Checkout staff are super nice. Store is beautiful and parking is amazing but thats really where it stops. The prices are nosebleed and the site to store delivery leaves a lot to be desired. Product arrived damaged and manager didnt seem to care? (Maybe its a post pandemic thing) . Id shop here again because they have a high quality inventory, but will lower my expectations for the experience.

Its West Marine. They drove the independent chandlries down and this is it now. Try Amazon if you know what you want.

They have just about everything you need for all kinds of boating. Their clothing and shoe departments are very well stocked with nice items. Employees are very friendly and helpful. The sales clerk who runs the navigation instruments department is extremely knowledgeable.

Great store to visit if you own a boat!

Ive worked retail before, and never treated customers like the employees here do. Time and time again, every time I visit, they hound you and make it clear that they dont want to be there. I was there 20 minutes before closing to pick up exactly two items very quickly, and was reminded every other minute that they were closing soon. 15 minutes prior to closing, an employee singled me out and told me they were closing in 10 minutes. He stood there until I left the aisle to check out. West Marine is lucky that I needed a float switch and rocker switches immediately. All my business goes towards small businesses, or even Amazon unless its time sensitive. Over priced, unenthusiastic, low energy. This will be my last stop at West Marine.

Nice place usually have what you need price match which is great and good helping staff

Lots of stuff but easily 10 to 20% more expensive than other places

Its okay you have to know what your going for bc help is not all that helpful

Pretty nice store with a full stock of boating and saltwater fishing supplies, unfortunately the prices were pretty absurd. I was in the shop for probably thirty five minutes, and not one employee acknowledged my presence, but were quick to say hello and how can I help you to older gentleman, assuming theyd be the ones spending money. T-shirts for $58.00 and up, basic materials. Even basic supplies were very pricey. I went in looking for a scrub brush for the deck of my boat, and even that was $40. I tell you, it must be nice to have the kind of money to shop there! Prices on fishing gear were somewhat comparable to competitors, besides bait. I also called before I went in, and Kyle answered, I asked if they carried Grundens ( a very popular brand of apparel in the fishing and boating community) and he questioned me on them, put me on hold, and told me they didnt carry them. Come to find out when I get there, they did have them, but in youth small and triple xl. Glad they do carry them but the staff definitely needs to be more informed on what theyre carrying in the shop.

Employees were very helpful and fun.

Nice place to shop but they shut the restrooms down! Will not go back till they open them again. They were just open a couple of weeks ago 👎

Drove an hour to beat the closing time of 8pm posted on the company website. This store has decided to close at 7pm. No notice. Rude.

You can get what you need here but you may need to ask because it may be unpacked outback.

Margarite was amazing

Rip off hi prices the store help is dumb as a tack

Very nice store 👌 👍

Nice store, lots of gear

This store has a good range of items. The store was clean and well organized. Limited selection on certain items such as apparel but understandable given current situations.

Good serv. And U can get the auto parts right at the same day.

So, my husband and I went in this morning, Memorial Day, my husband was mask free, i had one, but due to claustrophobia and copd, I can only wear it a short time. I removed it while talking to an employee. she said if I didnt put it on I would have to leave the store, that I could wait outside while they assist my husband! Please note, as I mentioned, HE HAD NO MASK! She cared not to listen to me try to explain a medical condition, but more than happy to help my husband with no mask at all. WE LEFT, they wont see our boating money again.

Im general this is a very very nice store. Top quality products. Prices are fairly high. My main complaint is that they are often out of stock. Today they did not have large enough stainless screws, and they were out of stock on the boat ladder that was recommended.

So much cool aquatic stuff!

Weve always been able to find what we need for the boat and fishing needs

I was very pleased with the help I got from the employees here, including Tim, who helped me find everything I needed on my list. He even helped fill my fenders with air. The place does get pricey though.

Ive been in here regarly for DIY supplies for my boat over the past few years. Each time I have had exceptional help, all of my shopping list needs met. Many of my boat project Goals exceeded by store help being very helpful. Ive even been pleasantly surprised at the competitive pricing - certainly worth it when you get the kind of help these guys provide! Thank you West Marine in Old Saybrook!!

Friendly staff, well stocked store - pretty much everything you need here.

Great all around boating supply shop with great costumer service.

All the boat stuff you need

Tom was a tremendous help this past Sunday. Had a solution for my on board water system. Big Thanks!! Also Thanks to Lori and Elizabeth !!

The store is empty. Better off online

Pretty good

Thought Id try a flagship store for a raw water impeller kit. Pretty sad when they cant come up with the part... I even bought the whole pump in !!

Was “helped” by Catharina who was less than friendly. Spent $450 and had some west marine dollars that she couldn’t get to work. She rudely asked “have you used these already? Bc I put them in right and they’re not working” which we replied “no we just got them 4 days ago” she then asked again “well are you sure?”She was less than pleasant in general and was pretty snotty and didn’t seem to want to help.

Always have what I need in price matching is great!

Wonderful store! Large selection & super friendly sales staff! 😊

This is a place I can walk into and just browse for hours. Clothes and shoes are obviously geared towards a fishing, boating or beach experience but the selection is expansive. SUP section is significant, all boating needs are covered, plus an accessory you can think of you can generally find here.

Had what I went for. Check out was quick, friendly service. Inventory needs to be checked. My last 3 trips in 2 weeks resolved in not getting what I needed. Empty hooks and shelves. Only 10 people allowed in this good size store with 1 register that will slow things down

Clean and organized...got what in needed for my night fishing.

Why did you stop the West Marine Mens boat shoe in Oak, Maple and Brown. Bring it back, sperry isnt as comfortable and costs more. Love that shoe, I believe Rugged shark made it for you as a private label. You made a huge mistake discontinuing this shoe. Youve lost me and my friends as customers because you killed a great shoe. Smatn up!

I will say it is the first time I have gone there in 5 years. Looked around for someone to help for 10 minutes and nothing. All they seemed concerned about was closing at 7 when the online hours said 8 pm. And such an expensive place you would think you could find someone to answer questions. We spent over $500.00 dollars and would have spent more if someone could have given us some help.Chris

Pretty good selection of in-stock inventory given that this is a flagship West Marine. Prices are a bit high but this is a given--do yourself a favor and research prices of what youre buying (they price match local stores including Defender). Weird checkout location now with the new arrangement.

Helpful staff but prices are outrageous. If you find a better price online sometimes they will price match.

Incredibly difficult to do business with over the phone and in even more so in person. If you have serious boating inquiries you are better off researching heavily on the internet or seeking out professionals . Dont waste a dime on anything they dont have in store. Terrible inventory management held our order for days and ultimately was the wrong part. We were granted a coupon for our complications which was taken from us at the register by one of the employees who claimed there was nothing on the card. Besides that they price match at the register so have your phone handy. Dont weasel yourself into blowing money at this place. clean high-end store, horrific management.

The store is consistently short on inventory, lacks service of any kind, in particular knowledgable service. There is an apathetic attitude in all the clerks. This company is clearly owned by venture capitalists who care only about profit margins and the brand is missionless. No one there is excited about boats, marine recreation, technology or fashion. I will do ALL of my marine shopping online.

So far the best and cleanest West Marine store in the area

Really nice very clean store with a very helpful staff they have just about everything you could possibly need for a boat very impressed with their selection

Excellent boating supply and parts and more this is my favorite boating store

I always received the best service from the staff...they go out of their way...especially in the fishing tackle department

High prices, but it is hard to find sailing equipment, (even at most West Marines), but this store carries everything.I spent way too much improving the hardware on my boats this year... :)

Shelves are empty, very limited stock.

Convenient but ridiculously expensive. Make sure you ask for defender prices on non west marine products.

The sales staff were right there to help if needed. Fast check out, very polite and friendly.

They have everything but check the prices they will match price will save you better than 50 per cent

Not good. I went in to buy some bottom paint and to make it short the salesman kept trying to get me to buy a gallon of paint when I only needed a quart. He wouldnt shut up about it. So I didnt buy the paint or the fishing tackle I had picked out either. Just left irritated. I can day ever thing on line anyway.

Have every thing you need for your boat

Terribly expensive but they do have a great selection and it is a nice store

Knowledgeable and friendly staff. Store is well stocked and laid out nicely.

Great employees very helpful

Great place if you own a boat

Great store. Everyone is very friendly and professional.

The help was very good there but they need to come down in price is a lot

Horrible Customer Service, they were more concerned on drinking their coffee and eating bagels. I wanted to buy a prop and had a question, and everyon was too busy to help. I was the only customer in the store at the time. I will now find small mom and pop stores to give my business too.

The store has everything but I was not allowed to use their bathroom. They told me to go elsewhere, needless to say I will not be back. Ill take my business elsewhere.

Good variety... just because we are boaters.... do not take advantage.. lower your prices...

Great staff always ready to help.

They have all that you need for Marine parts & more...on the expensive side though.

Everything you could ever want for your boat needs! They also have a large selection of men and womens apparel.

Great customer service. They located a part for my Mercruiser outdrive and held it for me.

Good

Worst Marine store on the planet. The Lowes of the boating world.

Family friendly great food

Expensive but broad selection. Try to shop ahead and use their price matching, save a ton $$$

Good selection, decent parts in stock. More expensive than Bost US they absorbed.

Well equipped for all marine needs.

Eh, staff werent very attentive. But they have some good stuff!

Large store, great selections.

Great place for marine store

Awesome store for boaters and fishing people.

What I learned was a good day and time works

Well stocked marine store.. a bit expensive though.

Place has almost everything I need, every time I go.

Very friendly and always find what you need

Good experience but did not have the part I needed.

Service exceptional very courteous.

Nice but pricy

Poor service. Expensive. Typical boat place.

Short staffed that day? Waited 20 min for help with a fishing rod

Expensive, ok in a crunch but Defender is better.

Well organized and fully stocked.

Staff is very knowledgeable

Nice for boating stuff

A little pricey, but thats owning a boat!

Love their shoe selection

Love this store!

What more can one say... It is West Marine.

Clean, helpful employees, huge selection

Great staff

Biggest West Marine I Have Seen

Have what you need, but prices are a bit high.

Best for boat accessories