I have read the previous reviews and Im sorry to say they seem to be spot on. I spoke with the manager in Newark Delaware about my cpapp machine, which was broken, and she refused to try to set up repair, loaner or rental machine. When I asked what I was supposed to do tonight ( I tend to stop breathing around 100 times an hour )she shrugged her shoulders and said to just wait till medicare approves a new one. She refused to help or give me any guidance as to what I could do to rectify the situation. refused to help !!! and I have been with them nearly 5 years ! there are other suppliers in the area do yourself a favor and talk with them before you get the treatment that I recieved

The office employees have only added to my stressful experience of realizing the only O2 I have left to use on a cannot miss doctor appointment is one that cannot be opened for the life of me. Im already exacerbated and they are stressing me to use oven mitts amd grippers and vices to open this obviously malfunctioned tank. These professionals obviously are not trauma-informed trained and not ones to count on in times of emergency. They have added to my problem instead of being part of the solution amd then gaslit me, blaming me for not using more than 8 tanks in 6 months amd waiting until two days before i needed the tanks to call. Am I not the patient? The consumer? The one in need? If your doctor or hospital mentions this company to use, ask for other referrals so this lack of service cant happen to you. Next, to call Medicare/Medicaid and file complaints.

If I could give it a zero I would. Called before the trial period was up and spoke to the respiratory therapist to tell her I was having problems. She disregarded what I was telling her and didnt do anything about it. The problem got worse and come to find out I have to wait 6 months for a new mask and headgear. The only nice thing about this place was Diane who tried to help with the issue but was told nothing could be done. Would not recommend this establishment.

I do not know why they are getting so many bad reviews. My experiences have been superb. Compare this company to Apria and the company in Maryland (HomeMedi) and there is no comparison.

The Newark office is the biggest bunch of scammers it all started with my first appointment oh can you wait cause we have to wipe the office down ok covid. Im outside waiting for a hour while the assistant is walking around the building talking on the phone then they come get me the whole time im standing outside the office they was supposed to wipe down never did so I take the machine home doesnt work 2 weeks later I get there to exchange the machine I gotta wait for the assistant to come back she had to go somewhere so im waiting another 1hour and 20 minutes no sorry i apologize but im being rude cause im telling them how bad their service is. Please please please stay away and dont waste your time taking them their machine back I can live better without the headache they are causing.

We were pleased in the beginning ....until we needed supplies. My husbands mask ripped in two separate places. Trying to get a new mask has proving to be impossible. I get nothing but excuses and insincere apologies.... called on 6/14 to report the mask was ripped and the hose keeps popping off. They stated the insurance company was the problem with getting the items authorized. I called the insurance company and they sent one right over. The lady on the phone said she would call me if there was an issue the same day. Never got a call so I thought it was taken care of. 6/24 still no mask and still getting a run around. Sorry nothing on file, nothing has been ordered, don’t carry them in stock, need to order but no authorization yet. All different excuses. This place don’t care. It’s a shame that people treat others like this. As long as they get a pay check they will do as little work as possible. They don’t seem to care that this affects my husbands health. I only hear.Well what do you want me to do? I can’t help you. What I want is you to actually care enough to do your job.Don’t use these guys if you have other choices....

As others have said, I would give 0 stars for this company if I could. It has been a miserable experience! No one can tell me what the bill I received is for! For the past over one year I am sent back and forth between the local office and the customer pay department--no one is able to see the whole screen on their computer with all of the details so they tell you to call some other department or a supervisor who can see the screen. But, those people cant see all of our information either. I will be contacting the Better Business Bureau.

I got my first cpap machine last year. My experience was great. They fit me in on a Saturday to help work around my schedule. Representative walked through how to use machine and app. Very helpful and friendly. I work for a sleep doctor and hear complaints often but most complaints are related to insurance issues not the company.

Worst billing department in the universe! Horrible customer service, I have to chase their errors, every single bill. How many payment confirmations can they lose? No concern, no follow-up, no professionalism, just a disgrace. They dont deserve one star. They make me miss RPA! They are affiliated with Lincare.

Received first CPAP machine. I appreciate that they are open Saturdays. Representative walked through how to use machine and setup. Very helpful and friendly.

My husband who suffers from Sleep Apnea had an appointment with his Pulminologist on August 27, 2019. At this time the Pulminologist ordered him a new C Pap mask. He sent the order directly to the Newark office. We never heard a word from the Newark office and I made several phone calls and finally was able to get an appointment for a fitment. This was the latter part of September. As of 2 weeks ago my husband had still not received the mask and was without his C Pap since August due to having no mask. He ended up in the hospital with heart failure. At this time the hospital called the Newark branch and also Dr. Walshs staff called. No results and still no reply. I called once again and asked what the delay was since this was actually ordered in August. The employee said the problem was that his account had not been activated. How odd that that same day she was able to open his account. The mask finally came in this past weekend. This is the worst service offered. I think that the manager of this facility needs to look into these bad reviews. Then these employees tell you not get upset.

I had a great experience here😃

Actually ZERO STARS. They were great until Lincare purchased them. Their shipping department is clueless. They often ship the wrong item and when you try to return it....They wont credit your account. Their Billing department is even worst. I fought with them for FIVE MONTTHS to resolve a billing dispute related to misapplied payments...STILL NOT RESOLVED! They dont return phone calls or letters so dont bother.Their prices are a rip off. They charge name brand prices for GENERIC supplies.Im not sure how they stay in business.RUN FROM THEM.

Piss poor service and i got a letter about signing up for a law suite they have against them which lincare never bought them

If I could do no stars I would. They have no information on anything that I have. I have received no calls from American Homepatient and/or Lincare for update on supplies in well over a year. Luckily I had enough on hand to last. Terrible company.

Horrible customer service! They dont listen and dont care about you just your money.

Horrific experience. Respiratory tech was the most unhelpful health care provider I have ever worked with. She let me select my own CPAP mask - and it doesn’t fit. Couldn’t tell me why the machine I got was selected for me based on test results - or what? Because this is the one that insurance pays the most on? Took them a MONTH to even get my machine to me! Then I only got it because my doctor - who had called them like every other day! - insisted on a STAT issue of the machine. I’ll be telling my doctor and insurance company about the issues so they can make better suggestions to patients for future treatment. As a healthcare consumer I deserve better than someone who is just there to collect a paycheck and from a company who is just there to bill insurance. Extremely disappointed.27 November - back for more. Tried to pay my invoice online AND over the phone. No luck doing either. Apparently my account number does not match my zip code - yet I have a computer generated bill with the account number and the zip code that was sent to my home (the address on the bill). When I called the Newark office I was told: “Can I have your number to have billing call you back? I can’t get to billing.” Then she asked if there was anything else she could help with. WHAT? You didn’t help me with that I called you for! Man, this company is ABSOLUTELY TERRIBLE. I will wait until this machine is paid for and have nothing more to do with them. Already told my doc to stop referring patients to them. This is THE worst customer experience I’ve ever had - with any service not just medical. Absolutely awful.UPDATE REVIEW: If I could give them ZERO stars I would. seriously, either that whole staff in the Newark office needs to be replaced or someone needs to shut them down. My CPAP machine was having issues so I took it in. It’s gonna take 45 days to have someone look at it - but they did reluctantly give me a loaner. Then I was chastised because I hadn’t had my tubes, headgear updated in a while. Chastised - like I was a first grader. I was told that I had to have an updated script for new supplies - and as I was chastised so severely - I set up an emergency appointment to get this script. Instructions were not clear on what I was supposed to get and when I dropped my script off I was told that in addition to the script I need notes. They told me they would call the doctor to get the notes. That was a week ago. How overly important was it to chastise me about supplies when I’m waiting a week to get them on an emergency basis? This place has AWFUL customer service - just doesn’t care about their patients. I’m currently working with my doctor and insurance company to get my DME order transferred to another provider. All they care about is money - and you can se how evident that is with all the internal trophies on shelves in the lobby. More patients - more billing. How about less billing and more care for your patients. WOULD ABSOLUTELY NOT - NOT - NOT RECOMMEND THIS PROVIDER TO ANYONE. Insurance companies and doctor’s offices - are you listening - find another supplier if you want your patients to be treated well and have successful treatment.

Total disregard to customer. Could NOT be more disorganized, non responsive. DO NOT use this company!!!! Ships incorrect supplies and CAN NOT get it right in 5 tries!

Supplies are often wrong. Very dissatisfied and disappointed with the service and products from this company.

Almost $200 a month for two small filters and a plastic water bin. Yeah, go somewhere else if you can.

It’s more than 8 months and they are not able to tell me when CPAP machine will be delivered. Avoid them, they are a disgrace on medical device supply business.