Was there today, 9/9/21 in the evening and I stood inside for 20+ mins without any of the employees saying anything or even looking over and giving a nod. The place was not crowded either, just the customers working with them. I left after waiting almost 30 mins. Not a great experience.

So...I came in with literally 5 minutes before they closed. Igor was the only person in the store and I know the look of long days. I just came from Apple where they swapped my iphone and I ended up with no service. Instead of fixing the issue they handed me a free sim card and said talk to T-Mobile. 👎🏿When I walked in he agreed to help me with the issue and spent almost 30 minutes trying to troubleshoot the issue. It was giving a lot of of problems and he was beyond patient and diligent. I even said I can go hats customer service, but he persisted and fixed it. I really appreciate that. Thank you Igor!

I lost my money due to persons here ( one is a lady- manager: this lady is really terrible!, the other is a man). Terrible store.

I visited this store Monday February 22, 2021. Needed help. It was one customer ahead of me. In store was 2 clerks. One of them help a customer and the other just walking around. Sometimes looking what the other clerk is doing. None of them say Hi or Will be with you shortly . I wait for 10-15 minutes and left. Very bad customer service. Not recommended.

I called looking for a Samsung device before going to the store. I was told it was in stock. When I arrived I was told they needed to check the safe and it would take 10mins.35 minutes later no luck, the associate had disappeared to the back of the store. There were two associates in the back while only one on the floor helping 4 different customers. They clearly did not care about customer service or experience. Apparently they have more important issues to discuss and laugh about in the back since I could hear them. Dont go to this store if you value your time.

Excellent service. Replacement of Pixel 3a under warranty. Seamless transfer of contacts, photos and apps. A shout out to a new staff member from Texas for her diagnosis of the subtle cause of new phone not ringing. (My apologies for not remembering her name).

This place is so bad. Igor might as well be useless. I would never go to this tire again based on how atrocious their customer service is. Worst T-Mobile store go anywhere else!

Tim the retail store manager is consistently terrific! He helps me with my tedious phone problems (like replacing a cracked screen cover) with enthusiasm and positivity, He and Igor make me feel welcome in the store, and are genuinely happy to help me anytime I call in. The store looks fabulous, it’s clean, bright and pristine. As a company I’ve found T Mobile to be excellent, If you need your phone to work in the USA and internationally they are an amazing company who understand your needs. I highly recommend visiting Tim and his team at the store. There is also plenty of parking at the rear of the store.

Omg, Tim was SO helpful when I went in to T mobile tonight to fix my account. The nicest, patient and genuine person I’ve ever had to deal with. 5/5 stars. Forever going here for my service

Luis is the man! He helped us switch from Verizon with ease and explained everything in great detail for us. I would HIGHLY recommend seeing him if you go to this T-mobile, you won’t regret it! Thanks again, Luis

Fast easy at the deadham location

One of the worst experience with the sales crew I ever had in T-mobile stores. Made me think that the frenchaise is making to much money and they didnt want my bussiness after 17 years with the same carrier.

Every time I come to this store, I immediately regret it. They always give you conflicting information and just waste your time. I spoke with customer service on the phone and was told I could drop off my phone in person at the closest store to me. I waste my time driving there to be told I cannot drop it off in store. I don’t know why I continue wasting my time coming here, they should just close this branch.

Recently purchased a pair of headphones. Staff was polite and friendly. Overall a really nice experience!!

Awesome store! People working there are kind and knowledgeable about the product. Also help set up new item and knowledgeable about T-Mobile.

Terrible sales person! Blaming all her incompetence on faulty computer system (oldest excuse in the book)... wasted 40 minutes.. left completely disappointed

Very nice. Job related. Tim very nice knowledgeable.thanks.

Very good staff. 10/10 would recommend.

Marissa helped me transfer all my stuff to my new Samsung phone. Thx.

If I could give this place 0 stars, I would. Very incompetent people working there, long wait times to ask a question, and very very poor quality service. Not a fan of T-Mobile in general but the consistently awful retail experiences make me want to switch back to Sprint.

Needed help with my phone and they assisted me in a very professional way!

Above average

The service lady wasnt helpful. wasnt giving right informations. sorry for her... she couldve gotten a sale from us.

Good service.

Fab customer service - go Jason! Thanks!