Darnell made everything move smoothly and efficiently. He made sure I got all of the information i needed before making my purchase and he made sure i looked for everything i needed. I am so happy with my purchase.

We’re happy with the car and our purchase. However, be aware that there were about $4,000 of hidden fees added to the price of the car that were not advertised. These were for “reconditioning” on a car only three years old, and an added rust coating that they had already done, that we did not ask for, but still had to pay for ($2500!). We had already driven several hundred miles to buy this car, so the hidden fees were a major disappointment. We only went ahead with the purchase because we had already driven so far and we were running out of time to get our daughter a car before she leaves for college.

Juan Prado was such a help! Very easy going and made finding a car a breeze! Great service all around.

Recently, I went in to look at a few cars and was helped immediately by a very professional salesman named Juan! He did such an amazing job with helping through my car buying process!! Will definitely recommend him to people in the future!

The buying experience was awesomeness. Very professional and got a great deal. Andre Hernandez and Juan Prado were fabulous to work with. They made the process really nice with no pressure and took consideration on what we could work with and made it workThank you for all their hard work

Juan was really helpful during my car shopping experience. It was way less stressful than I anticipated and left feeling really pleased with my purchase. Highly recommend this dealership and Juan.

Juan makes the buying experience seamless. Truly a wonderful representative for such a great car brand!

Service was fast and prompt! Everyone I interacted with had a smile on their face and was ready to assist in anyway they could. The complimentary shuttle was a nice touch, as well as the coffee for if you choose to wait. Any maintenance items were explained thoroughly to me at my visit. Thank you to everyone there.

Brett was wonderful and easy to transact with!I was in and out in my new (pre loved) vehicle in no time. Very knowledgeable staff!I’ll be back!

Nick made our car shopping experience so easy. Extremely knowledgeable and respectful of our time. I would highly recommend Nick to anyone looking for a new car

Found a vehicle at Lincoln of Normal on autotrader.comCalled ahead to see if car was still availableWhich it wasDrove 220 miles one way only to find price was $4000 more than listed on autotrader$1300 for “reconditioning fee”$2600 for xzilon coating”Plus other feesTo me this is misleading sales tacticsI will be contacting the Better Business BureauSalesman kept saying we are transparent in all our sales!Had all kinds of bs excusesNever had this happen at any other dealerEver!Why not put the real price out there?Don’t waste people’s time and gasNever mentioned any different price when I called to see if still availableStop trying to scam peopleDon’t expect them to be in business long with these kind of tacticsVery unprofessionalJust getting the word out

Ken was extremely helpful and patient and worked to get me the best deal. He made the car buying experience very stress free.

My salesman, Zhora, was great! He was gregarious and personable and I really felt like he listened to my wants and needs and didnt push anything on me. Overall the experience was very nice, would recommend! I would give five stars except I felt like I got seriously low-balled on my trade-in compared to other dealerships in the area and the KBB value.

I brought in my vehicle for service and I was greeted by smiling faces. Service was absolutely amazing. I couldnt be happier with this dealership. Thank you and keep up the great work!

I had a great experience visiting and purchasing a car from this dealership. The salesman who took care of me, Sevan Tamazian, was very helpful and knowledgeable and made the process seamless. Would highly recommend!!

Worked with Douglas Phillips on numerous occasions and purchased plenty of vehicles from him! Incredibly easy to work with and always gets you the best deal!

I absolutely loved my experience at this dealership. Not only did James Navarro make sure that I got everything I wanted from my new Lincoln, he also made sure it fit under my budget. Definitely recommend!

Jason was fantastic he answered all my questions and addressed all issues.

The Mrs and I were greeted by Sevan Tamazian who was very knowledgeable and made our purchase seamless and a joy.

Juan did a good job! He was happy to help

Brett Ramezy and Andre have all assured me with my purchases there. This will be the third Lincoln I will be purchasing. They are great!

My recent experience dealing with Lincoln of Normal was awesome. I especially commend your Customer Service staff, namely, Brett Herrin. He is very professional, knowledgeable and has a great personality!I will definitely seek out Mr. Herrin for future automotive needs

This place is absolutely amazing! Quick service was in n out of there in no time! Got my DRAEM CAR!🚗 Also José Chavez was the best! Puts DREAMS into driveways! Dont hesitate to come down to check out the cars!

Kiayla was very helpful, loved my experience!!!

Wonderful experience. Very informative. Answered all my questions. Very patient with me. Thank you!!!

Awesome service from everyone I interacted with, especially sevan!

What a great experience! Lou Lopez is friendly, helpful & knowledgeable. I would absolutely recommend.

Juan was nice and helpful and would come back again

Very informative and responsive. I would recommend friends to work with them.

Great experience. My sales consultant Andre Hernandez was very knowledgeable. Smooth process.

Juan was very helpful and really nice

Service department was fantastic. Justin was attentive and courteous. Will definitely return.

Super friendly staff. Randy Hahn the service director and his team do a fantastic job.

Friendly and very informative sales staff. Great product knowledge making the buying experience a breeze. ⭐️⭐️⭐️⭐️⭐️

Had a great experience! Thanks Juan & Lou

Definitely earned my business!! Excellent service and very professional.

Service adviser Karli was fast, efficient and Refreshingly caring about how my car got serviced.

Bought a used Grand Cherokee from Z and he was awesome!

Service was outstanding! Highly recommended

Love this place, wouldn’t take my car anywhere else!

Jose and staff made my buying experience seamless and exciting!

Junior was great! He helped me out with everything I needed.

Helpful, knowledgeable, professional, communicative- all around great experience!

^^^^ This guy is pretty awesome to work with! Just saying!

Wonderful experience! Cant wait to go back!

Excellent service and attention to detail.

The service department is excellent!

We came in and right off the bat told them exactly what we needed and expected. The best way to get our business was to be quick. We waited for over an hour in the waiting area with absolutely no communication and the sales associate gone. My husband spoke to him before we left that we would need to leave if they couldnt do something for us quickly. 20 minutes more of no communication or feedback and we left. No associates but one nearby to tell. The associate we were working with did not call us. I called the store to speak to a manager and was sent straight to voicemail. I called again to leave a message for the receptionist to have the sales associate call us and its been over 45 minutes with absolutely no call back.This is by far the most unprofessional experience from a luxury car dealership I have ever encountered. We were ready to buy a vehicle from them and waited as long as my little one could stand. But no communication and the sales associate missing when we say we will leave only leaves us with a distaste for the dealership.

Friendly and prompt service.

Kind & efficient service!

Nick is cool

We had a lemon car issue with Lincoln and the replacement vehicle we wanted was at Leader automotive, Lincoln of Normal. Ramzey was terribly helpful throughout the process, answering our calls immediately, even on weekends. He was terrific to work with. Honest and straightforward. We had to drive up from Dallas so it was a real pleasure when we got there and he had everything ready to go for us. I couldnt recommend Ramzey and the team at Leader any more heartily!

Brett Herrin = A++++

Great service!

Great job

Great!

Great customer care! Very thankful for such a wonderful experience. It made my day a whole lot better!