Awesome had what we needed fast service at a great price to get the job done

Nice staff and good niche products, Ill ask them if I need anything better.

Super helpful and friendly staff. Picked out the perfect items for a bathroom remodel. Lots of choices along with great advice. Our advisor really knows the products. Very happy.

We met with Jason and he listened carefully to our wants and needs regarding updating our bathroom. He explained our options along with helping to choose appropriate fixtures, we left feeling positive about going forward with the project.

Terrible customer service. Purchased a full appliance package as part of a new home. First fridge never worked. High end range had broken fan since the beginning. Its been over a month, several appointments scheduled where the tech was a no show with no call or follow-up. Range is still broken. Claim they will be doing a site fix which is code for a temporary fix that isnt a fix at all. Now same range has distinct gas leak smell. The entire experience has been so disappointing.

I went here to purchase my plumbing fixtures and appliances for my new home, when i was there i had everything already picked out from the online site. Rep added everything to the cart and we where go to go. Two days later she calls me staying my plumber is not liking what i choose and wants me to reconsider my choose as the facets i picked apparently break easily. So i ask her to come up with a bid that is within the budget i gave her and send it to me. When i got it, it was double my budget. I said no way and to go back to the original picks, she did not het back to me for three days. By that time i talked with my builder and said i would buy my own and bring then to him for install. When she did get back to me i told her to place the appliance order, this was in Jan. She told me she would be in contact if there was an issue with anything being backordered. It is now end f Feb and my builder is asking about the appliances, when he called he was told our dishwasher was on back order till June. I was told he would be in end of Feb. So i have to pick out a new one and am charged the difference when it is not my fault there delivery failed. I ASKED right out will all the other appliance be delivered on time and was assured they would be. It is now the Tuesday before i close and my Dryer was not delivered with the other appliances . Both myself and my builder have emails this rep to find out why with no response. I called at 11 to talk with a manager and left a message still no call back. I called and talked with another rep and she cant find my order, i asked to talk with the original rep and of course she is busy with a customer. but i was assured she would pass the message along. I am sorry if i do not have faith that i will not receive a call back . I would never order form this company again.

Dave is awesome. Helped with product choice and info.

As a homeowner and landlord of multiple 100+ year old properties, Ferguson came through for me when I needed it. I had a Grohe faucet in one of my properties that needed a very esoteric cartridge. The folks at Ferguson identified the part, ordered it and shipped it right to my house. It fit perfectly and I am very happy with the end to end service of Ferguson.

Great place to get your plumbing supplies!

I am so pleased with my service! Jason, in the Oakdale office was very helpful, knowledgeable, and professional. Thank you for your outstanding customer service!

Maybe you should place the appointments only paragraph higher up on the website. One doesnt generally read all the way to the bottom.And have appointments sooner tha almost 3 weeks out

After 3 attempts to order a sink from Kohler mfg it finally came without dents. Ferguson was very kind and patient. Even delivered the sink after all the trouble it was. Very nice to do business with. And they will find what you need....no matter what! Great job!

Booked online and somehow my appt. time came thru wrong on their end. I dont live near, so it was a bummer. I didnt push too hard asking for an accommodation though, because once I saw no one was wearing masks or distancing I opted to take my business elsewhere.

Great supply and friendly customer service

This is a high end place... Saturdays appointments not needed but get there before 10:00 when store opens. Awesome knowledgeable staff who aim to please. Worth the money.

Great place for your plumbing needs

No appointment but they got me in and helped me choose a vanity sink. I walked out of the showroom with product in hand!

I initially felt good about my experience and the help I received with my remodel purchases. I had to add more things to our order and when it wasn’t a large purchase but only additions to the big purchase the service and friendliness fell short. I’m sorry to think that depending on how much you spend dictates the level of help and service you receive. Simple call returns and follow ups to questions is a continuation of the service you want to be known for and word of mouth that would be shared with prospective new customers. There are many other options out there and one would think you’d strive to be good at what you do and not have your name shared as a place not to go.Disappointing is certainly one word that describes my experience.

Great product and service. Definitely A plus!

15 minutes on hold getting passed to 3 different people that didnt know anything about plumbing. They were willing to send me a spec. sheet though and let me figure it out for myself. I asked, Do you sell sewage ejector pumps? Ans: I think we sell two different types. I asked, can you tell me something about them? Ans: I can send you a spec. sheet. What a joke.

Beautiful facility. It gets overwhelming-too many choices to look at - makes decision making very difficult

Impressive service to quickly find the shower part I needed, identify where it was in stock and made checkout a breeze. Saved me time and prices were competitive.

Beautiful showroom and helpful staff. Lots of manufacturers to review.

Nice people

Was expecting a lot more 4 the different faucets and other fixtures as while they do have a lot, it was just not what I expected based on how much everybody Rants and Raves about their showrooms. Also dont bother showing up if you want help and dont have an appointment as you will not be helped without one.

Talk about unfriendly and unhelpful service. They act like you are lucky to have the privilege of buying something from them!

First class customer service!

They have alot of variety of plumbing parts.

Counter service knowledgeable and helpful in finding the right parts

I agree with the other post. service was unfriendly at best. Go elsewhere if you can.

Large selection, but the model names are not listed for the fixtures, only the Ferguson SKUs.

Very helpful!