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Gerald Kia of North Aurora
201 Hansen Blvd, North Aurora, IL 60542, United States
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Gerald Kia of North Aurora
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Ai
Review №1

The Finance Manager was great...actually caught a mistake by the sales associate. We were happy with he speed of the process, but not particularly with the efficiency of the salesman we had since he talked fast, then didnt fill us in on details we needed to know at the time. Also, if arriving Saturday at 9 a.m., when they open, you may not find a single soul. We had to find their meeting room, knock, and ask for help!

Me
Review №2

I had a great experience at Gerald Kia of North Aurora. Gina found me a car that had everything I wanted. I was out the door in 3 hours! It was the best experience I’ve ever had at a car dealership and I love my new car! :)

Sa
Review №3

Gina and the Kia Team were incredible! Sometimes it can be intimidating being a female and walking into a dealership alone but that was not the case here. Gina made me feel comfortable from the start and answered all my questions and explained everything with patience. Even the facility is welcoming to women having a feminine product basket in the womens restroom. It is little touches like that that break the stereotypes of dealerships and let me know I can confidently walk in and always be welcomed!

Lo
Review №4

My engine light went on Friday night and I had company in for the weekend. I took my car in early Saturday to take a look at it. I had no expectation that they would even be able to look at my car until Monday since they were completely booked. To my surprise and delight, John worked his magic and got my car fixed, washed and ready to go by 3pm! I am so grateful for the excellent service I ALWAYS get from John and his team

Ja
Review №5

Bought my first car with the help of Marcellous and Chuck! First and foremost, thank you! You guys were so patient and understanding throughout the whole process and did not push any frustration onto me. I know we all had our needs but I’m glad that you guys were able to work with us. I wanted to make sure that I was buying the right car that suited my financial needs especially since I’m a recent graduate. Although it was a far drive, I’m happy that we were able to come to an agreement. Initially I was looking into a similar car with the same price at a different dealership, however Marcellous’ attitude and perseverance is what made me stay.

My
Review №6

Very polite talked to me about upcoming vehicles. Only negative take away was I took my car a 2021 for a oil change with multi point inspection. My engine light was on I figured it was because my oil needed to be changed. I drove away thinking the light would turn off but it didn’t, there was a error with some sensor. Not sure why I was able to drive away with a engine light on. But was able to quickly make a appointment to get it fixed

An
Review №7

I recently had an awesome experience purchasing a new car at Gerald Kia North Aurora that had to be ordered ahead of time. I was kept informed throughout the process and all of my questions were answered right away. When the day came for me to pick up my new car, the entire thing couldnt have been smoother! Oscar and Tim made the entire purchase painless from the moment I arrived. They genuinely cared about my comfort and made sure everything was taken care of quickly and with the least amount of hassle. I would absolutely recommend Oscar, Tim, and the entire group at Gerald Kia of North Aurora!

Do
Review №8

I wouldn’t go anywhere else! This place has the best customer service! Everyone is nice and they really listen if you have any issues! They have gone above and beyond to correct past issues from another dealer! Moe is absolutely the best! Keep up the good work guys!

Ta
Review №9

Damien was very personable, knowledgeable & always available. We would recommend him to anyone! When we purchased the vehicle we met with Ed in finance and he was also very personable & knowledgable. We had to wait 6 months for our car to come in and Damien kept in touch during this time giving us updates. He spent a lot of time with us going over the features and encouraged us to call or text if we have any questions. Overall, it was a great experience!

Li
Review №10

Had an absolute wonderful buying experience with Gina at Gerald Kia! After negative past experiences at other dealerships, this was extremely refreshing! I would absolutely recommend this dealership. Gina, her manager and the finance person were really great. Just one of the most pleasant car buying experiences Ive ever had.

Jo
Review №11

Great customer service. Friendly staff. No waiting and they got me in and back on the road in less than an hour and a half. Plus, they gave me a very understandable list of any work I may need in the future along with an explanation of what each service does and why its important. This was the best experience Ive had in any Kia Service Department in the Chicagoland area and I have been to many of them. In fact, I will be driving the 55 miles each way for all my services from now on. Finally, there is a dealership that cares.

Ra
Review №12

Damian did a great job working with us. We were stressed out going into the experience but he was able to find something that we really like within our budget, and made our trade-in and purchase hassle-free. The financing department had everything ready to go for us when it was time to finalize the purchase. Our family normally goes to Chevy dealerships, but Gerald will be our first stop next time we are in the market for our next car.

Cy
Review №13

I’m really happy with the service I received from Gerald Kia in North Aurora. I was not overcharged for something I didn’t need, but instead, the issues were explained in a clear logical way, the repairs were done, I was told what to look for in the future to avoid problems and, for once, I didn’t have to take out a loan to pay for my repairs. I would recommend this dealership to anyone who is tired of being taken advantage of by car repair places/mechanics who are only concerned with making a buck today, and who are looking for a business that cares more about keeping you as a satisfied customer. Thank you, John, and thank you, Gerald Kia of North Aurora. You definitely gained my loyalty today.

ed
Review №14

We are very happy to have made a purchase within this dealership. Santos should be proud of himself, his knowledge, personality and determination made it happen! Also would like to thank the finance manager as he was instrumental as well. We will be back in the very near future!

An
Review №15

We bought our new Kia Sorento 2022 from Gerald Kia of north Aurora.Absolutely loved how fast and quick our experience was with Westin.He make sure we know everything about the car before we made our decision as well.Also financing person make us happy with the great deal.

Ta
Review №16

Our salesman, Santos, was excellent. He really took the time to listen to us and find us exactly what we were looking for. The whole team was great throughout the entire buying process. We will definitely be recommending them and using them in the future

Ma
Review №17

I bought a used car from Gerald Kia. There was a problem with the catalytic converter and a TPM sensor. They ordered parts and installed them on the following day. They took care of the issues quickly and at no cost to me. Many thanks to Gina, Kyle and the rest of the team at Gerald. I bought the car for my daughter and shes thrilled to have it.

Me
Review №18

The people I talk to every time I’ve taken my car in have always been very nice to me. They’re very respectful to me and my vehicle which is important to me because I love my car. No complaints whatsoever.

Co
Review №19

The BEST dealership Ive ever been to! From the moment we walked into the showroom, we were greeted by smiles and such nice people. Our salesman Adill was outstanding! Such a sweet man! He was so knowledgeable and helpful. And the manager was amazing as well! He went out of his way to get us the vehicle we wanted! Not one person in that building was pushy or demanding....they all treated us like family and were so sweet! Every person we encountered was amazing! If you are looking for a new car....Go to Gerald! Im one happy customer, and will be returning for future car purchases!

Ch
Review №20

Went in just looking for a Kia telluride in stock to test drive. Went in and was greeted by Gina. Gina was EXTREMELY nice and helpful! Answered all my questions about the tellurides, was able to test drive one as well. After the test drive she explained the process of getting a telluride broke down the trim levels and cost for me. Needless to say a deposit was put down for the telluride. I was told a few week wait possibly sooner. Was updated frequently on status of the suv. Any and all questions were answered promptly and professionally! To my surprise car came in sooner than expected and the buying process was Easy. No one tried to pressure you into a sale but were willing to work with you and answer all questions before any decisions were made. I would recommend anyone looking to buy a Kia to stop there!

Ni
Review №21

Today was my very first experience with Gerald Kia of North Aurora and thanks to my sales rep Gina Esposito it will not be my last!!! She was absolutely amazing from start to finish and thanks to her I walked out with a brand new Kia Sorento. It was the easiest, most painless car buying experience that Ive ever been through. I couldnt be happier with her customer service and execution of the car buying process!!! Please if you are looking for a Kia go see Gina. You will not regret it. I also need to add that even the womens bathroom has a personal touch that is so considerate and really a great example of how well Gina covers all of the bases!!!! She took it upon herself to put a feminine hygiene basket in the restroom stocked full of every necessity that us girls could ever need. The little stuff counts. I appreciate all you Gina!!! Keep on killing it!!!

tu
Review №22

I always have a great experience at Gerald Kia North Aurora. They always work with me whether its for a new car or having my current vehicle serviced. Ive been a very loyal client since 2006!

Fa
Review №23

This was the best car buying experience. The staff was friendly and helpful and my car salesman Marcellous, was so knowledgeable. I’m definitely a happy customer!

Be
Review №24

The follow-up is amazing at Gerald Kia! Everyone is so pleasant and knowledgeable. Their advice is always Spot On with no unexpected surprises. We have been customers for 8 years and have never been disappointed!

DA
Review №25

Excellent services at this Dealership truly. I bought my Kia from another Kia dealer in Joliet. Gerald Kia assist me with my new car that was sold to me from World Kia with damages. Kyle at Gerald Kia in Aurora Auto mall made my car right. Excellent costumer services. You guys rock at Gerald Kia Aurora.

Da
Review №26

I called in and spoke with Ed M, the manager and he was able to schedule my appointment and be sure the exact car I was looking for was available and pulled up when I got to the dealership.I got in and started working with Adil F, the salesman. He got some information from me and took my right out to the car. I have never had a salesman actually know all of the features of the car. He is very knowledgeable.We started working on the paperwork and he was great. Not pushy at all. I would use him again.Alex O was able to get the best price available for me.I would definitely come here again!

Ka
Review №27

I was greeted right away and they tokd me it would take about an hour and exactly an hour later came for me with my car serviced and washed complimentary. We included the 5 yr service package when the vehicle was purchased & I can say it is very well worth it. For one, Gerald Kia of North Aurora will reach out to remind you it is time for service so you can schedule and keep up with the necessary maintenancw you vehicle needs. They use the best quality items and saved me over $100. So, you definitely get your moneys worth and most important gives your vehicle a longer life span.Thanks Gerald Kia and no I was not paid to give this review. Now Gerald Kia you can send me a basket of goodies to my home....😊

Mi
Review №28

These people were great. We were in and out quickly. We were originally told our car would come in a month, but one came in earlier and they offered it to us. I’d highly recommend

Sh
Review №29

Exceptional customer service. Only did the work expected and made reasonable recommendations for future maintenance. Clean waiting area.

A
Review №30

It was a good experience at this dealer. Very clean, had a few cars to choose from. Salesman was new but helpful. The add on part of the sale is always hard to get through but Gerald is the way to go

Ga
Review №31

My husband and I have been searching for a Kia Carnival for a couple weeks. I spoke with Jim at Gerald Kia in North Aurora. These cars are far and few between. We knew they didn’t have the trim we liked but we wanted to test drive one anyway. They ended up having exactly what we were searching for at another one of their locations. Jim and the general manager Tim had the car brought over just for us to see. They worked with us, never being too pushy and got us exactly where we want to be with our payment. First class service, incredibly friendly staff and a beautiful facility. Would recommend to anyone looking for a new car. Thank your Jim and Tim for a great experience!

Tr
Review №32

Great service! Luv Kyle🙂

Mo
Review №33

What a great experience, buying not 1, but 2 cars from Gina. (My son bought one the same night). The entire experience let me know that there are good dealerships out there that dont make a female feel intimidated. Everyone was very friendly and helpful. Gina did an outstanding job getting us the cars that we wanted. We love them! I would highly recommend Gerald Kia of North Aurora!

Aa
Review №34

Damian and his fellow sales staff were amazing, Damian helped us locate and purchase the car that best fit our family lives. He was upbeat and answered every question we had on every car. We will continue to shop at Gerald KIA for all of our car shopping needs thanks to Damian.

Br
Review №35

I adore the staff!! They are always so welcoming and take the best care of not only my car but me as well!! I moved out of state but will always come back to them for my car needs!

Ha
Review №36

First time getting an oil change at the North Aurora location and this was probably the FASTEST oil change I have ever gotten. I usually go to the Gerald Kia in Naperville (& have been for the past 4 years) and It’s always an hour and half or more of a wait. Was definitely impressed and definitely coming here instead. Staff was very nice and welcoming as well.

Sh
Review №37

The experience at Gerald Kia North Aurora was outstanding!! James is such a pleasant person and he made sure we left there happy. I would recommend this location to anyone. Thank you for a wonderful experience, I LOVE my new Kia Carnival!!!

Jo
Review №38

Alan Romero was outstanding!! I would highly recommend him because of his knowledge of the car we were looking at. He explained everything and answered all are questions.

Sa
Review №39

This location took great care of me and Oscar was awesome! He made sure I only got the car I loved for the price I loved!

Mi
Review №40

Had a great experience with adil f.Ed m. Got me a good deal for the financing and they didnt take forever like most dealers do to get me the car I wanted and on the road. Thanks

St
Review №41

Love the dealership, have had a great service experience for six year. Now they have moved to what is clearly an off-site answering service for answering calls and to make appointments for service. I DID NOT NEED ANOTHER LAYER OF BUREAUCRACY ADDED WITH ZERO (this bears repeating ZERO) BENEFIT TO THE CUSTOMER.

Ap
Review №42

We purchased a vehicle from this company few weeks ago and I am impressed by the quality service. Ben Badger, the sales consultant is very knowledgeable, accommodating, kind and polite. He worked hard to get us the best deal. He went an extra mile and made our vehicle purchase such a breeze. It was quick and easy. Alex, the finance manager and the staff were also awesome. I would definitely recommend Gerald Kia of North Aurora!

Am
Review №43

Jim at Kia is a great guy! Very knowledgeable, patient, and easy to work with. Tim, Alex, and Jim make a great team and know how to treat their customers. Thank you all for making the buying experience easy and enjoyable!

Ki
Review №44

We came in to look at SUV’s. We were immediately greeted by Advil- our sales consultant and he was a great person to deal with!! He sold me a car so quickly and a big thanks to Adil and the General Sales Manager for making this such a pleasant experience!

Ni
Review №45

Martin was extremely helpful and made the car buying process fun. He went above and beyond to make us comfortable and happy with our purchase and even went as far as to get pizza for our son when he was hungry. The manager Ed was involved thru out the process and did his best to keep us informed with the loan process and did whatever he could to get us into the car we wanted! This is the third car I’ve bought from Gerald Kia in north aurora and I’ll definitely be back.

Ra
Review №46

The best car showroom I have ever visited. We weren’t sure which car we wanted to buy, but the sales rep (Martin Martinez) helped us out by comparing all the vehicles and explaining all the different features. He was really great, I wish we could have made a deal but may be some other time.

Er
Review №47

It was so nice to meet refreshingly honest people. I would definitely tell others about our salesman, OSCAR MAGANA-CELIS. Amazing young man with great knowledge of his job.Thank you KIA

De
Review №48

Just recently purchased a 2014 KIA Soul and was very impressed with the customer service we received from Tim. He certainly went above our expectations. Our initial visit did not go well, so when he contacted us to rectify the experience we were a little skeptical. After a discussion with him, we were reassured that he would find the vehicle we were looking for. Within a day he was able to provide us with just the right vehicle. We are very happy with the end result and appreciate his help in making our experience so pleasant. We have also serviced our other vehicle here for the last 6 years and have been very pleased with the quality of work from both Jamie & John. They are top notch and are always willing to answer questions and address concerns with our vehicle. Friendly, efficient & quality service 👌 👏 highly recommend them. Thank you once again to Tim Slattery for your exceptional customer service. You are to be commended for the effort you put into our purchase.

Sa
Review №49

Anytime I need to go into this dealer, for service or maintenance or just to look at the cars for sale, everyone that works there is very friendly and knowledgeable. My family has now purchased 4 cars from Gerald and wouldnt change a thing. The prices for service are perfect and they dont exaggerate what needs to be done or push you to get it done. We will buy from here again. Be sure to ask for Joe H.

Ma
Review №50

Came to the Kia dealership in North Aurora and Joe was awesome!! Super friendly and helped me get the best deal possible on my new car. Highly recommend getting a car from this dealership and ask for Joe to help you out!!

Da
Review №51

This dealership is wonderful. Do not hesitate to deal with them. Very courteous and thorough. They go the extra length to ensure you ate fully satisfied.

Cr
Review №52

It was time to purchase a new vehicle and honestly I was not looking forward to the experience but the staff, Tim, Jon, and Kevin were very friendly and helpful and, my salesperson, Oscar M. made the car buying experience pleasant. Oscar is very knowledgeable, patient, and listened to my needs/budget, he found me a car that is absolutely perfect for me. I would highly recommend Gerald Kia and ask for Oscar M. for excellent service.

St
Review №53

Its ALWAYS great seeing everyone at Gerald Kia. ive been a customer for years. always great service, friendlyness, cleanliness. Keep up the great work.

Da
Review №54

Although I dread car problems, and paying for those problems. I’ve enjoyed both of my experiences at Gerald Kia of North Aurora - everyone is extremely kind and helpful, the service area is straight forward and explains what is wrong with your car and the reasoning of the cost. I highly recommend connecting with Moe in the service area, he is great!

Ma
Review №55

Kyle Huhn was courteous, professional, and very informative. My car was in and out in a one day turn around. I was given a Kia Soul for a loaner. And the entire process went beyond smoothly. One of my very best dealership experiences ever.

Br
Review №56

“Excellent buying experience!! ”Purchased my vehicle from Gerald Kia in North Aurora. My salesman Eric Rose was very easy to work with. I am very pleased with Eric and the dealership all together. The staff is very easy to deal with and professional, you wont find pushy salesmen at this dealership. I will definitely buy again from them when we upgrade.

Jo
Review №57

New customer to Gerald and I am honestly say I found my Dealership! Ramiro and the staff were very welcoming and Informative.

Jo
Review №58

Dropped off car for an 830am appointment. No one even bothered to call me with any status update or anything until I called at 4pm. Supposedly the advisor was too busy to talk to me about my car. Called to speak to the general manager and not even a call back from him either. So finally got a hold of them and said oh we need the car overnight. So the next day comes and same thing, no called me with any update til I called at 11am. All for them to say is nothing wrong with car but clearly there is something wrong. Avoid this place. Service is horrible especially if you live out of town. I will not be coming back here

Sc
Review №59

Even though I did not purchase a vehicle, Ramiro Perez was personable, knowledgeable, and pleasant to deal with. I would definitely recommend.

Co
Review №60

This was the best car- buying experience I have ever had! I recommend you ask for Adil, Sales Consultant, as his product knowledge is beyond compare! He patiently walked through all the vehicle functions and answered all my questions. He is very easy to work with and the whole staff is very friendly and customer- focused.

Ta
Review №61

It was the best experience I have ever had at any dealership. Gina was supper helpful an a lot of fun to work with. Would recommend her to everyone.

Va
Review №62

I purchased a vehicle from Gerald Kia in North Aurora today. It was a great experience! My salesman, Joe Honorow was amazing! There was no pressure! Everyone should buy their next vehicle here!

Th
Review №63

Excellent service, wouldnt take my car anywhere else. Never have had problems after taking my car there and they do a excellent job.

Ma
Review №64

Best dealership experience I’ve ever had. Highly recommend asking for Oscar Magana-Celis.

Be
Review №65

My first visit at this dealership. Prompt....courteous....informative. No waiting all day..Thank you Kyle.

Ju
Review №66

Great friendly staff Andy and Angello were very helpful and knowledgeable they made sure we understood everything and helped us in everything we needed manager Jon he was very nice as well very happy with customer service highly recommended would definitely come back again

Ga
Review №67

They were so nice and kind. Did a complementary car wash, vacuum and wiped down the inside. My car looks great !

Co
Review №68

Had an amazing experience at Gerald Kia! Martin was an incredible salesman who made the buying process effortless on my part. Thank you to the manager Jon for helping to put a fantastic deal together for me, and to Jaqueline and a Tim for helping everything go smoothly!

Ah
Review №69

Very good, timely service and more importantly they provide an honest opinion about the vehicle condition

Bl
Review №70

Short notice emergency repair needed... service set me up for an appointment quickly. Brought car in early for drop off... fixed an hour later...fantastic surprise! Gerald never ceases to impress!

Ch
Review №71

A very pleasant experience across the board, led by salesperson Andy Sibilia who was not pushy and was courteous throughout.

Jo
Review №72

Great service and helpful employees. Oscar took care of me every step of the way, made calls when necessary. Great work

Sa
Review №73

John, the service director was great. My check engine light came on while I was driving from TN to IL. They were able to get me in and fix my car before I left to go back home. Great service!!

Jo
Review №74

Ive used Gerald Kia service since I bought the car. Staff is polite, helpful, and respectful. Theyre surprisingly right about how long repairs/service will take. They even do what I call special service: for example, Ive gone in with my tire gauge reading low, and someone checks them all and puts air in where needed, no charge.

An
Review №75

Joe is a great guy who is attentive and will get you what you’re looking for. He came in on his day off to make sure he could further assist us after days of uncertainty. Very welcoming and best service by far. Keep up the good work Joe! We’ll be back for more.

Ro
Review №76

Very professional, friendly and courteous!! Definitely would recommend and will be back for future service appointments!

Je
Review №77

Martin, Jon & Tim were super helpful in getting us into the car we wanted for the price we wanted. Overall great buying experience. Martin is new but is a great salesman. Not pushy or anything. If anyone is looking he’s your man.

Li
Review №78

Great customer service from Martin Martinez. He was very helpful and was able to explain everything in Spanish for my parents, which we were grateful for! Martin is a great salesman. He also made us feel comfortable throughout this whole experience. We went home with a brand new car all thanks to his help!

Ju
Review №79

Always super quick and efficient! John is amazing as is Kyle Hughn!

Pe
Review №80

Excellent service from Oscar, Tim, Jon, matt Gerald and all the guys from North Aurora Kia. Will be coming back for all my car purchases moving forward!

As
Review №81

This place made car buying so easy! Our salesman Joseph was extremely knowledgeable about the car, answered all our questions, and wasnt pushy in any way. Ed came in to help with financing and was a Rockstar. I couldnt be happier with our decision.

J.
Review №82

The Service Rep I spoke with over the phone was EXTREMELY helpful in getting my questions answered and taking care of my needs.

Al
Review №83

Great place to buy a car! Go see James V! He’s very knowledgeable on the vehicles. Thanks James

Ka
Review №84

The Grace of God and Gerald Kia.Today my life was changed by Damian and Ed fromGerald Kia (North Aurora). I came in today with my conservative family to buy a used and reasonable car. Damian was quizzed, tested, and hammered by my parents for 9 hours straight. We even made him go to another mechanic to look at the Subaru I was interested in. We finally agree on a 2013 Subaru Impreza with 75k miles on it for 12k. Long story short my bank didn’t believe the car was worth the financial risk and they required me to put 6k ( that I don’t have) down (even with a credit score of 794). Ed came over to my parents and gave us the bad news but offered me the deal of a lifetime ...!!!. Again to keep it shortish, I walked away with a 2021 Kia Forte, my trade in 100% covered, 10 years of Bumper to bumper coverage, 3.15% interest, remote starter, a tank of gas, and so much more!THEY ATE THE COST OF THE CAR SO I COULD KEEP MY MONTHLY PAYMENTS TO $308!!!!! I OWED 6k on my trade in that was ONLY WORTH 3K.......I KNOW ITS TOO GOOD YO BE TRUE RIGHT??? NO!! I WALKED AWAY AS IF I BOUGHT THE SUBARU.THEY SAW ME, THEY HEARD ME, THEY CARED ABOUT THE 24 YEAR OLD STUDENT WITH NOTHING TO GIVE! THEY TOLD ME I WAS WORTH IT. THEY INVESTED IN MY DREAMS and MY FUTURE.SO TAKE MY WORD AND BUY YOUR CAR HERE!!To ED AND DAMIAN, you two forever changed my life in more ways than you will ever know. You have saved me from a car I was backwards in, gave me new hope and a nice A** car. You two are NOT the stereotypical salesmen!! YOU GUYS ARE FAMILY. I AM FOREVER A CUSTOMER. I RESPECT YOUR DEALERSHIP AND FEEL SAFE IN YOUR HANDS!!! I CANT SAY THANK YOU ENOUGH!!BUY YOUR CAR HERE!!! YOU WONT REGRET IT!!

RU
Review №85

Excellent service from start to finish. Straight to the point.

Sh
Review №86

So far I’ve enjoyed buying a car and having it serviced at Gerald Kia. I bought a 2022 Kia K5 from Joe and have had service done by Mo and Kyle. All have been a pleasure to deal with.

Al
Review №87

Do yourself a favor and steer clear of these TOTAL scam artists. They sold us a used car with a completely rusted out exhaust system that needs $3000 in uncovered warranty repairs less than a year after purchase, and they convinced us to buy a warranty. Do yourself a favor and take your business elsewhere!

Ri
Review №88

Everyone at Gerald was fantastic.If you’re looking for a hassle free and easy purchasing experience go visit Damian Nunez.He was very knowledgeable about the vehicle I purchased and took the time to find one with all the options we wanted and followed up and made us feel like top priority on a busy Saturday.6 stars

Ka
Review №89

This is my 3rd time getting service at Gerald Kia. They are always pleasant, on time and have reasonable costs for regular maintenance.

Sh
Review №90

Best experience Ive ever had at a dealership! They worked with us to help us get the car we wanted, even though we had a limited budget to work with. And stayed within our price! Even though there is another kia dealer closer to us, we will never stray from this one!

Sa
Review №91

Gerald Kia of North Aurora helped me out immensely. My car engine died in front of the auto mall on my home. John, the service manager, happened to be driving by and stopped to help me. He went and got the general manager, Tim, and helped push my car to the dealership to get it out of the road. They loaned me a car for the night to get home so I could take time to make a decision on what I wanted to do. I went back the next day and worked with Oscar who helped to break down everything about the two cars I was deciding between and helped get me a payment at a rate that worked best for me. I am very happy with the help and service that was provided by this location!

Ca
Review №92

Gerald KIA always does a great job. They tell you how long to expect for service and what their maintenance suggestions are but there is never any pressure to “buy” anything!

ro
Review №93

Ramiro was very helpful great salesman I highly recommend him

NI
Review №94

Moe did an amazing job in cleaning my car after the oil change. Will definitely come back for next maintenance. And the lobby area was super clean and nice variety of snacks while waiting.

We
Review №95

Today I was looking to buy a new mom car, we got lucky with Ramiro assisting, giving us so many options and being very patient, friendly, and kind. Highly recommend Ramiro!!!

Kr
Review №96

Gerald Kia is a fantastic place to bring your car for service. Normally, when you go to a dealership or any auto mechanic, you are constantly being bombarded with additional things, most of them expensive things, that need to be done to your car in addition to the oil change you are requesting. This is not a problem If you understand the mechanics of a car, but I do not. My requirements of a car are for it to get me from Point A to Point B as efficiently as possible. Additionally, while the above is happening, it transpires as condescending conversation with the mechanic speaking slowly and repeatedly asking if I understand or he should just talk to my husband or should he write it down so I can consult with my husband.With all that being said, the people who work in theGerald Kia service center are amazing and not like that at all. I have never been pushed to purchase additional services, but they have graciously answered questions I had on potential services. I feel respected and treated as an equal with I converse with them, and not treated as an idiot.

Al
Review №97

I could not be happier with the purchase I made at Aurora Kia today! Usually I am really skeptical about buying a car..But Cosme who is a relatively new employee ( although you couldn’t tell) gave me a very thorough and detailed explanation on the car I had my eye on and no question went unanswered and I can rest easy that I have made tab right purchase. He was honest, polite and didn’t push me into doing anything I didn’t want to and worked very hard to get me the best deal he could. My mom is also a sniper when it comes to car salesman and can outsmart anyone and she even felt good about the car I went with and left feeling optimistic and over joyed with my new Kia Soul as an early Christmas present. Thank you so much Kia! Especially a big thanks to Cosme. Happy holidays to all of you! Spectacular staff. To add to this review I just went and got my first oil change and my tires rotated and the experience was easy breezy and efficient. The staff there are very professional and kind hearted. I couldn’t be happier once again. Thank you again To the sweet man who helped me this morning. I don’t know your name but I will call and find out to be sure that you got the recognition that you deserve.

Na
Review №98

Staff was courteous and helpful. They were able to identify and fix the problem I struggled to describe. Shuttle service was timely and friendly. And I enjoyed the free cup of coffee when I dropped my car off.

De
Review №99

Alex, Oscar and John were amazing and then some!! One of the fastest and best car experiences EVER!! Highly recommend!!! 🌟🌟🌟🌟🌟

st
Review №100

Best experience I’ve had at a dealership I didn’t feel pressured or rushed everyone was very nice and welcoming and I would definitely recommend this dealership to others. Ben specifically was amazing He answered all questions and even asked questions I didn’t think of to insure I was informed of everything possible! 10/10

Information
52 Photos
100 Comments
4.7 Rating
  • Address:201 Hansen Blvd, North Aurora, IL 60542, United States
  • Site:https://geraldkianorthaurora.com/?utm_source=google&utm_medium=organic&utm_campaign=googlemybusiness
  • Phone:+1 630-907-0770
Categories
  • Auto body shop
  • Kia dealer
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:9AM–9PM
  • Thursday:9AM–9PM
  • Friday:9AM–9PM
  • Saturday:9AM–9PM
  • Sunday:9AM–9PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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