Adrian was awesome. She was so patient with me. Your store was clean and shiney. She explained everything so I understood about the phone.

Sales representative was very efficient and took time to help all in the lobby ..she help get my phone back on track..

The weather might have been cold but Nataly and her smile(although masked) sure made it feel like summer time. she was very helpful had us taken care of and everyone happy with their new devices inno time. Thanks Nataly

This is the Nicest and Cleanest store I’ve ever been to!!! The manager Joseph was so friendly and professional. He practiced good social distancing and let me know all of the costs upfront. He was full of information and helped me pick out a quality phone that didn’t break the bank. He even hooked me up with a blue tooth speaker :) I expected to be there for a while but he had me in and out in less than 20 minutes and was very thorough and even made me a “cheat sheet” with my phone number, due date etc. I was a former at&t customer and am so glad I made the switch. I highly recommend A++

Joseph is a totally rad dude :) He helped my boyfriend and I switch from cricket and we were able to get two FREE phones!!! He was very polite and informative not to mention the store was absolutely spotless. I feel like he actually made it personal and tried to get to know us rather than making us feel like a transaction :))

Customer service here is TOP NOTCH. The staff is very friendly and have no problem joking around and holding conversation through the process. The manager Joseph was even nice enough to cover the couple bucks I was short for my total..HIGHLY RECOMMEND!

I would definitely choose metro over cricket in this small shopping center any day. Joseph is a great customer service representative and helped me to the extreme to get set up with service. I’m very happy

Joseph has to be the most attentive manager I have ever met. The man listened to what I needed and, not only, met my needs, but, by leaps and bounds, surpassed them. There are 3 stores closer to my house, bit this will be the one I come back to time and time again

We were overcharged over 150. We had to battle with this location for a refund even with customer service on the phone demanding that they refund our money. Save your time and go to another location. This attitude of the saleswoman sucked. If its a problem to do service than she should get another job!

The lady inside tried to charge me 450$ on a phone I didnt come to buy and couldnt port my number cause as she claimed it was on the t-mobile network I was porting from straight talk and she offered no deals so I left with nothing and full of disappointment please add something on the website for new customers to see what they are getting into, I spent a week researching before going in and I found very little info and this annoys me as based on my research I should have been eligible for the deal I came in for. everyone reading this please do youre research and maybe you wont be as annoyed as me

The customer service at this location was superb!I had an emergency with my phone and the rep Marty had me back into a new phone and out the door and no time! Very highly recommend!

Joseph was absolutely great!! He helped my husband and I get our phones upgraded and even helped us get all of our contacts, photos, and videos on the new devices. Come see this guy he is amazing!

Wife needs a new phone but after the lady wouldnt give her back her money after having a receipt... Dated just days later not sure if we wanna go there

Straight RIP you off. The gentleman (not really) added mandatory device insurance, NOT TRUE, also offered a free pet tracker but never mentioned the activation fee or monthly charge for the pet tracker. I had to call Corporate and go nuts on the phone before they returned my money. Do not get me wrong, the service is great, just be careful and ask many questions. Consumer rights are not respected by this particular individual.

Joe is the most amazing phone guy Ive ever had. I only deal with him.

Amazing customer service! Very helpful! Fast and super friendly!

My wife and I have been to a few different stores and dealt with different people. Joseph is hands down the most helpful and knowledgeable staff member that I have dealt with thus far. We have been customers with them for over two years.

Joseph was super awesome! He helped me put a new line on and was so very helpful!

Joseph and Roberto were awesome! Extremely knowledgeable about all of the services and products!! Their customer service can be unmatched. Thank you so much fellas!!

Manager was very helpful and welcoming, suggested products and very knowledgeable.

Such an amazing experience!!! The manager Joseph is always so friendly and can answer any questions about every product in the store!!!! The prices are great and the store is clean!! So nice to know I can go there and know I will be leaving happier and well taken care of!

Love my new phone! Wasnt the one I was after but this ones just fine. The only reason I didnt give 5 stars was because of the lack of selection. Joseph was extremely accommodating, and explained why there wasnt many phones to choose from (THANX COVID19).

I had very suddenly gotten kicked off my old phone plan and Joseph was a life saver! He worked with me to get a phone that would last, had the camera quality I wanted, and I walked out that day with a new line! Definitely highly recommend especially for people who are getting their own line for the first time

Joseph has shown excellent customer service and knowledge and provided me with above and beyond service with anything Ive needed.

Joseph is a great guy, knows his stuff. If you are needing a new phone go and see this guy. Great service great manners and will not sell you stuff you dont need. He is great.

Joseph was an absolute amazing help, great customer service thank you very much!!!!

Joseph was very helpful and made my purchase pleasant.

Joseph the manager is always so nice and friendly. Great guy no matter what day you come in. Always helpful with whatever my husband and I need.

Joseph is awesome 👏🏼 ! He’s very knowledgeable and will not sell you stuff you do not need!

Came in today with little to no money trying to get an old beat up phone turned on. Unfortunately the phone was to damaged to get activated I had already paid the activation cost and was very bummed .I let joesph know I was unhappy and he got me a phone free and all I had to pay was taxes! Free activation and the money I paid for the first failed activation went into my account . I was very satisfied with my service today and the way joesph handled the situation.Quick and professional I definitely recommend this location and this sales representative! Thanks for hooking me up joesph !!😁

I was a loyal customer and have paid my bill on time. I have purchased a total of 3 brand new galaxy A20s in the last 7 months. I purchase a A20 yesterday for my wife. Took it home and the device would not cast to our television. I took the phone back into the same store that I purchased it in less than 24 hours ago. The store managers name is Joseph and he completely refused my return and told me there is nothing I can do. He was rude and told me I was out the money. Didnt even try. Worsted experience of my life. Im canceling my service

Joseph was awesome, helped me make the best choice for my new phone😁 I love it and thanks for beinging such a terrific person

This store is a friendly place and the customer service is excellent

Joseph is the best manager Ive ever met one of the coolest guys ever made us feel right at home very good customer service if you need a deal he will hook you up and work with you

Joseph is extremely knowledgable and helpful. Moving from straight talk to Tmobile as a result of his knowledge, great person to talk to if you need a good phone with good service. Also, the store was amazingly clean. These folks are on point.

Joseph the store manager was awesome, he met all of my needs and answered all my questions.

Good customer service he helped me with everything I needed

No call no show

Joseph was very excellent and absolutely polite to every customer. This is definitely the store I will be coming back too

My sister went in to switch over from att and the manager here went over and beyond providing spectacular service. We love this place.

Shaolin at 2305 w Lindsay st is the best I had a big problem that took a nice lil bit of time but she was patient and problem Solving and I loved the attitude🥰🥰🥰🥰

Joseph was great and went the extra mile to provide customer service

I went in there looking for a new case and screen protector for my phone and the manager there (I think his name was joseph) was extremly helpful and told me all the pros and cons of each item I was looking, he made my decision very easy and ill be coming back anytime I need help with my phone.

Joseph is an awesome guy, he got me taken care of super fast with no hassle at all, I reccomend him to everyone

Great company but the Sales person has attitude!

My family and i had a great experience and received even better customer service.

Joseph saved my rear today. As a single dad I cant afford to be without my phone. Thank you sir

Great store now. New manager Joseph is the best

The best place to get a phone, joseph its the best

Joseph was an awesome help with getting my phone reactivated!! Great customer service

Joseph was so friendly and very helpful! Will be back to do business with him!

Joseph is extremely helpful and has always given me the best service!! Come to this store! Only metro store Ill go to!!!!

Dont like the fact that I try to call the store and it goes to the hotline. If I wanted to call the hotline I would have dialed the hotline.. this is bs

Joseph was very knowledgable and helpful. I will go to his store again and I live in Moote.

They didnt have my phone in stack at this location, but he called other stores and found where we could go. Overall great experience.

Joseph rocks. Best experience with Metro since Ive join.

Bad.. ddd

Joseph was good you should go there 5 stars

Joseph is awesome! Very helpful!

Joseph was great made it easy to get what we needed

Amazing customer service from Joseph!! Very helpful !

Rude people and false information

Alexandria is the best female salesman Ive ever met. Thanks for all of the help!

Great customer service

Josph Was gave me very Respect. Customer service.

Best, fastest service ever!

Right now theyve got a lot of free phones to offer for short time so you better go there fast !!!!!!😀👍

Joseph has always helped me and been very professional and kind

Had issues with phones I bought with them, had issues with unlocking phones I bought with them, had issues with customer service. HOWEVER after dealing with them for an hour or two on all the issues i had ever had with them. They gave me a month free service and cleaned up everything they could regarding their past mistakes. If a company makes a mistake which is gonna happen... Do they clean it up and make it right. Thats what makes a difference with me

Joseph was awesome and very professional

Got a new phone and service by switching over! Loved the store and the staff was delightful!

Joseph was extremely helpful today

A few months ago I visited this store for the first time. Im not new to MetroPCS, and the reason for the late review is because this store did not exist on Google at the time of my visit (it was still fairly new).I wished to take advantage of the MetroPCS promotion that offered a free Galaxy On5 with port-in and sign up for the $30 plan. The lady told me it would cost more than $70. Ive done it once before, and been present when two of my friends used the same promotion at other stores. The total was $30 for the plan, plus sales tax on the phone, bringing the total to ~$34 on all 3 occasions. When I politely asked why the total was over $70, she replied rudely with do you want the phone or not? I dont care. I apologized (for no reason) and stated that I wasnt trying to be difficult or argumentative, but the charges dont add up. She responded with something along the lines of I work here, I know what Im doing. What do you know? Youre just a customer. But she followed with (I quote!) I dont need your attitude. I dont feel like selling you the phone now. Youre obviously too broke to afford it anyway. Yeah, she went THERE. I told her I didnt appreciate her comment and asked for an apology and her name. She refused. Her nametag was not legible. It started with a G, Gardenia? She was bilingual, 25-30 years old, and I know for a FACT she drives the black Jeep Grand Cherokee shown in the Google storefront picture (because she just returned from lunch when I walked in). When I asked for a superiors name or phone number she refused again, and interrupted everything I said from that point with an EXTREMELY rude child-like BYYYEEE!!!! Im annoyed with you! Considering she was the only person there, I left.So after getting my problems solved elsewhere, I went back several hours later. I was extremely polite (even though she didnt deserve it) and asked for a simple apology and I would be on my way. She refused yet again. She didnt even acknowledge me asking. She just immediately said Im calling the police and retreated to the back room. I didnt threaten her, intimidate her, or even raise my voice! The cameras can prove that. I did nothing wrong! If thats how this store treats all of their customers, then the store needs shut down. Period. I have thick skin. I can deal with someone having a bad day. But when you demean me and call the police on me for ABSOLUTELY no reason, I will go WAY out of my way to try putting you out of a job. This guarantees that nobody else has to go through that type of experience...I never write reviews. I never feel the need to. I never have bad experiences anywhere. This store definitely changed that, so they get this bad review and Ive already filed a corporate complaint. In the end, the Moore store on Eastern made things right, and provided exactly what I asked for. My total was ~$34, as it should have been. A far cry from $70+.Please learn from this review. I wouldnt waste 20 minutes of my precious time just for fun. Drive the extra distance to the Moore store on Eastern (I highly recommend them!), and NEVER go to this store or the one at I-35 and Robinson (same owners and employees as the Lindsey store).

They are nice

Joseph was very knowledgeable and helpful.

Not very helpful nor knowledgeable about their own devices.

Good customer service

Helpful staff, great hours.

Service is phenomenal at this location!!!

Worked well with us very patient

This store is never opened.

Extremely poor customer service

Excellent service

The dinner is not good