New customer coming for service about an hour away. There was a slight glitch in the service scheduling but still honored my appointment. Service Advisor Tommy was respectful and attentive. Prices were reasonable. I’ll be a repeat customer. Thank you

Let me tell you what an amazing experience. Brought my car in to get it service from the light turned on. it’s Fourth of July weekend and there’s not a car available anywhere but Northfield jaguar was able to get me one of the rentals and repaired my vehicle within a couple of days great job Guys

They did a perfect job and their timing was great. I highly recommend their level of service

Evey one was very courteous, customer service was great and they dropped me off and picked me up.

First I love my jaguar E pace. Service there at Fields has always been superb

They are always very pleasant as well as helpful! Thank you for making me feel safe!

Great service! Dropped my car off and they drove me home and when my car was ready for pick up they came and got me! Definitely going to be coming back here to service my Jaguar in the future.

Ken was great…I know service dept is slammed but he handled our service in a very reasonable and professional manner

I showed up without an appt to get my coolant levels topped off. Mark Shapiro, the service manager greeted me with a properly fitted mask and pleasant attitude. He suggested I remain in the car for my safety and convenience and proceeded to check for any leaks, add coolant and took it upon himself to replace windshield fluid as well as change the batteries in my key fobs. Never have I had this kind of speedy and comprehensive service at any dealership for any make of vehicle. Thank you Fields Jaguar of Northfield.

Ken always takes great care of me!

Had my car serviced for 20,000 mile checkup. Exceptional service from setting the appointment, dropping off my vehicle, getting a loaner vehicle, and pickup of my vehicle. Team was efficient, professional and friendly. Very impressed with team and service, thank you!

The best experience ever! Joe provided stellar service! I love my new Jaguar!

Field’s name in the retail automotive business is worth its weight in gold! This statement is worth repeating!My husband was shopping for a pre-owned compact luxury car as a “commuter car” to park at the train station or extended airport parking. My husband and I have several luxury vehicles that we collect and would not want to leave in any public parking for an extended period of time.Shopping the Internet at 3:00 AM, we found five cars around the country that peaked our interest. But first, we had to see the red Mercedes Benz C Class vehicle offered by Fields.Rico, Fields Internet Sales Concierge said all the right and inviting words to welcome my husband and me to take the drive to Fields to see this beautiful, well-advertised, vehicle. This was no ordinary feat because we have options. We literally live blocks away from Land Rover, Jaguar, Ferrari, BMW, Mercedes, and every major luxury vehicle brand made in the world. We are fortunate to live in the second most affluent community in the State of Illinois.The Fields Experience exceeded our high standards and expectations!Mr. Michael Adamczyk, our Fields Sales Executive greeted my husband and me with top-shelf professionalism. He was cordial, neat, well-dressed, and brimming with hospitality. The dealership was clean, sparingly stocked, but carefully and beautifully merchandised and laid out.BELIEVE ME! THIS CAR WAS SOLD BEFORE MIKE FETCHED THE KEYS TO START THE ENGINE. Mike washed the tree sap from the car to dispel any hidden flaws in the vehicle’s finish before sending us out on a test drive. The pre-owned vehicle was everything Fields advertised it to be!The labyrinth paperwork as expected with any purchase was “de-complicated” by Fields’ Business Manager, Tony who was knowledgeable, professional, cordial and exceptionally experienced in the retail automotive industry.While waiting for the final phase of the purchasing process my husband and I took delight with the delicious offerings Fields placed before us at their inviting and plentiful coffee and snack bar.EVERYTHING! I mean EVERYTHING, WAS PERFECT!Not only was Fields our First Stop on our shopping journey, Fields is now and will forever be our First Choice for automotive purchases.For the sake of full disclosure, my husband is a retired 41 years automotive marketing executive, corporate sales, executive trainer and “Prolific Litigator. As Business Counsel for some of the largest dealer groups in Canada, Portugal, South Africa and domestically he is extremely “retail critical”. He confided in me that The Fields Automotive Group is the best in the business!With no rights reserved, thank you for the exceptional “one of a kind experience”!~ Lamar and VanessaHinsdale, Illinois

I’ve been servicing my Jaguars there for years. Ken is the best!!!

DO NOT BUY USED LEASE vehicles from them. Their leasing programs have them changing oil ONCE PER YEAR!!!What!?!?!?!?!? Makes their used leasing vehicles suspect at best.Would I lease a car from them again...yes. would I buy a used car from the leasing program after seeing how it works....HELL NO!!

Hands down the BEST car-buying experience I have ever had by far. The combo of finding the car via Autotrader, and then dealing with Joe Fuentes, my Fields sales consultant, made what could have been a daunting experience fun from start to finish. After a lifetime of driving serviceable but dull Nissans and Buicks and such, I never dreamed that Id be able to afford a performance car, let alone a Jaguar! I cant recommend this place highly enough. Thanks, Joe - you made a pipe dream come true!

We enjoyed Todds help showing us Jaguars new iPace. He was knowledgeable about the product, enthusiastic about electric cars, and not in any way high pressure or pushy.

Mark and the excellent service team always take great care of me! Highly recommend

Great service visit and prompt attention.

Ken the service advisor did a great job and was very reasonable on pricing the work done.

Service Manager Mark Shapiro and his team along with Tommy and even the nice woman who set me up with a loaner, made sure everything was done to perfection. I couldnt be more pleased.

Amazing experience buying from here they made everything so simple and were so friendly and helpful every step of the way no haggling price or surprise fees they really are one of the best dealerships Ive been too if u are ever looking stop in and see sam badro he is fantastic

Not the best customer service. Well now I understand the reviews. I think their intent is good but they lack on execution and training their service people better. Took my car for service and pay for it due to lack of warranty, which was fine. When I pick up the car, it wasn’t ready, no one explained anything else, send me directly to the cashier (like pay and get out) and after waiting for more than a few minutes, because the car wasn’t ready even though I set a time for pick up, they returned the car to me dirty, no wash. Not really what I was expecting. I’m thinking no getting this brand at all in the future, some luxury cars are less expensive, good cars with great customer service for sure!

Great location. super friendly team.

I can not say enough about the experience i had. Sam and Michael were awesome to work with through the entire process, from requesting information over the phone, flying in from out of state to purchase the car, completing all paperwork. Great car for a great price

I have taken my XJ to this dealership 4 times for the same issue. Noisy, and acceleratIon issues. First they replaced the turbo thousands of dollars later, they said it was a clogged air filter and they were going to clean out any gunk in the engine again my wallet is lighter. Then they said the issue was the catalytic converter. Yes you guessed it same identical problem. The fourth time is the charm, the service managerwants to charge me and additional $268.50 for a diagnostic. I’ve spent over 5k the problem was never fixed They want additional money to look at what they were paid 3x to fix. The service manager was the worst part he should not be dealing with people. Jaguar in Northfield were simply rude and incompetent . Even if it’s convenient, avoid at all costs!

Great service

Please stay away from this dealer. You will thank me later. Bought a used Porsche from this dealer back in early December.#1. Purchased a used car warranty from them for over $6K. Financed it with them with the finance manager Evan Arena. Ended up cancelling the warranty the following week to get a full refund. 3 months later after numerous emails and phone calls. Still havent received my money back and Im paying interest on the $6K borrowed.#2. The Porsche had a broken horn when I bought it and they said they would get it fixed as part of the deal. The sales person Sam told me to wait and wait till they got the part. After over a month later, he finally scheduled me to come in and get my car fixed. I live over 30 mins away. Took the day off work to go to the dealer and the service manager said she knew nothing about any part being ordered. What a scam this dealer is! She even told me she would call me a week later after the part came in and they would get the car and fix it. No call. Ended up getting the horn fixed at a dealer on my own dime.Needless to say, i have filed a report with BBB and Attorney Generals Office and FTC. My recommendation is to stay as far away from this dealer as possible.

Tommy was responsive and professional

I’d give this zero stars if I could. Okay, maybe they deserve the one only because the sales people/employees were soooo nice to us but that doesn’t make up for taking almost FIVE hours to purchase a car. Because “2 other people were buying cars at the same time” it’s Saturday, probably the busiest day, so if they can’t handle that many customers they need to hire another finance manager. Loved our salesman Sam, but will still never come back. They should have told us from the start it would take that many hours, we could have at least left to go do something seeing as we had our 3 year old with us this entire time! Total waste of a Saturday. Instead they kept telling us we were next or would be done soon over and over again. Was so close to just walking away. Worst car buying experience we’ve had to date. If you want to be treated very well and don’t mind spending basically an entire day there then it’s the place for you. They do their best to entertain you and have snacks butIt should not take that long to buy a car! It’s never taken that long before.

Kyle and the team in service did a great job. Great effort seeing the job through to the end.

Major scammers. What they do is provide a quote with missing parts and have no regard for people. They disrespect anyone, even elders. This is not a group that deserves any business, especially in a pristine location such as Northfield, IL. What a shame to the community.

Guys, whats wrong with this volvo design?

Easy and straightforward, excellent

Great service. Great technicians. Luke, you are awesome and thank you for taking care of my car!

Our sales adviser Mike Adamczyk was very attentive, responsive and accommodating. He made everything of the sales and trade-in process a comfortable one. Elana DiBenardo the Sales Manager made the paperwork and finance a breeze. I had a great experience with Fields Jaguar.

Took my Jag leased elsewhere for an annual service. They did excellent job.

I was excited to bring my Jaguar to Fields for a recall service. Once there, I decided to have them replace the rear brakes too. Sadly they failed. I was told the calipers were seized when in fact it was an electronic setting issue with the ebrake. They wanted to sell new calipers for $450ea. After paying $200 for the labor, they were nice enough to let me tow the car to my mechanic (+1 star for that) who figured it out in 15 minutes. As a bonus they broke a lugnut and didnt tell me. I followed the robo-txt messages on my phone and spoke with the customer service manager, but he never got back to me. Lesson learned. Avoid.

Did a tow service and never got paid Anthony Thommes gave the green light to tow a customers car and now after several massages will not call you back. Beware towing companys collect you money COD.

It was kinda busy but my questions were answered.