Received the absolute best and most outstanding customer service from Todd Campbell at the Music Shoppe in Normal, Illinois, during a recent purchase of a digital piano. Todd spent over two hours with me and helped narrow down the many options to the best instrument I have ever played. He patiently answered all my questions, even took me to the warehouse to test out an acoustic grand piano, allowed me to play every digital piano in the showroom and never pressed me once with any hard sale tactics. Todd made this important purchase a breeze, which is amazing with all the choices from both online as well as brick and mortar sources. And although he is a percussionist, he answered every single keyboard question to my complete satisfaction. Highly highly recommended - both Todd and the Music Shoppe. BTW every other employee I spoke with at the store, six different people, were all very friendly, professional, cooperative, and helpful. Home delivery and set-up, as well as removal of our old digital piano, were seamless and flawless. Todd and the Music Shoppe are the best of the best, zero regrets, and 100%+ customer satisfaction.

They are the best for school rental programs! They deliver to school, they take instruments for repair from the school and perform free repair or replacements for rental program participants, and they will exchange instruments during the rental agreement without penalty! They have several rental tiers having to do with quality mostly, but all of the rental instruments are high-quality including the lowest tiers. They offer a large discount when you pay off the rent-to-own program balance early! I cant think of a better deal that I have received recently. Thanks, Music Shoppe!

Great customer service. The staff has people that are knowledgeable and helpful. One of my best experiences was when I turned in an instrument to have a little work done because of string buzzing on a fret. They fixed it in a day and charged me almost nothing. The instrument rentals are a great deal as well. My daughter is currently renting a violin and it has been wonderful.

The staff at The Music Shoppe makes the entire experience worth while. I stopped in to get a piece of equipment repaired. I was greeted by a friendly helpful associate. I got a call with a very reasonable estimate and explanation of work a short time later. All the repairs were done to perfection. I highly recommend The Music Shoppe and Mary Anne !!!

Our son’s instrument for marching band broke on the Friday afternoon before Homecoming. One of the Music Shoppe’s awesome technicians stayed late so he could get it working in time for the football game later that night. We brought it in the following week for a more thorough fix, and they had it turned around within a day. Top-notch operation!

My band was on tour and I came into the shoppe with a guitar with a busted volume pot from the night before. Tony (Williams) cleaned up the soldering and reconnected everything within 10 minutes and sent me back on the road. So appreciative of the quick and professional expertise. The ideal technician to run into on the road. Thank you Tony and the Music Shoppe!

I just spent the last 45 minutes in the Music Shoppe and got the most fun information about my old instruments. Jonathon, Courtney and a secretary whos name I didnt catch spent ALL kinds of time researching my old instruments. Courtney tracked down all the experts at the shop who gave me great info but when they got Jonathon to review my instrument I felt like I was in an episode of the antiques roadshow! He knew the history of my old violin and all about the company that made it in Germany! The price to clean it up, restring it and some minor repairs was under $50. The value of the violin....priceless to me! Such great customer service!! Thanks!!

These people are great!! Went here once, never going anywhere else

My husband and I have shopped here many times. They have a nice selection of musical instruments. The prices arent bad. The staff are friendly and knowledgeable.

We had a great experience today! Friendly staff that went out of their way to help. They made sure we had what we needed. Once we chose a guitar they used extra care getting it set up. We will be going back again, thanks guys you rock!

They have good rental violins. The strings are overpriced compared to the internet, understandably. Their violin selections for $1000-2000 is not great and overpriced for their quality compared to other violin shops I went to before. I have played for over 9 years.

Love the music shoppe! I always get my guitar gear here. Great local business with an incredibly kind staff. Seth Dralle always helps me out - he is so knowledgeable, friendly, and patient.

Everyone was super helpful and assisting! The staff all wore their mask properly, and provided gloves if you wanted to play on the piano. Although they looked understaffed, they ran the place smoothly and efficiently! I would recommend for aspiring musicians/musicians! They also rarely have anything out of stock and they have such a variety of music books, instruments, care kits, notebooks, pencils, and much more!

Todd was incredibly helpful and went above and beyond what he needed to. Excellent service.

They did a wonderful job of installing height adjusters on my sons bass and for a very reasonable price. Even though the bass needed to be transported to a store in another town that had the equipment needed, they were able to make the repair and get it back to us within a week. I highly recommend them.

Great wonderful staff and very knowledgeable and my guitar teacher is great. And is very patient and works with you on any level skill

Very helpful in the store. I wish they had more in the way of home studio gear, but its still a cool store. 👍🏾

Never less than satisfied. Going on for years of purchasing and guitar work. You guys rock

Great customer service and a wide variety of inventory. They offer instrument sales, lessons, student rentals, and service/repair. I feel lucky that this store is in our town.

Fabulous selection of Instruments! Purchase or Rent available. They are very helpful and Considerate of your needs. Great staff! Lessons are Available in the shoppe. Posted in the lobby are flyers for “singers, drummers, etc wanted”.

This was my first time in there and the employee was very helpful. I had a good experience, I asked about the guitar lessons and he gave me some cards and I got a decent used practice amp at a very good price thankyou for the excellent service.

Todd Campbell assisted me and was my guide through this experience. A well spoken person who was knowledgeable in asking every question I had. If you come to this shop, ask for Todd and you’re instrumental shopping experiencing will be amazing.

We had a wonderful experience at The Music Shoppe. My sons violin strings were not staying in tune and I thought the pegs would need replacing. Courtney was friendly and took a look at the violin. She explained to us what was causing the problem, and upon inspection, found that replacement parts werent necessary. She performed a quick repair and we were on our way. Her expertise saved us time and money. We have brought our kids instruments here for repair in the past and will continue to go to The Music Shoppe in the future.

I so enjoyed working with Katie from The Music Shoppe. Not only were all the staff I spoke to courteous and professional; but they were prompt with answers to my questions. Additionally, they were able to find exactly what I was in search of, take my payment online, and deliver my purchase to my sons school. It could not possibly have been a smoother or more enjoyable process. I would most certainly recommend them without hesitation and look forward to doing business with them in the future!

Took my Ovation in for some electric work & their guitar tech,Tony Williams notice that some other adjustments were needed & informed me. I told him to do what he thought best. And to say the least, not only did it sound great but also felt & played so much easier like butter! I fell in love all over again & enjoy playing it now more than ever!!!!!! Big Thanks Tony!!!!!

I can only say great things about my experience with this company. They went far beyond the level of customer service I expect even from the larger stores and completely resolved a order issue that was entirely my mistake. I would definitely do business with them in the future and recommend.

Love the Music Shoppe in Normal. Great customer service, excellent selection. Knowledgeable staff. Fair pricing. Tony does incredible work in the guitar repair shop. Recently he made an adjustment to my Martin acoustic guitar to improve the action. The guitar now plays like a dream.You cant go wrong at the Music Shoppe in Normal. Tony, Jeff, Todd, and the rest of the staff are awesome.

This place has a wide variety of instruments and music apparatus. They also offer lessons, and have excellent instructors. The staff is knowledgeable, and friendly on the phone or in person.

Hands down THE best music shop in town. Seriously, they have some of the best customer service, products and just an overall beautiful store layout. I highly recommend any and all musicians to go here for any and all of your music needs. Ask for Tony, hes the best of the best and will go above and beyond to deliver A++ service to anyone and everyone. This place is going strong thanks to the support of our community, so lets continue to show our love and support for our favorite businesses! Rock on Music Shoppe🤘

First time customer and had such a great experience. Tony answered all my repair questions and had both my guitars repaired promptly! He went above and beyond to make sure I could take them both home on the same day, fixing one right in front of me! Would definitely recommend this place to a friend!

Very professional and helpful staff. They will help you whether you are new to music or a seasoned musician.

Tony is the Best !!!! Will forever be a loyal customer here.

Great repair shop customer service. Had 2 instruments cleaned and checked.

Great variety fast friendly professional service reasonably priced items

They have a huge variety of instruments. Great place for your band supplies.

Great staff...a lot of musical gear..ck them out!

Great service my son is learning guitar we went to buy a few accessories the gentleman that waited on was very helpful.Then my son broke a string and the gentleman that helped us was very patient when showing my son how to change them.

Always enjoy my visits to The Music Shoppe. The staff is great! They always seem to know when to ask if I need assistance and when to just let me chill.

Great place to rent instruments and get supplies. Staff is great and very knowledgeable and responsive.

Great sales and instrument repair department!

Full line music store. I was looking at guitars and basses. Lots of accessories.

I purchased a Yamaha Trans Acoustic guitar and less than a week later it had a problem with an internal mechanism. Tony Williams (superstar) worked extremely hard to get answers from Yamaha (sitting on hold for 4 hours). When word came back that it would be over a month for a replacement to be shipped, the team at The Music Shoppe made sure I had the opportunity to have replacement guitar at an extremely reasonable price.Because of Tony, they have a customer for life!

Awesome music shop. Huge selections, with lots of variety and all kinds of instruments. Bright, friendly, helpful and had everything we needed.

Tony and the whole crew are truly the most helpful and friendly group of people you could ask for to help you with everything from new instruments to amps, lessons, repairs or anything you might need.

The Music Shoppe is amazing. We’ve purchased several instruments through them and they are so good to work with. I spoke with Aesla today and she was very helpful.

We have rented for many years for our sons violin. Today we upgraded to owning one. Thank you for making that process easy and informative.

Fixed up an old guitar at a fair price

Friendly staff with knowledgeable and affordable music teachers that have great methods of teaching

Excellent service, and knowledgeable.

Great place great people you can trust.

I had a ball!!!!!!😁 Andrea Ruiz was the sales associate whom helped me in the NormalIL. location . She was phenomenal!!!! Thank you !!!

Went to get my first guitar. Got good recommendations, i was given quick and easy instructions on how to hold and use its features, and the guitar I got is great. Very nice people.

All staff is very nice and helpful. Would recommend them to anyone.

Friendly and knowledgeable staff, always point me in the right direction. Great store!

I went in with a broken aux jack on my electric guitar, and within minutes they were able to fix it! No charge and I was in and out in under 10 minutes.

Every time I have any music needs, I always come to Tony and Jeff at The Music Shoppe in Normal. If they dont have it, Jeffll find it. Tony can fix anything. 10/10

Got the music my daughter needed.

Absolutely the best musical store Ive ever been to. Their prices are super reasonable but what really makes them stand out is their unbeatable customer service. They are always willing to go above and beyond for their customers and you can tell they arent just trying to make an easy buck off of you. This is how you create loyal customers!

They have been so helpful with questions and ordering parts for my Sons instruments. They take the time to answer all of our questions and follow up quickly.Plus they work with our local school district so pick up and dropoff are a breeze.

Opened on time. Good service. Knowledgeable salesman.

The very best!

The Music Shoppe is a reliable place for everything music related. There store is always clean and well organized which makes finding what I need easy. I came in and was helped by a bearded fellow who helped me pick out the perfect Ukulele for my girlfriend. She loved it, and was reasonably priced. The assistance I received and the prices are unbeatable. I think they also do stuff for high school bands which is cool to see that they are integrated into the community.Will be back!

I came in with my daughters french horn, because she said it needed cleaning. Knowing there was a week turnaround time and getting a loaner, well they didnt have the correct french horn, so I said I would come back tomorrow because she had a concert tonight. Well the guy (wish I would of gotten his name) came from the back, asked if I had a few minutes & fixed the pedals (didnt need cleaned?!). Thank you so much!! I do not know anything about instruments or playing, but every time I come to the store, the staff are always very helpful!!

Helpful service and a very fast response to my request.

Great shop

Great place. Just bought our first alto saxophone for our daughter. Staff was very helpful and Russ walked us comfortably through the whole purchase process providing options between rental or all out buy. Thank you and we’ll be back.

I have been taking violin lessons with Paul Huppert for some time. He is flexible with instruction since my goals as a senior citizen are quite different from a child or adolescent. He is obviously a very gifted musician and a gifted teacher as well. He has many helpful strategies and techniques that I never heard from previous instructors and many of them are illustrated on line. I highly recommend Paul.

Theyre expensive, the cables and accessories they sell will usually cost nearly twice in price, just go on reverb or guitarcenter and order online instead. Saving customers money. The place is fairly quiet for a music shop and they have great service and employees though, I just wouldnt suggest buying any accessories or equipment stuff like cables for electric instruments.

One of the best music shops in the area!! Highly recommend this business!

Went today to grab a capo for an electric guitar and get a new string for an acoustic. They replaced my string for free and gave me a great deal on a new set of strings and my capo.

The staff is super friendly and always willing to help. Great prices too!

Stopped in a few times for various little items and accessories, good selection of strings and picks for guitar - exactly what I needed. Helpful and courteous staff. The prices are very competitive.

The Music Shoppe in Normal IL provides service, and sales for all musical equipment-woodwind, strings, and brass. Whether just starting out on a musical instrument, or interested in improving your playing skills. With a dedicated sales staff, equipment specialists, and experienced private teachers on the premises. It is one stop shopping for all of your musical needs.

Us as parents made a mistake about payments on my sons sax so they did what there Right was and got it back so we went in and bought one from them paid it full out that same day we bought it they informed the music teacher to take it they were picking it up the following Friday so my son had it removed from him in front of his classmates just before his Christmas concert he was crushed at something he was looking forward in doingwe had receipt for sax which we paid cash for so with them doing this my son no longer wants to do band or music just because the people at the music shop if I could give them negative 5 star I would who would tell a music teacher to take away a sax that was paid for from a child for no reason at all I hope u go out of business?

Done business with them over several years living here in Central Illinois, they gave me a hell of a good deal on an amp and are extremely friendly. I recommend this store to anyone in the area.

I was treated awesome and their pricing is very reasonable. The gentleman recognized that I was looking for help, he steped forward and gave me the help that I needed. I even ended up buying something a little more expensive than what I intended, because the gentleman had a great sales pitch. Great job guys and gals!Hope to see you out there!Jonny D. the turntablist

A wonderful show. We feel so fortunate we received tickets to the Sounds of Christmas show last Saturday evening. It was amazing from start to finish. We especially enjoyed the orchestra and the Illinois Chorus but all the acts exceeded our expectations. We also thought Jim Stahley added to the evening with his introductions. Of course, we missed Philip Shaw.Thank you for all your hard work in putting this show together. We look forward to listening again on WGLT on Christmas Day.Keep doing this event for the community.Neal Clausen

Very cleanI like cleannessI rate 5 starsWill be back

Basically every time ever been there or shopped here its been great. Very good team here:)

I would visit The Music Shoppe every week to attend violin lessons given by Mr. Paul Huppert. I always had a great time! Instructor Huppert greatly helped me improve my skills, and the specialists at the Music Shoppe always kept my instrument in top-shape. I highly recommend both the Music Shoppe and Mr. Huppert for anyone interested in a musical instrument.

Very friendly place. Needed my bass set up and new strings.

These guys are always awesome and knowledgeable!

Great people

It ok

Yeah