They over book them selves. I expressed i need a ride back which they had offered to me. I been here for 1 1/2 hours waiting for a ride. I can to drop off and need to be at work. They said to get a new key wouldnt take long but i have to leave my car for half a day now.

Pricing was spot on for labor only oil change. Jiffy Lube wanted twice as much and wanted more than an oil change with their oil. Brought in my own oil and filter since I live in an apartment complex so I was very happy with the price here.

The QuickLane service is great to work with. The rest of the service department is in need of improvement in their customer service. I made an appointment to have my rear shocks replaced according to their recommendations from my previous visit two weeks prior. The issue was already diagnosed, assessed, and quoted. When I showed up for the appointment, they had no idea what I was talking about. It took them all day to reassess the same issue from two weeks prior and then they quoted me 50% more than their original quote only to find out that they had to order in parts from Colorado. They were able to get the parts in the next day and get started on it, but not until later in the afternoon. They had my car a total of three days to fix something that could have been done in one. There is no sense in making an appointment.I prefer to have all maintenance done through Ford for this Expedition so that all of the parts are Ford parts. For my next service, I think Im going to take it an extra 10 miles to the next closest Ford dealership (Ed Kenley) for better service.

Fair, on time and did a thorough job

Worst experience ever for a simple oil change

Very quick, very cheerful, super great visit!

I love my Fords.

Awesome quick service and tire rotation on a dually. Jordon E was so helpful and kind!

We wanted to thank you so much for your outstanding job on our new transmission in Ford Truck. I knew it was so expensive but it was a good deal. We were happy. All of the service are so friendly and the best.

The guys in the service bay at Westland Ford are the best. They take care of anything that I ask. They call if there is an issue to speak with me about it. They go above and beyond to make sure my truck is up to date and stays in great shape. I trust these guys to do what is needed.

Always helpful

Every time I go I always get great service. Im not even really a car guy but they really explain everything in a simple way to help me understand how my car operates. They have always treated me right. The best service in town for any car issues or questions.

We leased a 2017 Escape from Westland the end of June. Salesman Ray Thompson was great to work with. Answered all our questions and provided good information. We feel like we got a fair deal on the price. Westland folks were great to help with Bluetooth set up and the Ford Pass app.

Always get my oil changes here. Seriously, the team is great, the sale people are not pushy, and when you are looking they dont become like vultures. Plus their reward program, awesome.

Jordan the Quick Lane Manager is very knowledgeable and a great people person. What a great asset to Westland Ford.

Excellent service

Customer service friendly, professional, and competent. Time to purchase new tires was efficient. Underestimated time to replace tires - but I did not have an appointment. Would recommend Quick Lane at Westland Ford to others.

Every time I have my car serviced (maintenance or other). All of the service, parts and billing folks are pleasant and efficient. Dont mind the wait, when you know the level of service you are receiving.

These folks are great. Friendly, engaging.They try for 40 minutes, but there are times when it takes longer, but that is what happens when a place is as busy as they can get. Great Job!

I didnt mind the actual car buying experience besides the fact it took forever for them to complete the paperwork, it was the aftermath that was terrible service. I didnt have my down payment with me at the time we bought the car, so I took it in later but the accounting office was closed (they close at 1 pm, I dont know how any full time working person is supposed to get there before they close and I start work before they open). They then took my payment the old fashioned way and wrote it down on an old receipt form. I then get a letter in the mail two weeks later saying I hadnt paid. So I call them up and they say, oh looks like we received your payment after the letter was sent. I paid two weeks before that letter was sent. Thank you for accusing me of something I clearly had not done. It was definitely your fault, take some responsibility. Then I waited a month for my plates to come in the mail only to have a letter come that told us to pick up the plates. I spent thousands of dollars on a car and you cant pay to mail me my license plates? I will never willingly go there again.

Jimmy is the best!!! I have worked with him for years as long as he is here, I will be coming back. He takes his work seriously and takes care of his customers.Thank you, JimmyLori

The guys at quick lane are always helpful! They get me in and out as fast as they can. There staff is always great! Especially Brad.

Took my Lincoln in for a quick service and check up. Was in and out in less than an hour. Service department personnel were very friendly and courteous.

Service personnel did a great job repairing my truck. Friendly people at service desk.

I love the service that Westland Hyundai always provides! They are quick when you’re in a hurry and Chris is always there to explain when I have one of my many questions. lol

Rod Barnett took time to explain advantages and disadvantages of different tires to put on my F150, found the best price and tires gave me print outs, and welcomed all my questions.thank you

Always awesome service from the quick lane guys!

I brought my 2009 F350 in for minor service, I asked your team to replace some burnt out light bulbs. Greg Spell was very courteous, and had my request fulfilled in a timely manner

Fast friendly service. Very nice waiting area. Hot coffee.

All repairs were done in a timely manner and customer service was satisfactory. Highly recommended.

David is the best service advisor ever. Update: I found out David doesnt work there anymore. Im sad to hear.

Fast during my lunch hour. Helped save me a trip to town!

I absolutley love using Westland Hyundai service department. The best part about it is getting to seeJim. Nicest guy ever. I told my best friend about him and now she takes her Sonota there too. The second best is their prices! If you are getting your oil changed at one of those jiffy places you are paying about 40% too much. Everyone always says dont use the dealer, they charge to much. Well not this one. Westland Hyundai Rocks!

Very friendly fast courteous service. Great experience!

THE WRITER JIM CLARK AND THE TECHNICIAN BOB WERE PROMPT AND COURTEOUS IN THE TIME WE AT THE HYUNDAI DEALERSHIP. THANKS

As always, the professional, friendly service was excellent and appreciated, including the thorough service of the Service Mgr., GS.

Other than the 5 weeks to get the parts, the service was excellent; a great loaner car was provided, and everyone was professional and pleasant

Performed work requested only. Provided information but did not charge for unnecessary items. Helped me file for my rebates. In and Out!

Westland was very efficient and knowledgable about my vehicle I was empress ed.

The customer service was awesome and they made sure I understood all that I needed to.

Was charged $108 for diagnosis. THen they quoted $511!!! for part replacement (250+ labor). I knew the part was easy to remove (two bolts!!!!!) and found the part in town for $90. I also knew the part could be cleaned to restore function (EGR Valve). I went home pulled and cleaned the part and had the truck done and running well in 30 min. THis is not the only occasion i have experienced this with Westland. Each time I give them a try I say I wont be back. I WILL NOT RETURN!

Westland has taken care of several of my cars, they have always given me Excellent Care and treated me fair when it came to fixing things that were wrong with the vehicles. Great Job!!

Great good people nice buildings fair price thank you

Ive had my 2014 Hyundai Accent for over a year now and I never had any problems. They are fast and efficient and keep my car running great!

Finally got Great service be it, it was only an oil change ...But after 3 terrible prior experience over three different issues with Westland Ford I thought twice about taking my F150 in for service. . THANK YOU to the Service Mgr.

It was repaired very quickly.The waiting room was generally clean.

I am always happy with there service.

Staff is always willing to help and are friendly and professional :)

It was awesome as usual, that is why we take our vehicles to Westland Ford

Fast, efficient service and friendly staff!

Great Service again!

Great customer service and service to my car!!

Guesstimate time was exact!

I have been taking my Escape to this dealership for over 10 years and when I checked in they couldn’t find that information. I gave them the same phone number that I have used the entire time I have been taking my Escape there.

Great place love Westland Ford

Love the Clark Brothers at Westland Hyundai in Ogden!!!

The staff is great!

Always excellent.

Great Service, and prompt

Quick and easy, friendly