For 7 years I have made a solid attempt to bring our company trucks to a reliable place to get work done. It has ranged from simple installs to various custom work. We have always enjoyed quality work and being able to have a professional relationship with Hollywood Sound. That being said I needed a day to think it through to ensure I wasn’t responding out of anger or letting any emotion cloud my judgement. Doing great work is great and all but the devaluation of a customer speaking to them in a manner that’s completely unprofessional is unacceptable. My vehicle was being worked on for what seemed to be a moderate job involved the removal on my front bumper. After driving an hour prior to my appointment to ensure the the job could be completed in more ways than one. The day of my appointment looked to be about 3 hours of work. After not being able to successfully complete the install I was left with a hacked up bumper inside and out, a sorry we can’t do it and a 300 dollar bill. Before even being able to possibly discuss negotiations of that price with the owner I was greeted with an attitude of the time the car was brought in, the time it was leaving, that nothing is free and to get in my car and just go. The loud disrespectful tone taken with me was and is ridiculous. The employees ensured to me that it wasn’t me that something else was going on that caused the owner to take such an aggressive tone with me. I appreciate the kind attempt the workers took that tried to ease the situation but unfortunately I do not recommend talking to anyone ever with an attitude especially if they have done nothing to upset you. I will unfortunately not be returning as a customer ever again.
Knowledgeable owner and staff. Great product, price and turnaround time on quote and install. Highly recommend.
Installed speakers that were one inch under the factory size, and they were hitting metal frame in door. Sound system sounded better before it came in.
Outstanding, went out of their way to make sure I was satisfied and was going to make the right choices. Highly recommend.
Tommy is one of the greatest guys youll ever want to meet he can meet the needs of all your stereo needs and works on Harley-Davidsons in my book Tommy and his crew there are thumbs up all the way thank you again Tommy and give this audio shop a try youll love them too
Was recommended this place by sunshine ford in newburgh for a remote starter- will never return. Absolutely awful customer service, the guy rushes customers off the phone and in person without any regard to customer questions or concerns. Had to ask for a receipt, was promised to get one emailed to me and still havent received it (and probably wont)- so clearly they wont back up their own work. And my car was returned to me with chips on the front bumper with what looks like whiteout on it to cover up the marks that was DEFINITELY not there before I dropped my car off. Wish I read the reviews before just trusting what I thought would be a valid recommendation.
After reading these reviews, it just confirmed my first impression when going there after 2 phone calls prior. I’m black and I definitely didn’t feel any welcoming vibe. I won’t attempt going back. I’ll let the Hudson Valley White Folks support them. I’d rather overpay at the dealer than suffer disrespect. Walked in the door and it was like the look of what do you want?! Just saying! America is truly sad now!
Everyone there was very knowledgeable about what system to put in my car. Everything done perfectly and in a good manor of time. Later got tints done and they came out great!
I am leaving this review for the one rude guy that works there. Everyone else is great but this 1 guy makes me reluctant to call and ask questions about previous work I had done by them. I had a remote starter installed a little over a year ago and Ive had 2 issues. Overcranking and after a year and now its hit or miss when I start it. The 1 guy I always seem to get when I call assumes that we (the customer) knows everything he does about this work he does everyday. Almost like he doesnt wanna stand by the product he put in my car. Its very frustrating.. smh
Almost all of the best custom work around this area comes out of this shop. Bikes are neck breaking and sound systems make other car alarms go off. (experienced it myself) They do all types of work on almost anything.. Great staff and prices!!
Awesome, the people there and the product is always top notch.
Hollywood Sounds is the only place i trust with my car. Tommy and Jack do fabulous work and are a great bunch of guys.
Very professional. Tommy and the other employees are very knowledgeable on all aspects of motorcycle audio. My system sounds 100% better. I would recommend them to all.
They installed a new stereo, amp, sub and speakers in my Nissan Titan and did a great job. Will be using them again for my 04 Mach 1.
Well job done!! I had them install my new carlini ape bars and heated handgrips on my bike and the quality was top notch. Highly recommend and I will be back for more work to be done.
Great place. Great service. I couldnt afford new black rims as black rims are all the rage. I found Hollywood and they dipped my rims in black matte finish. It looks great and lasts. The price was awesome too. Cant thank them enough.
Good service
Going on our annual trip to Virginia we realize the kids DVD players didnt work. My husband googled this shop and these men helped us out by figuring out what was wrong with the DVD player. They are very kind and accommodating to a family in need! I would recommend them to anyone!
Would never know that they did any work there clean quick and fast
Ive had around 5 remote starters installed by them. Im always satisfied. They are reasonably priced. They are always eager to assist me. When my remote starter battery fades Tommy replaces free of charge. I enjoy just going in to say hello. Jack always changes my clock for DST. They have excellent knowledge and experience with cars and contacts.
I will be a returning customer. Very happy with installation- very clean!!! I discovered their shop from a recommendation after a bad experience at another shop!
All around good experience.
Made an appointment for my wifes car to have a new head unit put into her Crosstrek and these guys were on it. They were very busy but thats to be expected on a nice Saturday morning. They still had us in and out fairly quickly, 2 hours total, all for a very decent price. They have been around a long time and this whole experience shows why
They know
Always take good care of my vehicle! Excellent work.
High price for tint... garbage tint job done.. I won’t recommend to anyone.. sorry
Good work and a courteous, pleasant staff.Will recommend Hollywood Sound to others.
Was recommended to take my car here. Dropped the car off snd was supposed to hear back from them about installation options. Instead they installed a system and charged me for it without talking to me. After the installation my car has had a constant draw on the battery that so far has cost me another thousand dollars to try snd diagnose. Owner takes no pride in the work, absolutely would not go here.2021 now, it cost me $4000 to diagnose and fix the issue. Tommy cost me nearly $10,000 without even consulting me about what I wanted in my vehicle.
The workers here come across as stand-offish, if not borderline obnoxious. It was always like pulling teeth trying to get them to honor an appointment and not keep the vehicle for a full day or two. It seemed to get better, until... Last year, I brought my car in to get my factory speakers replaced (nothing fancy - no amps, etc.). I set up an appointment for first thing in the morning the next day. After taking a day off from work, I arrived and they told me they were busy, come back in a few days and drop the vehicle off for a day or two. No explanation, no apology, just a stand-off tone. I drove to another shop down the road, got a quote cheaper than Hollywood, and had them installed the next day. They also seemed to appreciate my business and the service was much better.Several months later, I bought a new car and went back to Hollywood to get my remote starter taken out of the old one. The starter was given to me as a gift from my parents, and my parents both insist the salesman at Hollywood told them they would transfer the remote starter to another vehicle for free, if needed. Hollywood completely denied this. They charged me to remove the old remote starter, and they charged me another $200 to install it into my newer vehicle. The overall cost was the same as buying a new starter. Getting an appointment was an issue again, and most of the time, the starter doesnt allow the starter to turn over and it stalls out before starting. I have no problem starting my car with the ignition.I will never go back to this place again. I went in for two separate products, and had problems both times. Never again.
I had train horns hooked up from these guys. The tank and compressor and tank was mounted underneath the vehicle and it’s not suppose to get wet. It says in manual cannot be exposed to moister. I told them it was done wrong and their answer was we do this type of work all the time. So I called up Hornblasters and they said install was done wrong. Also my push button start didn’t work when I picked up vehicle they claim they don’t know what happened. They didn’t take money off from install or try to help not satisfied at all and won’t go back there
Absolutely love Hollywood Sounds.. Good people Great at there Craft.💯✊
Installed car stereo and everything went smoothly. We have a very happy customer here and we would go back for future needs.
I have had several things done by them from rain guards installed to remote starter and blue tooth installed. They have always been so friendly and helpful! Even 2 years after having my Bluetooth installed I got a new phone and could t get it to pair up. I went back and they came right out to my car and did it for me...no charge, just a smile and a thank you for coming back!
Quality work by a great team of guys. They know what they are doing. Very clean wiring job and clean up when they are finished.
Cant say enough about these guys. They are brash but fact is they get the jobs done and done well. Got the gf a starter as a gift let them know and they had it done in a day for me. Then she wrecked her car a month later. A few calls and they talked me through removing my starter at least its not a 100% loss. These guys are top notch. Def recommend them for starters n stereos (done for me in the past). Thanks guys
Always doing great work!
Tommy the owner of company and his team Mickey and Jax offer great customer service. Im been dealing with them with all my cars for 15 years. Im known in orange county and everyone knows if I recommend a place is because I trust them and there the best.
I called for replacement bulbs and all they kept telling me was $299 $299.. I didnt even get my question answered didnt even try to see if they could get the bulbs just tried to get me to replace my whole system with l.e.ds.. Thanks for nothing..
Great service and great work. I was able to get my truck back in one day.
These guys are the best price is great they are highly recommended service are fast good work guys they install my Ridgeline DVD player absolutely amazing
Had a remote start installed there, then my car never worked right again, went to dealer and they told me the install was the worst they ever seen, cost me over $1500 to have it taken out and wiring repaired.. One mistake I will never make again.
Great Customer Service ! Nice,Clean Shop ! 👌
Ive been using Hollywood for all my aftermarket parts and installs, and ive always been treated fair. The prices are reasonable. I highly recommend it
I have used Hollywood sounds for over 10 years whenever I need something done or looked at their there to help great group of guys and they know what theyre doing
Install Friday, so far the sales process has been great.
High quality installs at unbeatable prices
Went to get a sound system installed in my car and it came out amazing loving the sound and the customer service was awesome will be coming back for sure
Best audio and car/truck/whatever accesorie dealer! Tommy and his crew are great!
Great place great people.. knowledgeable about their products..trustworthy..deffanetly worth stopping in
These guys are the best!!!!! I highly recommend them for anything related to automotive needs. They go out of theyre way to help you any way they can. I brought my 2017 chevy silverado over to them to install/upgrade the sound system and was surprised not only as to how clear and load the system is now but also how fast and clean of a job they did. Also had them install a new head unit in my sprinter that offers satellite radio and reverse camera and Im extremely happy with that also. They even fixed a headlight issue I was having on my chevy after the truck had a plow installed by someone else on it (which they dropped everything and fixed for me). They wouldnt even take my money. Love these guys and I will always bring my vehicles to them .
Absolutely the Best around had a radio installed on my Harley Great price Excellent service really Awesome guys
My wife went somewhere to get her suv radio put in, problem is that it was draining her battery and the guy refused to fix it. We went to these guys...SO AMAZING,,, instantly they knew what was wrong when they seen the wiring and solved the problem very quick.. Fast service... Im a fire fighter in orange county ny and im bringing all my friend here to get work done.
Excellent service very knowledgable staff. Very friendly would definitely recommend.
I would never recommend this place to anyone. The customer service is terrible. I feel as if Im bothering them by being there. The place is tidy but not clean. Even with an appointment you will be waiting forever for them to help you. I would suggest you go anywhere but there.
Excellent service very professional.
Very helpful and knowledgeable staff
Great service and they have great guys working there
When you call for an estimate and they say $100 to install a stereo, you expect something around that range. When you drive 45 min and they tell you its $500 to install a radio, you walk out the door without hesitation.
Best sounds system place iv been to
Best audio place around. 2nd to none.
Place was clean, customer service was great.
Amp stopped working after a year, loose ground from the stiff suspension on my truck causing vibration not their fault. Brought in to repair, no charge, was out in 20 minutes
I was actually at that location for beverage emporium I would give the Beer store 5 stars
Owner and employees are extremely knowledgeable and friendly
Great service at an even better price
Fast and reliable service!
Top class establishments
Highly Recommend!
Fast courteous service!!!
Excellent service
Nice work
Awesome!