Ordered online RotopaX mounts. I only received a portion of my order I was told the parts were on back order. they charge me for the full amount and after five months they still haven’t made good on the rest of the order. They have poor quality control and customer relations.

Horrible customer service. Use another company if you want any type of customer service. I bought a tank, it cracked literally out of nowhere and they want a video to even get the process started. The crack isn’t even visible. I emailed the company twice in a month and no response. The guys who answers the phone is a complete douchebag. Rude and arrogant.

I initially ordered a motorcycle fuel tank through this company for 829.99. After several months of not hearing from them, I contacted them. At this point, they actually looked into it and found that the tank was no longer in production. I was told to expect my card to be refunded within a week.This never happened. I have called them on a weekly basis since then and been promised the same thing, until recently when their account/refund representative Daniel informed me that it had been too long to issue a refund to my credit card, and a check would have to be mailed. It has been two weeks since that happened, and no check has arrived. Every time I call, Daniel is either not in yet/today or just stepped out. He is apparently the only person at this company capable of issuing a refund.Each time, I leave my name and number and am told I will be called back ASAP, and never receive a call. It seems they are happy to simply hold on to my money and take absolutely no (and in fact, in all cases, negative) initiative in providing my refund. They have stopped answering their phone during their stated business hours, and have not replied to any of the questions submitted through their online form.Steer clear of this company at any and all cost.

-5 Stars! Two weeks and still without a tracking number. Save your money look elsewhere.... They also operate under the name vehicle safety supply, at least thats who you pay when purchasing through just gas tanks. Thank god I used PayPal.

SCAM SCAM SCAMPlease dont buy from this place. Theyre a scam. Bought parts and never came. Made a claim on paypal and justgastanks offered me a dollar. F you justgastanks.

They deserve 0 stars for their lack of professionalism as well as their lacks of communication, and customer service. I ordered a tank about a month ago and am yet to receive the tracking number. They’re also no answering their phone calls or getting back to my onsite email forms I’ve sent. I’ve spent a substantial amount on the gas tank ordered and I WILL be taking legal action for the return of my money if they do not respond to me ASAP.

I ordered a product for $159.99. The web site says all orders over $150 are free shipping. I ended up being charged $12.95 for shipping. When I received the product, it was the wrong one. The website says return shipping will be free if it is their fault. Being sent the wrong product is definitely their fault. After months of going back and forth using emails, I finally got the approval to send it back. They said they would pay for return shipping, but did not. I ended up being refunded $152. Not even the total price of the wrong product they sent me. I ended up paying $159.99 for the product, $12.95 for shipping, and $15.28 for return shipping. Per their website return policy, as well as our email exchanges, I should have gotten the full refund total of $188.22. As proof of return shipping cost, I had the receipt put in the box with the product. I also have another official copy of the return shipping receipt for my own records. They dont respond to emails quickly, and sometimes not at all. It seems as if they are avoiding me all together some times. This company is a scam. I would avoid doing business with them at all cost.

Money was taken at the time of order. After a month and a half of not seeing my product or receiving a tracking number, I contacted Just Gas Tanks. I was told that my items were drop shipped, in the mail, and should be seeing them shortly. After two weeks, I call back to hear the same thing. I wait another week before asking for a refund. They apparently Couldnt refund my money due to items being in the mail and If I wanted, I could send them back when they arrived for a restocking fee. After contacting IMS directly, I found there was never even a parts order sent to IMS containing the items I had ordered. I then inform JGT about what the manufacturer had said. Miraculously, they inform me my order was never placed after saying for months it was in the mail. I asked for a refund which they inform me will take 3-5 business days to get. Another month later after threatening legal action, I got my money back. How these guys are still in business is beyond me. This is theft. Steer clear and order directly from the source. These guys are a complete joke. They dont even deserve a one star rating..

*** Buyers Beware***I placed an order the first week of December for a gas tank for my fiancé for Christmas. The 200+ dollars was taken out of my bank account within the first few days of the order being placed. I did not receive an order or shipment confirmation. On December 22nd my fiancé called the company and asked what the status of the order was. The gentleman that we spoke to was very kind and said that the item was on back order and would be filled the first week of January. When ordering the tank the website never informed me that it was on back order. Towards the middle of January I still had not received a tracking number. We called a second time and spoke to someone that told us the order would be shipped on that day and we would receive an email with a confirmation. Today on January 21st we still had not received the order or an email giving us a status. My fiancé called for a third time and they told him it would ship in a week or so. The product is probably great....if only it would actually arrive. Won’t order from here again.

This appears to no longer be the little shop in Oceanside, CA. They are now owned or controlled by a New York firm. They told me they had my order in stock and I would receive It in 5 to 7 days. When i inquired why I had not received It we had to get It from the manufacturer and have it shipped to us and then we will ship it to you Their customer service people were very rude and non apologetic, since their policy is pay when ordered not when shipped. Weeks later I received part of the order! Still waiting for the complete order!!!!!!!!!!! Pay a little more and avoid them.

I ordered a gas tank plastic for Honda ATC 200 82 it was cheaper by half the price of other websites and I got the gas tank. And the petcock within 7 Days of the order petcock was a separate charge

The tank didnt show up for weeks. I spoke with an older man that was extremely grouchy and seemed upset that I was upset. I canceled my order and went to Amazon. Had my tank 3 days later for $20 more. Avoid these guys at all cost.

Do not buy, ripping Australians off is a bad idea

I had placed my order in few months ago and has no news from them. I have wrote them few emails and they not even reply me..Please dont buy from them..Really a con shop.

Customer service is awesome so far. Ill review the tank after install.They answered the phone on the 1st ring.TT

Called to ask about a discount on a gas tank. I was informed by a very irritated sounding rep that they no longer provide any discounts even though it is listed directly on their website...

Update. I eventually got my tank. Not sure if USPS had lost it and found it or if JGT sent another one, but at least I didnt get completely ripped off. But bad customer service. (I bought a tank from them and had them ship it. They charged me, but it never showed up. When I emailed them they said too bad, take it up with USPS. When I called them they wouldnt answer me. They cost me $260)

Terrible customer service. They refuse to answer the phones and sent me the wrong tank

2 stars for the decent price, otherwise Id seriously consider leaving only one. After placing the order I tried to get a hold of them during their business hours and nobody picked up all day. After emailing them they responded much later by simply saying they are very busy and to try again another time. Eventually I found out my tank was backordered and would take 5 days or more to arrive to them from the factory. I recieved a tracking number finally a few days ago and it never worked. Called them and they said theyd get back to me. Never heard back. Called again and after looking it up the guy tells me the are shipping the item today and the old tracking number is invalid. I live in the same state as them and this is a really long time to ship something. In todays age of internet sales buisnesses they are really slow and unproffessional compared to any of their competitors Ive bought from. I should have spent my money some place else. I will update if anything changes for the better or worse.