We had a great experience here. My sons jacket was good quality and exactly what he wanted. It arrived on schedule and weve been very happy with the customer service and product.

Poor service. Overpriced. Misrepresentation. The sign on the door says Jostens, but you are only getting Jostens products, not service. The Jostens Company does not have to back up Nor Cal service or work. I went though the Jostens corporate office and paid only $330.18. Nor Cal wanted $646.45 for the exact same thing. Nor Cal was unprofessional and rude. If you want a good product for half the price, contact [email protected]. Look at all of Nor Cals poor reviews and go somewhere else. In reply to Lori’s response, nothing I said was inaccurate. Lori’s comments, on the other hand, are completely inaccurate. Here is a detailed description of our experience with Lori. First, I had to email Lori to set up an appointment. She emailed me back with two appointment times. I responded the same day and she told me that time I wanted was already taken and that I should respond quicker. At the appointment, I walked up to the counter and said “Hello.” Instead of responding with a kind greeting, she asked, “Do you have an appointment?” She started asking questions and showed us options like a robot. She told us most people ‘go with the metallic thread,’ and encouraged us to get it. At no time, did she tell us pricing or that anything was an upgrade. We did not know the cost until the end. To top it off, we stood the whole appointment. I was shocked at the end to see what she wanted to charge us, but remained calm and courteous. I kindly told her that we would have to get back to her on the purchase. When I told my husband about the experience, he recommended I call Josten’s about the customer survive we received. When I talked to them, they agreed that we should have been told pricing and upgrades, we should have been allowed to sit and Lori should have been friendlier. I did not demand a thing. I did not ask for any compensation. Never at any point was I the angry, raving customer Lori paint me out to be. The kind man I spoke to offered me the $200, because he is a good business man. Lori, you can try to make me look bad by lying, but that is all it is. A lie. You refused my service because Josten’s forwarded my complaint to your husband. Truth hurt. I ended up going through an actual Josten’s rep and purchased the same exact jacket for half the cost… and without needing the $200 they offered. Turns out, it is a good thing I made that complaint. Now many of our friends are going through Sandy and paying half of what they would have paid you. They are very pleased with the service they received. You do misrepresent yourself. You even signed your email Jostens when you are not Jostens. There is a big difference between Jostens and Nor Cal.

This place absolutely sucks. The quality of the material is the absolute worst. It feels like it is made out if paper. It is definitely over priced. Plus the customer service is terrible. They dont now what they are doing and are very rude. I would not recommend going to this place. The only reason theyre still in business is because schools like them as a cheap option and trust me you get worst than what you pay for

Highly recommend you not going here. They’re highly disrespectful, won’t give refunds back, terrible customer service and don’t call or email back. I cancelled my order 3 months ago and they’re still taking money out of my bank.

My experience at Jostens was nothing but good. Costumer service was wonderful and the people who worked there were very patient and kind!

Awful customer service and they will not allow returns if purchased after December 15th. This just doesn’t make sense as graduation is in June. Six months in advance for poor quality products??? Purchase at your own risk(:

For a shop located in the small town of Orangevale, Im shocked the customer service is so poor. A little kindness, goes a long way!

Quality Letterman jackets at a good price, very nice embroidery work!

Still didn’t get my refund (c’mon it’s been almost 3 months). They are not answering their phone and email.