First off, the customer service is absolutely horrid. They’re rude, don’t make eye contact at all, mutter under their breath and even the older workers act like teenagers. Second, i bought some scab blood from party city for my halloween costume and i got home, opened the packaging then opened the bottle and it looked as though somebody had scooped through the fake blood. I don’t blame the workers or anything but the fact that it was perfectly packaged and seemed unopened makes it very odd that my tub was scooped through. After i got home i attempted to call Party City 3 times! At first they put me on hold then the line seemed to disconnect. Second time i called they hung up on me right away. Third time someone simply said “Party City - we are extremely busy stop calling.” and a beep. Absolutely unacceptable. Do better.

You cant beat this store they have everything however Too expensive

Halloween season looking for a costume every where out of stock on the size needed, checked online and ir said they had it in-store, went to the store and asked 2 different employees one said “whatever it’s on the wall if it’s not there we don’t have it” second one pretended to go look for it came back 5 seconds later and said we don’t have it, mind you I checked while in store and it said in stock. Finally Anthony asked if he could help and a few minutes later he brought it, I just want to Thank him for doing his best at work when his coworkers didn’t even bother on doing their job!

Great place, nice staff. Came late and was not run out. They let us get the needed supplies for goodie bags. Thank you

Poor service. The cashiers are beyond lazy & rude. Bought balloons. There was a sale & she argues with me, even though I showed her the online prices. It states whether online or in store pickup it’s the sale price. Anyway, after 20 mins they finally blow up the balloons. They did it improperly & I lost half of the balloons. Terrible service.

Wide array of party supplies that are divided based on theme, holiday, and color. During Halloween they have a decent selection of costumes and props. They also have a wide assortment of balloons, but you usually have to wait a while to get them blown up. I’ve seen people place their orders online and then go in to pick them up—that may be the way to go:)

Good variety. Excellent choice for wedding accessories and gifts.

Placed and order online for my sister’s 40th birthday it was a bouquet of 17 balloons and when I got there for pick up at 3:30pm the told me that my order was canceled!! What am I supposed to do if the party was at 5pm? I bought the balloons in the store and when I was paying they told me they couldn’t blow them up because they were so busy with graduations orders!! This is unacceptable.. no notification from the store and bad customer service. I won’t go to the oceanside location ever!!!

I brought in helium balloons ordered from amazon only to find that they would never fly no matter how much helium we put in them. Kim and Bridget at Party City were so helpful and patient.Even though it was no fault of Party City, they gave me a full refund for the helium I paid for and even gave me a replacement for one popped letter.Talk about GREAT CUSTOMER SERVICE!

Found everything I need. Customer service rep in the balloon aisle was very helpful.. i was there around 6 yesterday ..

Always everything you need t I get costumed out or just party supplies.

This is one of the few Party City that are left. The staff is very helpful and have great ideas! Excellent stock of everything. One stop shop for all your party needs.

They had absolutely nothing at this location.... 80% OF THE ISLES WERE EMPTY!!!

Horrible... they never have anything u need, rude customer service. 99 cent store prob has more in stock than this dump.

It is always easy to find decorative items for any event here.

I usually dont have any issues making purchases here. Today I went to purchase balloons and the staff was so rude. I got mumbling, sighing and another customer came in after me to get balloons and the cashier said out loud not once but twice... Why people wait till almost closing time to buy balloons, See I came in almost closing time because I work long hours too and then I had to drive from hicksville home and thats the time I get home. Here I am trying to support my neighborhood store after the loss they took in 2020 and I was treated like I was a bother. I walked out of there at 8:07 and went straight to Dollar Tree to purchase the rest of my things. Even though party city has more selections, I didnt want to keep party city staff their any longer because they complained enough. There is a party city by my job in hicksville, next time Ill go there instead of supporting my neighborhood store since its such a bother to them to work 7 minutes pass closing time.

Love their curbside pick up! It has helped us immensely!

Came to pick up balloons and only 5 were done. Employee decided to leave without finishing the job. One staff member had a very bad attitude. No organization. Needs management on hand.

Nice clean and helpful staff, surprisingly cause visits to others stores werent

Everything you need in on place to do a party right

Rudest employees at this store. Order online if you can.

Prices are a little high, but I asked a guy to help me find a product and I followed him to look around for it, he referred me to go to another grocery store, which was not professional, and simply bad for business, anyways, he walked away and adjacent to where he was look, behind his back were literally dozens of the products I was looking for- so, he was unprofessional and unaware of his surroundings, if you are getting paid to provide service, you must give the best service to your power...

I believe the service could’ve been better it wasn’t terrible but it could’ve been better .

Long waite. It was a Saturday. So I get it. People were helpful

Great customer service for curbside pick up of an online order

This place is great. Needed some supplies for my granddaughters party and found exactly what I needed and more. The staff was welcoming, friendly and made several suggestions that worked out beautifully. The pricing was reasonable and the selection varied. All good. Parking was readily available and was not an issue. Give these folks a try.

They do have almost anything you need for a party, the downside is pricing. They are quite expensive. Sales only occur after the game, the holiday...... i dont think they ever run a birthday. Wedding or baby shower sale, as those are all the time. Price shop before you buy! They gotc3 stars based on the fact they are always in stock.

Great for right now but if you can wait just go to Amazon its cheaper

I know Covid caused a lot of disrupt and changes. This time around I experienced poor customer service. My order pick up was wrong. They gave me a cheaper and different item which was less than what I paid. When I tried to explain that to the order pick up guy and then the cashier, the order pick up guy said it is the same price.... he didn’t want to deal with it. When I went to the cashier she just didn’t want to be there and was from the beginning disgruntle. When I explained that I would like to return the item and pay what it actually cost she wasn’t getting it. Instead she began arguing with me.. Why should I over pay? They need to get it together here... the store staff are always backed up and overwhelmed... even prior to Covid. Maybe I will just drive to the Lawrence location from now on.. larger and better attitudes.

Good location; plenty of parking. Generally can get in quickly. When I was there, a woman asked kindly for another register yo be opened (it just got a bit of an influx), and that request was accommodated.Not giving 5 stars because I purchased something thinking the price listed underneath was the cost, and it was a lot more. Hubbs went to go check and although there were several of these items on that shelf (if it was just the one misplaced I could understand), none of the price markings related to the item, so the only way to find the price would be at check out. Have to do better to make sure all shelf pricing is correct with the corresponding merchandise.

Love the oceanside store

Loved getting costumes from there! So much good pride stuff as well!!

Horrible customer service you can tell they hate their jobs and spent 20 minutes for 4 balloons. There wasn’t a lot of people, just lazy.

Ordered for in store pickup, staffs were all very helpful.

Wife wanted a giant balloon with arms and legs for her birthday. I had no idea what she was talking about. I figured if anyone had it, I could find it at Party City. I went to the Oceanside location and, lo and behold, with the help of Jessica and Melissa, I found a Hello Kitty gliding balloon. They even gave me a discount coupon. I was on a tight schedule and they made my experience quick and easy. The balloon was perfect! Thank you :-)

The employees are very kind and helpful here.

I have to say, the manager that was in the store on the morning of June 16th really stepped up. I was in the store on June 14th and ordered balloons for my daughter and her friends backyard Sweet 16 celebration to be picked up on the 16th at noon. I went in and they were not ready nor were being worked on. He told me to come back, I came back in 40 minutes. Again...not even out or the queue to be completed. The manager saw that I was there, grabbed my order and worked on the order himself. He not only had it done in record time, but was so apologetic so I had to give him props. Wish I knew his name. The other employees that work the balloon area should really step up to his level and there would never be a wait on your balloon order. Thank you!!!!!!!

Usually has good stock of items staff is friendly

This store is awesome! It’s one of the larger Party City stores I’ve been in - especially compared to the Carle Place Party City.If you don’t find what you’re looking for, ask someone who works there for help. They keep a lot of extra supplies on top - so don’t get discouraged if it looks like something is out of stock - just ask.Also, if you provide you’re email address, you can get 25% off of your purchase.

Not sure if its because of the current covid situation but i felt thr staff was very indifferent and could care less about serving customers. Store is very big and has an adequate selection of party supplies.

Nothing but problems here EVERY.SINGLE.TIME. Hire someone who has a PHD in customer service & staff who is competent.

The customer service was horrible. The 2 cashiers were looking at each other while there was a line they didnt want to ring up customers while there was more than 10 staff fooling around with the balloons they could have assisted with the customers on line.

The staff is rude.

If youre looking for cheap party items then this is the perfect place to go. Its nothing special and nothing bad. Just about average.

I found exactly what I was looking for in two separate places. I love it when a store is well stocked!

Lazy and incompetent workers, long check out

Great had everything I need in one place...size color style 👍

Great store. Great selection. great customer service.

All your party needs. Plus they carry a good selection of toys.

Needed birthday gift. Looking for something to write names on. Found and autograph cube. Worked for us. Bought a few other things. Great place for party supplies

No one anything. They slow as snails, I mean slow took a guy to blow up 3 normal size balloons over 15 mins like WHAT!! Supply is low never seem to have any more in back. I only come here as it is convenient. But no more chances. I will travel to other stores.

It doesnt matter the time of day or night, season, weekday or weekend - I have NEVER waited less than 15 minutes on line at this store. Absolutely ridiculous. The store has a fantastic selection of items, but unless they start hiring more cashiers, Id rather drive to another location.

PLEASE NOTE, THIS IS NOT A RATING ABOUT THE CASHIERS, WHO HAVE ALWAYS BEEN COURTEOUS AND OVERWORKED. With that said - GRRRR! Another ridiculously long wait on line! Party City has wonderful things, which is why (so far)I keep going back, but the wait to pay is definitely becoming enough to make me go just about anywhere else. PLEASE, PLEASE, PLEASE figure out a better way to deal with customers purchasing balloons and those purchasing all other items in the store. Today I ran in to buy two large Christmas bows for my front door and spent 25 minutes in line - WITH ONLY 4 CUSTOMERS AHEAD OF ME - while people actually fought over who was first to pick up balloons (the 2 guys were close to a fight, it was incredible!). All I had were 2 bows at $5.99 each. I should not have to go through all that to make a small purchase - and it has happened the last 4 or 5 times I have been there. Please figure out how to better serve your customers, because you are losing this one. Its NOT the cashiers fault, its the organizational procedures.

Store was poorly stocked..staff unmotivatedFelt unsatisfying to shop there

Customer service is great!!

Manager so called Gigi was extremely rude to us for no apparent reason other than her hating her position! I will never shop at this party city ever again! You need to do better training for your staff if they are going to be dealing with customers!

Sweet Staff as Always ...

Visit was OK clean place. Stocked to satisfaction.

I came back in this store 5.25.19 and the cashier name Jessica gave us some attitude. We are on line to pay and since she finished other customer we went to her and she said, how would you know I am gonna serve you I dont say next yet. We just say sorry but its not so nice to say that to the customer. I dont understand why some of their people have this attitude or characteristics.A great store for many occasions. Even for our daily use we went and got so many things. But only their staff..there is a young girl whom we ask for assistance and She said I am on a break. I understand if she is but she could be nicer and may say, You can go to the person on duty to help for what you need but the young staff is very nasty the way she say shes on a duty. I guess the management should give a few advice for their staff for their behavior or actions so they can sell more and more. But nonetheless the store itself is fine just dont expect to get answers good by the a

The did Halloween right for my daughter but the candy prices should have been illegal

I encountered a HORRIFIC employee LOLLI. She was NOT happy doing her job was unhelpful and then proceeded to call me a snot and to have an attitude when she couldn’t match up the numbers of the balloon to the box. I am speechless how the situation was handled. I will NEVER step foot again and will file a formal complaint. I work in customer service and she needs a refresher course

Havent even been yet but the customer service I received when I called with questions was excellent!

It would be nice if they answered their phones

There always are short of cashiers it takes to much time I even there two times recently and always long line only one cashier, very nice lady but is no fair to her and the customer

Oceanside Party city is very unprofessional. I waited for someone to do my balloons for like minutes. I just watched employees go back and forth doing nothing.

Worth ZERO Stars!! I Purchased a $25 balloon which deflated three times in one week. And after trying to speak to a manager they wanted to charge me $13 to reblow up the balloon.. if the balloon is supposed to last five to seven days and I came back three times in five days wouldnt you think the right thing to do was to replace it with a new balloon??? Awful awful customer service...

The store is a bit out of the way for QUEENS person nice & big but noone on the floor for help & not ALL CANDY. ( little red sugar balls) other than that my FIRST TIME experience was good staff was friendly

We were able to find everything we needed for a marvel super hero party for a 3 year old who loved it

Inexpensive goods. Courteous service

Very good store excellent selections of stuff for Everything

Just left Party city in Oceanside NY. The worst experience I have ever had . The staff is not helpful, rude and disrespectful to their customers. Absolutely no customer service. The staff was playing music, trying on halloween costumes, cursing and paying more attention to each other then the customers. We had to wait until they finished their conversation with each other before we could be helped. The cashier had an attitude and was extremely rude. I always shop at party city for birthday and holiday parties but after this experience I will never shop at party city again! Not worth my money or time!

Didnt see any floor associates helping the many ppl shopping, checkout line was slow but the store was well stocked and spacious

Its ok

I called Party City in Oceanside on Friday, April 13 at 8:45 pm to check if they had a costume my daughter needed for the next morning.After being on hold for over 20 minutes another person picked up the line to tell me that they were closed and I had to call the next day.This was the so-called manager and she told me that they could not help me and I said “why was I on hold for 20 minutes. what were you checking? and at least let me know if the item was in stock so I could justify taking the long trip to pick it up the next morning.”She said again I’m sorry ma’am I cannot help you we are closed and to which I asked: “What is your name? “ and she hung up. How rude!!!!!!I was forced to put a star in order to post but this store does not deserve it.My daughter and her friends are calling this store: Farty City!!!!

There are many things you need for a party. There is also some craft supplies. Parking is easy.

Incredible selection, as always, but particularly the phenomenal and actually scary Halloween options!!!

The store is decent. Easy to navigate, but dont expect a friendly greeting from the staff

Party is a great place to work at I been there almost a year now

Needed more help on the cash registers

Its just party city it works

Was able to find what I was looking for.

Quick easy service items easy to find!!

Staff awaited eye contact to offer help. 4 Stars granted only because their prices are higher than your local dollar store.

Had the costume items I needed in stock.

Over priced merchandise. Store prices are higher then their own website.

Good store for all party and holiday merchandise.

Went to this store about a week go, staff is rude and no help on the floor, staff is to busy talking about personal things out loud in front of customers. As I was cashing out I told the cashier I had a coupon, she said ok and as we were talking I didnt realize that I didnt hand her my coupon, in which I already paid then said oh sorry I cant do anything its to late for it!!! Really!!! I just got so irritated with her attitude I had to leave and I wasnt going to cause a seen if front of my kids, but can I say the worst, never again!!!

Its was scary good

Found everything I wanted and more. In and out in 20 minutes. Large parking lot too

Need faster cashiers and nicer managers but good supply and nice staff on the floor

People working at this location were incompetent and couldnt be bothered to help customers. Waited on line to put in a balloon order and the associate was confused when we said so. Basically told us to go get everything together ourselves while she stood there at the cash register watching us, waiting to ring it up.

The line was blocked with a ladder Few people were confused. Staff told a lady behind me, to stand behind me. Than the same employee was rude to her, saying she is wrong place( they told her to stand there )The staff was down right nasty, I spoke up and said you told her to stand behind me. I did not know the customer. The employee Told me to shut up. Sad I did not catch her name. Stay away from the 250-300 pound nasty African American employee

Not messy, lots of people on the floor to answer all your questions

Halloween time question is do people work n do kids go to school.....over crowded for during the week but cashier number r was moving the line.....but all was good

Great store for party needs and extremely helpful staff.

Great place for all your party needs

I love it. I went on Sunday to get my coustume and the staff was kind and I just loved it.

$$prices & helpful staff.

Personnel is not helpful. You asked them a question and they are hardly willing to help you find the items you requested...

Everybody was really helpful despite how many customers were there