Love this place! We have been storing a boat there since October and receive excellent service. Dock hands are always helpful and will go the extra mile. This service definitely trickles from the top down with Shane leading the team. Our buying experience with Annamarie was fast and easy. I swear she knows everyone that steps foot on that property. I highly recommend ECM!
Highly recommend Emerald Coast Marine!!!Annamarie, Kelly, Leah were a pleasure to work with. Every step of our purchase was awesome. Annamarie spent all the time we needed walking us through the process of finding the right boat to fit our family and needs. It took a while since this is only our second boat and the first was tiny and YEARS ago. There was never any pressure or sales pitching. She always had our best interest at heart and wanted us to take our time to make sure we got this right. From the start Annamarie seemed more like a friend than a salesperson.The financing, insurance, and closing with Kelly and Leah was a breeze. In just a few short texts and emails we were set with everything we needed. We could have closed and driven away with our boat in two days, but WE werent ready. They never pressured us to get it done. Everything was on our timeline not theirs. Closing only took about 20 minutes. Try beating that when making any kind of purchase like this!The whole staff is AWESOME. They still have our boat now. I didnt want to take possession of it since the weather is expected to be bad all this week. They had no problem keeping it until Im ready.From window shopping to serious consideration, from switching our minds from boat type to boat type, test drives, phone calls, texts, emails, more shopping and last minute requests; the staff was always accommodating and a true pleasure to work with. We are very glad we decided to do business with Emerald Coast Marine and are happy to be the newest members of the ECM family!Thanks all, especially Annamarie....YOU ARE AWESOME!!!!Highly recommend Emerald Coast Marine!!!
Absolutely GREAT service. The whole team was great and made our purchase of our boat a pleasure. Special thanks to ECM team Davied, Keri and Kelly for making our purchase a great experience. Highly recommend them as they pay attention to detail and get you what you want. The whole purchase was pleasurable experience for us.
Thank you Emerald Coast Marine for coming through. I know that we had some trouble and miscommunication at the beginning of the process, along with how everything is a waiting game in this economy, so it’s impossible to expect perfection. I’m able to overlook prior details because of how Tony, Loren and the crew at ECM treated us AFTER the sale. There were things out of their control, but they made sure we were taken care of after we wrote the check, and that means everything. We love our new boat and can’t wait for the weekend! Thanks again Tony!
Bought a Sea Hunt from the Destin location. Our salesman, Tom, was fantastic- he went above and beyond for us. If I could rate 10 stars, I would. Will be coming back to them for years to come!
If you are thinking about buying a boat here, think about this. The General Manager told me I cant be responsible for what my sales people say
We purchased our boat from Emerald Coast Marine in April of 2020. It has always been our dream to have a good boat to go fish in as much as possible. After the purchase we had a few issues with the motor so I contacted Loren the manager of Emerald Coast Marine. He and his team went above and beyond to fix any issues that we had and did it at no charge. If you are going to buy a boat, you have to check out Emerald Coast Marine. They will do right by you and stand behind their sales and service. Our experience with Loren and his team has been amazing. When we decide to upgrade our boat we’re definitely going to be a return customer. Top notch sales and service! Thank you so much Emerald Coast Marine!
The crew at EMC was awesome. They assisted us with the purchase of a boat that they had sold previously. We could not have had a better experience. Davied Lunsford (our sales rep) went out of his way to make our boat purchase as seamless as possible.
I recently bought a new boat and this was the only marina in the area without a wait list for dry storage. I initially planned to keep it here temporarily, but after seeing their amenities, and super helpful staff, I decided to stay long term.Edit: after being there for over a year I decided to drop 2 stars and change locations. There were several occasions when I picked up my boat only to discover that it had not been washed from the last time. By that time it had already been a couple weeks so no telling what damage the dried saltwater was doing. And I’m left to wonder if my motor was not flushed as well? My coworker also keeps a boat there, and experienced the same. He spoke to management who said they had a couple dockhands that were caught cutting corners.Another problem is parking. The locals restaurant has become very popular, and the patrons (only there to eat, not boat) take up all the parking near the docks. Why not reserve those for marina members? I was always having to park very far away in a dirt field by the sushi restaurant.
The staff here is exceptionally professional and friendly. They knew I wasnt going to buy anything and still went out of their way to help me. Can only imagine how they treat actual customers.Thanks Alex!
Sales department is good. Service department leaves a LOT to be desired.I am admittedly a difficult person to sell something to. I know this, and openly accept it. I commend the staff, specifically Alex and Keri, for the fantastic service provided.I seldom give endorsements. Emerald Coast Marine sales will be an exception to that rule. They are nice, polite and professional. Most importantly, they are fair!Bravo -
You can buy a boat and services anywhere. What you don’t get everywhere is SUPERB customer service! The purchase process was seamless as Keri is incredibly efficient at financing and insurance. I simply waited for her to present my options. Kelly is there to help you become part of the family and get you settle into storage and the yacht club experience. Traci can work any maintenance issues that may arise and is very thorough when it comes to what she can do to resolve any issues and scheduled maintenance.Get Alex to show you the inventory. He can answer all your questions and loves his job. This guy will go above and beyond and it doesn’t stop after the sale closes. Give these great people an opportunity to show you what I experienced. You’ll see.
These guys are great! Knowledgeable, Professional and fun to work with. Tim, Keri and the rest of the Emerald Coast Marine staff were amazing. And their facilities were top notch. Definitely check them out if you are looking to buy a new boat!
I know this will probably sound like a commercial but this was my first experience at Emerald Coast Marine. Tom (in sales) and and Keri assisted my wife and I with the purchase of a 21’ center console boat. The customer service and attention to detailed was over the top and the transaction went seamlessly. I would recommend anyone looking to purchase a new or used boat to see the team at Emerald Coast Marine first. Thank you for the great service and fantastic boat!
Great knowledgable employees!
It’s challenging if your not a writer to try to write out a great experience such as the one I had with ECM, so simply put, I am a customer for life. You know I thought this place was beyond my reach, too expensive for me, and I felt intimidated driving in to this place with all the big boats out front but I boldly went in anyway because I really wanted a boat more than anything, I thought to myself “all they can do is say no. .. I walked around looking at all the awesome boats and then was greeted by all smiles, Alex, ..several days later I drove out with not the boat I would of settled for, but with the boat I saw in my dreams, without any regrets or pressure of too high ofpayments either.They treat you like family, they treat you as if you were buying a million dollar boat.If you choose to go to them you will be glad you did, that I am sure of.Thanks again Emerald Coast MarineSam E
I bought a new boat from Alex at ECM on May 5th; simply said, great guy. It has been months since I bought the boat, and he is still helping me out with the service department, trying to figure out the best solution to mount twin power poles. Once he sees this post, I’ll expect a fishing trip invite and/or a list of honey holes.
I love this place and thepeople working here are very nice.Thank you
VERY disappointed in their extremely slow and borderline incompetent service department and unstated boat storage policy.Their service department assured me that they could provide the very first routine maintenance of my new Westerbeke generator. The generator was operating perfectly up until the service department attempted the routine maintenance prescribed by the manual. After their attempted service, The generator would not start, the service department tried again to fix it and finally declared that I must seek a warranty repair. At this point, I bring in the supplier and installer, Two Tonys, who quickly discovered that a wire bundle correctly disconnected to service the generator was not reconnected. Cost me several hundred dollars and several weeks of prime boating time due to what can only be described as incompetence. Too many similar service horror stories to recount, but it appears to me the service department gives little if any priority to Yacht club members or boats in their barn.But that is not the worst of it, I spent three years refurbishing and repainting my 31 ft. Triton-so naturally I wanted to protect my investment, and arranged to store my vessel inside the barn. I recently discovered that their official-yet unstated policy- is to leave boats, like mine that belong in the barn, routinely banging on the docks overnight-which has resulted in EXTENSIVE dock rash to my formerly pristine paint job, due to a failure to properly protect the vessels with fenders and leaves them exposed to both collision and wake damage. This occurs even when the boat is returned in the morning -way before closing time! This UNSTATED policy effectively negated my entire reason for storing the boat in the barn and is the determining factor that caused me to seek alternative storage.Consider this, I paid extra fees to store my boat with the cobia tower extended to avoid any possible damage to the new paint job on the roof. The marina decided to drop the tower anyway to allow for tighter storage- while continuing to charge me the extra fee associated with leaving the tower extended.One of the reasons I joined the Yacht club with the explicit agreement (CHECK THE WEBSITE) that courtesy wet slips were available on a first come first served basis-in fact they simply offer a 25% discount to Yacht club members to reserve a wet slip. I have seen no evidence of the promised 10% reduction in fuel or service for Yacht club members....My two year experience with this Marina has been fraught with deceit and delay and I urge you to consider Two Georges as a far superior, yet more affordable alternative. I am still contemplating legal action as I believe that the Emerald Coast Marina has engaged in theft by deception. Please add to this post if your experiences are similar to mine and perhaps we can hold them jointly liable.
My experience working with the team at Emeral Coast Marine couldnt have been better! They worked very hard to get me into the boat we really wanted and at a great price! After the sale support had been excellent as well, they make you feel like part off the ECM family! If your looking for a boat, I highly suggest starting at Emerald Coast Marine!
Last year we had some work done on our boat and and at the time I was not so happy with the service. This one particular time out of the several wonderful times we have had with Emerald Coast Marine, I regretfully wrote a pretty nasty review which was pretty unfair looking back because the situation was taken care of immediately and was more of a miscommunication then anything else. The owners took the time to contact us to make sure they could fix the issue immediately. We have been bringing our boat to Emerald Coast Marine since day one and have received nothing but excellent top notch service.
I initially dropped in for some advice about a boat I was considering that was being sold by a different seller. They gave me some excellent advice which surely saved me from a bad choice. They offered to show me some boats they had for sale. Everyone was super helpful and not pushy. They listened to my desires and were eager to provide a great solution. We ended up choosing one their used boats. They made the process easy, were always willing to provide additional guidance and definitely went above and beyond for me. I would highly recommend Emerald Coast Marine.
I have bought many boats in my thirty years of boating I must say this has been the best purchase experience would recommend Emerald Coast Marina to anyone .
Bought my first boat from Emerald Coast Marine! They go out of their way to ensure that you not only pick the right boat but to teach you how to use the boat’s electronics and attachments! Also have signed up for the free Coast Guard Boating safety course that comes with every boat purchase courtesy of Emerald Coast Marine! Very happy with my boat and extremely happy with the service I have received thus far! No pressure sales just good ole fashioned friendly sales and service! Thanks Emerald Coast Marine!
We are members of the boat club. Wife chose this one over others in the area due to amenities - restaurant, pool, private lounge. We love Annamarie.
As a member of the Boat Club, we have been extremely impressed with the professionalism and friendly service offered by Emerald Coast Marine. Annamarie and the Staff do an outstanding job of making you feel welcome. Always available to help and always willing to go the extra mile to make your boating experience easy and fun! We cannot wait to get back to Emerald Coast Marine to take advantage of the many great services (food, bar, pool, marina services, boat maintenance, etc). You will not be disappointed.
We couldnt have had a more positive experience. The owner, Shawn, personally delivered our boat and spent several hours with us to make sure we were completely comfortable; being that my husband and I are newer to boating. The time spent was invaluable and we feel like old pros in a months time. Our financing and paperwork also could not have been easier, especially doing this transaction long distance, Keri even found us an unbeatable insurance rate. We also could not love our new toy more, we owe Emerald Coast Marine for drastically improving our quality of life with what we consider to be the most beautiful boat on the water :) Thank you Shawn, Keri and Emerald Coast Marine!!
Great experience all around. I purchased a used boat with them on consignment in August of 2019 and returned to trade in that boat for a larger boat to fit my style of boating. I spent a lot of time searching around the area and visited about 5-6 different dealers in the area and I can say that ECM’s customer service far surpassed the other marinas / dealers. I was never pressured into buying from them and They took all the time with me to answer questions, conduct sea trials, and allow me time to make my decision. I found some comparable boats around the area but was drawn back to ECM solely based on their friendly staff and great customer service. I primarily worked with a Thomas and Bob when it came to making a deal on the boat. Both were fantastic individuals and didn’t give me “the runaround” to try and make a sale. Keri was fantastic when it came to my criteria and comfortability as far as the finance portion. She knew the numbers I wanted to hit (down payment, payoff calender, and monthly payments) and she made it happen!! All the employees really seem to take pride In What they do and put the customer first even something as simple as friendly conversations at the front desk about Good restaurants and fun things to do In the area. If you’re in the market for a boat I highly recommend stopping by. They have some fantastic boats for sale along with a solid staff to back up their business.
I’m not sure what more I could ask for from the team at Emerald Coast!! I recently purchased a boat through Emerald Coast and what a great group of people and well run organization. As someone who was not local to them, they took A LOT of very detailed photos of the boat and shared lots of information before I ever made travel plans to fly to Florida to see the boat in person. When I did make the trip down, they were very accommodating transferring me to and from the airport and letting me have all the time I wanted to do a thorough inspection of the boat.And what an awesome facility they have as well!! On site restaurant, family pool area, service department, slips, indoor storage. This place is more like a yacht club!!There is no doubt in my mind that I would do business with Shawn, Keri, Davied, and the rest of the Emerald Coast team in a heartbeat!! Keep up the great work!!
Hats off to Brandon, Kerri,Davied,and Tracy. They have been kind, courteous, and very helpful . And worked hard to get us a good deal with price, financing, and insurance. I would recommend doing business with them for your boating needs.
Joined the Boat Club a few months back and have had nothing but a great experience time and time again with the entire staff at Emerald Coast Marine. AnnaMarie has been fantastic and constantly keeps us informed and up to speed. The entire marina staff is always extremely accommodating and helpful. And their boats are well taken care of and in terrific shape. So glad we made the decision to join the club. Looking forward to a great spring season!!
Clean place, good people, good maintenance team, good location. A little expensive for boat storage or slip lease, but you get a hurricane rated dry storage. Locals restaurant is decent.
Outstanding customer service! Being a member of the boat club has been one of the best experiences my family has ever had. The staff is very friendly and helpful and is willing to go above and beyond to meet your needs. Very convenient boat reservation app and the boat availability can’t be beat. Thanks ECM for providing such a great experience for my family.
Not sure if we will get the deal done but either way I would highly recommend them, great people and attitude. Thank you Daniel Hall and fingers crossed we can make this happen!
I had been in the market for a new bay boat for some time. Every place I went didnt have the boat as they described it. However Emerald Coast had exactly the boat they described which was extremely well maintained. I was pleasantly surprised with the outstanding knowledge and customer service of the staff. I had to driver over 300 miles to get the boat and Davied & Alex were more than willing to extend their days to accommodate me with this. After the sale of the boat they would call me to make sure that I was satisfied with the purchase. Cant speak highly enough about the commitment to ensuring that I was satisfied with the boat. If you are in the market for a boat I would highly recommend checking out Emerald Coast Marine.
Sold my Formula then sold me another boat. Both of the deals were handled professionally but with a very relaxed atmosphere. Highly recommend giving them a chance. Best group from service, sales and administration I have ever worked with on boat situations and there have been many over my 70 years.
Never in my life would I ever buy another boat from this dealership!!! They sold me a boat that has been in the shop for repairs for over 1/3 if the Time I have owned it!!! They are only interested in your Money and they Dont stand behind the boats they sell. The boat they sold me was a lemon, and they refuse to take it back when I asked for them to make the situation right. You plan to spend a few hundred thousand dollars on a boat, I recommend you go somewhere else. There service department even ordered the wrong parts for me and I have had nothing but lost money and time on the water because of this dealership! If I could give them a ZERO or NO Stars for my rating I would.
I couldnt be more pleased with Emerald Coast Marine. This is our first boat purchase and from the first phone call to Daniel Hall it was a great experience. Keri Doscher worked her accounting and financing magic to make sure we received the best rate possible. They were patient with us as we had some delays on getting all of the correct info from our CPA. We bought a 2013 Sea Hunt 234 Ultra and a brand new Magic Tilt Trailer from them. Being a used boat and buying from Louisiana I was dependent on transparency of the condition. Daniel climbed into the boat within minutes of the first call and sent text pictures of it along with pictures of a few small flaws so I knew what to expect. The boat was actually in better shape than we imagined. We showed up from a 5 hour drive at 2:30pm, test ran the boat, closed the deal, and were back on the water and happy boat owners shortly after 5pm. Awesome Experience!
Awesome marina, staff, and ownership. Honestly one of the best purchase experiences we have ever had. Our sales representative Daniel was extremely knowledgeable and bent over backwards to please us. The keywest boat speaks for itself.
Outstanding customer service! Beautiful facilities! Every employee is an expert on boats and boating. Best boating club in all of north west Florida. Special shout out to Annamarie Worrell, boat club coordinator and Joe - the everything boat guy. They go above and beyond all expectations!
Emerald Coast Marine is 5 star one of best boating club and storage areas in the panhandle. Annamarie the boat club manager also deserves a 5 star with her customer service skills always going above and beyond.
Absolutely wonderful experience buying our boat. It was last min and they got everything we needed and made sure we had everything we needed before we got to the marina since we were coming on a Sat to pick up the boat. I highly recommend Emerald Coast Marine
We had a great experience purchasing our boat from Emerald Coast Marine. Davied was a very responsive salesman without being pushy. The paperwork process was quick and easy. A small repair needed to be made to the boat and they came to my house, picked up the boat and then returned it when it was fixed. We are extremely happy with their customer service.
Emerald Coast Marine made it so easy to purchase a boat. Keri was especially helpful having everything ready for us when we arrived. Even though I was purchasing the boat, it was for my son and they treated him with such courtesy and respect.I would highly recommend Emerald Coast Marine!!
Purchased a used Tidewater Adventure center console boat from ECM. The experience was great -- got a good price and they were eager to please. They even added free accessories and free service before the sale. The boat is in great shape and they only sell high quality boats. Everything is handled by them including coordination with banks and registration of boat and trailer. I have not been disappointed in any way and highly recommend you check them out if youre looking for a boat.
Annamarie and staff are amazing!! So helpful! We have loved being members of the Emerald Coast Marine boat club!!
Awesome experience every time we go— friendly staff, very professional. Just had some service done— world class. Bob Peavler took great care of us.
Staff is very pleasant and answers all questions very knowledgeable. Not pushy at all which is pleasant in that arena.
Emerald Coast Marine exceeded all of our expectations while we purchased our first boat. The facilities were beautiful, there was a large selection of boats, and all of the staff we encountered were both personable and extremely knowledgeable.Mr. Daniel Hall is hands down the best sales representative that we have ever had the pleasure of working with. He happily answered our many, many questions as we were weighing our options between three different boats and made sure that we had any additional pertinent information. He is extremely focused on what is right for his customers and left no doubt in our mind that we made the right decision on purchasing our 2019 Key West 210 BR.If you are looking for a place to purchase a boat, whether it is your first for fifth, we give our highest recommendation to work with Daniel at EMC. He is a man of integrity and he will make sure that you are taken care of.The Staples Family (Keren, Sean, and “Mr. Ronan”)
Great staff and amazing boats. We’re looking forward to enjoying many weekends thanks to Alex and David!!
Great experience. Thses guys will take care of you. From Brandon in sales to Jonny the mechanic, they have you covered. You buy a bought from these guys you will feel like family.
My husband and I just bought our first boat from Brandon Nall at Emerald Coast Marine. We have to say we are so thrilled, thankful, and extremely satisfied with our recent purchase!!!! Everyone, and I mean EVERYONE (sales, ownership, deckhands, Restaurant staff!!) who works at ECM is so happy, friendly, and helpful!! Were so glad we purchased from ECM and even happier we decided to become members. If youre looking to buy a boat or just shopping around and meet some great people, look no further!! 10 plus a thousand stars!!!
The service here is the best Ive ever experienced. They literally took care of everything for me. Extremely informative as well. Could not be more satisfied. Will be a customer for life.
Made a good trade with these guys on a new tritoon for an old center console. Sales team is awesome. Highly recommend seeing Josh in sales for a good experience.
We are very happy with our Crevalle 26 from Emerald Coast Marine. Shawn was very helpful with the new build order and the purchase process. Keri managed the documents and all are in order. Its a beautiful boat that fits our lifestyle on the bay.
We just purchased a 2000 Sea Ray 290 Sundance from Shawn and Keri and cant speak highly enough about the experience. Both of them went overboard to take care of us all the way through the process. Ive never had as good a buying experience as they provided. Id never hesitate to recommend them to my best friend, whether buying or selling.I was also very impressed with their Service Manager, Bob. I asked to have a couple of things done and they were done promptly and for a reasonable price. What really impressed me was when he told me that one of the things I asked about he told me that he could do it but it would be a waste of my money They are the kind of people that we could be good friends with if we lived closer. To top it off, we love our boat. Definitely a win/win for Linda and I.
Emerald Coast Marine went above and beyond in my experience. Davied was the sales agent that I was originally connected to and he worked with me start to finish. He was easy going, very accommodating and truly a pleasure to work with. He took the time to answer every question and even contacted the previous owner for answers to questions that he did not know off the top of his head. Keri and Shawn were very helpful with my trade in and Keri made the closing and financing quick and painless. The customer service even continued after the close of the sale, which is rare in todays day and age. The entire operation was top notch and I highly recommend doing business with ECM.
Great place to eat food very good service was great views excellent 👍
Love the boat club. If you live in bluewater or Niceville and love boating you should do this. I never imagined I could describe boating to be this easy. I wake up, get the kids ready, pick up lennys subs, show up at the marina, the boat is ready, we play all day, return the boat. they take care of the rest! Seriously they make it sooo easy!
This was my 3rd brand new boat and ECM was by far the best experience. Great sales, service and management. I look forward to a long customer/business relationship with ECM.
Pretty cool place to visit if you need to be on the water
Easy to work with. Great service and always followed through with what they said. Highly recommend!
Friendly staff. Nice clean marina that offers lots of different services for your boating needs.
Just purchased a used Edgewater 245cx from ECM. I live in NY and was of course hesitant to buy a boat unseen. Shawn assured me the boat was one of the cleanest he had seen. But nonetheless i paid a surveyor to take a look. There were a couple issues (basically cosmetic)....when I showed Shawn the report, he didnt hesitate to make it perfect and send pictures during the process. Keri handles the finances and couldnt be anymore pleasant to deal with. They are honest, forthcoming and very knowledgeable. The boat arrived...better than i anticipated. I would highly recommend trusting them for a boat purchase. A+
I visited Emerald Coast Marine one afternoon just to look. And, well, two weeks later, I bought a boat. This is a first class organizatNJion. Customer service is their main focus. Davied Lunsford is by far the best, most accommodating sales rep. I have ever met. As a novice boat owner, Davied had only patients and understanding while guiding me through the purchase process, teaching me how to do everything everybody else all ready knew about owning and operating a boat. Everyone, Shawn Talpey, Pres., Keri Doscher, VP, Davied Lunsford, sales, Bob Peaver, service dept., and the entire dry dock team, focus on total customer service. I highly recommend you to purchase your next boat at Emerald Coast Marine.
I am writing this review of Emerald Coast Marine, EMC, (Shawn Talpey and Keri Doscher) in connection with a boat purchase I made which they brokered for the seller. In summary, I cannot stress how much of a positive experience it has been to work with them. Highest integrity, honesty and professionalism that I have come across in connection with any transaction of any kind (boating, real estate, etc) I have ever done.More detail... I found a boat in Destin Florida that they were brokering for a seller. I live in Nj and had considerable anxieties about conducting business over the Internet and on a remote basis. From the very first phone call all the way through transactional steps, sea trial, and follow up support they have been nothing short of astonishing. They were exceptionally engaging and patient in connection with my countless questions. They spent hours with me on the phone, via email and ultimately in person when I flew to Florida for my inspection and sea trial. Truly a remarkable experience.To be clear I have no business or personal connection with either of them and my review is completely independent and objective.
Great location, awesome staff, top notch marina!
Nice people.
Great staff
Authentic