Just want to share the amazing customer service I received from this company. I ordered sparklers from here for my wedding, not realizing that my mother had already ordered them for me (Also from this company) I emailed the address given to me in my confirmation email to see if I could cancel, and was met with a response almost immediately. They were able to cancel and refund my order, and the ones my mother ordered are scheduled to be here by Friday (today is Tuesday). Thank you Superior Celebrations. More companies should strive to offer the same wonderful customer service that you do.
I ordered the 36 gold sparklers for my wedding. I had a question so I called the number and was quickly greeted by a lovely customer service representative. They were so nice and helpful! The sparklers came so quick and were packaged nicely. They were perfect for our day of! They all worked just great and the burn time is accurate. I would definitely recommend this company!!
Wanted to share my experiance with what I consider a 5 star company. I had ordered something for a friends gender reveal party. She sadly lost her baby. I asked if I could return the item knowing it was a shot in the dark but wanted to ask. They replied back and stated they normally do not do returns however given the circumstances would this time. I am thankful for them and will use them again in the future! Wish more companies were understanding as this one!
Fantastic site to order from!! I ordered the Gender Reveal Smoke for my sisters gender reveal party! Shipping was unbelievably fast (mine was less than 48 hours) and I even received a follow up email from a staff team regarding questions! They have that personal touch for an online site that you just dont see these days!
We had a blast for the fourth and their products are exactly like the video on their website.
VERY fast delivery!! I ordered sparklers for our wedding day and they shipped the next day!! Very satisfied! Highly recommend!!!
Is perfect and the delivery makes it perfect has always bought with it would not change it
I ordered 72 sparklers two weeks before my wedding and not only did I not receive them, but the company lost them and refused to refund me. I was told it was no longer their responsibility and that it’s now up to Fedex to help me. So, I am currently out over $40 and have no sparklers at all... I do not recommend this website/company nor will I ever use them again. Terrible customer service and no sympathy at all. They clearly do not care for repeat customers. So disappointing... Thanks for making sure my wedding didn’t go as planned and for taking my money and giving me nothing I’m return.
This was the first time I ever bought fireworks off-season and certainly online. The prices were great, shipping was reasonable and delivery date was clear. I ordered the wrong sparklers and was about to cancel and reorder, but decided to give the store phn# a try, not expecting much. To my surprise a nice guy named Chris answered. Handled the order change and even went out to make sure the first order was not packed. In the world of ecommerce, this was old-timey good service and value.
I ordered the blue confetti cannons for a gender reveal I was hosting. My shipping was guaranteed to arrive by a certain date and did not arrive on time. I had to scramble the morning of the reveal for hours to search for a substitute. They arrived after the reveal and they are just sitting in a box as I have no use for them now.
Beautiful lanterns!!shipping and delivery was fast..thanks so much
Great cost and delivered fast