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Edible Arrangements
3478 Olney Laytonsville Rd, Olney, MD 20832, United States
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Edible Arrangements
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El
Review №1

Our daughter sent both Mother’s Day and Father’s Day gifts to us from this shop. On each occasion, the chocolate dipped fruits were absolutely delicious and the deliveries were on time. We were delighted with the service and plan to use them ourselves for future occasions. Thank you, Edible Arrangements! You’re fabulous!

Ms
Review №2

HELDA & ANNA ARE AWESOME!!! They were very polite, knowledgeable & professional. My arrangement was delivered in a timely fashion. I was told the arrangement was PERFECT! Helda & Anna helped me put the BIGGEST SMILE on someones face & made their week. THANK YOU HELDA & ANNA!

Kh
Review №3

My fiance and I went here to pick up an online order on Mothers Day. We expected a wait, but not the hour and 45 minutes we had. On top of this, there was zero organization and the front staff (back staff were the people organizing and preparing orders) were all teenage girls with no direction or clue what they were doing. My recommendations for days like Mothers Day when they have a huge increase in demand compared to other days:-Some kind of screen or display showing Orders Ready to Pickup.-trained staff in front that at least some SOME direction.-Shouting peoples names when orders are ready, instead of whispering at the door for (insert name) and then returning inside when poor (name) was probably oblivious at the back of the line.-Stop taking orders after a point where you can not keep up with the demand. You dont turn away business, but I think being 2 hours behind (we were scheduled for a pickup at 11AM and left at 12:45) is more detrimental to your business.-Especially with social distancing measures, there should have been a table set up outside attending to customers and communicating.-Refuse immediate service to people that cut the line. We were all there picking up paid orders, and it should not have been other customers responsibility to argue or vent frustration to the oblivious but still rude customers cutting ahead of everyone. And then the staff attended to them.

Do
Review №4

I placed an order on Thursday, April 15.2021. I asked if I could bring a card to attach to the order and they said yes. They delivered the fruit basket without the card and did not even add name of the person sending it! So disappointed!! The card had notes from so many of the recipient’s friends. Was meant for her to read as she recuperates at home. I don’t the people who work at the Edible Arrangements in Olney, MD realize how essential their role is during The pandemic. People are sick and this is one of the few ways friends and family can connect and express love. I can’t even get them on the phone. They only had a recording and for the last 4 days they have not answered it. Pretty bad customer service if you ask me!!

L
Review №5

Absolutely horrible. I wouldnt recommend ordering from here unless you intend on going in person to the store and waiting until the order is completed and taking it to its destination yourself. Their delivery is non-existent as far as I see. I ordered $150 worth of Mothers Day items to be delivered to my mother today on Mothers Day. I placed the order the day before. Nothing. Not a call from them explaining that the order couldnt be delivered. NOTHING. I, like other customers have stated in previous reviews, even tried calling earlier today and the calls kept going to voicemail and the voicemail box was full. I dont even know how I will get a refund other than to go to the shop in person and request one. I certainly dont want my mom to receive her Mothers Day gift the following day when I checked the status and it says out for delivery at 10:00pm on Mothers Day. There are food items involved and how would I know they were stored properly overnight? Why lie and say it is out for delivery at 10:00pm at night? Why not call my mother or I to explain what is going wrong? They never contacted my mom or I this whole time and the new rule is Edible Arrangements will not deliver to neighbors unless specifically requested. So where is this order that is out for delivery at 10:00pm tonight on Mothers Day? Additionally, I requested that they call or text my mother when the items have arrived. Nothing. Not a peep. I am so so so very disappointed, as I am sure my mother is. They could have at least reached out to either of us about their inability to deliver by the 9:00pm deadline they give themselves in the fine print. Thanks for nothing!!! See you soon in person for my refund!

Rh
Review №6

This location communication and customer service should be reevaluated due to inconsistencies! I placed an order on Saturday and paid the extra for next day delivery on Mothers day. The website states they were open Mothers day from 9-7pm, however I called that morning to make sure they saw a note asking for he doorbell to be rang but it went to voicemail. I didnt start worrying until my mother in a whole other state recieved hers and not my spouse.Mind you, this location is only about 8-10 minutes away so how the hell the delivery person was unable to make it!! I waited all day, emailing and calling to no avail!! Once it got past 8pm I am on pistivity level thats hard to come down from. We shouldnt spend all this money and it be taken with no service AT ALL!! I will be going to this location today if I get no call or email to resolve with a full refund ASAP!!! There should be something lower than 1star. Never had this experience ever with Edible but first time with this location and never again I promise!!!!!!

Di
Review №7

I placed an order with edibles in Olney,MD. on Saturday of last week. The young lady i talked to said they would deliver on Monday, between 11am & 3pm. The delivery still has not come to my daughter. I keep calling & j u st get a recording!!! Its like they got my money & said forget you. If anyone know how I can contact the owner PLEASE let r me know. It is 3:24 now. If they were gonna be late they could have had the courtesy to call. I need to call my bank to see if I can do anything

M.
Review №8

Horrible experience! Order not delivered as promised. Have tried for 2 days to reach store with no success. On hold for over 30 minutes each time with no one ever picking up! Insane! Do not recommend this particular store!

Di
Review №9

No option for 0 stars thats why im giving this place a 1 star, placed an order for mothers day and i got a call around 9 pm saying they are not able to deliver it and if its ok it can be delivered the following day. Reallyyyyy??? this place is a joke i thought id give a 2nd chance at a different location because the one in Rockville/White Flint a few months ago delivered the order around 11 pm, but now these other people at Olney did not do their job, knowing its a high demand for Mothers Day i guess they got greedy and they could not meet their demand. Such a joke this place deserves a NO STAR. UPDATE i emailed as they stated and also emailed in their website and no response, WHAT A JOKE

Ju
Review №10

This order started off good, placed my order two days before deliver date, day of delivery I woke up to 5 miss calls, stating they didn’t have what I ordered. I was upset, like how do you allow a order to placed and not have the product? It’s a terrible system! Anyway, the manger reassured me he will fix my order and send my pictures of my new arrangement via text before it’s off to deliver, he was a man of his words, the delivery was made and my friend loved her arrangement.Thank you for your effort management.

na
Review №11

Best edible experience ever. My mum liked the freshness of the fruits and she just asked me to order another package from the same edible. Customer service was awesome and well packaged. Delivered right on time. Now i know where to send gift from. 5 star edible it is indeed.

Ju
Review №12

Fast and great service!! Got exactly what I paid for.

Ja
Review №13

Literally a fruitful ordering/delivery gift service. My aunt was very pleased with her fruit bouquet from here. I would definitely order from this location in the near future.

Di
Review №14

The best edible arrangements shop ever been. Wonderful staff, 10 star ⭐️ experience and outstanding customer service. More than that they take care of your order so gently that freshness smells before you open the package. They also provide cooler bags with great orders.Going there every time I go with Edible arrangements . Its a hurray hurray experience

Kh
Review №15

Fresh chocolate covered strawberries.. love this Olney location..friendly customer service..!!:)

El
Review №16

Wonderful little shop! Walked in and was immediately offered delicious samples of chocolate covered fruit! So delicious and courteous! What a nice surprise!

Sa
Review №17

Frequent this location for holidays and special occasions. Always deliver fresh arrangements on time and delicious. Also, very helpful and knowledge staff.

On
Review №18

Great. I had a problem on Valentine’s Day where my recipient did not get the full package and they were able to give me constellation gift with a refund. Highly recommend for you to go here to treat someone special :)

Ka
Review №19

The Olney location is such a gem. I go in and get the cones of chocolate dipped strawberries and the staff do a fantastic job. All my orders from this location have been perfect.

Ma
Review №20

We ordered some arrangements for our Catering last weekend . They did wonderful service. Thank You so much for everything.

Ca
Review №21

Love this place.Chocolate covered mixed fruits box...delicious:)

Tr
Review №22

The service and product here are great. Friendly help customer oriented !

Ma
Review №23

A very close friend of mine had death in their family. I thought a basket from Edible Arrangements would be nice since they had to travel out of town at the end of the week. I have used Edible Arrangement many times, never the Laytonsville location. I always was very satisfied with the product and the service.I am very unsatisfied with my service this this order at the Laytonsville location. The person the arrangement was delivered to was not at home at the time the driver went to the house. THE DRIVER LEFT THE ARRANGEMENT IN THE DRIVEWAY ON THE GROUND. The arrangement was beautiful (looking) however I felt very disrespected. Any animal could have urinated, licked or whatever on the package. It seemed like they were leaving food to feed an animal on the ground. Not only did I feel disrespected but it was unsanitary, serving food on the ground.I called the store and spoke to the owner Ms. Paula Griffin and also felt disrespected. Ms. Griffins had a chuckle in her voice as I explained my frustration regarding the service.Signed, Very Unhappy Customer

Ho
Review №24

The Olney location has very courteous Staff and they have always come through for me promptly when I needed to place an order. The fruit is fresh and the arrangements are well placed.

Sa
Review №25

Last Tuesday, I wasnt feeling well. My best friend decided to get me the Delicious Daisy Dipped Pineapple bouquet to cheer me up. It certainly made my day. My favorite was the Chocolate Dipped Pineapple. However, the fruit didnt stay fresh for long in the fridge. It became soggy and moldy after two days. Ive had Edible Arrangements from other locations that lasted longer.

Su
Review №26

Needed a same day delivery and placed an order with this store. Fortunately she called me and told me it was not going to be possible to deliver same day but she could transfer to another store. UNFORTUNATELY she did not call the other store to give them a heads up which apparently is common courtesy among franchises AND somehow changed the delivery date to the next day when she transferred the order!! These bouquets are expensive and mine was NOT delivered on the day I requested. I was incredibly upset.

co
Review №27

The arrangements were beautiful and displayed neatly, it was such a yummy treat for my birthday. The staff are very friendly and polite.

Go
Review №28

Customer service they are helpful and arrangements looks beautiful and fruits are fresh..love this place..

Ma
Review №29

Customer service, very good I purchase 2 dozens of strawberries with chocolate ... I love it and my hubby too ... I think is the best gift ever and I like the fact that the fruit is very fresh and delicious.Also it was the only openin Mongomery county open. I like that because other stores are close I dont like that

ra
Review №30

Friendly staff and timely delivery. I recommend this store.

Ru
Review №31

Ordered a arrangement from store located 3478 olney laytonsville rd, olney md. Arrangement is really beautiful and fruits looks fresh. I have requested them for time delivery and made it in time. Sweet people and Great service.

Tr
Review №32

Horrible experience. They are liars. I would NEVER recommend this location.

Cj
Review №33

If i could go lower than 1 stars, i would have. DO NOT UNDER ANY CIRCUMSTANCE ORDER OR PATRONIZE THIS ESTABLISHMENT IN OLNEY, FIRST OF ALL THEY ARE SUPER UN PROFESSIONAL AND EVERY BODY FROM THE MANAGER RYAN DOWN TO THE DRIVER ARE LIARS. Placed an order on Sunday 9/16 at 11am to surprise my significant other for our 13th year anniversary, was promised that order will be delivered before they close at 3pm. mind you the olney location is less than 5 miles from my place of residence. i get a call from manager Ryan at 3:45pm telling me that sorry, we will not be able to make the delivery, and he proceeded to lie to me that the driver went and attempted to make the delivery but no one was home, That was a bald faced lie because in order to get into my apartment you have to buzzed in and my fiance was home the whole day. instead of resolving the situation he proceeds to tell me that the best they can do for the inconvenience was to issue me a refund that would take up to 2 weeks. After i expressed my concerns and demanded i get my refund immediately, he proceeds to tell me that he is new and the best he can do is have me take time out of my day and drive to their location to get some free strawberries and that he was busy doing closing duties and had to get of the phone.

Ra
Review №34

Amazing arrangements and got delivered at the time I requested.

We
Review №35

Horrible experience with this store. I have ordered edible arrangements muitlplw times from different stores, always 100% 5/5 stars. Unfortently this Olney location didnt treat me, the customer with respect or understanding. The store employee, rose or Rosie is very hard to understand, rude and hung up the phone on me.On Saturday I placed an order for delivery on Sunday, Fathers Day . 8pm Sunday night I receive a call saying the arrangement melted in the drivers car and cannot be delivered until Monday. I was very upset that I didnt find out about this till 8pm on Fathers Day. I tell her that it would be okay for redelievery Monday but I would like some sort of compensation or refund . Monday comes, my father lets me know he still hasnt received anything. I call customer service, they were very helpful and tell me that they called the Olnely store and it can be delivered today Monday after 7pm. I say great thank you. 5 mins later, Rose calls me from the store saying that it is not possible to delivery today and that she thought I wanted a refund and to replace my order again. I try to state to her that she is incorrect and that is not what we concluded on Sunday night, she tries to continue to correct me then says omg that is not what you said then hangs up on me...Very upset and mad with edible arrangements, not sure what they look for in there franchise owners or store employees, if you read the majority of reviews for this store, its horrible. Not sure if I will ever use edible arrangements again or not. Just wanted to share my experience with potential customers. BEWARNED BAD SERVICE

Ru
Review №36

Left outside without ringing bell or notifying recipient. Arrangement was left outside overnight, until I called the shop the following day to enquire. Terrible

Ra
Review №37

Nice store. Great service.!!!

ma
Review №38

Arrangements are very nice and staff is friendly

Information
44 Photos
38 Comments
4.2 Rating
  • Address:3478 Olney Laytonsville Rd, Olney, MD 20832, United States
  • Site:https://ediblearrangements.com/stores/3478-olney-laytonsville-rd-olney-md-20832
  • Phone:+1 301-774-5701
Categories
  • Chocolate shop
  • Caterer
  • Gift shop
  • Dessert shop
  • Florist
  • Gift basket store
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:8AM–12PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:10AM–3PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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