The optometrist at this location is excellent in my opinion. The customer service up front, however, is sorely lacking in professionalism. As I ordered and then attempted to reorder glasses, I experienced a lot of negativity from the staff including rudeness, lackadaisical attitudes, and deceitfulness. One important point that some might find most noteworthy though is that Visionworks in Oconomowoc does not clean the frames after customers have handled them and tried them on. This is in contrast to all the other eye glasses stores I have visited during this same time period. The sample frames and lenses were full of finger prints and smears the last time I was in the store. I assume that they are cleaned at some point, but not after each customer handles them. The one good thing is that I was able to get my money back when I gave up trying to work with one particularly rude salesperson. I will never go back to this location.

EXTREMELY POOR customer service . . . dont answer phones during normal working hours, cant leave a message. Only way to get answer, as an existing customer, is drive, park and walk in. Why would you like to do business here, many other options.

We were customers for years. Their pricing and half-off is a joke. I spent $1,500 on 2 pairs glasses. Half off second pair. 1st pair musta been $10000. Needed help fixing, nope theres a drop of superglue, cant touch it. Need to spend another few grand I guess. Watch their special deals, they arent straight.

I am an old patient of VisionWorks - we moved due to a job relocation - and I just had a new checkup with a new eye doctor, my prescription didnt change, so I decided to hold off on ordering new glasses. I asked for my PD to be read anyway - but they refused. I called VisionWorks hoping they might have my old number on file - sure enough! They were kind and generous, even as a past client. Ill save my future annual checkups for next time Im back in Wisconsin!

I have been wearing glasses and contacts for over 20 years and let me tell you, I’ve never had better experiences going to an eye doctor than I have had here. (Also never thought I’d be writing a review for an eye doctor but here we are - too good of an experience not to!)This is my second time coming to Visionworks, both times at this location, and each time has been so pleasant. The Doctor was also very thorough and educational + the team up front was all super sweet. Five star ⭐️! Highly recommend.

I went into this location on 2 separate occasions for a Contact Lens exam and after both exams my trial still are incorrect. I decided to wait a while and then try another one of the trials and still, not correct. When I called in, they said they would not do another recheck because I was outside of their 60 day policy. It’s a good thing I had glasses to where. I would not recommend their optometrist. Find a company who truly takes care of you and knows what they are doing!

Update: after originally posting, I was contacted by the Visionworks customer service team. They wanted to make things right. I explained to them why I was unhappy with the glasses/sunglasses that I received and that I really just liked my old glasses the best. They let me hang onto the pairs I had for the time being, ordered lenses to put in my old frames, and refunded everything and gave me the lenses for free. When I went to pick them up/make the swap, they surprised me with new frames and lenses, but they were the same glasses I already had (which is what I wanted). So I got a full refund (only had to pay for the appointment) and free frames/lenses for the inconvenience. Although I wasn’t too happy to start, they made it up above and beyond. I will be returning for exams/lenses/frames/contacts in the future.Original post: I have very mixed reviews for this place. The staff is usually pretty friendly. The prices are high. Options are extensive. They always have some kind of deal running. My complaint is with their lab’s work and clerical error. Even though I got my order in a week, I wish they would’ve taken more time to get it right. I don’t care about the wait if the quality of work is high. My sunglasses were supposed to be one color, but they ordered the wrong ones. My sunglasses vs the ones I tried on and picked out do not fit nearly the same. They are heavy, uncomfortable, and the coloring of the lenses is already peeling (or chipping) near the corners. Mind you, I’ve owned these for 2 days!!! I like the glasses I chose (style, weight, mostly how they fit), but the lenses are not set right in the frames. I get a horrible glare around the rims of the lenses while driving at night if there’s any light outside. For the amount of money I spent here (all out-of-pocket.. no insurance) I deserve perfection. Still trying to decide if I want to return the sunglasses all together (I really dislike them) or try to wait it out and maybe I’ll like them eventually?? I’m definitely going to go back in to get the lenses reset on the regular glasses I got and will update the review if needed.

Went here for a long overdue eye exam to get a new pair of glasses after a recent car accident. They made the process very simple and the staff was great to work with. The staff even helped me find a similar frame that I was looking at online to help take care of everything right in the store. Looking forward to getting my new glasses in a couple weeks!

Stopped in today to get the nose pieces replaced. I was greeted by Austin, he was very friendly, professional and not only did he replace my nose pieces on my glasses he also tightened all the screws and clean the lenses. I would definitely go back and highly recommend all my family and friends to go there. What a wonderful way to start my Saturday morning.

Everyone I’ve encountered here is super friendly, helpful and efficient. They are quick without making you feel rushed. Staff offers very useful feedback on frames and will let you know what style fits your face and coloring. My kids also come here and they are great with children too. I cannot say enough great things about Visionworks in Oconomowoc!!

Technically component staff.. quick adjustment to troublesome lenses.. Mailed coupons were a bait & switch rip-off.

Normally my annual eye exams are nothing of note, but let me tell you - today I had the pleasure of working with Tiara to get my glasses at the West Allis location. She is normally based out of the Oconomowoc store, so Im leaving the review here. Normally Im the type to just go to one of those online shops for my frames, but now I think I will always come back to Tiara. She helped me find the perfect pair of glasses and made the whole experience so wonderful.

I became eligible for eye insurance and needed to replace a pair I had lost. I came in on Monday and needed to have a exam & glasses done and paid for in less than 7 days.The staff was wonderful got me in & glasses ordered in three days before my insurance ran out. They were super helpful and accommodating. I got superb service and highly recommend them!

I decided to go to Visionworks after reading all the positive reviews. I can honestly say, this location & the people I interacted with, were all amazing! Sara helped design my new glasses, & the others supported her helping me! True teamwork, just an overall positive experience. Dr. Jim was very kind & patient during the exam. He really cares & was happy to answer all my questions. Highly recommend!

Jenny Sosal . Store #424 Oconomowoc. Is the BEST customer service I’ve ever had in my life😊👍👍👍👍🤪 . You go Girl

Went here for the first time and everyone was so nice and welcoming! The Doctor was also very thorough and educational. Will be back!!

I have been there several times and received outstanding customer service every time. Ive had three eye exams over the years and the doctor is very nice. I have purchased several pairs of glasses from them and am happy with all of them. I recently brought in a pair that needed to be repaired and the lady behind the counter fixed them immediately, cleaned them, and even gave me a new case to keep them secure. No questions asked and no charge. Quality service you dont experience in most places.

My moms glasses needed to have the screw tightened so the lens would stay in place. Not only did the technician do that for me for free, but she also noticed how hard the nose pieces had gotten over time and replaced them too. Amazing customer service!

Just stopped in to have a nose cushion replaced. She replaced both of them, tightened the screws, and cleaned the lenses. No charge. Very impressed!Addendum: Since last visit I have now bought my new glasses here (previous note referred to glasses bought elsewhere before our move to Oconomowoc). Recently had my glasses knocked off my face (by accident!) and since then just didn’t seem to fit right. Popped in couple days ago and Tiara adjusted them (and tightened and cleaned) to perfection. Pleasant, prompt, professional service!

Jenny provided outstanding service. She was friendly, extremely patient and offered many options. Dr. Dusenberry conducted my eye exam, and it a very comprehensive and complete exam. He was extremely pleasant, and helped eliminate any anxiety I had. This was definitely a five star experience all the way around!

The manager and employees at Ocon Visionworks were so helpful and patient giving their opinions and finding many different frame choices to try on for my wife. She ultimately found just the right pair of glasses thanks to your great service!

Great people work here that really know their eyeglasses and contacts. Easy to work with and a great selection of frames!

I was very disappointed with my experience at the Oconomowoc store. The appointment was handled by a trainee (understandable but seemed they were all in training). After the exam by an older guy, the trainees offered little help and really were probably not ready for the general public based upon the responses I received to my questions. Then the kicker...they automatically set up an appointment for me picking the date and time and then texting me and followed up with an email for 2 family members. You might like that, but I think that was an aggressive approach that I did not appreciate, and will simply take my business elsewhere.

Staff was very friendly, inviting and helpful. Dr Jim took care of me in an efficient manner while making me feel welcome as this was my first time to this location. Would definitely come back.

It was my daughters first real eye appointment the staff was wonderful with her. Picking out her glasses was a great experience. Well definitely be back!

A+ Service! Called and spoke with Austin. Explained an issue on new contacts and wanted to go back to a prior brand for a new supply. Unfortunately, I had to take an urgent call mid-discussion and could not get back to him. I called back an hour+ later and he had already discussed the change with the Dr. and had the pending order ready to be placed!! Talk about the extra mile in service -- phenomenal Austin!

The employees at Visionworks went above and beyond to assure I got what I needed. They exemplified caring and compassionate characteristics, and value their customers

I absolutely love Oconomowoc Visionworks! My first time getting contacts and everyone there was so helpful! Then a week later I had to go back for a recheck and everyone remembered me and made the experience very personal. Dr. Dusenberry even remembered our conversation the week before about my vacation and how I needed contacts. Even though I live 30 minutes away it is well worth the drive!

I had such a pleasant experience at Vision Works the last few days. Everyone was really helpful and friendly. They did not try to sell me more than I wanted to buy! I would recommend this store to anyone who needs new glasses!

These guys are the greatest, they did a wonderful job on both my glasses same day. Darker for daytime and a yellow amber for Nite driving because there are people who drive with their high beams on Not cool. They have a very awesome staff worked diligently to make sure I had glasses done, THANKS to the staff at Visionworks in Oconomowoc. Highly recommend them they have customer for life.

Very friendly and accommodating staff. My husband and I both had appointments and the staff made it quick and easy to get in and out with our newborn in tow.

Super fast, friendly service! Replaced my nose pads on my glasses in minutes at no charge. Love their excellent customer service!

Oconomowoc vision works has provided the best eyeglass purchase experience for me by far! They exceed expectations every time! Im a multiple service customer and will always go back! The team states the same happy faces and everyone there seems to love what they do and it shows because theyre great at what they do! Awesome pricing and deals and they honor their insurance policy! Im completely happy with all of my visits and would highly reccomend everyone needing new specs to give them a try!

Love them! Fixed my raybans right off the street! Very professional and knowledgeable!

I have been going here for the past 20+ years and have never been disappointed! Ive since moved out of the area and still make the 45 min drive because they are THAT good. The level of service from the dr and all staff is second to none. After trying on a dozen frames that just werent exactly right, here comes Shawna to the rescue and I fell in love with the first pair she picked! Leave it to the professionals they know what fits your face better than you do :) Thank you so much!!-Katie Artl

Very helpful staff, was able to breeze in and get what I needed during my lunch hour. That was a huge PLUS! Highly recommended!

Shawna and everyone working were very professional and extremly pleasant very good experience

The service is unmatched!! Everyone is so helpful... And the turn around time was amazing!! Loved my experiences and will always go back here.

If I could give 10 stars I would! The staff here is the absolute best! Jenny is so friendly and helpful!

Great experience! Very friendly environment and they are willing to help you every step of the way as much as I possibly can. I highly recommend the Oconomowoc location to anyone

The manager and her assistant were very helpful! Great selection and fantastic deals. The best Ive found!

Jennifer was such a help with deciding which glasses I should get! Everyone is super friendly. Highly recommend!

Talk about follow up! Jenny went the extra mile for me. My personal schedule was packed because I had an overseas trip planned the next day. She went ahead and called to other clinics to find my prescription. And even called back in a timely fashion and found a solution for my problem. . And when you add the enthusiasm to take care of her customers. I was blown away. Thank you!

I stopped in for an adjustment on my glasses, Tesa helped me and it was a wonderful experience! I will definitely be back to purchase my next pair of glasses from her!

Nice staff. Doctor took a lot of time to listen and help get me the correct lenses.

Friendly and very helpful! Would definitely go there again for future needs

I was in the area and needed an adjustment on my glasses. So I stopped in to visionworks and everyone was so nice and helpful. I will definitely be back.

Very friendly and personable staff. They were very helpful from the time I walked until I purchased my glass. Highly recommend this to store to anyone!

Everyone at this Oconomowoc Location was very helpful and insightful with my vision needs. I would visit this place again and recommend my friends and family for their vision needs.Alan

My family has been going to the Oconomowoc location for years. Today Austin took care of us. What a caring and professional person! We highly recommend VisionWorks, but specifically, their Oconomowoc store.

Very friendly staff and knowledgable optometrist. They were able to get me in last minute notice.

From start to finish everything was five stars+.It is very refreshing to get this kind of service.Thank you all,especially Tesa,Sara and Amy.

Amazing, friendly service! Tesa was very knowledgeable and accommodating! Very happy with my choice to start coming to this location.

Extra Friendly staff and Doctor, clean atmosphere, great prices. Thank you:))

I had broken my glasses on Sunday night and with the next day being Memorial day I thought I was in for a day of not seeing until Tuesday or beyond. I have always went to an independent eye doctor and trying this place was out of my comfort zone. They has an early morning appt for an eye exam. When I went in they were so friendly and helpful. I really thought I was not going to be as good as experience then other places. This place far exceeded my expectations!! The eye exam was the same if not better than anywhere else. The girls were so encourging and helpful in picking out my new glasses, and there was an abundance of glass to pick from. Since I have broken glasses they understand I am in need of my glasses ASAP!! So here is where I notices a big difference the PRICE!! I am embrased to say I was not a good consummer of my money. This is where I am going from here on. I will udate when my glasses come in!! Thanks Girls for helping me make the switch, paying more money is not better!!

Austin was very helpful in deciding what lenses looked good. Thank you

My glasses needed some standard maintenance, the team had me in and out quick andy glasses havent fit like this since I first bought them!Big thank you to the team.

Very friendly staff, very good service, have been a customer for many years.

So I went to this to get my eyes checked and to order colored contacts on May 30th, which in the beginning went very well. I paid more to make sure my eyes were doing well to see inside my eyes. I got to try which colored contacts I wanted and picked them out... And right at the end after I went to pay for them a years supply worth of contacts. The total came out to be for me $253.07 not including the insurance that covered $175.I had to wait for my contacts to be shipped to the store because they had to order them and have them shipped. When it arrived I had to wait a little longer because I work through the weekdays from 7am to 6pm. I had to wait until the weekend to pick them up on a Saturday.When I received the contacts I got 4 packs for contacts 2 for each eyes, packets for 6 contacts in each. I asked if they were monthly contacts which would make sense because I paid for a years worth. The receptionist said said they were. Ive been wearing them for about 4 weeks, 2 different sets the same contacts each for 2 weeks and they have been hurting my eyes beyond belief after a week..I didnt understand why. I tried buying extremely expensive eye solution to clean them. Eye Drops, three different kinds and they just wouldnt stop. I finally checked to see if they were monthly. It turns out that werent even weekly contacts but daily colored contacts.The most expensive, $428.07 4Packs of contacts Ive ever heard of. Not to mention. I honestly want to freak out.... This was literally the worst because I am already wearing them so i cant just return them.Not to mention on your website it costs $93.98 for a 90 pack for colored contacts for your most expensive brand, and i got the second most expensive.I do not recommend coming here, it was convenient and I heard from a lot of my friends and neighbors liked the service but this is a rip off.This will not be my last Review. I will be sharing this on all Social Media.

These ladies were awesome!!! Shawna helped me pick out my glasses, my sunglasses are the bomb!!! Thank you see you next year!!!

Helped make sure I got the glasses I wanted! Also a super friendly and helpful staff!

The general manager does her job very well and provides excellent customer service!

The entire staff was absolutely terrific. They did an outstanding job to make sure I was satisfied with my experience at their store.

Awesome people. Great atmosphere. Amazing selections.

Tesa is the best. Helpful, knowledgeable and kind.

Great service. Saved me a bundle!

Very helpful and friendly staff.They know their stuff for sure.

Wonderful experience staff is very polite and was a very friendly atmosphere.

So friendly and helped me find the perfect pair of glasses!

Very friendly atmosphere, great staff and biggest selection on glasses!

Great staff, great eyewear selection, fantastic optometrist!!

The friendliest team of workers quick and very efficient .. very pleased with my new glasses thanks !!!!!!!

Always there to help when you need it! Courteous and professional staff!

Absolutley terrible service. We go here and have for years since it was stein optical. I spent over $2000 on new frames and perscription glasses. I went back in today becase the lens on one pair and wiggling in the frame and loose. Upon stating so, two young girls went to the side room and started poking fun at me about the glasses, and how theyre never right. Completely unprofessional and clearly in earshot of the entire small store. My daughter over heard them as well. That day she going to purchase a frame herself. She did not buy the $200 pair of frames becuase of this atrocious behavior. We will not be coming back. Ever.

Very helpful and kind staff!

Great selection! And fantastic service!

Friendly, helpful staff. Thank you!

Excellent service & friendly staff!

Good customer service and friendly staff.

Excellent service, very friendly employees.

I CAN SEE!!!!!!!! Thanks to Sara from Vision works who took her time with me.Never going back to that other place again!

Great service, super cute styles!!!

They helped me get my glasses fixed in one day!! Thank you!

Sarah was very helpful!

Wonderful experience great staff!!

Nice and helpful staff