage they have all different sizes of storage units that you can vent the people that work there a very friendly and willing to work with you.

Lyn and Carla are fantastic. Took great care of my reservation. Great representatives of CubeSmart!

Both of the Ladies in the office were very knowledgeable, polite and fun do business with. Facility is clean and well maintained. prices are very fair.

Very clean & personnel is professional & courteous.

Management was very thorough. Facility is very clean, secure and accommodating.

Carla at CubeSmart is extremely helpful and courteous to us every time we work with her!! Shes always ready to help with a smile :) Highly recommend!!

Lyn & Carla provided wonderful customer service (yet again). Thank you for taking such great care of us on short notice.

I rented a space at CubeSmart and the process was painless. I am very happy with the staff and very happy with the facility.Thanks, Bob Finch

Friendly customers serviceClean units

CubeSmart in NSB did a great job-thank you gals! They are friendly and efficient in renting me exactly what I needed.

From the first contact via the internet, to the follow up call from the local manager, and continuing on to getting set up in the unit, I was thrilled at how smooth an operation this was for me. We even got use of their moving truck for 4 hours, FOR FREE. Very clean unit too. Highly tecommend to all.

Carla Vayo was very helpful, knowledgeable and friendly. Made this phase of an otherwise stressful move very smooth and easy. People make the difference, Thanks Carla!

I want to say I never used storage before and being overwhelmed with moving and packing my experience with cubesmart was extremely helpful .Soon as I walk in the door the ladys were so helpful .Carla was so kind and listen to my whinny .she help me figure out a size even took me to the cube to show me where my cube would be .she made my first time so easy .I highly recommend cubesmart

Very friendly staff and reasonable prices climate controlled they even have carts for you to use to move your things what more can you ask for

Lyn was extremely professional and helpful. Awesome and friendly service.

GreatStaff on duty could have been more helpful.

These folks are wonderful. Like new friends

When I booked the storage unit (10x20) I was told it was an outside drive up access. However when I got to CubeSmart storage unit, I learned that was not the case. In fact we had to take our items down a little hall to get to the unit. It was Friday night, so therefore to late to look elsewhere. Very disappointed.

They went above and beyond with customer service! Very Clean and Safe. I would definitely recommend this place to go to for storage.