Mr. William is such a pleasant young man.. GREAT customer service. I highly recommended Northland Chrysler Dodge Jeep. Everyone in the building was pleasant and smiling. Thank you, Mr. William you are Awesome. 😊😊😊😊

Sean and William in the Service Department were a delight!Very informative & helpful… They took care of business immediately, friendly & with a smile 😊

Jason was the best. He made sure that I had a rental car and not only that h kept in touch with about my vehicle. Great customer service.

First off, I absolutely loved working with Pete, quick, fast, honest and professional level. He had what my Husband wanted and made sure he got just that. I can surely tell he loves his Job in Customer service! We will definitely be back. Thanks to everyone there for do your part!

I had to buy a new vehicle but because of the microchip shortage I had a very hard time finding what I wanted. I finally located (via internet) a Jeep at a dealership in the Detroit, MI area. Out of curiosity I contacted them. I had several conversations that went very well so I decided to buy from them. Instead of having the Jeep shipped to Delaware, I took a flight to Detroit and drove it back home. My salesperson had everything ready when I got there. I just had to sign the paperwork. Everyone there was extremely nice. I even met the owner of the dealership! I was truly impressed with all of them! My thanks to everyone there for making this purchase a great experience! Special thanks to Peter for taking care of me.

Placed an 11:30 appointment and called to see when I could drop the car off. Was told I could drop it off at 7am. Waited 45 minutes at 8am to drop the car off and then asked if I could leave the keys, they said yes.They did not diagnose my car or contact me once I left. I followed up that afternoon and was told my appointment wasnt until 11:30 and they werent ready for me at 8am when I was told I could drop it off.I was told they would look at it the next day, they didnt. Repeat 2 days. I was now told my car was a diagnosed with a fast fix and would be ready the next morning.I call 2 days later after no update and they told me it was not diagnosed yet, after already diagnosing it. An hour later I get a text saying it would be ready by 6pm that night.Dont bring your car here.

William was awesome and I really appreciated his help and his spirit! From phone call to when I arrived and spoke to him in person he was awesome. Thank you again Northland Chrysler and William!!!! You guys Rock!

I had the greatest experience at this Dealership! They were so professional and polite. Customer service is excellent! I will continue to take my Jeep there whenever I need any repair work. They dropped me off after I dropped my truck off and keep me in the loop of what was wrong and what I had to pay and they picked me up when my truck was ready and they even washed it for me! I was very pleased! Thank you all, and a special thanks to Jason in Service great guy!

It was an easy seamless process. I literally stopped in one day and drove my vehicle off the lot the next day!! The staff were kind and professional! Walt Mitchell delivered exactly what I asked for. He went above and beyond to make sure I was happy! I definitely recommend Walt Mitchell and Northland Chrysler Dodge!

They made sure that all of my families needs and requirements were met. Brenda took the time to ensure we got not only what we wanted, but what we needed.Brian and Make followed up and ensured that everything was taken care of and completed the overall professionalism and quality service we have received from them dealership.

I purchased a car for my son at Northland Chrysler this week. I was so pleased with the service and the quality of cars, which were available. He found an excellent one in his price range and Mr. Walt Mitchell completed the sale with kindness and courtesy. Walts knowledge of every aspect of the car and the final sale, was impressive. We are Very Pleased! Linda and George

This was, by far, the best, most efficient, quickest car buying experience I’ve ever had in my life and I’m 50 years old. Gerald was friendly, helpful, and incredibly well organized. We were literally in and out in 20 minutes. I’ve never bought or leased a car where this same process didn’t take a MINIMUM of an hour and a half. Usually it’s over 2 hours. 20 minutes was a very pleasant surprise and that’s an understatement. The deal on the vehicle was great also. I would HIGHLY recommend Gerald and Northland Chrysler for any vehicle lease or purchase. I will never go anywhere else for a car again.

Walt Mitchell is amazing! He & his team worked tirelessly to get me the best deal and the customer service is over the top! The other staff we encountered was helpful, enlightening and funny! Ive bought many vehicles from Walt and I can honestly say, he is there for you even after the sale! Go see him today, u wont regret it!

THE SERVICE ADVISOR WAS NOT FROFESSINAL. HE DIDNT GET ME A QUOTE FOR THE SERVICE I NEEDED. I EXPLAIN TO HIM WHAT I NEEDED, HE PUT THE ESTIMATE AFTER I SIGN THE PAPER. THE ESTIMATE WAS WROTE DOWN WITH A MARKER, WITH A DIFFERENT COLOR. I DIDNT NOT GET THE WRITTEN ESTIMATE, UNTIL THE WORK WAS DONE. I WAS TOLD THAT THE PART WOULD COST ABOUT $75.00 WHEN I WENT OVER TO THE PART DEPARTMENT. MY BILL WAS $331.08 (THE PART WAS $83.30 $218.75WAS FOR LABOR FOR LESS THAN ONE HOUR. THE SERVICE DIDNT FOLLOW THE LAW OF MICHIGAN. WE HAD WORDS, YES, I SIGN THE PAPER, BUT THE $330.00 ESTIMATE COST WAS NOT ON THE PAPER.I DIDNT KNOW THE COST, UNTIL I WENT TOPAY THE BILL. I KNEW THAT IT WAS GOING TO BE A COST, BUT $218.00 FOR LESS THAN A HOUR WORK. ( PLUS I HAVE VEHICLE CONTACT, AND I WAS TOLD THAT I COULD GO TO ANY DEALERSHIP, FOR SOMETHING THIS SMALL. )

My experience with the dealership was very satisfying and my Sales Rep. Walt Mitchell went above and beyond to ensure that I was driving off the lot the same day. I would recommend this dealership to everyone❤️

Jason was a great advisor. When I arrived there was no wait. Everything was explained. Jason showed me to the waiting room after giving me the estimate time, which was exact by the away. It was an overall great experience. I would highly recommend Northland Chrysler. However, the service team was unaware of the arrival procedure to put your hazards on for online check in. They thought something was wrong and immediately came to the vehicle asking why the hazards were on. Now that’s service

Smooth efficient transaction. Salesman Pete Soloman was great to work with...kept me informed as the process unfolded. Great dealership overall.

The communication is subpar at this location and it has to be the worst of them all. I always try to give them another chance after many disappointments, but this last time will be the last of any service. The people show zero to little interest with customer service.

The whole team was great. Best buying experience I have ever had. Between the salesman and the managers I wouldn’t buy a vehicle anywhere else.

The staff gave exceptional customer service and went above and beyond to help in the car buying experience! If you’re looking for a great vehicle & a knowledgeable sales team go see them!!

I dont really know what kind of star rating I should even give because I didnt receive much help. I heard such great things about them helping people get into a vehicle. I reached out via email, and via text and received a response that same day. I was told to send all my documents via email which I did. Then never heard a response. I reached out several times via text, call, and email and no response each time. Just seems a little unprofessional to me. I guess it just depends on the persons experience. Some have a great one but me not so much. Would I recommend them? Probably not. I hope the next person has better luck.

I called to make an appointment and was told it sold be 5 days before they could get me in. I made the appointment and dropped off my car. 3 days later no one had even looked at my car. I agreed to bring it back a couple of days later. After leaving it a second time, I kept calling to get an update, but was sent to voice mail. Finally, at the end of the third day I was told my car had been looked at and needed very expensive repairs and the parts would take 30 days. So I came to get my car. I was told it was ready. When I showed up, it was still disassembled. I had to wait while they found a tech and put it together.Then after all this they charged me $115 for looking at the car.Ill never be back. It is everything that is bad about dealership service!!!!

I recently purchased a vehicle through Northland Chrysler Jeep dealership. The quality of service that I received has been un- matched. From the sales manager Glenn Boyd, to the finance Director Steve Witcher, to the follow up by Miss Connie ensuring that my experience and the delivery of my vehicle went smoothly was unbelievable! If you want excellent customer service, a fair price,And service after the sale, this is a dealership to do business with.

The gentleman who assisted me when I first arrived at the express service area was very friendly and patient. Was able to get all my recalls done (4) the same day and made sure to help me with the extra issue I wanted done as well. He went the extra mile for me and I appreciate people who are willing to do their best to help a customer out.

Took my Dodge Challenger to there shop for service never had a problem with my car keep up on service maintenance when and my transmission flushed picked My car up transmission was not shifting right call them Im a Lady no on asked if I thought I could drive home safe. I was told just drop it off in the morning. No one called me about my car I had to call them. And the bad part when I drop off my car I was told they would just look at it like it was something I didWrong. I told the gentleman when I drop my car back off I did this for a living I just always took my car to the dealership for service. Come to find out I was right not enough fluid was put in my transmission I had to ask no one told me they just gave me my keys I had to ask the guy what was the problem he told me that the machine was not working right and didnt add the right amount of fluid to the transmission . I told him if they would have tested My car they would have known something was not right.vwry unhappy customer dont think I will ever return to that dealership again.

Mr. Daniel Jones and Mr. Steve Witcher has always been nothing more than amazing salesman and finance. My experience with this dealership has always been professional, excellent customer service, and overall best place to buy a vehicle whether your leasing or buying. They offer you the great advice when making a huge purchase such as buying a car. I know for me I had some road blocks and they have always put me on the right path. Thank you Northland Chrysler Dodge Jeep Wrangler Superstar!

Good experience with a quick last minute oil change! Not a long wait. Lionel was awesome, he was very professional and personable. He went out of his way to ensure it was a quick and speedy process. Will definitely be back.

I waited three hours for one fire replacement. I had Call the previous day to schedule an appointment and ask about how long would it take as it is in the middle of my workday. I hadan appointment for 130, arrived around 115. It took an hour and a half for the clerk to tell me that I needed a new tire when I thought that it was a fixable nail issue. That was no problem buying a new tire, but when I asked him how long would it take to put on a tire considering I had already been there for an hour and a half just for them to tell me that I need a new tire. He told me 20 to 30 minutes. Two hours later he comes and tells me at 4:30 PM that I am all set. If they had just told me that I was going to take three hours I could’ve took a courtesy ride home completed my workday and came back to pick up my car. It’s just the dishonesty and lack of communication that really rubbed me the wrong way. I would not be returning here for my service needs and is it is unfortunate as I once really had respect and chose to have my service deliver at this place

Great, friendly service. Glenn was an excellent salesman and even helped us out with our vehicle that we already owned. He went the extra mile and made sure that we were taken care of. Would recommend Northland Jeep to anyone looking for a vehicle.

The services I received from NCDJR far exceeded anything that I could have expected. Everyone I encountered at the dealership was friendly, professional and welcoming. I worked with Mr. Walt Mitchell from start to finish. Mr. Mitchell was very knowledgeable, personable and professional. I felt like I was the only customer there. Like I was a part of the family. I came in on Friday and drove away Saturday in my new car. I received timely, exceptional service. Mr. Mitchell explained the process in the very beginning and everything ran accordingly. I will be recommending NCDJR to everyone I know.

I leased my 2021 Jeep here and the costumer service is great. As soon as you walk in you’re greeted and welcomed.Dan was great. He helped me select the perfect vehicle for me and walked me through all of its features.I plan on leasing again with them when my lease is up in three years.

Glenn took the time to understand my needs and wants. Any questions I had, he was sure to answer them promptly and with clarity. I would recommend this company to everyone.!!! They won’t disappoint

My visit to Northland CDJR was for the driver airbag emblem recall. A little disappointed because I don’t believe an inspection was done on the emblem, it was just removed. Also, the invoice says recall added tape instead of emblem removed. Taped means that it didn’t have to be removed just secured. My recall closure should indicate removal to ensure that I’m included in the Y22 emblem replacement notice when available. To make a long story short, I’ve left message for the service advisor and service manager…neither has returned my call yet.

Northland has made my first brand new car buying experience absolutely wonderful! When the recent floods took out my new car, Northland bent over backwards to make this stressful, sad moment better. While the entire staff that I met were great, I need to particularly mention and thank Gary, Eric and Brian for everything they did. I highly recommend this dealership and these people!

The service guys are always pretty nice. As much as they could be I guess. I hate that they dont have the ability to schedule an oil change online. In fact it says no appointment necessary but when you go there they turn you away saying they are booked up and only take appointments. Welllllllll fix the website!

Best dealer ship around and it is black owned. Check them out u you wont be disappointed..

Hank Webb was very friendly, knowledgeable, andexplained every step in the car buying process. TheStaff at Northland Chrysler was very friendly andcourteous as well as professional and polite. Icouldnt be more pleased with the excellent customerservice.

Northland is by far the best dealership I’ve ever visited. The entire experience was wonderful. Every single person who worked there greeted me and was friendly/personable. I was greeted as soon as I arrived, and approved within minutes with not-so-good credit. They took care of me all the way through. The entire experience was fun and you usually don’t get “fun” at other dealerships. I have told so many people about this place, because it’s truly worth a visit. 10 stars!!

I brought our Jeep Compass for a recall repair, oil change and tire rotation. They also replaced the rear wiper. I got there at about 7:45 AM for an 8:00 appointment. THE WORK WAS DONE AND I WAS ON THE ROAD BY 9:15. I thought it would take most of the morning, if not all of it. The staff that I dealt with were all friendly and professional. This was one of the best auto repair experience Ive ever had!

I blew a tire on my car and scheduled an appointment to get it replaced at Northland Chrysler. It turned out they didn’t have the tire I needed, so the representative helping me said he’d order one in and replace it for me the following day. He was able to get a tire in that same day though, so I returned and got my tire replaced! I appreciated how quickly he got me the correct tire to put on my car.

I always come to Northland Chrysler Jeep Dodge to get my SUV serviced. Ive been bringing my cars to this Dealership since I was in my 20s and now Im in my 70s. They do good work and they are also so close to home. I live 3 Miles from this Dealership.

This was my first experience with Northland Chrysler and I was so pleased. The service agent was professional, pleasant, and put me at ease right away.I had an oil change and they were efficient and even washed my car. Everyone wore masks and followed Covid protocol.I would recommend this dealership to all my friends.Need a honest car salesman that cares about your needs, ask for Hank Webb, he’s the best.

Friendly service. We were able to make an appointment online and received reminder calls and text messages throughout the service.Great environment!

Good experience today serviced car in timely fashion. Friendly . Also in and out in good time and washed it afterward. Thank you Northland Chrysler.

Sales person was great. Todd was informative and explained process steps by step to ensure I understood finance terms. Love love love my new 2021 Jeep Grand cherokee L Limited.

I went to northland first on August 27th and by September 7th still had no car. All of the paperwork was done, insurance was bought. I was told I had been cleared by the bank, except the car needed parts but should be finished soon. Then started the nonsense my salesman wasnt answering the phone, when he did he didnt tell me anything. I had to physically go to the dealership and these grown men still didnt want to talk to me. I dealt with Peter Solomon and Mike Williams. Do yourself a favor and go elsewhere

I had taken my 2008 Jeep Liberty 3.7 to another shop because of an odor coming through my vents but no smoke? I was told I needed a Transmission Oil Pan $412. Then the next day my engine light came on. I took it back to that shop and was told I needed a Transmission and the cost was between $2200 - $2400 and that was a deal I would be getting used I chose to go down the street to Northland for a second opinion and WOW so glad I did! I didnt need a Transmission at all, they throughly test my Jeep and ran an Engine Diagnosis explaining there was a Loss of hydraulic pump prime. They checked All fluid levels, and gave me a complete Tune-Up, all filters were replaced and more. But what stuck out to me during the complete inspection discovery...the last shop might had crake my Jeep without oil setting code...no leaks was found clear code road test again pass Thats why Im doing this survey I will always take my Jeep to Northland! Oh my bill? It was twice the cost of that.. Oil Pan! Thank you Northland!!!

I highly recommend Northland Chrysler Dodge Jeep Ram for a exceptional car buying experience. A big thank you to very helpful staff!

Work completed as expected. It would have been nice to have loaner vehicles for customers use for work that takes more than two days.

My first time here. This is the first time the process went flawlessly. Walt was patient, thorough and very friendly. There was no pressure and I wasnt stressed out like other car buying experiences. I would definitely recommend to family and friends.

Dealing with Ken and Gary and the entire staff at Northland Chrysler Jeep was nothing short of spectacular! They were easy to work with and got me into the Jeep I wanted quickly and easily! If you are in the market I highly recommend you give them a call!

Thee most amazing Dealership Ever!! They all worked hard for yesterday and I got my car I wanted Todd was very professional and so was the rest of the Northland Chrysler Team!! Thank guys for helping I would definitely refer others to your Dealership because you guys work hard for your clients and I appreciate everything you did to get me driving again!!! ❤️❤️❤️ I’m coming back soon guys Love my new Dealership!!! You can’t get no better service elsewhere but here because their great and Todd was amazing I recommend anyone to go see him cuz he’s The Man!!!

I absolutely love my new vehicle….the salesman that helped me was very nice and helped me achieve the vehicle I wanted… I would highly recommend them to anyone.

Service Advisor (Jason)Incompetent & Unprofessional! My husband took his truck to be inspected for a coolant leak. He was told by Jason the radiator and radiator hose needed to be replaced for a total of $1680. Husband then took it for a second opinion because the diagnosis didnt seem to be accurate for a 2014 Dodge Durango with 50k miles. Within the hour of taking the truck to a radiator clinic my husband was contacted and told the issue was a radiator clamp and the radiator needs to be flushed all for $170. WOW & WTH. Husband wants to know how much of that $1680 was Jason pocketing. We will NEVER EVER EVER EVER patronize this dealership. Word of advice: Go to school and learn professionalism and your craft!

I have only edited my post because I realize that everyone is gonna have a different experience when shopping here for a used vehicle. Even though I had the worst experience and all the excitement of me getting a new vehicle was ripped from under me, I still find it important not to carryout natural frustrations. I think its more important to stay positive in conflicting situations. My salesperson wasnt the greatest, it took me two weeks to get into a vehicle due to bad and misleading communication. This may be more of the fault of whoever trained him. However, I pray that God blesses him and works with him to make him understand where he went wrong so he doesnt disappoint another customer.

Just relocated, with a new truck, easily took care of parts order, oil change and explained how my current contract for service was. Great place, the service department was fast and very efficient.

The service department did a great job with repairing my vehicle. I was updated on the progress on the repair. The repair was finished the exact same day.

I really enjoyed my service there...If you need a vehicle please go see Daniel Jones....I left plenty of car lots before going to Northland and he was the only salesman that came out and greeted me 😊

I dropped off my 2019 Pacifica for A/C repair on Monday and was told that it would be worked on in 24 hours on the phone. When I got there they said 48 hours is how long Ill take. Then when I called on them on Thursday they said maybe Monday at best. So I took my van home. Worst customer service Ive ever had. When I called repeatedly theyd tell me theyll call me as soon as they know anything but they never call.

Our Sales Associate, Hank, was wonderful to work with. Very responsive and a pleasure to work with. Everyone at the Dealership that we came in contact with was great. I would highly recommend Northland Chrysler!

I took my car in for a 9:00 a.m. appointment on 4/29. I called regarding pick-up at 5:50 p.m. only to be told that the two hour recall correction would require an over night completion. There was no call from the dealership before closing time at 6:00 p.m. to let me know that the car would need to be kept over night. It is now 9:30 the following day 4/30 and I still have not heard from the service department. When I asked for a telephone number for Mr. Ford, I was told that I could speak manager. Instead, I got a voicemail and the call was abruptly ended.

I got there at 10:00am and left at 11:44 I had a good worker come and help me and explain everything to me was an easy process will return for any service I need

Great experience from the service writer to the mechanic. I would highly recommend Northland Chrysler Dodge Jeep Ram.

Wonderful experience, the guys in the service center are friendly and welcoming. Thank you for amazing service.

The whole team was awesome Great customer service skills big shout out to Todd he did a awesome job giving me details etc about my options I had a great experience I’m a happy camper /customer they are awesome they will make sure you leave with a great vehicle ❤️

We have lots of choices when we buy cars.Im glad i chose Northland Chrysler Jeep.They gave me a good price on my trade in which made it possible to finance a newer car.It was a pleasure working with Mr. Lawrence Clark and I would highly recommend my friends and family..

A/C repair took 3 weeks and it took several calls to get an update. When work finally started it was done quickly. Car was returned dirty with shop debris still in the vehicle. Overall disappointing experience

I would recommend this place to everyone my sales person was Micah Turner she was the best she was very patient with me and she was never trying to cheat me she wanted to make sure I got what I want it but she also made sure to let me know what my limits were I end up getting the car that I really want it and Micah is a true saint she is really nice and kind hearted and she really cares about people she takes her time out to make sure that her clients are well taken care of she was just really kind to me throughout the whole process I have been to so many different dealerships I’m so happy that I met her this is the first person during this process that hasn’t tried to rush me into a sale or try to make me get something I’m not happy with. I will definitely be staying here!

I brought my car in (6 months old) because of a loud, random noise coming from the front end. I requested several times for the car to be looked at underneath. A week later, I called to check on it and was told that they would put it in front of other cars. 2 hrs later, I get a call saying nothings wrong with it, they couldnt find the issue. When picking my car up, I spoke with the service manager and expressed how I was disappointed at how long my car was there and and that the issue wasnt found. I asked was the car lifted and inspected underneath and was told yes. I then expressed how I was scared to drive the car because of the noise and was told, sorry. I then told him that I would be taking the car straight to an auto shop when I left there. The problem was, a splash shield was not secure and actually hanging and that more than likely, when the wind hits it, it was making the loud noise. 1)how does your tech not see this? If it was inspected 2)how does your service manager allow a customer to leave when that customer says theyre scared to drive the car 3)how does your service manager show no concern when I came back to let him know what the problem was? Ended up paying for a rental for 10 days for a simple issue and not to mention, what I had to pay the auto shop to find the issue. And last but not least, your service person was unknowlegable, kept saying I had to pay $130 for the inspection and he didnt see a warranty (on a 6 month old lease). I would like to bring my car there, seeing that this is where I got it from. But, my trust is at a low and Im out of unnecessary money.

Even though I purchased a three oil change package, every time I go they somehow can’t seem to find my name in the system and recharge me again. Or state that the package expired under previous management. Will not be going back!

The Northland CDJR dealership provided an efficient and enjoyable experience for buying my new truck. They were able to secure exactly the truck I wanted from another dealership and communicated features, cost, payment, and delivery information as requested during the process. Lawrence is a great salesman and made the experience stress free and easy.

Harry is a great salesman. I spoke over the phone, walked in right at 5:30 and he had me walking out in my new suv in no time.

Love this dealership have been coming here every since i bought myJeep in 2009

Pete Soloman gives good customer service. He’s the salesman that goes above and beyond. He was professional and friendly. He was not a pushy salesman which I appreciate. Pete explained the difference features in the vehicle if you’re not familiar. Since the pandemic changes things he made sure what you needed in order to have all the paperwork ready to sign when you come in so you had limited exposure in the dealership. I would definitely refer Pete to my family and friends whose looking for a Chrysler vehicle. If you are interested in a Chrysler go to Northland Chrysler and reach out to Pete he’s your guy. Thanks Pete for the great experience.

Having my vehicle serviced at Northland was a breath of fresh air. My vehicle was just looked at and returned to me by Southfield Chrysler. After having my vehicle for a total of 3 weeks, they said they couldn’t find what the problem was. They charged me for work that made the problem worst. Even installed new tires that needed balancing and rigged my TPM sensor. The team at Northland took the time to listen to my concern and went further by root causing the issue and getting it fixed. That’s service I appreciate. Huge thank you to the team over at Northland. Feels like I’m driving a new car.

The Customer service with Henry Webb and finance team was exceptional and within less than 30 minutes I was out from the dealership. Everything was provided online and was a great experience to deal or to do business with.

I found the service dept to be very efficient.I had a company recall on my vehicle. I would use this location in the future for any additional needs. The guaranted I would be in and out in an hour. I was out in exactly one hour. Great Service Team.

Lionel was very professional and kept me informed of all information and services regarding my vehicle

Kenny Thomas jr.Is a excellent salesman.He’s warm and friendly, He makes you very comfortable with the process.I will definitely refer him to my friends and family members..

Mr Ryan and Mr Steve were great from the beginning to the end. My phone calls were returned and I was inform of any repairs that were needed or not. Thanks again......great experience.

Communicating very well using text message alerts. Got everything done quickly and even washed my car afterwards! I am happy with this place and will continue to go for maintenance.

My salesman Walt Mitchell delivered awesome customer service very attentive, patient Walt was very helpful and adamant I left the dealership with my new beautiful truck.

Glenn was amazing,very patient, listening and answered all my questions!!! Will recommend working with him, he got me the car I wanted with no problem!!!

Told me that it would take 2 to 3 days and they had my Jeep for 3weeks today. And did not fix what I brought the car in for. And charge me 1100 for a new ignition and remote

I came in to get a new jeep, and glen was my salesperson he did a good job at helping me find the car I wanted and they worked hard to get me the best rates on my loan. Thanks for the pleasant car buying experience.

Spoke with Al about leasing a new truck. He was going to run some numbers and get back to me. After 4 days I still have never received a call back. Apparently he wasnt that interested in a potential new customer. Guess Ill shop some place else.

Good people working there but the dealer process to get things done needs to be revisited

A lot of dishonest business, be careful on who you give your personal information to because WALTER will sell your identification on the BLACK WEB. He also scammed my brother out of 2,100 dollars. I would not recommend this company.Take this honest advice!

Micah was kind, patient and funny. She knows her business a d her way around cars. She made my buying experience a joy. I would recommend her anytime.

Service staff were professional and thorough. They addressed all my questions and requests promptly. I was serviced quickly with the oil change that I needed on my Jeep.

Awesome Customer Service welcoming atmosphere entire team very kind and attentive I would highly recommend Northland Chrysler Jeep to my family, friends and coworkers.

They are very slow. Everytime I come I am always waiting 2 hours just for a oil change. I was told 30-35 mins this morning and waited 2 hours. I had an appt I booked 2 weeks ago. Unacceptable. People have work and other things to do with their time besides waiting to get a 30 min task done in 2 hours.

Very efficient and very professional service.

I have purchased many vehicles in my life some were great experiences and some were not so great but my experience at Northland Chrysler was by far the worst car/truck buying experience I’ve ever had. I don’t think it’s enough room in this to completely tell my disgust with this place. I will be filling a formal complaint and making sure it’s gets seen by all! I will not condemn all the people there and had I worked with Alex like I was supposed to maybe my experience would have been completely different! Alex and the lady who sits right after him were the only people who really acted like they cared. Outside of those 2 individuals this place needs an overhaul on how you treat all individuals regardless of what your purchasing or how your going about it! I’ve never been so disrespected and treated like a number before in my life. I will never use this dealership again in life and I will employ my family and friends not to use them as well! I would give zero starts but it won’t let me!

I came in to get an oil change. Will was very professional, courteous, quick, and informative. I was in and out. He definitely gets a 5 star rating. Thanks Will!

From the time I entered the dealership until I left with my vehicle, it was great. The staff was very professional and courteous. Any questions were answered and most of all they stayed within my budget.

I really appreciate my sales person Glenn Boyd.He was very knowledgeable. He was not pushy or aggressive like salesmen I have dealt with in the past. I was in and lout ess than 3 hours. This was a first for me. At least 30 minutes of the wait was waiting on my insurance. Everyone we encounter was polite. The finance manager explained everything and was making sure I understood what I was signing. He had a very pleasant manner as well as the cashier. Thanks again!!

This is the BEST Chrysler! Peter Solomon gives great customer service to his clients. He exudes care, concern, honesty, professionalism, and integrity with a sense of urgency, all with a Can-Do positive attitude! I came in for an oil change and left with a new car the next day. My lease was up soon anyway. Perfect timing! Thanks Peter!

This review is only for the service timeline not the actual repair as I’ve only had the car back a day and can’t comment to the relative quality of the workmanship. Dropped the car off about 11am on a Friday siting front brakes squeaking and rear “humming” on 2011 T&C, received a call regarding the recommended repairs Monday morning. Cost was $170 for diagnostic, which would be applied to repairs. Full break job, front and back pads rotors and brake fluid flush for $950... Dealership also recommended replacing all the tires which had less than 15,000 miles on them. Went with the brake job only and gave them to go ahead at 2:30 on Monday after calling around and realizing with the sunk cost I might as well go with a dealership for the brakes - but not tires, honestly felt the dealership was trying to just get more money but was told that wasn’t the case. Dealership said they couldn’t get to my car on Monday but they would for sure have it done Tuesday - apparently it took longer than expected and I had to call to find out what was going on on Wednesday morning. At that point found out my car was done and I could pick it up. Given the turnaround time I wouldn’t go with this dealership if you are in a hurry.

Great people good service Shane a good guy.