I pulled my own building permit two years ago and I almost gave up and decided to walk away from my house build, as local greedy contractors, builders and suppliers treated me like I’m soliciting their charities . That’s when Raymond team helped me and guided me . Steve was in sales at the time he was so Patient with my delays and he understood the hard choices I’m having . On the other hand when the action started Steve and Tom help me with the lumber/ Trusses delivery and coordinate with me on it . Even the delivery guy took the time to lay blocks under the lumber In The rain and covered everything with plastic. Raymond fair prices and great service is what make SWFl a great place to live in .I wish them great prosperity, They deserve it . Great place
Absolutely will not shop here again. Uninformed and deceitful staff, bogus restocking fee. Lack of materials available.The staff doesn’t know what material is for the life of them, and when they sell me the wrong stuff they pawn it off on someone else. I purchased 1x4 s4s pine and was sold 1x4 rougher faced cedar instead. And when questioned about it they said they changed suppliers. Even if you changed suppliers the standard for the board won’t change finish and species.I purchased material only to have to return it shortly after because it wasn’t of quality, and when I returned the material I was changed a 25% restocking fee. It cost me $115 to return the 2x4 material, that I had to load onto a fork truck.$115, for me to work for you, for less than 2 minutes, is absolutely garbage.I try to support local as often as possible and this store was in a good location based on my operations, but I will waste the fuel and time to drive further into town to grab quality material, from any other supplier possible.This store is absolutely terrible in all facets.
Kayla great help thank you.Only complaint your lumber yard and warehouse staff do not wear mask even when so there is posting everywhere noticed also noone helps me load my lumber or my moldings a cart gets push out from the warehouse with no notification of your material is ready.Great place to shop, but if you could maybe have someone help anybody load maybe it would make a difference.
The place to find good price..
Very nice people got me unloaded quickly chatted a little bit and all I went a
At the counter, I told the rep that I drove past another lumber yard because I thought that they were better.IHe rudely said that I could always go back there. I gave a complement and he reacts rudely and inappropriately. I didnt react, but I was upset inside.Name on the receipt is Geoff D...
Ladies in receiving super nice guys got me unloaded quick
Good product better price
Been a customer of Raymond Lumber for 20 years...they have Always been courteous...helpful...and have great inventory
I will say that any positive reviews are most likely fake. The employees are cordial and seemingly friendly, but there is a complete absence of quality and customer service at Raymond Building Supply. All businesses have unique challenges due to Covid-19, but RBS gouges customers with a smile. It is impossible to have a project plan or a project budget because RBS has zero commitment to delivery dates and does not honor pricing for goods already paid for.
Delivered lumber, in and out nice people
Still trying to get some quotes from the place for a brand new house build. Emailed plans, 2 weeks later still nothing. Got one email back that the plans have been received. I guess they dont want our money, bizarre.... although, if this is the experience now, before we pay them, I can only imagine what happens after we pay them.
I cannot understand the one star ratings as our experiences with Raymond Building Supply is nothing short of a five star rating! Jackie at the front desk is incredibly kind and ever so helpful as is Taylor with the Customer Service counter where we place our material orders. Also, Glen gets kudos for his follow through in checking material inventory and calling me back so I didn’t make an unnecessary trip!!! Finally, AJ in the dispatch area is a perfect gentleman and so willing to help and make sure the customer is pleased with Raymond Supply. It is rare to find businesses where it has been a pleasure to have so many of the staff be well trained in their positions. To me it is management hiring the right people for the right jobs! Well done Raymond Building Supply and to those giving the poor ratings all I can say is you must have been having a really bad day and maybe received a little of what you were dishing out!
I am very disappointed with the service, prices, and staff of this place. After years working with Rymond Supply I found out they only care about their Business. Regardless how many customers I brought to them, the thousands if dollars they made thanks to me. I don’t like complaining but after reading couple of reviews I had to post mine so those who are families friends or workers at RBS, the five star rates, say something about my experience and does who are like me think twice in whose hand put their business and their money. I’ve been dealing with RBS for more than 3 years indirectly and 2 years with my own new homes Contruction business. First, the time to process the quotes is horrible. They always take whatever time they want no matter who you call. Secondly, I have gone in person and try speaking to a supervisor Or managers about delays or wrong products and I’ve been given direct lines cell phones and nobody answered. And the last thing that just happened. I paid for trusses on a new project more than 2 months ago in full and when they were almost at the delivery date I got an email stating that I have to pay More than $3300 because the material was more expensive at this time. So no matter what amount they say it will cost you, how in advance you Pay, they will charge you whatever they want because corona virus is taking all prices to its highest levels. And If you dont pay what they say you won’t get your materials, your project will be delay at your costs and Even if you haven’t received their product if you cancel then the 15% that it doesn’t show in the quotes will apply to you full order amount like they did to my last 4 projects. More than 7 thousand each one so you do the math. I keep trying to reason with vendors try to reach high places for better answers and no one pick up. Its a shame that a company like Rymond Supply has come to this. I already got new quotes saving thousands of dollars and I don’t have to pay random prices once paid in full. I hope they fine a different way of doing business like they used to and care more about their costumers. I DO NOT RECOMMEND THIS COMPANY TO ANYONE for the simple reason they don’t care about you, they used to, not anymore. They are not the only one, ask around, there are others companies willing to give you better prices attention and care. Best wishes to everyone. God bless America.
Very busy place but they do take care of customers and vendors in a timely manner
After years of spending thousands with this place, I was surprised when I came in to purchase a door package to hear the salesman say, Well, Im not just going to stop what I am doing for this! ..I almost walked out but decided to move forward with the quote for the sake of time. Upon receiving the quote and returning to pay for it in cash, The salesman comes out in what appeared to be pajamas. I paid for the order and received a delivery date. I called a day before to confirm the delivery. Dispatch told me they were waiting on a single door and would deliver in two days. I took off work to be there as they would not give a time window. They never showed up or called. I call them to find out that they are coming the next day. So, I take the day again for them not to show up or call again. This time, I call the salesman. I get voicemail and no call back. I call dispatch and let them know I have had it and would like to know when I am getting the doors. They tell me Saturday this time with no time window but they will call 1 hour beforehand. On Saturday, The driver calls me when he had ALREADY arrived to the site and then went on to complain about some other people working on site and that he could not deliver the doors. I told the driver that if he could not execute the delivery, then we would have to reschedule for Monday. The driver informs me that he is going to drop the doors off and whatever happens to them, happens. ...I am currently 45 minutes from the site and have no idea whether or not I got my doors or they are sitting in the rain and of course the place is closed on Saturdays and nobody will answer my calls. I DO know that Raymonds will not get another penny out of me. What was supposed to be a pretty straight forward order has turned into a nightmare experience. I am taking my business elsewhere.
Willing to find a hard to find part, thats what is great about Raymond.
This place is horrible. Terrible service. They charged me nearly $3,000 for a refund fee and wont return it.I put 50% down for trusses and the inside sales rep confirmed that I would get a full refund minus the truss plan costs if I cancelled the project for whatever reason. They tacked on an additional 15% refund fee in addition to the truss plans. Nobody will return my emails or voicemails after a week. Ill be escalating this further unless my money is returned or a store credit is provided for more lumber.Never again will I do business with this place. Horrible. Think twice before you put down a deposit. They will reference the very small print about the 15% refund fee. Nothing was provided, no service, no material, NOTHING. They just walked away with almost $3,000 of my money.
Purchased a board 14 ft long, they would not cut it in half. Pathetic to say the least.
They are a building supply to the building industry, so they have anything and everything you could think of for your building needs. The staff is knowledgeable and professional, what more can you ask for.
Awesome place with quality products built on site! the employees are friendly, professional and have a good sense of humor...
Better prices than the big boxes. But one needs to carefully check the lumber you accept. Very difficult place to do business with and service needs to be asked for before youll get it.
Large lumberyard that sadly caters to the builders and mass production: occasionly you will get some quality service but it is a giant mess that needs a complete reboot
I have been waiting for a front door to be repaired for almost 9 months. I have made 6 phone calls and a sales representative even came out and couldnt believe the door was left the way it was. I really didnt have any more time to wait for them and I am going to have to call someone else. I recommend you call someone else as well.
After delivery to construction site had some unused lumber, which was in the garage under cover for 2-3 weeks.Called company to pick up lumber and was waiting for credit.After almost a month company didn’t credited money back!!!!! The reason: bad lumber. So, they just admitted that they sold me bad lumber!!!!!!!!! When I said that I will pick up BED lumber, they said that MY lumber has been donated !!!!!No one contacted me !!!!!!Close situation happened with ordering brand new entrance door. They delivered returned and damaged doors!!!! Probably saying to previous buyer that he returned BED doors and they have been Donated!!!!!!This is a real thief !!!!!!!!!!STAY away!!!!!!!
The store is so busy - good luck getting your calls returned or orders placed. They have so many customers that evidently the drive care about you. Even if you spend six figures with them. Worst service ever!
Good quality pressure treated lumber. Very friendly service. Excellent help with delivery. Very good advice.
Great customer service. We needed a custom exterior door to replace an existing door. Thank you Raymond building supply.
Very good place to get bulk building materials
This is the place to come if you need base, crown molding, chairrail, doors etc. Price is less then half of the big box stores.
Employees always rude when getting material music is always loud sometimes you have to scream to ask for special request. Forklift operators dont seem cautious. The few times i bought material from Raymond Building Supply my experience has been horrible. I used to buy lots of lumber and special material from the warehouse side years ago. This most definetly isnt the same company it used to be. When i receive deliveries from lumber or box truck deliveries drivers always courteous but trying to get same treatment from the warehouse side just simply isnt the same.
Not overly helpful or friendly staff but they do have high quality products.
Asked for raw unprimed crown they gave me primed. When approached them about she told me I did say a prefference and it was my fault. Only reason why I went there was for raw wood to stain. Check and recheck they understand u or they will rip u off then blame u for it.
Another satisfying customer
Hard to find items. Great service!
Excellent Service !
Great service, nice team
Heard they sold but new company did not change name. Still a great place to remodel your home.
I pick up doors here for customers....they have issues like Tibbits, 84 Lumber, etc.
Well. I put an application. Just because i am 56 years old. They didnt hire me. 👎.
Fast service, good prices.
Good material prices good service
Very professional and helpful group of guys thanks raymonds
I WORK AT THIS PLACE
They got all building need. NOT HOME DEPOT!!
This place is super lame. I called to ask if they were open because its a Friday afternoon. They said yes, we are open until 5p. I drive 30 mins and they closed early after just telling me they were open. POOR CUSTOMER SERVICE
Its a huge Lumberyard with everything you could think of that you would need to build anything
Lots of different things to choose from that you dont find at Home Depot.
Great place for wood or windows
Dude this place is awsome
Great service good stock
Whats the competition of Raymond building supply?
Added extention to see what you are missing come on our to check out this place
Every kind of millwork you could want
This lumber yard has it all.
Excellent
Im glad you are there.
Brst lumber yard.
Nice yard
Fast service!!!!
Taylor ROCKS!!!!
Work on site