They are life savers! After calling all over the city and needing an emergency service appointment, I was able to get one with Autohaus On Edens. They knew that I had to go out of town and made the entire experience so wonderful. I was about to get a rental and pay way more, but thanks to their appreciation for customers, I am able to take my own vehicle and be comfortable driving for so many miles. Thank you for having such great service and care for your customers.

Had a great experience purchasing our new E300 4 Matic from Nicholas. Great job showing us how the car works step by step

Yet another reason why this place is phenomenal from Sales to Service! Thank you Prem for all of your attentiveness with us today as we brought in our car for our annual oil change. Any maintenance was explained to us thoroughly. We were given a fantastic loaner SUV and promptly told when we could come back up to pick up our vehicle.

Nick was great to work with and I definitely hope to be a repeat customer. I contacted multiple other dealerships in the state and had one just 5 miles from my house, but I drove the extra 80 miles round trip because Nick didnt try to play games with me, he communicated in a timely manner, and overall just made the process easy. Ricky was great as well. The MB dealership experience is a big step above most other brands. Thanks guys!

I had a great car buying experience at Autohaus on Edens Mercedes-Benz in Northbrook, IL. I live in Northern Virginia (suburban DC) and have been scouring all the car buying sites for the past few months for a 2018 or 2019 CPO Mercedes-Benz E300 for my wife. I found this well-equipped beauty with a flawless Carfax, fewer than 15,000 miles, and one of the lowest prices on the Internet (2019 CPO for $5-6K less than 2018 CPOs with many more miles in the DC, Philadelphia, and NYC areas). I sent a cars.com inquiry late last Sunday night and received a full info packet on the car (whose price had been reduced from the initial advertised price) from salesman Kevin Abraham the next morning.From that point forward, Kevin was the model of professional, responsive customer service. He answered every question promptly, sent me a video of the car, and contacted me as soon as the shipper picked it up. After it was shipped, Kevin followed up to make sure my wife and I were satisfied with our car upon delivery. Finance manager Ricky Pena was also very helpful and professional, overnighting all the documents back and forth to expedite the deal. When we received our car yesterday, it was a new two-year old car - even nicer and cleaner than I expected. Finally, Autohaus extra fees, especially for a long-distance purchase, were minimal at $333.60. Several other dealers I dealt with were tacking on up to $1,200 onto the price for document preparation and other profit-generating charges.On balance, even though Autohaus is 700 miles away from us, their fair prices and exceptional customer service will make me check their inventory the next time Im in the market for a CPO Mercedes-Benz. Thanks again for an exceptional buying experience.

I drove from out of State after conversing with 3 dealerships before coming. Hands down, Mike is beyond thee BEST Salesperson I’ve ever encountered anywhere dealing with buying any vehicle in my life!! Being in Sales myself; Customer Service to me is crucial and his skills are superb!! Not pushy, extremely personable, quick fast & efficient and LISTENS to what his Customers want to the T! He’ll have mine & my family’s business as long as he’s there! Finding someone who genuinely cares is rare; Mike is your guy! I guarantee you will NOT be disappointed! Thank you so much Mike for the phenomenal experience of buying my dream car!!! Also! The Finance Manager is a ROCKSTAR as well! All around absolutely amazing experience & Customer Service!

We had the most pleasant, most customer service filled car buying experience ever! Our salesman, Philip Gagerman, was top notch, polite, and courteous. The finance manager, Ricky Pena, was thorough, efficient, and professional. This was unlike any car buying experience weve ever had. Thank you Autohaus on Edens!

I visited Autohaus service center today just for a new tire replacement. I was greeted by a friendly service representative who wore a face mask in consideration of the customer. I truly appreciated that. The lobby and service area was clean and had safety measures which made me feel secure while waiting for my car while they worked on it. I was sent constant text msgs on the status of my vehicle repair. The wait time was reasonable and my car was returned to me washed. I was overall satisfied with the customer service given to me and the care performed on my car.

Great experience with Autohaus. Probably the best car buying process Ive been through. I worked with Kevin Abraham and he was super responsive and just easy to work with. Keep up the great work!Update: These guys have been great. A lot of post sale follow up from the Autohaus team. No complaints from me.

Bought an oil filter from their dealership and they gave me the wrong washer. I gave them the make, model and VIN # for my vehicle and they still could not get it right. Not sure if I would ever bring my car there for service.

I purchased 2018 Mercedes E300 at Autohaus on Edens through Kevin Abraham. He was really great to work with and really liked his honest and practical sales approach . I really loved the experience as I purchased the vehicle from out of state. Keep up your good work KEVIN ABRAHAM !!!

I contacted Autohaus and worked with sales associate Kevin Abraham. Kevin responded to all my question immediately and was a pleasure to work with without any of the high pressure sales tactic I was expecting. I also enjoyed working with Damian Galvin in the finance office. Gavin was polite, professional and down to earth. Both Kevin and Gavin made me feel welcome and I left feeling wonderful about the experience and thrilled about my new car!

Mr. Kevin James made my first MB buying experience very easy and personal. He was very knowledgable about the brand and provided great advice. He remained professional and respectful during negotiation and was fair. I highly recommend this dealership for it’s vast inventory and great salesmanship.

Check out process was the worst Ive ever seen not only at the MB dealership, but in general.It took 45 minutes to figure out the correct amount and if I didnt check numbers (3 times!) I would be overcharged over $1000.In a past I had no issues

I worked with Kevin Abraham at Autohaus on Edens. He was very courteous, professional and very responsive. He made the car buying process extremely easy and pleasant (which is not what most people associate with car buying). I look forward to doing more business with Kevin in the future.

Autohaus on Edens far exceeded my expectations. They went above and beyond to ensure purchasing my new Mercedes would be headache free. Autohaus, you have my trust and loyalty. Thank you!

By far the best car buying experience we have ever had. Alex G was very knowledgeable, polite, and helpful throughout the process. As well as the Finance dept, Gavin was extremely knowledgeable and experienced, made the purchase as easy as possible.They have earned lifelong clients.

Great experience all around. Tony knew all about the options on the vehicles and made it quite easy for us to pick out the car right for us. Thanks, Tony!!

Excellent service though whole purchase process. No pressure during purchasing, clear and concise information right upfront and best price. The whole staff is very cooperative and honest. I will always go back to this dealership. It is nice to have people those who really care for their customers.

That is how Edens Mercedes fix lights. Went there for lights issues 2 times and just couple days after service the lights are out again. Called them today and was promised to receive a call back but it never happened. Terrible service and terrible customer service. Shame on Mercedes manufacturers and shame on Edens Mercedes service department!!!

Alex Giokaris was great! Let me explain..From the time I inquired about the vehicle to the time of purchase it was an enjoyable experience. Working at a Mercedes dealership in the past I wasn’t sure what to expect.However, when I walked into the dealership, Alex greeted me and asked me if I would like a beverage. He then proceeded to make sure the people that I was with were comfortable and if they had any questions. We then proceeded to the test drive. The car looked in great condition and I didn’t notice any noticeable damages which was a huge plus! On the test drive he allowed me to drive and was able to answer any questions that I had on the vehicle while listening to Hip-Hop (Which was my preferred choice of music).Once we made our way back to the dealership, Alex didn’t pressure me to buy the vehicle but more importantly asked if I liked the car that I drove. I responded with telling him that I am ready to see numbers on the OTD price. I had a price in mind and wasn’t really willing to move much on that price. Long and behold, they were able to accommodate what I was asking for and we were able to get the deal done in less than an hour and a half.Additionally, Damien the Finance Manager was great as well! He was very professional and made me feel comfortable while discussing my car contract. I didn’t know what to expect entering his office but it exceeded all of my expectations. My interest rate was low and he explained my contract in full detail without pressuring me to buy items he knew I wouldn’t be interested in.Overall, It was a very smooth, transparent, and easy process. I would definitely advise friends, family, and people I know who are looking for a car to come here to Autohaus on Edens.

Ken, the service associate, is always courteous toward his clients. I appreciate his caring nature and attentiveness whenever I need assistance with my car. He is prompt and has great people skills. I appreciate his outstanding and hardworking service! Keep up with the splendid work you do on a daily basis! Thank you! Mani

I moved last year out of the area, but I am still coming to Autohaus on Edens because of the excellent services. I know that my car will be treated the best.I will always recommend them.

As always, no wait. Work was well done and everyone I dealt with was friendly and efficient. No surprise. Again a pleasure to work with everyone I dealt with.

Service was completed on time and I got a ride home and then back to pick up the car.

I purchased my E350 from Autohaus years ago. Ive been going to them for service since. Due to this, my vehicle performs like its still new (even though I bought it pre-owned). The service managers -- Eddie and Tom -- specifically are truly professionals. They provide comprehensive assessment of what needs to get done, but are not pushy. They explain what are the most critical things to get done and advice on what/when other services should be done. Of course, the service that they do are always very good and address the issues, so kudos to the service technicians as well.

I had a very bad service experience at this dealer and will never come here for car maintenance, it happened twice. I went there for Service B and they broke tire pressure monitor (TPM), it stopped displaying individual tire air pressure, I came back two times and also had to struggle to convince them that they broke it after they did tire rotation. They fixed it but the moment I left dealer after couple of miles it stopped again and they asked me to drive for a day or so and it will start working again but it didn’t, then I came back 3rd time and the service advisor (Prem Parikh) still didn’t take the responsibility and started asking for money this time that we may have to re-program it blah blah and you might need to pay - that was shocking and I told him no I am not going to pay for something that you guys broke so you got a fix it…this time they fixed it but now it just shows tire pressure values but no longer alerts me if pressure is lower than the set default values.2nd terrible experience when I came to this dealer for brake pads & rotors replacement, they replaced front pads & rotors with new ones but after couple of days I started getting loud squeak noise from right front, it was very annoying and loud noise when I break. I went back and explained to Prem, they kept the car and told me they fixed the noise issue, next day noise was still there so again they asked me to bring the car and this time they did something again and told me fixed the noise. After two days noise was still there and now it’s started getting very frustrating the time and effort I had to put going back and forth when I paid them to put new genuine brake pads and rotors, I went back after few days to pick the car and I was calling them before pickup and every time Prem was confirming noise is fixed and also tested it but it was not. Now I took my car there for the 5th time in a row and the same month, this time I talked to their service manager (Ken Dunaway) and explained him this is what happening here with me and I’m so tired of this and see if you guys can really fix this basic stuff and this is something started happening after you guys put new brake pads & rotors, I also showed the noise to their two folks (Matt & Patrick from workshop) who went on a test drive with me and heard the annoying squeak noise LOUD & CLEAR. They kept the car and called me after a week saying it is fixed, I went there again to pick the car and met with Prem & Ken together, guess what? Noise is still there, this is not enough, their statement was “sorry we tried our best and you gotta live with noise” I said seriously? Imagine how frustrating the situation was and it left me speachless, I clearly told both of them this is the mess you guys put on my car and you have to fix it, if not then I will take the car somewhere else, will get it fixed and will bring the bill here because I am not going to pay double to get your mess fixed, I had to go through a longer arguments & terrible discussion with them, I mean this is the attitude you really have towards your clients after client went through all this? Then after a while Ken went inside the room, came back said ok lets us try again, we will replace 4 pads & rotors again….now I’m testing and see how it goes.

Great service for the most part. Good service team but sometimes they drop the ball and it can be very expensive!!! All amenities including washing your car are now out the window.

I got my 2021 GLA AMG 45 from Tony Patel last week. The car is really great. Tony has been helping me a lot ! If you want to buy a Mercedes Benz no matter it is a new car or pre-owned one, Tony will definitely get what you want and also give you a great discount! He is professional, responsible and always listens. You will never go wrong with his help! Dont hesitate! Want A Mercedes Benz! Give him a call!

Had a great experience which is why I have purchased 4 Mercedes over the years mainly because of the service dept.

Ken in service looked after us very well. He followed up quickly with estimates and provided counsel on what we needed to prioritize to get done. Highly recommend anyone who needs Mercedes service to definitely reach out to Ken.

Just leased a Benz the other day and am very happy with my service. I was a bit scared because the experience when buying/leasing a new car is everything. I had a bad experience at a Mazda dealership before so I was hesitant on how my experience will be here and not knowing if they would help me make a good choice or sway me into purchasing/leasing a car that’s not the best fit for me. My experience was awesome. The salesperson Kevin, was very patient as I asked to test drive 8-10 different vehicles in order to select the best option. He worked with me on budget and thus I was able to drive out with my amazing 2021 CLA 250 coupe! I feel like a badass driving this car and I couldn’t be happier with my choice. Thank you, Kevin! I highly recommend this place to get your Mercedes. They have quite the showroom and lots in inventory to select from. Thanks again, Kevin and Autohaus on Edens!

I bought a pre owned certified vehicle from them. Three months while owning the car I began to hear a squeak every time I went over a storm drain. I took the car in the first time and they said they would fix it which they did free of charge. Unfortunately, the issue arose again and I brought in a second time, they did some more work free of charge. And once again it happened for a third time. I brought it in and again they did some more work free of charge. They did not have to do this but Ken Dunnway did everything he could to make this work for me and I am grateful he did. If you are looking to purchase a new Mercedes, I highly recommend this dealership. They actually treat you like family and care about your experience.

Great experience. All staff were friendly and easy to work with.

Wonderful service department. Friendly, efficient, timely and always willing to help. Eddie, my specialist, understands the meaning of service as an attitude, not just a job. He makes dropping off and picking up a breeze. And every time with a smile!

Great customer service! Very helpful and streamlined with the process. Highly recommend.

Tom Lood is a first-rate Service Manager. He cares about his customers and does not give up until they are 100% satisfied. He keeps the customer informed along the way, and he is crystal clear in his communications.

Wonderful service. Tremendous follow through and updates nearly daily regarding the repair of my Mercedes.Both Frank and Pete went beyond anything I expected and I commend them for their approach to customer service. Its exemplary.

They were very kind, as well as help full.

We brought in our 2012 C350 for standard A service, and also to track down a rattle that was occurring on cold start-up. The team tested our car thoroughly, and made recommendations for what would fix the rattle. We always appreciate our service manager, Ken Dunaway, for his efficiency and friendly, knowledgeable assistance!

I have to say that this has to be the easiest car purchasing experience ever. From the moment I walked in to the minute I left, I was treated as a VIP. I had every question answered. They walked me through the whole dealership and introduced me to every part of the company. From sales associate to service tech. Never has a car buying experience like this before. I look forward to purchasing my next car from Autohaus of Edens and recommend them to all family and friends.Keep up the Great work!!!!!!!

Great service.

Tony Patel was easy to work with. Car was exactly what was shown on website. Best car buying experience I ever had. No hard sell or high pressure finance person. Would definitely buy from that dealership again in the future.

I went to Autohaus for a diagnostic test. Calling to set up the appointment was worse than going online. Go figure. My service representative was on point. Got my diagnosis done in good time. The prices are, as always, way too expensive. Overall, it was a decent trip.

It was smooth car buying process. Trent was able to answer all the questions I asked. He gave me all the info on the car. Didnt push me much into buying the extras like other sales reps do at other dealerships which is something I liked abt Trent.

Tom Lood is very organized and efficient. Very thorough as to what service has been done recently so no repeats and costs are reduced! Very personalas well

I just turned in my car and got a new one with an excellent experience all the way around--from sales (@Kevin Abraham & @Nick Gioulos) to service (@Prem Parikh). Thanks, @AutohausOnEdens !

AoE is great to work with- -professional, courteous and transparent. Weve purchased or leases 4 vehicles from AoE and have always been happy. Their service operation is also first-rate.John WaxmanBuffalo Grove, IL

Mr. Nicholas Manatis helped me with my new vehicle purchase. I had been speaking with him for over a month to make sure I was getting everything I wanted in a vehicle. He was very helpful and made me feel right at home. Everyone there was very knowledgeable and were more than happy to answer any questions that I had. I never felt pressured into anything. I will definitely be going back there!

Had the pleasure of working with Eddie in service on a repair for a customers vehicle. Truly 5 star and could not have made the process any easier or smoother. Thanks Eddie!

Service A took 3 hours

Fantastic service. AJ made the transaction as easy as could be. Thanks!

Phil was a great help at selecting my first car for my parents! Great service, highly recommended consulting with Phil!

This is my third experience leasing a Mercedes through Autohaus on Edens. My first salesman left and I met Nick Maniatis three years ago. He was wonderful then and even more wonderful this time around. Going through the process during Covid concerned me, but it was handled beautifully. I was barely inside the dealership. They handled everything via email ahead of time; I went in only to sign documents, which took less than five minutes. Everyone was masked and I was congratulated with an elbow bump versus the typical handshake, which is exactly what I wanted. Nick provides incredible customer service as does Autohaus in general. I highly recommend both Nick and Autohaus on Edens if you’re interested in a Mercedes.

Had the pleasure to work with Mike (Sales Department) and Ryan & Eddie (Service Department). Kudos to them as they were excellent to work with and extremely diligent. Great service overall!

Prem is fabulous. Very communicative and so informative. Love your service department ....it is the best in the city!

I had a great experience thanks to Adam! He answered all my questions and seemed genuinely interested in the conversation, made me feel very comfortable. I will be returning!

Tom Lood is the best in the business! Autohaus on Edens always takes care of me. This dealership demonstrates Mercedes Benz brand ambassadorship at the highest level.

Multiple Benz vehicles serviced here from CL, S, E and C classes... Purchased here. Dealt with Oleg - these guys have it figured out. Impeccable, pressure free service. Excellent negotiation processes. Everything about this location, selection, service, communication, facilities is top notch.

Great service. car was returned clean and totally in order.excellent experience

Wonderful service department. Prem is a very good and efficient at his work. I dont have to worry what I need to do and he just get the job done.

Oleg was very professional during the whole process. I thank Autohaus On Edens for quickly helping us purchasing a beautiful Mercedes-Benz car.Thank you!

Great prices and great service.

I BOUGHT GLC 300 FOR MY WIFE RETIREMENT A YEAR AGO. WE STORE THE CAR IN THE GARRAGE AND HARDLY DRIVE IT. IN A YEAR WE HAVE LESS THAN 2000 MILES ON THE CAR. WE KNOW THE CAR VERY WELL. WHEN THE CHECK ENGINE LIGHT CAME ON. WE BROUHT THE CAR TO AUTO HAUS IN EDENS. PARIKH THE SERVICE MANAGER DIAGNOSED THE ENGINE WITH TEMPERATURE SENSOR AND THERMOSTAT DEFECT. THE COST TO FIX THE PROBLEM WAS $1499.32. WITH ALL TRUST I PAID FOR THE REPAIRS WITH TRUST. WHEN THE CAR WAS GIVEN TO ME AFTER PULLING OUT OF THE PARKING LOT I NOTED SOME OF THE ELECTRONIC FUNCTIONS DID NOT WORK. I USED IT WHEN I DROVE THE CAR FOR THE REPAIR. THEN I NOTICED A CRACK IN THE WINDSHIELD.MY WIFE AND I CONFRONTED PARIKH. HE GAVE US A PAPER THAT SHOWS HOW THE ELECTRONIC COMPONENT FUNCTIONS. HE SAID PUT THE CAR ON ECO AND DRIVE FOR 1 HOUR AND EVERYTHING WILL BE FINE. PARIKH WAS A LIER. WE DROVE THE CAR TO WISCONSIN AND INDIANA SAME DAY WITH NO EFFECT. FOR THE CRACK IN THE WINDSHIED HE TOLD ME TO IGNORE IT OR OTHERWISE GET MY INSURANCE TO PAY $1600.00 TO GET A DEALER REPLACEMENT. HE IS TEACHING US TO LIE TO MY INSSURANCE COMPANY. HE TOLD ME TO TELL MY INSURANCE THAT THE WINDHIELD CRACKED FROM COLD AND HOT. WE HAVE NOT EXPERIECED CHICAGO COLDEST WEATHER STRONG ENOUGTH THIS YEAR TO CRACK A 2 YEAR OLD MERCEDES WINSHIELD. THIS IS FRAUD . I WILL BEG THE PUBLIC NOT SERVICE THEIR MERCEDES AT AUTO HAUS IN NORTHBROOK. THEY HAVE THE MEANS TO STEAL YOUR MONEY EACH TIME YOU ARE THERE. I WILL NEVER GO THERE AGAIN. MAY GOD BLESS THE SERVICES DEPARTMENT

Super professional and super friendly staff. From our first impression meeting the sales rep. Ricky Pena to working with the sales manager Nick Gioulos, it was a great experience. Thank you Autohaus on Edens for such a great deal, your time and your professionalism.

Service department did a great job with the repairs. Prem Parikh was terrific in explaining what really needed attention. The dealership was also very generous with the use of a loaner car.

Exceptional professionalism at its best!

First of, Philip contacted me told me all the good things about the 2020 GLB 250. He mentioned he has 20 plus years of experience on Mercedes Benz. I told him I’m upside down on my current loan. He said he can help. Without thinking twice, I made a mistake to put in a credit app with the salesman, Philip Gagerman. Not only he was misleading my hopes, but also lied to me about the finance manager is working on the rates. Three days past, I haven’t heard from him. This to me is strictly unprofessional. Now, I got a hard inquiry on my credit report for this B.S. I’ll not recommend any of my friends to go to this dealership. Fort Wayne Mercedes Benz is way better.

Ken Dunaway is very helpful and gives personalized yet valuable care

Best Mercedes dealership in the Chicago area!!! Kevin and the team were great to work with and the car exceeds my expectations.

Good experience when purchasing a brand new car with the first class tire and wheel protection service. Things changed completely when it was time when the wheel was damaged and needed replacement under my protection plan. They said that my protection plan was canceled and I shouldve received a refund for the payment, which I didnt and I still have the contract saying that the plan I paid for is valid for 60 months. Service tells me to contact sales and they tell me to contact finance and its just a run around. I didnt expect this for a Mercedes Dealership, AVOID at all costs, find another dealer or dont purchase these add-on service plans.

This dealership is full of crooks, its a shame they are allowed to work for such a brand. just look at all the bad reviews, the good ones are all fake.Stay away from them.

Had a flat tire right before closing. Pulled in and mechanic who fixes tires was gone for the evening. Got a loaner car in 5 minutes. Young man was super helpful. Dealer had to order a new tire in morning, luckily it was in the area. Tire came in and mounted and balanced. Had car back by 4:00 PM. Great serviced provided by Tom, service advisor. Polite and helpful.

Service is amazing. PREM in the Service Dept. really goes above and beyond to ensure your customers satisfaction. Hands down the Best Mercedes Benz service place in all Chicagoland I have experienced owning Benz cars for 10yrs!

This is a great place to buy a car, however I really go because of my sales person Philip Gagerman. He is always looking out for me. I got a great deal on my recent lease but mostly because Philip was on the ball with monthly incentives to make the numbers work.

All working together to still everyone who brings a car for service or fixing.STAY AWAY FROM THEM !!!!!!!!!!!

Service is great. Never have any problems and very helpful..

Everyone was great at Autohaus. I couldnt be more pleased with my car. Rob and Don were very easy to work with. Rob went especially out of his way to make sure I had everything I wanted and needed with my new car!

Wonderful to work with Lori! I do not like pushy aggressive salespeople and Lori is the exact opposite! She was a dream, provided information, always answered our questions easy to reach and exceptionally knowledgeable. The entire process was really smooth, Lori handed us to Mary in Finance who was wonderful! We then met with Amanda for the technology overview of the car, she was terrific as well. The car was IMMACULATE upon receipt. They went out of their way to make this an excellent experience. I would highly recommend Lori and the people at Autohaus!

Ed Garcia is the best Service Manager I have ever dealt with since I purchased my first car in 1963..... I feel he provides me with excellent advice in assuring me the work on my E350 is required and will provide me with a long service life. Perhaps that is why I still own this 2010 Mercedes which is in superior condition. Thank you ED and Thank you Autohaus.... JOE GreenVisited with Ed Garcia again at Autohaus on the Eden last week. Not only do they have Genuine Mercedes Parts they have Genuine Employees like Ed who is the best in working with customers in their Service Department. It is a pleasure to do business with them.......

I came into Autohaus because my windshield wiper was broken on my 2014 E350. Before I left, I was buying my 2020 C300!!!My salesman Nick couldnt have been more accommodating but another reason that I am staying with Autohaus is the people in service especially Ken and Cindy who always greet me with enthusiasm, caring and excellent service.

Did a service B here. It was quick, and they offered me the best price out of every other dealer in the area. Would go again

Mark Tames the owner/manager stated Phillip has been talked to regarding all the lies he tells to get a person to buy a car, and thenadds extra fees that he said specifically he would not do. It is obvious he had done this in the last 20 years he said he has been selling cars. Owner knows he does this, and will continue to do this. DONT TRUST HIM/THEM!

One day shopping which was nice. Was treated fairly from start to finish. Price of my new car was as advertised (nothing hidden) and my trade in value was fair. I did my homework beforehand and was pleased, no hassles.

I have been coming here for only a year and bought 3 new cars from Autohaus on Edens. It has been a great experience every single time I come to see Tony Patel. He always exceeds my expectations and im always completely satisfied with his advice. Im extremely happy with all 3 purchases Ive done with him. You can tell he really cares about his clients and helps them find something that best suits them.

Horrible service. Just because my car wasn’t bought from this dealership, they did not care to help me. I called them a day in advance to make an appointment for my car’s air conditioner. Made an appointment for 9am the following day and told them that I fly out the following day so please can I make an appointment and get it taken care of right away. I specified, just diagnose at least and then I can decide if I want to leave or bring back. Dropped off my car, picked up a loaner. I was repeating myself that I need it asap. The service clerk purposely stamped it waiting with 4:00pm. Then I didn’t hear anything from them. Called at about 12:30 and they told me that they haven’t even touched my car. He gave me the excuse that they had been running behind and finishing up last night’s repair still. So why overbook appointments? I went back and picked my car as is. Horrible service. It was one thing if service was taking long. You did not even touch my car for 3 hours. What’s the point of having an appointment? Do they even understand the meaning of that term? And I told everything about my time crunch situation to the service clerk. I believe they did it on purpose because my car wasn’t bought from them. Very disappointed. Learn to value your customers time! May be my next mb could have been from you.

From the greeting to the delivery of our new vehicle the experience was exemplary. Kevin was professional and knowledgeable and didn’t let the fact that we went car shopping during a snow storm deter him from allowing us to explore our options freely. All of the staff were courteous from the financing to the mobile app set up, nothing was left out. We are Definitely going to recommend Autohaus to anyone who’s in the market.

Service was excellent as always. Staff was friendly and prompt.

Alex Gorge dont wanna do nothing to sell a car, simple questions and demands he felt not doing, he only says why you need it?for what we need a sales people?nothing he could commit !

AUtohaus on Edens done a wonderful job of taking care of issues with my vehicle, Tom Lood specifically, got the wheels in motion thank you all sincerely, James A Brown

Service at Autohaus on Edens is unparalleled! I have worked with Tom Lood for many years now and he has never let me down. He works with me to get me the right services, at the right time for the right price. When I work with Tom, I never have to second guess myself or ask if he has any ulterior motive behind his recommendations. If you want a great experience with Mercedes, go to Autohaus--I drive past 2 other Mercedes dealerships to get there!

The service and quick response was excellent! Thanks for making it easy.

Very efficient operation. The staff is aware of customers needs.

Two cars purchased from Nicholas at this dealership. Good follow-up and had exactly what I needed. No pressure or goofy sales tricks.

Ken is best service manager of any Mercedes Benz service center

Kristen and the team at the body shop were very responsive and helpful. Took care of everything seamlessly.

Extremely pleasant, efficient staff immediately upon entering repair shop.

Tom Lood has been my Service Coordinator since 2011 when I purchased my car. He is attentive, knowledgeable and honest. My car is running in excellent condition because of the service recommendations which Tom has made. Couldnt ask for a better partner regarding my car!

Today Ryan Mulhern in the service department showed us what customer service should be. We had a rough start to the day, but thanks to his willingness to go over and above the day turned around! Being treated so kindly was a treat and I highly recommend visiting the service center!

These guys are very professional. The service department never disappoints. I brought my car in multiple times for service and maintenance under warranty and I never had to argue or make a case for warranty repairs. Fair, honest and good people. If something is not covered under warranty they will make recommendations based on your needs. Great experience so far.