Lovely spot for amazing ice cream. I love their ice cream, the quality, the flavor and their values.

Never write reviews but decided this was review writing worthy. I would come in here often since coming to our area. Often I see different managers and new employees or employees being trained one week, gone the next. I actually stopped coming for awhile at one point due to bad management but when they seemed to finally get a decent manager at the beginning of the year, I had started coming more frequently. She seemed to be a great addition and things were getting better... always had menu items in stock, very clean, organized, better trained employees for the most part and more lively. Unfortunately, that only lasted a couple of months, not sure what happened but since she has left, Ive had too many unpleasant experiences with the new manager Now its full of untrained, inexperienced, miserable manager and crew, its truly a mess. Its not a happy fun experience it once had been and after a recent incident with the manager, I will no longer be coming back or bringing my family and friends here as I so often did. Shame on management, employee turnover is too constant and its sad when a good crew leaves and is replaced with miserable, untrained, arrogant, careless employees led by an even worse manager. Some advice for this place, dont fix something that doesnt need fixing and treat good employees better because clearly they are being let go or leaving on their own, causing good customers to go with them. Time for new management and crew again, but you lost many customers when the past crew left.

If you want to require masks, that’s fine. However, we walked in without masks and were immediately and flippantly told we could not enter and “to have a good evening.” At this point, many don’t wear masks (and have them on hand) so this location should either supply them or offer to bring out orders to customers. We were one of several customers turned away like this. Some employee training is in order.

Find local places with unique flavors not a chain.. The shake I had was very good. But an extra $1.50 for a squirt of whip cream on top of the $6.50 for a small shake is excessive!

Ice cream is good, it’s Ben and Jerry’s! However, the price of a small or large dish is more than an entire pint of Ben and Jerry’s at the grocery store costs- even when not on sale.Need to work on that value.

Very good service, and my favorite Ice Cream. Love coming to Ben & Jerrys.

Let me start off by saying the staff is always great, I gave 2 stars because most of the time I go into the place they don’t have basic things, I have been in a few times and ordered a Sunday, they had no whipped cream or hot fudge, not the end of the world but you think that ice cream place would have there’s things. Like I said this is not a one time thing, this has happened a bunch. The staff told me that they didn’t have a manager so their ordering for products has been off. We will probably not go back for a while, we can just go to the store and make what we want at home!!

Love this place! So yummy

The prices seemed fair. The quality was oof. I had Ben and Jerrys at Foxwoods and it seemed better. There was something off with our ice cream. We didnt finish them and they were smalls.

Great ice cream with sprinkles of attitude!

On a Saturday night, they had ONE EMPLOYEE working. This poor woman had a line to the door and was so busy she hadn’t had a chance to go to the bathroom. Inexcusable on the part of management.

You can never go wrong at Ben and Jerrys

Staff was friendly and super helpful! I will definitely be back again!

Friendly and easy to order

Very tasty waffle cone sundae.

The prices are well worth it. The girl who was at the counter was super nice and helped me decide what I should get since Id never been to a ben and Jerrys before. I will definitely go again!!

Very attentive, happy and helpful workers

Management is horrible at this location and they are doing a horrible job keeping things clean.

How can you not love Ben & Jerrys? Good service.

Yummy

The young girl working here was so patient with all our taste test requests and even offered to take a group photo. Just wish I remembered her name so I could give her a shout out!

Everyone knows I love Ben & Jerrys for my t-shirts to my pins to my pens to my mugs, so I love this location. The only drawback would be parking but its the closest one to where I live so half an hour is not so bad

One of my favorite places

I love that Ben and Jerrys has dairy free ice cream choices! And theyre delicious!

Super friendly staff ☺️☺️😊! Awesome Flavors, Just pricey.

New favorite ice cream. New to old saybrook and it fits in great

Skip the cone; pint n spoon n youre good to go ...

Clean facility and decent service, however for the price we paid to have two of the chocolate sprinkle waffle cones we expected them not to be stale when eating them. For the price we paid and quality we received we will not be returning.

Very expensive. I rather go to the store and make my own.

They never have my favorite in soft serveDisappointed

Great selection of flavors, friendly staff...

Very good ice cream. High prices.

Lots of choices of great flavors!

Clean and well run.

Great Service!!

I just got free ice cream and and 2 Yankees tickets to a game

Great ice cream as always

Nice new b&j.

Its Ben &, Jerrys. Enough said 😁

Yummerz super clean spot

Great ice cream

Great ice cream

On vacation drove to store in old saybrook and it was closed

Awesome ice cream, a little expensive though...

How can you go wrong with Ben & Jerry....

Phone number Danny

Fantastic selection

Nice shop

Friendly service

Americone Dream

Yum

Great

Friendly staff