I ordered 4 tires online and brought them here to mount and balance. These guys in Auto were courteous and helpful with any issues that we had come up. There was a problem that they wouldnt change my oil because of a drain valve and the filter was too tight. Idk. I think that mounting the tires wore them out. A friend and I did the oil last night and the filter was over tight for an oil filter but not too tight to remove safely. I still really appreciate their efforts and Ill be back when its time to rotate these great tires for my Prius. Tires ordered from Walmart.com were Nokian eNTYRE 2.0 195X65Xr15. A few weeks old and their performing great!

I prefer to get my oil changed here. If I go to an auto shop its 4 hours because theyre lifting an engine. If I go to Jiffy etc. I pay twice as much. I go here do some shopping when Im done, my car is done its perfect.

It took forever to get help. No one is at register counter to help customers.. No customer service anymore.

Was rescheduled to the next day because they only had one technician working. Next day I showed up for my 0700 apt and it took 3 hrs to change my 4 tires when I was told it should only be 1 hr. Go somewhere else!

Great place to get an oil change or if you need a new battery! Great prices! Only cost about 20 bucks for my oil change. Plus I needed a new battery and they put it in for free along with checking all my battery cables and they even put air in all my tires for no extra charge. This place is great for all of your basic auto care. Cant beat the prices.

Purchased tires for my truck 3 different times and after that they refused to install them ???

Went to have 4 tires installed, and waited almost 4hrs. I noticed a couple of customers being helped before my vehicle. Closing time came and the service tech said I cannot do the truck tires they are too big and my back hurts. The tech was basically doing the easier jobs, wasting time for the shop to close. Very unprofessional, The service manager left right at 7pm Closing time knowing several cars were needing service. I arrived at 4pm and I am writing this at 7:45pm and still waiting.

They broke my taillight

Got 2 new tires. Ryan was very professional, helpful and had me finished in about an hour. I just went for 1 tire but he showed me how the other was coming apart so I got 2 to save any trouble.

A customer at the register was being advised by The Tire Guy that his tire change is a minimum 2-hour wait because hes the only tire guy working there. The customer rightfully asked who he has to speak with to get him fired because of his terrible attitude. We agreed, turned around and walked out of this dump. Two Walmart locations in one day (Craig/Simmons and Charleston/Decatur)... no new tires on our car. Gladly going anywhere else for tires.

Worst car service ever! Do not take your car here!Showed up at 10 am for a quick oil change. Had to hunt someone down. Tall black man in the service bay told me that the lube WAS NOT included in the service,and that it would be 1 1⁄2 hours. Next I asked if I could get a rain check, but the manager was not in. While waiting I was informed their lube machine was broken, and HAD BEEN BROKEN FOR 3 MONTHS! Talked to service manager Joe who strolled in after 11am,and he could give me a rain check for the lube, however he didnt know how long it would be until they got the machine fixed. Sat in waiting room for over an hour. 2 other people said it was NOT disclosed that the lube machine was down. One woman waited 3 HOURS for a tire repair!

Great CUSTOMER SERVICE!! Went to get a battery put in and they was Wonderful and fast.

Terrible unprofessional employees in the auto center. It doesnt seem as if they were properly trained to do their job or in customer service at all. They were all just talking to each other about what time they are getting off, trying to switch days and one African man was on his phone saying he has to go home because hes tired of being there. Of all of the employees there, only Robert was nice. The manager they called over was very rude, her name was Adelfa. She was standing at the register and was supposed to be helping the growing customers in line but was blatantly on her phone texting and blew off the customers when asked a question. Louis assisted us and was very rude and told us to go get our own battery ourselves but we had no idea what kind we were supposed to get, very unprofessional and upsetting. We got a warrantied battery replacement and should be simple. Lake Mead Walmart auto center employees were very nice and when we came over here because they had the battery in stock, all the employees acted like we were taking money from their paycheck from us getting a new battery replacement. Jonathan at Lake Mead was superb and professional. This exact Walmart auto center was like the twilight zone, avoid if you can.

Great for a cheap, quick service but HORRIBLE customer service!!!! I sat for 10 mins as several mechanics walked by me and NOT ONE came out to help me. I went in, made myself known and I still didnt get any help...so I left! I doubt that Ill return.

Stopped to get a quick oil change. 6 employees in the shop, and only 2 cars in there. .and the guy tells me it will be over 2 hr wait.. lazy at its finest... smh.

Good service a little waiting but they where super busy i was expecting that

Went to get an oil change, was told the wait was 1.5 hours, I return from shopping 15 minutes early just to see them servicing the car that pulled in after me. The dork who took my service just stood there as his manager, who wasn’t present when I got there, stated “we would never do that”. He had a “so what? I don’t care” attitude, even on the phone call after. They were reported to corporate. Don’t get your vehicle serviced here, they are the worst.

Called to see how much a RV battery was an I get put on hold for 10 mins just for someone to answer the phone an put me on hold again for someone else to answer the phone just for them to hang up on me. Terrible customer service

Went to Walmart to buy new battery and have it installed in car. After 2 hours if bring there and told that they were not busy my car had not been touched. Other people came in after my car was there and they got service. The employee who was suppose to do the work spent alot of time in the parking lot talking to someone. Needless to say we cancelled the puchase and service. I will never go to Walmart on Decator for any automotive service again. They need some new management in that automotive area.

Their was not an option to pick zero stars worst experience of my life the workers dont know what they are doing ! If u want the worst service possible come here waste ur time ! I was going to change my tires told me it was a 2 hour wait, Wich I waited for then I come back for them to tell me they dont have the tires I need! I waited 2 hours !!!!! And they couldnt tell me before hand, worst experience ever Im warning u dont waste ur time!!!!! Or money!

Never any shoes from there my work shoes fell apart within six months. was bottom soles a hole size of a quarter or thay completely fell apart. I just work in achool.

I always have great customer service here.

I always take my van to this walmart on Craig. Great service!

The woman working the area was extremely nice and helpful.

The staff at this Walmart auto center is very knowledgeable.

Bought a brand new tire in Oak Grove, KY Walmart bought the insurance and got a nail in my tire this Walmart told me Im not in the system last time I buy tires from walmart

Prices are just extremly high compare to other tire shops. Plus the cashier is super rude

Slow but good prices

Drops cars off @5pm for a flat tire under warranty. 3 people ahead of me.. 2 hours later after they closed I called only to be told they are just bringing my vehicle back now. A damn TIRE REPLACEMENT ...never again

Little bit of a wait but just because they are always busy.

This place is ridiculous! Only one person writing everything up, they told me it would be two hours for a tire patch! I would have never got the warranty if I knew this would have been the case.

Come here only if you want the worst service possible.I came dropped off my car for an oil change two hours later nothing i go back and no one is at the front and there is a group of customers trying to get thier cars it turns out there is only one guy on duty taking care of customers and changing the oil are you serious.Avoid this place at all costs

Oil change

Nice